SKILLS

• Microsoft Office
• Microsoft Excel
• PowerPoint
• Microsoft Word
• Outlook
• Jira

PROFESSIONAL EXPERIENCE

Confidential, NC

User Acceptance Testing Analyst

Responsibilities:

• Thoroughly documents all phases of the UAT process
• Develop test plan and test scripts
• Execute and demonstrate test cases
• Work with business on regression test scripts
• Assist in the execution of test plans for assigned projects
• Review various requirements documentation to ensure they are complete and testable
• Conduct end to end regression testing and validation
• Identify, log and ensure tracking of defects
• Ensure defect resolution
• Attend and actively participate in project meetings
• Act as a voice for the line of business during testing
• Reviews business requirements and functional specifications to understand the functional and technical requirements.
• Develops user acceptance test plans by analyzing business requirements and engaging with project team members and subject matter experts as necessary.
• Assists UAT lead in designing user acceptance testing process with business users and setting up a testing schedule.
• Tests functionality as a business user or alongside business subject matter experts in order to test the delivered functionality in real - world scenarios and certify user acceptance criteria.
• Assures that issues uncovered during testing are tracked and corrected.
• Collaborates with external and internal development teams to address issues found during UAT, and validates that corrective actions taken by development resolve those issues.
• Supports activities throughout the software development life cycle. (SDLC)
• Collaborates and supports business analysts and business representatives during the requirements elicitation process as needed.
• Responsible for validating UAT scenarios, test data creation, defect monitoring and regression during UAT and production validation activities.
• Meeting with project stakeholders to gather product requirements
• Manage the product backlog and perform product backlog refinement
• Gathering and developing software project requirements by creating Epics, User Stories and Acceptance Criteria Conducting user acceptance testing (UAT)
• Assist with Sprint Management as needed
• Work with Development Lead / System Engineer as liaison to communicate business requirements
• Communicate with team members orally and in writing to plan an engagement and to report results in an agile environment
• Develop relationships with partners, working with them to enhance our integrations

Environment: Microsoft Office (Excel, Access, PowerPoint, Word, and Outlook) Jira, Agile and Waterfall Methodology using SCRUM, Project Management

Confidential, NC

Sr. Loan Processor/UAT Tester

Responsibilities:

• Review 16 or more loss mitigation files per day
• Review each loss mitigation request to ensure all investor and client documentation requirements have been met.
• Send letters on incomplete requests on files that are incomplete
• Send denial letters when required documentation is not returned in 30 days
• Analyze borrower’s income documentation and correctly calculate gross and net monthly income calculations
• Document all income and expense information correctly into MSP system
• Order BPOs and appraisals for loss mitigation options, as needed
• Request escrow projections for modifications, as needed
• Educate borrowers and realtors about the loss mitigation process (short sale, Home Affordable Modification Program, Modifications, Forbearances)
• Prepare and mail missing items letters for incomplete loss mitigation packages
• Prepare and mail blank loss mitigation packages to the borrower
• Contact borrowers and agents via telephone regarding missing items
• Run credit reports
• Open and close loss mitigation workstations correctly and timely
• Respond to voice mails and requests for callbacks within 24 hours of receipt
• Accurate and timely completion of template steps
• Prepare and mail correspondence to the borrower to generate a return call
• Respond to escalation requests within 24 hours of receipt
• Trained new hire class on company procedures
• Provided support for project that transitioned MSP system to Black Knight MSP system from planning to termination phase
• Beta-Tested Black Knight MSP system during the planning and execution phase of project
• Collaborated with multiple management levels during project
• Performed user acceptance testing (UAT) for IBM Watson mortgage project in the planning and execution phase of project
• Created test scripts, test plan, and summary documents
• Tracked and managed defects along with analyzing data and provided reports
• Conducted end-to-end integration testing and assured software delivered met requirements and expectations

Environment: Microsoft Office (Excel, PowerPoint, Word, and Outlook)

Confidential, NC

Defined Benefits Representative

Responsibilities:

• Take inbound phone calls assisting customers with health benefits
• Explain details about health insurance, and other employer sponsored benefits Meet and exceed customer expectations by providing accurate information.
• Attend regular training courses to learn more about new clients
• Assist customers in navigating websites

Environment: Microsoft Office (Excel, PowerPoint, Word, and Outlook)

Confidential . Raleigh, NC

Business/Finance Manager

Responsibilities:

• Selling financing, insurance and other products as directed
• Sell approved extended service polices to customer
• Understand and comply with federal, company, state, and local regulations that affect F & I operations
• Maintain CSI and other satisfaction standards as prescribed by the Finance & Insurance Director
• Establish and maintain good working relationships with several finance sources, factory and otherwise
• Coordinate activities for sales staff to achieve daily and monthly volume expectations and requirements
• Review credit reports to assist with credit decisions
• Maintain and instruct an adequate program which will ensure a 100 percent turnover ratio to F & I department
• Maintain accurate and complete insurance files and other required documentation Maintain and administer insurance cancellations
• Acquire licenses for selling insurance as required
• Maintain a Daily Operating Control and recommended operational improvements.
• Prepare monthly penetration reports on finance penetration and share with management
• Obtain and verify correct title, lien information, taxes, etc.
• Carry responsibility for finance and insurance fees and their collection
• Responsible for day-to-day reviewing policies and procedures
• Assisted with marketing schemes and plans
• Plan, supervise, and evaluated marketing strategy in partnership with marketing team
• Utilized marketing strategy to ensure we targeted appropriate dealer customers.
• Helped in hiring decisions
• Handle all cancellations for extended service contracts, GAP policies, etc.
• Train and coach sales team on sales technique by creating performance evaluations using created reports.