Epic Go-Live Support Analyst Resume

SUMMARY

A results - oriented professional with more than 20 years of experience offering a unique combination of healthcare skills, project management and extensive training in Epic Ambulatory/Cadence/Prelude and ADT.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Epic Go-Live Support Analyst

Responsibilities:

Provided support during their Epic clinical go-live to physicians and nurses
Assisted physicians on how to document using Smart Tools
Documented any end-user questions, system issues, or other topics related to training delivery
Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing vital sins, medication reconciliation, pre-op consult, and post-operation admittance
Trained nurses on how to chart and obtain information
Assisted physicians and nurses with order entry, order sets, preference lists, and how to release held orders
Providing elbow support for my chart ADT/Prelude and Cadence Implementation during Go live.

Confidential

Epic Go- Live Support Analyst

Responsibilities:

Worked in EpicCare Ambulatory division
Assisted end-users with Ambulatory issues
Escalated issues to the command center using issue tickets
Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system.
Educated and assisted the physicians/nurses on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartsets during go-live.
Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care and therapy plan information.
Assisted the scheduler to navigate through their work flow
Assisted the front desk clerk to register new, old and anonymous patient.
Assisted the clinician on how to instruct and register patient for my chart.

Confidential

Epic Go-Live Consultant

Responsibilities:

Trained/Supported hospital staff
Supported go-live staff
Provided problem resolution and end-user support
Supported end users during go-live by providing on-site support, working on issues and elevating appropriate issues in the areas of Scheduling, Registration & Billing (Cadence, Prelude & Resolute- HB, PB & PBB) for massive implementation.
Participated in meetings to report and analyze project progress and develop resolution strategies for issues reported by end users. Created tips and tricks tools such as a checklist of data elements required to meet meaningful use and billing needs.
Proactively troubleshoot workflow issues and reported any technical issue and other issues to command center in Inpatient, Cadence, Prelude, and Ambulatory.

Confidential

Epic Application Analyst

Responsibilities:

Provided elbow support and educated nurses on using MAR.
Prioritized reviews and responded to user requests, and participated in user meetings.
Assisted end users in creating their preference lists, and assisted in developing standardized workflows, and created physician specific Smartsets
Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, and smart text.