SUMMARY

• 10+ years of professional experience in QA Testing and Business Analysis.
• Certified Agile Tester having extensive experience in functional testing, SOAP/REST API webservices testing, defining & maintaining test scenarios, executing test cases and defect reporting.
• Process - oriented Business Analyst with considerable experience linking organization’s information technology capabilities with its business objectives.
• Excellent verbal and written communication skills that helps articulate requirements clearly to both technical and non-technical teams.
• Experienced in banking system involving credit card transactions and risk evaluation.
• Well versed in telecom domain and processes such as Sales, Design, Fulfillment, Installation & Care support.
• Proficient in SDLC, STLC, Agile and DevOps processes.
• Expert in Test Management and defect tracking tools such as HP ALM, Rally, JIRA.
• Experienced in complete project life cycle development including Requirements Analysis, Design, Unit, Integration, System Testing, UAT and Production support.
• Involved in creating Project Software Process Handbook, Risk Plan, Task Tracking, Project Status reports (Daily, Weekly and Monthly), Training Plan, Resource Plan and Project Metrics.
• Involved in release planning, test estimations, test project plan, and test metrics.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.
• Proven experience to build good relationships both within the QA team, cross functional and leadership teams.
• Able to provide leadership, participate and be a productive member of the team.
• Project management
• Agile & DevOps process
• Test Planning, design & execution
• Defect reporting
• Business systems analysis
• Vendor Management

TECHNICAL SKILLS

• SDLC
• STLC
• Agile
• DevOps
• HP ALM
• Rally
• JIRA

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, USA

Sr. UAT Test Analyst

Responsibilities:

• Gathered business requirements and created Test cases and Test scripts accordingly.
• Documented test plan and test cases using HP ALM.
• Conducted Test Case Walkthroughs to achieve consensus on Test Case correctness & completeness ensuring width and depth of test scenarios.
• Executed test cases in ALM by proving test data, screenshots to support the test validation.
• Leveraged ALM for defect tracking and reporting, updating the defect status and discussed with developers to resolve the bugs.
• Worked with appropriate team leaders to ensure quality of test deliverables & timely completion of individual test plans.
• Hands-on experience with Rally user story creation and tracking.
• Managed onsite and offshore team of 10 testers.
• Developed documentation for User Acceptance Testing and coached the new and cross functional users about the system after every production release.
• Experienced with Comcast Business Sales & Marketing portfolio starting with the Sales lead until the services are acquired by the customer.
• Hands-on experience in Microsoft Dynamics, Salesforce and Amdocs Sales & Billing systems.
• Worked with production sales reps to identify the customer/systems issues and provided immediate assistance by liaising with multiple teams to triage the issue.
• Participated in Leadership team meetings to advocate insights on potential user training and system gaps for the improvement of the program.
• Facilitated war room meetings to gather all the relevant teams for troubleshooting urgent issues.
• Experienced in working with a multi-vendor team set up.

Confidential, Philadelphia, USA

Technical Business Analyst

Responsibilities:

• Acts as a liaison between business and technical organization by planning, conducting and converting the analysis of complex business strategies and enhancements into simple understandable documents.
• Collaborate with stakeholders, Subject Matter Experts to define scope and document business, functional and non-functional requirements.
• Set up regular and follow-up meetings with product SME’s to understand the new/enhancements coming up that users needs to be trained upon.
• Translate these requirements into tangible deliverables such as process documentation, user stories & simulations.
• Prepare action plans, assign to respective owners and then following up for closure.
• Implemented a new approach for reduction in call volume by performing an in-house testing to understand and rectify the pain points faced by the customer. This decreased 20k tickets per year and yielded in cost-savings for the client.
• Prepare Training materials in the form of course ware and capture SAP EnableNow simulations from end-user perspective.
• Played an active part in participating in E2E watch-learn demos, user training sessions and take user feedback & implement in the training material.
• Participate in daily scrums, retrospective meetings to provide status updates & track user stories to closure.
• Perform gap and impact analysis to ensure no requirements are missed out and there is no impact to external applications.
• Facilitate the end to end testing efforts with all the partners, prepare actionable reports and send out to all the stakeholders.
• Met deadlines using proactive communications and project management skills.

Confidential, Philadelphia, USA

UAT Test Analyst

Responsibilities:

• Responsible for certifying Comcast residential application functionalities and testing comcast devices.
• Participated in User Story discussions, grooming sessions to ensure User Stories are testable.
• Participated in Scrum planning, Release/Iteration planning and assisted others in estimating task effort and dependencies.
• Installed a lab which hosts video STB’s, Internet/Voice modems and routers that are currently provided to customers. Replicated potential end user issues and troubleshooted the problems using the application flow.
• Responsible for test deliverables within the sprints.
• Initiated a visit to in-house testing centers to replicate customer actions by following the installation kit and reaching out to service reps for assistance. This enabled better customer behavior and identify process/technical gaps.
• In charge of communicating (verbal and written) with Business, Development, senior management and partner systems on the progress of the Release goals, objectives and testing efforts.
• Validation of progression and regression user stories during deployment window and share the testing results with the stakeholders.
• Reporting and tracking to closure of defects using Rally.
• POC for UAT, data creation & coordination with UAT team, track and report UAT issues.
• Validation of progression and regression user stories during deployment window and share the testing results with the stakeholders.
• Taken active part in fixing failures in automation scripts in Selenium.
• Debugged failed APIs using POSTMAN based on the error status received and tracking the logs in Kibana to identify the issues in backend.
• Supported sprint deployments on regular basis and run the deployment test scripts for validation.
• Worked closely with onshore and offshore teams to deliver projects on time with quality.
• Effectively used Tableau to generate reports on the failures and trends observed in the production environment.
• Regular interactions with development teams about project status, outstanding issues and escalations.
• Demonstrate test results to all the stakeholders as and when required.
• Utilized open source tools SPLUNK to gather info about how and where failure occurred in the code.
• Documented Training materials related to project and update in WIKI.
• Prepared Monthly & Weekly Execution Trackers of project deliverables and shared with leadership team.

Confidential

SIT Test Analyst

Responsibilities:

• Analyzed business requirements and developed test cases for Comcast provisioning and biller systems.
• Involved in End to End user testing of adding customer into billing systems, configuring the required services and sending the request to provisioning downstream systems.
• Prepared test scenarios in alignment with the business requirements and included negative test cases to handle edge case scenarios.
• Liaised with cross functional teams for requirement understanding and defect tracking.
• Coordinated the maintenance of multiple test environments to support parallel test efforts.
• Used HP QC to map requirements to test cases, provide traceability to requirements, created test sets, and selectively run tests both manually and using automation test scripts.
• Coordinated with onshore team for the needed support to test the devices.
• Responsible for end of the day status report to be shared with the stakeholders.

Confidential

SIT Test Analyst

Responsibilities:

• Involved in project planning, coordination and implementation of QA methodology based on the Business requirement and Design documents.
• Responsible for running Manual tests on Web front-end and back-end testing including functional testing, regression testing, compatibility and end-to-end testing, database testing, and integration testing.
• Interacted with System Analysts and the Development team on system to investigate requirements and resolving issues.
• Responsible for testing Credit card risk evaluation application used by Call reps and ADA reps.
• Developed test cases based on the business requirements available in Visios and conducted test case walkthrough to achieve consensus from all stakeholders.
• Executed the test Cases manually in HP Quality Center, generate test summary (weekly/monthly) and defect reports in dashboard.
• Applied analytical and logical skill when testing the requirement to account for real time experience and potential system gaps.
• Wrote DB2 queries to obtain test data from the database.
• Involved in data comparison of data in flat files.
• Prepared defect metrics at the end of each release implementation.
• Managed teams of size over 30 at two different geographical locations and successfully delivered numerous products to the customers with a fantastic group of people in the team which earned us "STAR TEAM" recognition by the clients.
• Provide input for new development processes, support, and enhancement of application development methodologies.