SUMMARY:

• I am an experienced software Quality Assurance professional seeking a new challenging opportunity. My work experience shows my creativity and a positive attitude with a drive towards excellence in the delivery of quality applications and projects. As an IT professional
• I have worked as a software and hardware tester, Quality Assurance Analyst, Business Analyst, application support specialist, Project Manager, Quality Assurance Manager and UAT coordinator. I have extensive knowledge of the Agile, SCRUM, Waterfall and Object Driven Development methodologies.
• Through the course of my career, I have established software Quality Assurance teams creating processes, procedures and best practice standards. I have worked as a company liaison between external and internal user communities and the product development teams. I have developed work breakdown structures and scope statements describing tasks and milestones. I have extensive experience writing and executed software development processes and procedures, functional, system, integration and regression test strategies, test plans, test cases and test summary reports for multiple business environments.

TECHNICAL SKILLS:

• Testing
• Testing Tools
• Technology
• Development Methodologies
• Functional
• HP Quality Center
• Microsoft Office
• Waterfall
• Integration
• Version 1
• Microsoft 365
• Agile
• Regression qTest
• Basic SQL
• SCRUM
• End to End
• JIRA
• Kanban
• User Acceptance
• Team Foundation Server
• OO Development
• Data Migration
• RAD Development
• Data Validation

WORK EXPERIENCE:

Confidential

Senior Software Test Engineer

Responsibilities:

• I am responsible for planning, implementing, and reporting on testing aspects of Salesforce and CRM software projects.
• In my position I am responsible for the development of software test plans in coordination with product development team; I create test cases, test timelines based on project requirements.
• I work closely with the Business Analyst team to develop and refine project user stories and acceptance criteria.
• Served as an active member of the Boarding SCRUM team
• In my role at Equifax, I am responsible for test case execution the reporting of identified test defects as well as documenting any possible enhancements and missed requirements and the overall test results.
• I am in charge of maintaining test specifications, test cases, test scripts and test data.
• Served as a mentor for new team members
• Developed and executed test best practices, assist in developing test standards and processes, and procedures.
• Worked with the support team to trouble shoot application issue, record Sprint test results, and track and prioritize defects, participate in release decisions and establish test metrics to ensure test efficiency, effectiveness and product readiness.

Confidential

IT Enterprise Quality Assurance Lead \ Business Analyst

Responsibilities:

• As an Enterprise QA Lead, I was responsible for the creation and maintenance of the Master QA strategy and individual project plan(s), timelines, resource allocation and assignments for the manual and automation teams.
• I was responsible for leading the QA initiatives, managing all QA tasks, mentoring the test resources both on and offshore, and implementing the Quality Assurance Best Practice processes and procedures for approved development projects.
• I served as the Ops Digital Transformation Program QA Lead as well as leading the WIT application project.
• I was responsible for the creation and implementation of the functional, integration and system end - to-end test frameworks.
• As the Enterprise QA Lead I was assigned to projects on the both the Project or Program level.
• A Program Level PMO Lead I was responsible for the management of multiple related project teams and the team activities that fell under the Program.
• As a Program Level QA Lead, I was responsible for all QA task, project plans, resource allocation, assignments and implementation for the Program.
• I served as a Business Analyst for the transformation of the PMO QA organization, creating requirements, process flows and timelines.

Confidential

Senior System Test Analyst

Responsibilities:

• Responsible for analyzing and evaluating user requirements and converting the requirements into business system designs
• Assists in the development and implementation of new system features ensuring compliance with organization standards a client expectations
• Work closely with the Business Analyst to maintain system documentation on existing and new releases including enhancements or modifications
• Responsible for consulting with end users to collect information regarding system requirements, functions and features.
• Evaluates user requests for new and modified business systems to determine feasibility and necessary resources.
• Translates requests into a logical process that includes design, coding, implementation, testing and maintenance of the system and documentation.
• Develops project plans and timelines from design through system implementation in order to provide completion estimates.
• Served as an active member of two (2) Agile SCRUM teams
• Participates with clients in testing system changes and enhancements.
• Provides technical support for system malfunctions and corrects errors.
• Served as a lead\mentor for off shore test resources
• Monitors system performance and maintains documentation on all system enhancements, corrections and operating procedures.

Confidential

Quality Assurance Manager

Responsibilities:

• Managed the activities of the Quality Assurance leads and analyst across three project implementations.
• Worked with all Client Services project teams to ensure effective management of QA staff and proper resource allocation.
• Worked as a champion for corporate goals by implementing organizational and process improvement initiatives and provided developmental to QA team members where needed.
• Formulated strategic QA plans and procedures designed to increase quality and improve implementation efficiencies.
• Functions in a consultative role to evaluate current QA business practices and provide direction to ensure the success of Confidential products and/or services.
• Responsible for the creation of system and application test strategies, test plans, test cases and test results.
• Served as the end user liaison to ensure the application met requirements and user expectations.
• Responsible to testing and troubleshooting multiple platforms and hardware configurations.
• Responsible for hiring, performance appraisals, and annual increase reviews for all quality assurance leads and analyst.
• Responsible for hiring and managing a QA staff of 27 on and off shore, manual and automation QA resources.

Confidential

Lead Quality Assurance Analyst

Responsibilities:

• Supported the Project Manager in ensuring the project success factors are met.
• Created and monitored QA Project Plan(s), Estimates and Resource Allocations.
• Responsible for implementing and monitoring SDLC ( Confidential Methodology) Compliance, Change Control, Issue and Risk Management and Client Satisfaction in a JAVA environment.
• Demonstrated leadership ability in all assignments.
• Acted as a mentor and leader for all Quality Assurance resources (on and off shore).
• Responsible for overseeing off shore quality assurance resources.
• Worked as a champion for corporate goals by implementing organizational and process improvement initiatives and provides developmental to team members where necessary.
• Provided strong project management, leadership, problem solving and communication skills in addition to having a customer-focused mindset and an understanding of the importance of accountability and attention to detail.
• Tested an enrollment based application written in .Net and C#
• Lead a team of five (5) on and off shore QA manual and automation resources.

DataScan Field Services

Lead Quality Assurance Engineer \ Business Analyst

Responsibilities:

• Active member of the Existing Systems Agile SCRUM team.
• Responsibilities included Quality Assurance team lead and second tier SCRUM Master.
• Responsible for the researching, testing and validation of enhancements and bug fixes with a suite of fifteen (15) existing systems.
• Created all system and application test strategies, test plans, test cases and the publication of test results.
• Executed, documented and published test results to internal and external customers.
• Developed and implemented testing strategy for the all .NET, C# web based applications, database stored procedures, Windows Mobile device testing, web services testing and standalone applications.

Confidential

Senior Quality Assurance Analyst (Consultant)

Responsibilities:

• Duties included researching System Test requirements for the Legacy Special Services application.
• Responsible for the development of system test cycles and test cases for the TRACS Content Manager (.NET, C#) application.
• Responsible for the organization and management of the TRACS Content Manager testing effort.
• Worked one on one with the client(s), Business Analyst and development staff to identify and resolve software issues found during pre-release reviews and during active testing.
• Responsible for the review and approval of functional and technical documentation.
• Organized and conducted formal test review sessions covering all test strategy, test plans test cases and test results documents.
• Published System Test Plans and Test Case documents for global review and approval.
• Responsible for providing project feedback to test management on all aspects of the project.

Confidential

Senior Lead Quality Assurance Analyst \ Business Analyst

Responsibilities:

• Duties included leading a team of three (3) QA analysts, researching system test requirements for the legacy Special Services application.
• Developed, documenting and executing system test and user acceptance test artifacts, including test strategies, test plans, test cases and test results documentation.
• Provided feedback to test management on the performance of the application test personnel.
• Mentored other test consultants in the operation and function of the master legacy application and testing processes and procedures.
• Responsible for the creation and distribution of the system test status reports.
• Responsible for researching, documenting and executing all hot fix issues.
• Organized and managed the SOSI (Seibel) Integration Release 4 test effort.
• Responsible for the re-evaluation and re-write of the legacy Special Services system test cases.
• Worked with the Next Generation team to validate the SOSI (Seibel) releases.

Confidential

Senior Quality Assurance

Responsibilities:

• Responsible for the Quality Assurance / Project Management efforts for four (4) separate applications.
• Created the new hire Quality Assurance checklist to be used for all new members of the Quality Assurance staff.
• Conducted Pre- test cycles on Hypercom and Lipman POS terminals.
• Conducted B Class on both the Lipman and Hypercom POS devices in preparation for taking on the responsibility of the Concord East project.
• Identified, documented and supervised the correction of software defects uncovered during pre- testing.
• Worked one on one with the client(s) and the development staff to resolve software issues found during the review of the pre- and technical documentation.
• Reviewed and documented all identified software issues through scope and design documentation review.
• Worked with the development staff to ensure all software fixed made were accurate and did not adversely affect existing code.
• Acted as company/client liaison with external software and hardware vendors.
• Conducted live production testing.
• Created, publishing and managed the application Test Strategy and Test Plan documentation process.
• Entered and managed all applicable defects, test plans and test scripts in Mercury Test Director.
• Managed all applicable requirements in Caliber RM application.
• Managed the project plan using Microsoft Project.

Confidential

Quality Assurance Analyst

Responsibilities:

• Duties included researching System Test requirements.
• Developing Functional System Test Plan documentation for multiple segments of the master legacy application using functional and technical requirement(s) documentation.
• Published the system test plans for global review and approval.
• Participate in the internal (CSV) Peer Review procedure.
• Participate in the development of internal (CSV) development in system testing procedure.
• Developed system test and regression test cases for multiple segments of the legacy application.
• Published System Test Cases for global review and approval.
• Executed and maintained functional, system and regression test cases.
• Created and maintained test specific section(s) within Mercury Test Director Version 7.5.
• Created and distributed System Test Status reporting documentation.

Confidential

IT Project Manager

Responsibilities:

• Researched and documented business requirements for a second generation routing and scheduling application.
• Scheduled and conducting subject matter expert interviews for business requirements gathering.
• Conducted user community reviews and data gathering.
• Created and maintained project plan using Microsoft Project 2000.
• Participated in the company product steering committee.
• Acted as liaison between company steering committee and external software vendor.
• Responsible for managing vendor communications and compliance to software standards.
• Acted as a mentor for the newly created Quality Assurance organization.
• Assisted in the development of the Quality Assurance Methodology including Quality Assurance Test Strategy, Test Plan, staffing estimates and testing timeline.
• Introduced and creation of a Software Change Management procedure for the client.

Confidential

Quality Assurance Manager

Responsibilities:

• Established the companies Quality Assurance department, processes and procedures.
• Responsible for the hiring and of the Quality Assurance staff.
• Managed multiple software project and staff using MS Project.
• Responsible for organizing and managing QA automation and performance contractors.
• Responsible for managing external vendors (test automation) productivity.
• Responsible for the investigation, review and acceptance of the hand-held devices Conducted product verification testing of the hand-held devices selected for project implementation.
• Responsible for researching and implementing improved testing methods, process tools.
• Developed and implemented the companies Software Change Management procedure.
• Lead a Quality team of four (4) analysts.

Confidential

IT Project Manager (Consultant)

Responsibilities:

• Developed, documented and implemented the company’s Quality Assurance Methodology.
• Created and implemented the company’s Software Change / Configuration Management procedure.
• Researched and developed application (product) design specifications.
• Coordinated all appropriate activities between the Product Management, Application Development, Quality Assurance, Implementation and Customer Service organizations.
• Responsible for the reporting of project status information to upper management and affected departments.
• Acted as a mentor to the Quality Assurance staff in the web testing and Quality Assurance processes and procedures.
• Responsible for investigation and negotiations between management and external software vendors in the selection of and installation of a Quality Assurance software tool suite.

Confidential

Revenue Management Manager, Quality Processes & Assurance

Responsibilities:

• Responsible for establishment of the Software Quality Assurance department, standards, process and procedures within the Revenue Management organization.
• Responsible for investigation and negotiations between upper management and external software vendors in the selection of and installation of a Quality Assurance software tool suite.
• Provided leadership and participate in cross-functional initiatives representing Quality Assurance.
• Managed, developed, and coached the Quality Assurance team to a high level of expertise in standard test methodologies, process efficiencies, controls and metrics, problem determination and resolution, software usability, hardware and project management.
• Developed technical and “soft” skills plan for team members, resource scheduling and prioritization, Quality Assurance performance metrics, workload balancing and empowered team dynamics to achieve overall quality objectives.
• Responsible for the departmental adherence to the established Quality Assurance standards, processes and procedures in all phases of the project life cycle.
• Lead a Quality team of three (3) analysts.

Confidential

Lead Quality Assurance / Client Server Partition (Consultant)

Responsibilities:

• Responsible for the creation and implementation of the Y2K Client Server partition test strategies and initiatives test schedule and detailed test plans.
• Supervised the development and execution of the partition test cases.
• Assigned daily tasks to the staff tester(s)
• Responsible for working with the end user to gather and prepare data for testing.
• Prepared client server Y2K test schedules and reports for senior management.
• Created new team member orientation materials and .
• Provided status information to partition manager and test management
• Responsible for providing project feedback and milestones to test management on QA staff performance.
• Scheduled and conducted test strategy and test plan review sessions.
• Lead a team of seven (7) QA Analyst.

Confidential

Lead Quality Assurance Analyst (Consultant)

Responsibilities:

• Responsible for establishing, documenting and implementing Software Quality Assurance standards processes and procedures.
• Refined and documented the company’s Application Development standards, process and procedures.
• Created the template for the MAPP™ Functional Design Specifications including screen and report layouts (Crystal Reports), field level edits and error conditions.
• Served as a technical liaison working with the medical staff in defining the requirements for the MAPP™ application.
• Responsible for the definition, documentation and of Quality Assurance staff on the Test Strategy, Test Plan, Test Cycles, Sub-cycles and test data criteria for the MAPP application.
• Responsible for the implementation of and directed the creation and maintenance of the MAPP™ Quality Assurance test environments.
• Responsible for the creation and documentation of test scenarios for the functional users.
• Developed test procedures and scenarios for the client Beta test phases.
• Developed and implemented Change Management / Code Control procedures.
• Responsible for the investigation, review and acceptance of the hand-held devices and operations systems.
• Conducted product verification testing of the hand-held devices selected for project implementation.
• Coordinated and communicated the overall project scope and progress.
• Served as a technical product contact for the Beta customer base.
• Responsible for investigation and negotiations between management and external software vendors in the selection of and installation of a Quality Assurance software tool suite.
• Lead a Quality team of four (4) analyst

Confidential

Lead Applications Expert QA (Consultant)

Responsibilities:

• Created and maintained test plans and tests conditions using MS Word.
• Responsible for supervising, assigning daily, weekly, and project duties to four (4) Quality Assurance associates via MS Word and MS Project.
• Responsible for the creation and maintenance of the application project plan.
• Supervised all testing (unit, system, integration, regression and negative testing).
• Worked with the Mercury automation scripting staff to identify the appropriate test conditions / scenarios to be automated.
• Responsible for the establishment of all test cycle settings, test cases, and implemented plans for the Quality Assurance associates.
• Created and maintained a weekly project defect report using Test Director.
• Participated in all development team meetings.
• Worked with the Business Analysts to refine the business functional requirements.
• Responsible for making the determination as to application pilot readiness.
• Lead a Quality team of two (2) analysts.

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Responsible for the reviewed and analysis of system requirements.
• Developed unit and integrated system test plan and cases.
• Created and ran automated test scripts using SQA Team Test.
• Created control test data sets using SQA Team Test.
• Performed unit, system and negative testing both manually and using automated test scripts.
• Developed and maintained all project plans for the QA effort in MS Project.
• Reported, tracked and graphed all system defects using Lotus Notes and Report Smith.
• Participating in all design and code reviews.
• Responsible for the review and analysis of customer reported issues.
• Reviewed and approved all applicable customer documentation created by Testing and .