SUMMARY

• Over 7+ years of experience in the field of Software Testing with good exposure in Salesforce Manual Testing Mobile Testing Process.
• Excellent experience in Salesforce, Telecom, Finance, Banking, Healthcare and Gaming, Staffing domains.
• Expertise to handle the Salesforce, Sales, Service Cloud system and CPQ Cloud /CRM Cloud, SFCC platform applications
• Lead for group of 4 onshore and 7 offshore.
• Extensively worked on data warehousing and decision support systems with relational databases such as Oracle design and database development using SQL, PL/SQL, SQL PLUS and TOAD.
• Expertise in writing SQL queries to fetch test data from RDBMS such as Oracle and SQL Server.
• Involved in the Continuous Integration of the automation framework with Jenkins.
• Extensive knowledge in Protractor framework for Applications developed with Angular JS.
• Specialized in Performance Testing applications using load - testing tool Load Runner.
• Excellent working experience of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and testing methodologies like Waterfall & Agile/Scrum.
• Experienced in testing client server and web based applications using HP tools like Quick Test Professional (QTP), Unified functional Testing(UFT),Quality center (QC),Application lifecycle Management(ALM).
• Extensive experience in writing and implementation of complex test plans, design, development and execution of test scripts for system, integration, user acceptance test (UAT) and regression testing.
• Experience in Manual Testing, defining test cases, developing and maintaining test cases, and documenting all phases of the QA process.
• Worked on source version control tools such as Subversion (SVN), TFS and Git.
• Tested cloud-based mobile applications across multiple platforms
• Proficient in using Quality Center, POS, Rally, JIRA, Clear Quest, Bugzilla, qTest, CMC.
• Experience in manual testing and automated testing using different tools like QTP.
• Expertise in setting up and carrying out browser compatibility testing environment with different browsers and versions of Internet Explorer, Mozilla Firefox, Google chrome on different OS like windows and MAC.
• Excellent Communication, Interpersonal, and Team Player Skill, Quick Learner and Self Starter, strong organizational and multi-tasking skills.

TECHNICAL SKILLS

Testing Tools: Selenium Web Driver, Mercury QTP, HP Quality Center, JUnit, SOAPUI, Coded UI, QTest

Language/ Script: Java, JavaScript, VBScript(UFT), C, C#

Web development: HTML, VB Scripts, XML, CSS, Flash, JavaScript, Angular7

SOA Technologies: REST, Web Services, SOAP UI

Bug Tracking Tools: HP Quality Center (9, 10, 11.0), BugZilla, Visual Studio TFS (2008, 2010, 2012), JIRA. Microsoft AZURE VSTS.CMCBuild/ CI Tools: Ant, Maven

Databases Technologies: MS SQL Server 2000/2005, MS Access 2000, TSQL, SQL*Plus, TOAD, SQL*Plus, SQL*Loader, MYSQL,SOQL SOSL

Platforms: Windows 7/Vista/XP, UNIX, Linux

PROFESSIONAL EXPERIENCE

Confidential

Salesforce QA

Responsibilities:

• Working on Agile (SCRUM) Methodology and using JIRA
• Using SFCC to communicate between Clients and Candidates through web accounts.
• Working SFCC Standard objects of Companies, People, Job Order, Planner, Dashboards Reports.
• Testing web account email integration between Salesforce and Candidates/Clients using Temp Mail.
• Created Sandbox to testing environment to test user security along with security groups, Objects
• Tested the configuration of workflows and process builders
• Using qTest for Test design and test cases creation
• Using JIRA for bugs /defects tracking and Triaging and stories, sub-tasks.
• Using JSON to check backend data to Front end
• Data Base testing using Workbench SOQL queries
• Created or modified workers/employees and assigned security based on their positions and roles to test
• Mobile and Desktop testing for Web account of Client and Candidate Time Sheets Process.
• Translation testing for German, French and Dutch Languages.
• Involved in Regression Testing, System testing, Integration Testing and Go-Live.
• Constantly communicated between the offshore and onsite teams regarding the system issues for the smooth flow of the application
• Experienced and expert in all phases of the software development life cycle (SDLC)

Confidential

Salesforce QA Analyst

Responsibilities:

• Worked as a Salesforce CRM Testing Analyst in Salesforce CRM Lighting Testing.
• Worked on Agile (SCRUM) Methodology and using JIRA/Microsoft AZURE VSTS for defect tracking.
• Created and executed Manual test cases, raised defects and tracked the same to
• Involved in Integration Testing SFDC to DELL Boomi, to Microsoft Dynamic 365.
• End-to-End Test Case Preparation, Schedule Planning and Co-ordination with QA team.
• Provided status to Leadership team at regular intervals.
• Involved in Test Scenario/ Test Case Preparation and Test Execution (Integration and E2E)
• Co-ordinating with the Development team for Bug fixes.
• Responsible for the Smoke testing in all the Dev, QA, UAT, Production Environments.
• Involved in testing of Quote Configuration, Price Book.
• Responsible for the all the environments Smoke Testing and signoff.
• Involved in Production deployment plan and sign off from the QA Team.
• Involved in Future Enhancement of the Project.
• Data Management: Data Quality, Data import and export data using Data Loader and Data Import Wizard.
• Mobile Testing for Docu-Sign feature in the application.
• Data Modeling: Customize Standard Objects and create Custom Objects relationships: Lookup and Master-Detail.
• Worked on Sales, Service, CPQ Salesforce Products.
• Run the Salesforce Queries(SOQL and SOSL).

Confidential

QA lead

Responsibilities:

• Worked on Salesforce Platform various systems such as Marketing Cloud, Marketing Workflow and Offers Applications with in Service and Cloud systems
• Worked on Agile (SCRUM) Methodology and used Rally for defect tracking.
• Created and executed Manual and Automation test cases, raised defects and tracked the same to
• Closure. Extensively worked on Salesforce, Cloud Systems and Service Application with in Sales force platform
• Developed and maintained automated regression test cases in UFT using .NET programming language
• Created & Maintained Automation UFT Automation Scripts for the End to End Offers creation.
• Created all Test Strategy, Test Plans, Test Cases and Manual and Automated Scripts to create greater coverage for all initiatives assigned for hybrid methodologies
• Implemented Page Objects, Data Driven, Keyword Driven, Hybrid automation frameworks using Selenium.
• Created and Executed Automated Coded UI Tests.
• Tested compatibility of application for dynamic and static content under various cross browsers using HTML ids and XPATH in Selenium.
• Integrated with Continuous Integration tools Jenkins for running test on regular basis automatically.
• Performed manual testing for functional testing and backend testing.
• Performed Regression Testing at various phases of development life cycle for impacted existing functionality.
• Performed Load and stress testing using QALoad.
• Created and executed Para soft UI Scripts for the API testing.
• Desktop and Mobile testing for the application UI.
• Creted SQL queries to check the data loads, updates in the backend databases.
• Worked on Agile (SCRUM) Methodology and used Rally for defect tracking.
• Extensively used SQL and PL/SQL to retrieve the data from databases to perform data validations and comparisons for regression testing.

Confidential

QA Lead

Responsibilities:

• Analysis of user requirements, business objectives and agreement specifications.
• Working closely with vendor and business IT teams to ensure integration of services, deployment of solutions.
• Conduct joint requirement sessions with the business and technology teams to gather requirements and perform gap analysis of systems in order to merge processes and create a new process.
• End-to-End Test Case Preparation, Schedule Planning and Co-ordination.
• Onsite / Offshore Co-ordination.
• Prepare validation test strategy for the functional & UAT testing suiting version of the application.
• Involved in database testing of key inbound / outbound interfaces of the system.
• Functional testing of deployed modules and their corresponding processes.
• Documentation, tracking and closure of testing bugs encountered at different type of testing.
• Create mapping documents between various systems to ensure accurate data flow between various systems.
• Executed Functional Test Cases and Regression Test Scripts on different staging environments for each Build/Release
• Performed Load and stress testing using QALoad.
• Experience in generating status reports like WSR, MSR, project metric etc.

Confidential

QA

Responsibilities:

• Reviewed all the Requirement documents, Functional Specification and Use Case documents.
• Analyzed the use cases provided by analysts and wrote test cases.
• Writing and Executing Test cases
• Carried out functional, regression, integration testing.
• Preparing the Test matrix
• Involved in Client Interaction.
• Developed test cases, test scenarios and test data according to specifications.
• Analyzed the functionality and designed test cases for both functional and regression testing and editing of automated script by inserting logical commands to handle complicated test scenarios.
• Used Test Director to store all testing results, metrics, implemented test plan document, created test cases, defect tracking and reporting.
• Performed functional, integration, black-box, and system, regression, and user acceptance tests.
• Extensively used HP Quality center 9.2 for defect management.