SUMMARY:

• Solutions - oriented IT Professional with nearly 10 years of significant, progressive experience in Information technology performing Scrum Master, Business Analyst, Quality Engineer and Web developer roles, delivering projects of varied size and complexity. Strong communication and technical skills with the ability to quickly grasp technical issues/concepts
• Scrum master with experience managing large enterprise software development projects, Demonstrated ability to motivate, organize, lead and coach scrum teams across multiple locations, with a variable track record of managing complex projects while delivering on time, under budget and above expectations.
• Strong technical background with the ability to quickly develop product knowledge and communicate the business value.
• Highly energetic, self-motivated achiever with proven analytical, problem solving, customer management skills and adept at juggling multiple tasks in a fast-paced work environment
• Proven ability to quickly learn new business domains and technical applications.
• Experienced in Agile Frameworks, Waterfall development methodologies, CRM, SEO and knowledge on TDD, BDD, continuous integration continuous delivery and automated testing
• In-depth knowledge of Financial services and Credit card servicing industry, Litigation and eDiscovery Processes, Search Engine Optimization, Payment Processing, Reconciliation, P&L financial management functional domain
• Focused on driving results, delivering value to business; meeting or exceeding expectations of all stakeholders inclusive of business partners and project sponsors
• Recipient of STAR performance and SPOT recognition s for outstanding contribution supporting successful project releases. Also received several accolades from Business / Technology partners for consistently exceeding performance expectations
• Experienced quality assurance engineer and responsible for writing test cases and executing functional test cases, automated tests, performance tests; and managing defects.
• Experienced in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing and web service testing. Specific expertise - Study the requirements in existing system, Design to Develop Test Cases that challenge the stability and measure the Performance of the Application.
• Generate and execute written test plans, isolate and report bugs and contribute to the evolution of Quality Assurance Processes

SKILLS / AREA OF EXPERTISE:

Operating Systems: Windows NT/XP/Vista/Windows 7/8, Windows 2008 Server

Databases: MS Access, My SQL, SQL Server 2003/2008, DB2

Languages: Visual Basic, VB.Net, ASP 2.0, ASP.Net, C#, HTML 3.0/4.0, DHTML, AJAX, VB Script, SQL, Java Script, Selenium, Junit, Cucumber, Basic Java

Tools: Products: Rally, JIRA, Microsoft Team foundation Server (TFS), Microsoft Test Manager, Oracle VM Virtualbox, Visual Interdev, Visual Studio 2003/2005, IBM Data Studio, Eclipse IDE, JMeter, Putty, RestAPI, SOAP UI

Processes: Agile, Scrum, Waterfall / SDLC methodologies

PROFESSIONAL EXPERIENCE:

Scrum Master / Quality Assurance Manager

Confidential

Responsibilities:

• Proficiently organize and facilitate daily scrum, sprint planning, retrospectives and release planning.
• Collaborate closely with product owner on backlog grooming to keep the product backlog relevant and prioritized ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Identify and remove team impediments to enhance productivity and efficiency.
• Coached Product Owners in creation and maintenance of Product Backlog
• Perform hands-on reviews of work products, prioritization of tasks, and address delivery impediments or product quality issues as needed.
• Heavily involved in addressing gaps identified during backlog/sprint grooming sessions and daily standup calls
• Actively involved on all Agile/SCRUM ceremonies.
• Articulated product vision and user stories in a way clearly understandable to development teams.
• Established user story acceptance criteria and refined stories with Scrum teams.
• Dissect high-level information into details and communicate details in a manner understood by relevant audiences
• Work closely with product managers, technical project managers, technical leads, information architects and other stakeholders to ensure products are developed
• Perform regular reviews of the group’s procedures to look for ways to improve current processes, correct bottlenecks, and improve workflow
• Monitor and manage dependencies on other teams and projects to ensure potential issues are resolved
• Proven ability to quickly learn new business domains and technical applications. Provided weekly monthly status reports to capture key metrics and measures
• Handled projects with aggressive release schedule and work pressure at apparent ease
• Collaborated with upstream application such as MLE(Merchant List Exchange) and downstream application such as Solace, RC (Registered Card), GCOR(Global Cardmember Offer Repository), EOS(Enterprise Offer System), SS(Smart Selects), Myca channels
• Developed and implemented Selenium automation scripts written in Java
• Accelerated troubleshooting by collaborating with developers
• Involved in test estimation and test strategy implementation
• Extensively used Selenium for (TDD) data driven and (BDD) behavior driven testing frameworks
• Performed Regression, Functional and Integration testing to verify the compatibility of new features of MDT application.
• Captured and monitored logs via logger objects and delivered accurate test results to the team
• Coordinated with peers in the team for clarity on the requirements, applied a sense of urgency and commitment to deliver in a timely manner
• Collaborated with offshore teams - conducted KT sessions, educated offshore teams to help increase team productivity.
• Possess an extensive knowledge and expertise in Rally and JIRA in Agile methodology
• Integrated with development and product management teams for the quick resolution of reported bugs and various technical issues.
• Reviewed user stories with Product Owner and prioritize the stories and create test cases accordingly
• Conduct show and tell presentation to Business Product Owner on weekly basis
• Highly involved and assisted application team with the current testing process and in the development of a regression testing and quality control scripts.

Quality Assurance Manager

Confidential

Responsibilities:

• Supported the product owner with grooming and maintaining product backlog and working with the team
• Proactively communicated any risks, design and quality issues or increases in scope/time required to ensure projects remained on track
• Researched and proposed changes to processes and tools to drive innovation in the quality discipline
• Proficient in continuous integration testing using Jenkins
• Performed cross browser testing using Selenium Web Driver and SauceLabs
• Extensively worked on JMeter to create thread groups and test web application for various loads on key business scenarios. Generated reports and graphs using JMeter listeners
• Involved in writing test scripts in java selenium framework
• Reviewed user stories with Product Owner and prioritize the stories and create test cases accordingly
• Captured and monitored logs in Putty and delivered accurate test results to the team
• Performed Unit Testing, Regression Testing and Functional Testing
• Reported defects in JIRA in Agile methodology, Experience in writing DB2 SQL queries
• Assisted application team with the current testing process and in the development of a regression testing and quality control scripts.
• Responsible for the planning and execution of quality assurance tasks manually/automated in an Agile/Scrum based development environment
• Actively involved in Integration testing in (America Express - FraudNet) emailing utility migration from MQ service infrastructure into SOLACE service
• Involved in performing manual/automated regression tests in Fraud score changes for the Confidential partners
• Actively involved in testing of FraudNet application and generated test summary report
• Attended project meetings and interacted with other team members in order to resolve the problems
• Detected bugs and classified it based on the severity and priority
• Conduct show and tell presentation to Business Product Owner on weekly basis

Quality Assurance Analyst

Confidential

Responsibilities:

• Responsible for the planning and execution of quality assurance tasks in an Agile / Scrum based development environment, ensuring products and services satisfy customer expectations
• Review user stories & business requirements, schedules, coordinate QA tasks (technical and non-technical) and communicate to stakeholders on project status, impediments, issues and risks
• Actively participated in Agile Scrum ceremonies such as Daily Stand up meetings, Sprint Planning, Product backlog grooming sessions & Sprint retrospectives
• Experienced in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing and web service testing
• Participate in Sprint Planning / Requirement review sessions with the team to determine testing approach, strategy to meet critical milestones & deliverables
• Prepared good test cases, test scenarios with the pass & fail criteria based on the user stories and requirements, to improve traceability, reduce project risks and increase the quality of software. Identify & log defects in Microsoft Team Foundation Server and assign defects to development team & generated various defect summary reports
• Familiar with SQL to query SQL Server database to check/compare process inputs / outputs and validate the data with SQL queries from front end to back end tables in SQL Server database and ensure transaction accuracy as well as the data integrity of records
• Defect logging, closure and status reporting using Microsoft TFS
• Performed large regression testing in shorter time frame to maintain cut off time schedules for IT teams

Business Analyst / QA Analyst

Confidential

Responsibilities:

• Support the fulfillment of Confidential organization’s vision for prompt and professional client services through coordination, delivery and fulfillment of day to day service operations
• Developed test strategies, test plans, test cases/conditions and test reports
• Participated in team meetings, daily status meeting, weekly release meeting, defect review meeting and requirement review meeting and report progress to leadership
• Prepared Requirement traceability Matrix to ensure adequate coverage of test cases
• Quickly learn the business processes and the enabling technology associated with the company’s business
• Ensure to meet the project timelines and escalate to leadership on the risks identified during the testing
• Coordinating with team lead in gathering requirements tasks and updates on the project. Coordinate with development teams for defect fixes, new releases, build schedules
• Created and executed manual test scripts to verify complex system requirements and data base testing. Performed data verification of back end data base using SQL queries

Web Developer

Confidential

Responsibilities:

• Liaison between business and IT groups to define, analyze, document and implement processes, systems and reporting tools; proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed
• Experienced in analysis of complex business problems, prioritizing, translating, organizing and documenting requirements to the technical team
• Developed test strategies, test plans, test cases/conditions, test reports; performed User Acceptance testing, data quality checks using SQL, requirement traceability, defect tracking and ensure software quality standards are met
• Scheduled and participated meetings with Business partners, Subject Matter Experts as well as business users during Project Definition, requirement gathering sessions; worked with technical architects and database developers to convert the functional specification to technical specification
• Actively involved in the design, development, testing and implementation of n-tier solution architecture for one of the leading sales management application; actively involved in the migration of VB.Net to C#.Net application
• Developed web services, application & tools that tracks exceptions that occurred within the system (both windows as well as web) and perform appropriate error / exception handling

Programmer

Confidential

Responsibilities:

• Involved in development, maintenance and testing of Telecommunication Management application
• Developed a new front end application using .Net framework that business uses to generate, display and update user profiles
• Performed detailed system requirements study and delivered functional requirements and specifications document
• Involved in the development of business objects, data objects, win forms and active server pages
• Developed Stored Procedures, triggers and functions to encapsulate complex business rules within programming logic
• Developed new reporting system to track users that are “on call support”
• Developed application modules / functions to perform generic client side validations using Java Script
• Involved in the design, development and implementation of data audits with the help of stored procedures and triggers
• Responsible for providing support and maintenance of pharmacy database reporting system