IVR Software Development QA Engineer Resume Richmond, VA - Hire IT People

SUMMARY

Experience in cloud base IVR, call flows, AWS Connect call routing, and CTI reports.
Experience in ATM software, hardware, transaction testing. Diebold, NCR, Nautilus Hyosung, Wincor.
Solid knowledge in Financial - EFT operations, software testing methodology, and software development lifecycle (SDLC).
Software testing experience working with web-based and desktop applications.
Familiar with localization testing (English, Spanish, Russian).
Experience in automation, black box, GUI, functional, Integration, UAT, regression, system testing.
Expertise in writing test documentation such as test cases, test plans, checklists, etc.
Strong work ethic, quick learner, and the ability to take on multiple roles to be successful.
Fluent in English, Spanish and Russian.
US Citizen.

TECHNICAL SKILLS

Platforms: Tandem EPOC, Nuance, 24 7-Platform Central

Data Base: TSYS, MySQL

Testing Tools: Paragon ATM simulator, Postman, Cyara, Selenium Web Driver, PyCharm, ChroPath, XPath, Firebug, Chrome, Developer, Browserstack, Cucumber

Virtual Machines: VMware

Bug Tracking: JIRA, ALM/QC, OneTest, Rally

SDLC Method: Agile, Waterfall

Browsers: Internet Explorer, Firefox, Chrome, Safari

PROFESSIONAL EXPERIENCE

IVR Software Development QA Engineer

Confidential, Richmond, VA

Responsibilities:

Currently working on Voice and DTMF cloud-based Confidential Card IVR platform.
Testing Conversation Engine application and Natural Language speech recognition engine.
Creating test cases in a dynamic Agile environment from user stories, product requirements, and VUI design specifications in English and Spanish.
Participating in the sprint reviews, planning's, grooming's, and story estimation meetings. Providing feedback on inconsistencies and open defects.
Responsible for Speech and DTMF end to end testing, navigation flow, call routing, CTI reports, API responses, including system, functional, integration, and regression testing.
Creating test accounts. Conditioning and validating test data using the TSYS backend mainframe system.
Utilizing Agent Servicing Front-End internal web-based application.
Writing and maintaining test cases, blocks, and campaigns in the Cyara automation tool.
Logging and tracking defects in the JIRA bug report tool.
Reviewing IVR reports and analyzing call-logs on 24 7- IVR Platform Central.

IVR Software QA Automation Engineer

Confidential

Responsibilities:

Studied product requirements. Created and reviewed test scenarios and test cases based on the user acceptance criteria.
Performed IVR testing of the English and Spanish versions on Genesys.
Responsible for the creation of automated test scripts in the Cyara automation tool.
Communicated with local and offshore team members.
Created test cases and documented defects in ALM/QC.

IVR Software QA Engineer

Confidential

Responsibilities:

Performed IVR testing of the Spanish version using the softphone application.
Managed IVR quality which included the creation and documentation of test scenarios, test cases, scripts in Agile methodology using TFS.
Tested UAT and performed internal QA activities on IVR releases.
Worked with VISIO designer and business to generate IVR call flow diagrams.
Logged defects encountered during the testing into ALM.

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Ivr Software Development Qa Engineer Resume

Richmond, VA

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