SUMMARY:

• Solutions - focused and analytical Senior Software Engineering professional with a wealth of experience in quality assurance, testing principles and configuration, change management disciplines, software development, and engineering. Highly skilled in manual, automated software testing of mainframe testing for web and client/server applications on Windows platforms. Adept in Agile and Kanban methodologies and a Certified Scrum Master with experience and extensive knowledge of managing products and projects.
• Demonstrated ability to manage cross-functional teams on multiple projects with varying degrees of complexity. Continuous learner with a passion for learning new technologies and developing solutions leveraging innovative technologies. Strong interpersonal and teamwork skills to communicate at all technical skill levels resulting in consistently exceeding performance metrics.

TECHNICAL SKILLS:

Quality Assurance, Software Engineering, Product & Project Management, Leadership, Change Management Strategic Planning, Agile & Kanban Methodologies, Scrum Master, Automated & Manual Testing, Selenium WebDriver, Cypress IO, HP Automated Testing Tools (QTP & QC), MTM, Test link, JIRA, At Task, Database Testing-Back-end Tables, Data Manipulation, SQL Queries, XML, OSI Layer, TCP/IP, Routing/Switching, SoapUI, Smoke Testing, Functionality Testing User Interface (UI) Testing, Regression Testing, Positive Testing, Negative Testing, Integration Testing Black Box Testing, UAT, Process Improvement, Engineering, Performance Management

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

QA Engineer (UAT)

Responsibilities:

• Contributed efforts on every release of the upgrade for WebEx Calling from SP offer to calling app and call setup and delivered new international market rollout and releases.
• Assisted on a regional media project addressing debugging SIP interoperability issues by analyzing CUBE logs.
• Delivered technical support on local Gateway projects using CUBE and Cisco devices and conducted debugging from error logs and logging in JIRA.
• Collaborated with the automation team lead to add test cases, tested and updated automation scripts for regression and functional tests for releases using and Cypress with JavaScript framework and Selenium Webdriver with Python.
• Leveraged Jenkins to automate the test script for dockerized services from Git and monitored the test result on the automation dashboard.
• Analyzed the stability of newly created data centers to confirm the use of a geo-redundant architecture.
• Assisted in infrastructure-related software engineering projects across multiple teams and created Jenkins jobs with a parameterizing global variable to run tests in different environments.
• Serve as a US citizen resource for the FedRamp project migration from manual to automated.
• Scrutinized defects reported by customers in post-release and identified the necessity for timely scripts update.
• Monitor test scenarios, test cases, test scripts, and results using Test link.
• Coordinate testing efforts with business teams to obtain release notes outlining added/new functionality to be tested and verified and functional testing when new features are available.
• Partnered with product management, developers, and testing staff to analyze requirements and user stories.
• Contribute efforts as a Certified Scrum Master and currently pursuing CCNA certification.

Confidential, Houston, TX

Quality Assurance Analyst II

Responsibilities:

• Developed test scenarios and test cases from Use case, BRD and uploaded and traced in the project shared drive and JIRA ticket, and assisted QA team to conduct testing on the application by creating test plans and cases.
• Performed testing in test stage and production (UAT/Smoke testing), including integration, backend data validation, usability, end to end system testing, performance/stress, and regression testing to assure quality.
• Participated in projects utilizing the Agile/Scrum/Kanban software development approach.
• Assisted in reviews, coordination, issue resolution, and sending the status update in the daily standup meeting.
• Conducted web application testing using Browserstack and web service testing, using in house tester tool using/editing XML files.
• Executed data validation process using SQL queries and established a testing environment/deployment from testing integration document verifying dat the product is as per the client requirements using Doc Bridge and Adobe Acrobat XI Pro, Adobe Illustrator CS5, Firebug for testing, ensuring client satisfaction and revenue accrual.

Confidential | New York, NY

Software Teste

Responsibilities:

• Created test plans, test cases, and test scripts based on the business requirements and manually conducted smoke testing, functional, regression, positive, negative, system, and end-to-end testing.
• Test Director/Quality Center is used as test management and defect tracking tool.
• Logged and tracked defects by using Quality Center (QC) and involved in functionality and regression testing.
• Originated and enhanced test scripts by using VB Script in Quick Test Pro and designed the data-driven tests in Quick Test Professional (QTP) to validate with different sets of test data.
• Executed queries for testing the data in the databases using SQL and tested the web interfaces both manually and by capturing the screens using the automated tools, creating and editing the scripts for data-driven tests.
• Implemented all scenarios for user acceptance testing and consulted with the customer service representatives to gain insight into customer satisfaction concerning their prior experiences and designed the test cases.

Confidential, Toronto, ON

QA Intern/ Software Tester

Responsibilities:

• Analyzed user requirements, use cases, and business rules to prepare test cases.
• Delivered assistance in preparing test plans, cases, and scripts based on the business requirements.
• Architected and executed the test strategies and associated scripts to verify the application and ensure it met all defined business requirements and associated functionality.
• Executed the manual testing to verify the application functionality.
• Conducted system testing to ensure the system functions will meet the business needs and established preliminary work instructions, and verified and closed bug reports once they are resolved.
• Provided detailed summaries of test reports with defect logs and delivered to developers through proper channel.

Confidential, Windsor, ON

Help Desk Consultant

Responsibilities:

• Served as the primary point of contact for student-related IT support issues.
• Monitored and enforced proper lab usage with all users.
• Assisted students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network).
• Delivered prompt, professional communications answering student phone calls, provided tech support via phone, and delivered support with lab software applications and hardware.
• Maintained all lab equipment, including printers, scanners, and projectors.
• Led training initiatives and career workshops
• Posted job leads from over ten different websites and the university website.