SUMMARY:

• Over 6.5 Years of software development, maintenance, support and testing in the IT industry
• Proven competence in the area of application development, maintenance and support for leading financial services client such as Unisys, health care Payors such as Confidential(Technology side) and Healthedge clients like POMCO and Riverside(Domain side).
• Worked as a Technical analyst/Business consultant with HealthEdge(Payor system organization) specifically for the clients POMCO and Riverside(Benefits and claims administrative organization)
• Attended the business configuration and technical programs at Health Edge .
• Completed the HealthRules Partner Configuration course, case studies and is certified.
• Worked for client Confidential as a part of the HealthPAS team(technology side). Extensively interacting with end customers like the state of Idaho and the state of Maine
• Exposure to Healthcare management
• Worked extensively with banking end customers like Comerica Bank, Huntington national bank, City national Bank, Hong Kong and shanghai bank, IPSL, First National Bank - Alaska, Washington Mutual Bank, Twin city financial bank as a part of the Level-2 customer support team.
• Exposure to retail banking, payments and the Check-21 Act in the United States financial services and banking domain..
• Cross cultural, client-facing experience across various phases of IT development and implementation projects.
• Awareness of software development, maintenance and product support processes and systems in a CMMi Level 1.2 company.
• Areas of interest: Software development, maintenance and Level-2 support for IT systems in process-oriented industries and financial/Banking services institutions, deployment, configuration and implementation of solutions in process oriented industries and State Health care projects.
• Profound written and spoken communication skills.

TECHNICAL SKILLS:

Software knowledge: DOT NET (C#,ASP and ADO.NET) 2.0,3.0 and 3.5, SharePoint, SQL Microsoft Sharepoint 2010.

Domain knowledge: Financial Services Retail banking and payments

HealthCare: Provider and Trading Partner Enrollment,Member enrolment, claims, HealthRules Designer, HealthRules Manager and HealthRules Admin(Tools for HealthRules Payor systems), Interfaces

Operating systems: Windows Server 2003, Windows XP, Vista and Windows 7, Windows Server 2008.

Databases: Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008

Defect tracking tools: Rational Clear Quest©, Rational Clear case, Unisys Tracker, Mantis tracker and RQMS tool

PROFESSIONAL EXPERIENCE:

Health Edge SME and test designer,

Responsibilities:

• Analyse the business process workflow to come up with a test plan.
• Review and understand the different detail design documents and come up with the test strategy
• Design and develop the Scope and Approach Document
• Review the Scope and Approach Document and the test strategy with different Stakeholders and get the sign off.
• Design and develop the test scenarios for the various deliverables (In Sprints)
• Design and develop the test cases for the various deliverables (In Sprints)
• Review test cases and test scenarios with the stakeholders and get their approval
• Execute test cases and report defects/GAPS
• Follow up the defects with the technology teams till closure.
• UAT testing and model Office testing.

Health Edge SME and team lead

Responsibilities:

• Gather requirements based on Business decision at Riverside Health
• Develop E2E test cases based on the requirements
• Develop test data
• Define the defect lifecycle and process
• Setting expectations with the client after feedback from the testing team
• Executing the test cases
• Guide team members through the E2E flow and specific test scenarios.
• Enter defects and notify Riverside Health.

Technical analyst,

Responsibilities:

• Gather requirements based on Business decision at POMCO to implement a feature
• Develop test cases based on the requirement
• Develop test data
• Communicate the requirement to the development team
• Setting expectations with the client after feedback from the development/product team
• Testing the implementation after development.
• Micro managing the deployment process
• Assisting the client through the test data setup and testing process.

Environment: -HealthRules/iway, HealthRules Manager, HealthRules Designer, HealthRules Admin and HealthRules Answer

Confidential, USA

Responsibilities:

• Worked extensively on SharePoint 2007 and 2010, SQL 2005 and 2008 and Microsoft .Net 3.5 to deploy, integrate and implement solutions on state environments
• Responsible for setting up SIT, UAT and Production environments for the state from scratch. This involved installing, configuring and validating the solutions.
• Responsible for maintenance of the product releases by tracking bugs and enhancements and passing them onto the development team for correction and subsequent implementation
• Troubleshooting various end site related issues and resolving the configuration and environment specific issues.
• Was on 24/7 support to monitor the state environments for issues
• Responsible for getting frequent customer feedback and discussing requirements and scope with the end customer.
• Successfully monitored and supported the “Go-Live” of the solution for both the state of Idaho and the state of Maine.

Environment: Microsoft .Net Framework 3.5, Microsoft SQL Server 2005/2008, Microsoft Messaging Queues, JBOSS, Java and VB script and Microsoft Share point 2007/2010

Senior Software engineer/ Level 2 support engineer,

Reston, Virginia

Responsibilities:

• Leading a Level-2 support team
• Responsible for devising the Level-2 support process.
• Responsible for reviewing customer requirements, product defects and new feature requests.
• Responsible for interacting with the onsite coordinator and the end-customers.
• Supporting/resolving end customers issues during down/emergency situations.

Environment: Visual C++, Small talk, asp.net

Confidential, USA

Senior Software Engineer 

Responsibilities:

• Hands-on experience on development and maintaining three development releases of the system under implementation.
• Responsible for creating user, activity and sequential models and implementing/coding them.
• Responsible for maintenance of the product releases by fixing bugs and enhancements in the form of new feature suggestion(s)
• Ensured quality acceptance of the final system release at customer sites with the least number of issues reported.
• Responsible for helping the end customers during emergency and down situations by playing the role of a Level-2 support engineer
• Responsible for getting frequent customer feedback and discussing requirements and scope with the end customer.

Environment: Microsoft .Net Framework 1.1/2.0/3.5, Microsoft SQL Server 2000/2005, Microsoft Messaging Queues