Scrum Master Resume

SUMMARY

An accomplished leader and scrum master/project manager with over 10 years of experience working on web, digital and infrastructure projects with extensive knowledge of healthcare, publishing, e - commerce, media and education verticals using Agile/Scrum and Waterfall methodologies.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

Ran multiple scrum teams developing episodic care-coordination platforms supporting Medicare's BPCI-A program
Increased reliability of releases and potentially shippable product by over 25%
Instituted continuous process improvements, measuring for impact and efficacy
Incorporated bottom-up planning model for the Product Development Life Cycle
Cultivated customized JIRA workflows specifically designed around the needs of individual groups
Created knowledge base of guidelines and protocols
Mentored junior scrum masters in Agile best practices
Generated sprint metrics and reporting allowing for deeper analysis of team performance
Ensured the consistent flow of communication between key stakeholders and senior leadership

Technology Consultant

Confidential

Responsibilities:

Support and services for team transition and office relocation, involving legacy knowledge transfer, vendor management, systems training, project management process review, communication routing, and gap analysis.

Confidential

Project Manager

Responsibilities:

Managed migration from in-house eCommerce platform to third-party solution from CashStar
Led integration with Elasticsearch to enhance Spafinder's search capabilities and improve the user experience
Managed business systems/server migration to cloud-based solution
Executed product roadmaps for premier spa/health and wellness e-commerce web site, Spafinder.com
Orchestrated sprint and release planning (Agile Scrum) across product, development, and QA teams

Confidential

Project Manager/Business Analyst

Responsibilities:

Coordinated product development for enterprise financial news/media web site, The Deal Pipeline, servicing 40,000 legal, financial, and corporate professionals
Managed corporate initiative to enter mobile/tablet market, introducing iPad app with partner company, NYSE
Developed multi-department content production workflows, for editorial publishing systems such as K4 and Movable Type, as well as Sage CRM and Lyris Listmanager for sales and marketing teams
Evaluated existing business practices and introduced efficiencies and resource-saving procedures
Created functional specifications incorporating iterative product deployments for internal development teams
Performed and led QA testing phases, integrating feedback from all departments
Conducted weekly status meetings for key Editorial, Art, Production, Event, Marketing, Sales, Technology, and Customer Service stakeholders
Tracked project milestones for senior management across quarterly, bi-annual, annual, and long-term product roadmaps

Confidential

Project Manager

Responsibilities:

Managed award-winning, and best-selling, subscription web sites: Grove Dictionary of Art, Grove Dictionary of Music, American National Biography, and African American National Biography for all content updates, code fixes, and feature enhancements
Organized in-house and vendor maintenance for priority technical support issues
Led off-shore teams on projects, consisting of editorial product development, data analysts, customer support, sales, and marketing groups in the US and UK
Created process documentation, development schedules, and deployment cycles with monthly and multi-year forecasts
Directed responses to customer inquiries regarding product content and functionality

Confidential

Associate Project Manager, Media Developer

Responsibilities:

Led team responsible for content creation, product development, and production of web-based and CD-ROM software projects
Delivered software development proposal plans to senior management
Leveraged MS Project to document project plans including task scheduling, resource allocation, and budget tracking
Interviewed and selected domestic and international vendors for product development projects
Provided end user support to teachers, students, parents and sales representatives
Managed changes to the Macmillan/ Confidential website with marketing department

TECHNICAL SKILLS

Proficient in JIRA, Confluence, G Suite (Docs, Sheets, Slides), MS Office (Access, Excel, PowerPoint, Word), MS Project, MS Visio, Elementool, Lyris ListManager, Sage CRM, Adobe Omniture, Adobe Creative Suite (InDesign, Photoshop, Acrobat), Adobe InCopy
General knowledge of Amazon Web Services (CloudFormation Templates, Lambdas), DynamoDB, Redis, FHIR, HL7