OBJECTIVE:

• Looking for a QA Tester position in a well - known organization which gives me opportunity to exhibit my technical skills and giving scope for career growth.

SUMMARY

• Committed to ensuring that quality standards are upheld to promote optimal customer satisfaction. An individual with diversified skill set, energetic, enthusiastic and a good team player with excellent written, oral, inter-personal skills and a zeal for excellence, looking forward to work in a hi-tech atmosphere that provides challenging environment and opportunity for professional growth.
• Understanding Software Requirement Specification and identifying the required Test Scenarios
• Well versed with SDLC, STLC, and Defect Life Cycle.
• Professional Software Experience in which includes Effective identify test scenarios, Test Case designing and Test case preparing.
• Extensive exposure in Black Box Testing
• Experience in executing Test Case to test the application functionality against the requirements manually.
• Experience in testing the Functionality, Compatibility, Database and Regression testing.
• Defect Reporting and Tracking using Automation tools Bugzilla 3.3, and HP QC10.0
• Strong sense of curiosity that allows to explore and discover
• Ability to maintain a detailed, disciplined, and systematic approach
• Excellent analytical, interpretative, and logic building skills
• Adept at drafting documents and mentioning acute details in reports
• Excellent interpersonal, verbal and written communication skills
• Dependable, hardworking, flexible & capable of completing multiple complex tasks concurrently
• Highly organized and detail oriented
• Ability to educate and train others
• Strong skills and experience in Customer Service:
• Provide accurate information on products and services
• Respond to customer’s needs and concerns in a courteous, efficient and professional manner
• Ability to work well independently, with little supervision, or in a team

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Open accounts for new customers and prepare new account paperwork, applications and request the required identification.
• Identify the needs of new and existing customers and offer appropriate services currently available
• Provide additional information to customers regarding promotions, contests and new account options
• Promote and upsell credit cards available through the financial industry as well as and banking services to current and potential customers
• Assist in community awareness events to increase bank outreach and foster new business opportunities
• Answer questions and customer concerns regarding checking and savings accounts
• Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
• Process and post various loan payments, record information in the database and issue a receipt confirming the transaction

Confidential

Junior Test Analyst

Responsibilities:

• Assisting senior analyst with test planning and design.
• Test execution with recording and analysis of results.
• Completing various types of test and departmental documentation in accordance with company and team policy
• Providing UAT to internal when required as directed or under supervision of team leader.
• Manual testing of financial data/system changes in team with senior analysis.
• Entering test cases and updating results in HP Quality Center.
• Data input in-house matrix reports and charts (principally defect analysis)
• Following the SDLC process

Confidential

Junior QA Tester

Responsibilities:

• Analyzed Business spec and developed Test Plans in MS Word
• Created and Executed Test Scripts in Excel
• Participated in daily meetings with project lead to determine status and direction of the project
• Set up daily meetings with offshore QA team to collect statues and set work direction
• Monitored issues/defects that were entered by the QA team in Test Director
• Controlled the movement of code into the QA And UA test environment to ensure stability for testing
• Participated in meetings with User Acceptance Testing team to field questions and address issues/defects found by them

Confidential

Customer Service Representative

Responsibilities:

• Entered customers' transactions into computer to record transactions and issued computer-generated receipts.
• Cashed checks and paid out money after verification of signatures and customer balanced.
• Received sales slip, cash, check, voucher, and charge payments and issued receipts, refunds, credits, and change due to customer.
• Resolved customer's complaints.
• Sold tickets and other items to customer.
• Educated customers on different services offered by the bank.
• Interacted with customers on a daily basis to assist them with their banking needs.
• Provided excellent customer service experience to meet and exceed customers’ expectations.
• Answered phone, directed calls, took messages and effectively communicated those messages to concerned individuals
• Managed incoming mail, answered correspondence, and prepared outgoing mail
• Greeted visitors and provided basic information to visitors as needed