PROFILE

• 20+ years of IT industry experience encompassing a wide range of skill set, roles and industry verticals.
• Extensive experience with Test Project Management, Test Delivery Management, Test Program Management, Test Management & Planning, analysis, design, development, Defect Management, customizations and implementation of software applications.
• Performed the roles as follows:
• Test Project Manager at Confidential (USA) & Amica (USA), Test Delivery Manager & Test Program Management & Test Management in Confidential (Canada), Defect Manager and Release Manager (TD) & Project Manager.
• People Management
• Project Manager
• Dev Lead in Confidential (B2B), Slingshot - Web Application (B2B & B2C), Eagle (Porting OS/2 to NT/2000), Porting AO Manager and Porting Confidential - Porting projects, AIX System Admin
• Proficient in Test Planning, Test Delivery, analyzing and translating business requirements to test requirements, test cases and architecture. Hands-on experience in Guidewire applications, working experience with Agile and Waterfall models.
• Implementation of CTD and CDM to harvest the Application Knowledge gain, manage Automation (Selenium, QTP & Eggplant - Cross Browser Testing), improve on Client Satisfaction, Client Negotiation, Client interaction to plan the future pipeline projects, Resource Ramp up / Ramp down, implementation of RTC for project tracking, Hands-on Guidewire ClaimCenter, Policy Center and Mobile App Testing, HP QC/ALM, Jira and Confluence, handle escalations, Onshore-Offshore Model, Manage teams at remote locations, Delivery from remote locations and offshore locations.
• Identify/Mitigate Risks/Issues/Dependencies, produce monthly, Yearly Metrics on Defects, Test cases, Automation, Cost savings, Give back to Clients, enhance business opportunities and adding more business to IBM thru feasible solutions, SLA adherence, resource rotation/Cross training, Offshore Delivery Model.
• Experience in managing and leading teams (IBM Worldwide and Client/Vendor Resources).
• Executed software projects for Insurance, Banking Process industry, Telecom & Retail (Shopping - Supply Chain) and development knowledge
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player, team motivator.

SKILLS

Testing: Test Delivery/Program Management & Test Management, Test Planning, System Test, SIT, Regression & Migration/Conversion Tests, Defect Management and Release Mgmt.

Tools: Guidewire Claim Center, PC & BC, HP QC/ALM, HTML, Java Script, Jira, Confluence, Agile Accelerator, JAWS

Knowledge: TCP/IP, UNIX - IPC and Sockets, Win Runner, Project Transitions, SOA Test Tool, Selenium/Eggplant/UFT, Rational Functional Tester (RFT-Terminal Based), SDK, Shell & AWK Programming

Processes: IBM’s QMS (Quality Management System), CTD (Combinatorial Test Design)

PROFESSIONAL EXPERIENCE

Confidential

Test Program Manager

Responsibilities:

• Planning, resourcing multiple projects delivery for a release from requirements to delivery of the projects till UAT, Resources management, Client interaction on the future release projects, Ramp up / Ramp down (Cumulative Resource Planning CRP), negotiation to transfer more work to increase offshore penetration %, improve on End client profitability by delivering work from offshore. Remote work delivery, remote team management, delivery from offshore
• Nearshore and locations within USA. Projects delivered in Agile and Waterfall delivery models, Manage Post Delivery UAT defects and Production defects with SLA’s/SLA Adherence. Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of CTD to improve on the Automation, Transformation, Value Add to Customer and Client Dollar Savings thru Reduced Estimates and Resource Knowledge pool by cross training and internal rotation, Client Negotiation, Identify/Mitigate Risks/Issues/Dependencies, produce monthly, yearly Metrics on Defects, Test cases, Automation, Cost savings, Give back to Clients, enhance business opportunities and adding more business to thru feasible solutions
• Managed many projects for multiple releases at a given point of time, stabilize the team, improve on Client satisfaction, Resolve the resource issues, Managed the people Management related tasks, Client discussions on future release projects, Resource Ramp up / Ramp down.
• Manage projects both in Agile and Waterfall model

Confidential

Guidewire Onshore QA Test Project Manager

Responsibilities:

• As a Guidewire QA Test Manager, I am responsible for Test Coordination of Claim Center Upgrade (V6 to V9 - Agile methodology), Regression Test design, Test Design and execution of TCDVs for Production Maintenance release. Manage projects in Agile and Waterfall models. Generate daily and weekly reports, Test planning, Resources management, Client interaction and work negotiation
• Delivery from offshore, work allocation, projects and planning for the upcoming projects (future release projects), Ramp up / Ramp down. Estimation, Implementation of various processes and quality initiatives, Implementation of CTD and DPM to improve on the Automation (QTP) along with Hand-on with Guide Wire for ClaimCenter, PC & BC, MobileApp, HP QC/ALM, Jira/Confluence, Agile Accelerator, Risk Mitigate, Handle escalations, Metrics on Defects, Automation
• Started delivery in one week from the day of joining the project.
• Manage Implementing Automation using Selenium and QTP
• Manage Implementing Performance Test using HP Load Runner
• Created Progress reports and circulated the resource wise progress tracker
• Managing the people Management related tasks, Client discussions on future release projects, Mentoring and grooming Sr Resources into next level.
• Manage projects both in Agile and Waterfall model
• Test transformation of CRM - Customer application with SalesForce implementation.

Confidential

Test Project Manager

Responsibilities:

• As a Test Project Manager, I was responsible for Test planning, Resourcing, Managing the requirements to SIT Testing phases in testing, Resources management, Client interaction on the future release projects, Ramp up / Ramp down. Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of various processes and quality initiatives
• Implementation of CTD and DPM to improve on the Automation (QTP & Eggplant) and Resource Knowledge pool by cross training and internal rotations.
• Within 4-5 weeks, I did take couple of major initiatives/drives within the Account, managed complete Knowledge Management, Training requirements, Induction, Knowledge Management tool etc. for the entire account. Received appreciation from the Client and IBM Sr Management (Both India and UK) for enabling the Knowledge Management and Induction effectively in very short span of period.
• Managing the people Management related tasks, Client discussions on future release projects, Resource Ramp up / Ramp down, Mentoring and grooming Sr Resources into next level.

Confidential, USA

Test Manager

Responsibilities:

• Did Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of CTD and CDM to improve on the Automation (QTP & Eggplant), Transformation, Value Add to Customer and Client Dollar Savings thru Reduced Estimates and Resource Knowledge pool by cross training and internal rotation.
• Managed 118 projects for multiple releases at a given point of time, stabilized the team, improved on Client satisfaction, Resolved the resource issues, Managed the people Management related tasks, Client discussions on future release projects, Resource Ramp up / Ramp down, Mentored and groomed Sr Resources into next level
• Achieved Customer confidence. Worked on the issues/escalations
• Well Appreciated by the Clients and IBM Sr. Management for improving client satisfaction in short span of time, FTE appreciation for improving Test process in Corporate Team

Confidential

Test Delivery Manager

Responsibilities:

• Managed 5 critical projects, increased offshore penetration from 20% to 52%. Planned to have 60-70% penetrationby June 2014, Achieved Customer confidence. Worked on the issues/escalation
• I was Awarded with Orion award (Award for Delivery excellence and client satisfaction)

Confidential

Test Project Manager

Responsibilities:

• Delivery for a release from requirements to preparing Master Test Plans, E2E Test Strategy, E2E Test execution plans, Analysis of requirements, testing and E2E System Test and Business System Testing, implementation of the Telecom Products and Resource/FTP management for the projects. Communicated with Customers from Requirements to Delivery of the release.
• Took over Test Project Manager Role for 6 of the complex disconnect/Flowthru service projects when the projects were into BST testing phase and also ensured System Test are completed successfully to achieve E2E testing completed in time with maximum complexity. Ensured Client satisfaction with very short time frame and delivered on time. Achieved Customer confidence. Worked on the issues/escalation, resolved the issues and achieved Customer confidence/satisfaction.
• Achieved to have ‘Satisfied and Happy Customer’ (AT&T Sr. Mgmt.) with the deliverables for managing Unique projects within AT&T projects delivered till that time.

Confidential

Test Program Manager

Responsibilities:

• Took over Test Program Manager Role when the project was almost at the verge of starting the test execution and had many issues around. Replaced both the Test program Manager and the Test manager in 2 weeks. Delivery of test Strategy and plan in very less time was a new challenge, performed and delivered in time. Achieved Customer & TD Stakeholder’s confidence. Worked on the issues/escalation, resolved the issues, achieved Customer confidence/satisfaction and retained the Test Delivery Manager position.
• Even with 2 external Client vendors involved, successfully completed multiple rounds of Migration testing & System Integration testing and helped the project to get ‘Go’ into ‘PAT’.
• Also, played the role of Defect Manager and Release Manager

Confidential

Project Manager

Responsibilities:

• As a Project Manager, I was responsible for developing and testing of the application migration from Oracle 9i to 10g. Project Management Activities, Resource planning, Billing and recon, Prepared DOUs, Cost Cases and PMSS for projects in Confidential account, participating in Solutioning from testing perspective.
• Took over Project Manager Role as a new challenge, performed and delivered in time. Achieved Customer confidence. Saved $ to the customer by delivering in time and also by getting the work done from Offshore.

Confidential

Test Lead & Test Manager

Responsibilities:

• As a Test Manager/Lead responsible for preparing Master test plans, having Test scenarios and Test cases prepared, data setup, work distribution, test execution, tracking, helping the team and delivering system, regression tested application
• Managed resources from World Wide GEO’s and coordinating Test releases.
• Took Test Lead role from the very experienced customer and performed and delivered on time in the role. Achieved Customer confidence to get the role of Test Manager and delivered on time all the releases

Confidential

Development Lead

Responsibilities:

• As a Development Lead, I was responsible for taking knowledge transfer from 5 US resources, trained the team in India, did sizing and development of the Change Requests (CR) and led both Backend and Front-end teams at Offshore. Setup AIX servers to simulate the servers in US for local development and making builds.

Confidential

Developer

Responsibilities:

• As a developer, I was responsible to Port/Migration the application from OS/2 to Win NT/2000, wrote wrappers to the System Specific API and Structures, port the code to NT/2000. Classes were overridden to make the application Win NT/2000 compatible

Confidential

Developer

Responsibilities:

• As a Developer, designed wrappers to simulate the OS/2 Specific API, Structures into Win NT. Ported/Migrated the code from OS/2 to NT.

Confidential

Developer

Responsibilities:

• As a Developer, I was responsible to load the data flat files generated from IMS DB into DB2. Wrote shell scripts to automate the process and generate reports.