PROFESSIONAL EXPERIENCE

Confidential, Sandy Springs, GA

Sr. SQA Engineer

Responsibilities:

• Design, plan, establish, and optimize wireless networks. and validate RF link performance, quality and reliability
• Develop wireless network infrastructures and make recommendations on systems enhancements for optimization
• Provide technical assessment of requirements and definition from conception to launch.
• Perform testing per requirements detailed in international regulatory wireless standards and test procedures in a laboratory environment.
• Prepare and review test reports and provide constructive feedback to other personnel to increase the overall quality of the final product.
• Keep abreast of the latest design theory, including detailed theoretical knowledge in relevant technical areas
• Maintain knowledge of proper operational procedures of all relevant test equipment
• Stay up to date with current product standards, test procedures, instrumentation, and technology by participating in internal sessions, attending external seminars, and reading technical articles
• Provide support to customers regarding the application of standards, test procedures, and requirements.
• Work with account executives and inside sales teams to determine customer testing requirements and develop test plans
• Participate in customer \\"kick - off\\" meetings to ensure the customer and lab are fully aware of the test plan and samples are properly configured for wireless and RF testing
• Perform at a level of excellence that represents yourself, your team and the company with pride
• Expert level regulatory testing experience for the FCC(CFR), ISED Canada(RSS) and the EU(ETSI); Other international markets is a plus
• Professional level regulatory knowledge of wireless / RF communication systems and protocols for existing and emerging technologies such as Wi-Fi, Bluetooth, GNSS, 4G, mmW and other license-exempt and licensed devices
• Knowledge of 5G regulatory development and can demonstrate knowledge in the use of relevant test equipment and automation software around 5G
• Customer focused, possess good communications skills, work well in a team environment, take direction positively, and contribute to the group
• Communicate in a courteous and effective manner with internal and external customers in all circumstances including answering questions, relaying messages and providing information regarding standards, test procedures, technical recommendations for compliance and requirements
• A ssist in Project Estimations and Project Planning and Designs, implements, monitors, enhances and troubleshoots systems in assigned areas
• Assist in bug triage and re- testing during product release, produce daily and summary reports during project testing phases
• Assist in the discussions with IT to evaluate system interfaces, operational requirements, and performance requirements of overall system.

Confidential, Pleasant Hill, CA

Responsibilities:

• Experience developing, establishing, and enforce quality assurance measures and testing standards for new applications, products and bug fixes/enhancements throughout development lifecycle
• Help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement
• Develop detailed sprint plans to monitor and track progress
• Assist in the creation and execution of test plans, test designs, and cases, and support Software Development teams in the verification of automated reports and work closely with teams to identify improvements
• Manage changes to project/sprint scope, sprint plans and budgets and measure team velocity and assign backlog items
• Use discretion and personal judgment to determine when to escalate issues to management and Identify / manage project risk
• Manage the relationship with business partners (internal customers) and Product Owners, especially in the area of expectations
• Create daily summary Beta Test reports and status, checkpoint, solution options as needed to various audiences during the UAT
• Participate in retrospective meetings and act upon lessons learned / best practices and coordinate and direct the efforts of the team in the release of applications to production

Confidential

Sr. SQA Engineer III Atlanta, GA

Responsibilities:

• Utilizes Quality Engineering and Quality Assurance techniques and expertise to provide functional support for new product development and product line support
• Conduct Quality Assurance Testing to verify that the applications meet the functional and technical requirements to ensure it provides the right functionality to the customers
• Assist in the review of requirements documentation to ensure stated requirements are correct, unambiguous, and verifiable
• Work with Business Analysts, Developers and Customers during the System Development Lifecycle Lead validation/verification activities during the Testing Life cycle Position Requirements
• Manage Software project scheduling and resource requirements including the identification of project gaps and associated timelines in support of projects
• Perform End-to-end and regression testing to ensure the whole solution works together and ensure Performance testing and volume testing are addressed
• Creation of test plans, test cases and test scripts and results documentation to validate business requirements and review all software changes to assess impact of the change and determine verification/validation strategies.
• Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation
• Provide Quality domain knowledge of Cable MSO including Wireless including in technologies /SDWAN/Network/Connectivity/Security/WAN/FIBER/MPLS/Home-office security Engineering technical leadership in resolving quality issues
• Posses technical knowledge and hands on experience in VoIP phones, SIP, SDP, and RTP protocols
• Experience of Functional Testing, Integration Testing, Interface Testing, End to End Testing, Regression, or another related field.
• Hands on experience in Network Monitoring systems and Protocols in Cable/Telecommunication Industry experience working with IP Voice platforms
• Assist in Project Estimations and Project Planning and Designs, implements, monitors, enhances and troubleshoots systems in assigned areas
• Ability to maintain a high activity level while effectively managing and prioritizing numerous projects and responsibilities.
• Assist in the discussions with IT to evaluate system interfaces, operational requirements, and performance requirements of overall system
• Utilize Postman and Cucumber Studio for testing Restful Web Services (GET, PUT, POST, and Delete) and analyze request and responses from the Web Service calls
• Utilize Jira as our Agile repository for documents (Creating Story’s, Defects, and Tracking) of projects, and utilize Confluence place teams charter, notes, and team documents
• Performance on embedded devices in order to find the defects and also ensures that system meets the end user's requirements
• Utilize monitoring and validation tools such as Putty, TeraTerm, Wireshark, Bitvise and other SSh clients to corroborate testing results
• Perform End - to-End manual testing on behavior, performance and functionality of smart and component devices such as Ethernet ports, Wi-Fi and GPS chipset, modem-SIM under required conditions to meet expected behavior
• Provide Tier 3 support to field technical engineers to troubleshoot, identify, diagnose, and isolate customer issues and provide solutions and fixes that can be included in future releases
• Work with Technical writing team to create user guides and user specification documents as a fulfillment of exit criteria before launching the user acceptance phase
• Responsible for conducting frequent Lunch-and-Learns to junior QA engineers to meet my in-house PDU requirements for yearly performance reviews.

Confidential, Lead Atlanta, GA

Responsibilities:

• Work on static and dynamic testing on Agile Scrum software development life cycle projects
• Work on TDD and BDD testing including cross browser testing and Performance testing of product released to general and target markets
• Experience in working with product owners and stakeholders in gathering and translating Use cases and business requirements into functional specs focused on API projects
• Experience creating technical requirement documents through translation of business requirements • Comfortable with API management/integrations
• Utilize Quality Center ALM as our Agile repository for documents (Creating Story’s, Defects, and Tracking) of projects, and utilize Jenkins for code development and release build repository
• Support Facilitates Agile ceremonies such as the Daily Stand-up, Iteration Planning, System Demos, and Iteration Retrospective
• Support the Product Owner to manage the backlog and guide the team while facilitating a healthy intra-team dynamic with respect to priorities and scope within Agile train
• Validate and check browser compatibility and functionality of our web application on 5 major web browsers (MS Edge, Chrome, Firefox, Safari & Opera) in a software as a service (SaaS) cloud environment
• Validate and check browser compatibility and functionality of our web application on Cloud hosted Platform as a Service (PaaS) servers to cover testing of functions, end-to-end business workflows, data security, browser compatibility
• Responsible for attending daily stand-ups and translating business requirements in the form of user-stories, into API specifications using the Swagger framework
• Troubleshooting and analyzing and correcting problems in complex Nortel voice networks (preferably including VoIP and perform SDWAN/Network/Connectivity/Security/WAN/FIBER/MPLS/Home-office security testing
• Responsible for Performance Tier-1 testing of AMBER Alert, EAS, WEA and 508 compliancy testing on mobile devices with Verizon cellular systems
• Working with technical team and business analyst to create user guides and user specification documents as a fulfillment of exit criteria before launching the user acceptance phase
• Validate Verizon’s suite of mobile applications on Android and iOS mobile platforms
• Act as a servant leader to assist the self-organizing, self-managing Agile team achieve its goals
• Continuously educate the team in Scrum and ensure that the Agile process is being followed
• Help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement
• Develop detailed sprint plans to monitor and track progress and manage changes to project/sprint scope, sprint plans and budgets
• Measure / adjust team velocity and assign backlog items based on capacity and use discretion and personal judgment to determine when to escalate issues to management and Identify / manage project risk
• Preparing Defect report as per severity and priority Active participation in Bug triage meeting
• Act as the Project Manager liaison between the India IT team and US business partners to proactively identify any defects or upgrades needed as well as implement new functionality when required on time and on budget
• Responsible for 3rd level support of customer issues and troubleshooting for existing products

Confidential, Atlanta, GA

Responsibilities:

• Responsible for requirements gathering, analysis, design, configuration, development and testing of software solutions deployed in a healthcare environment
• Collaborated with senior management and project sponsors to establish scope, objectives, project plans, and budget to support the strategic goals of the organization
• Manually create test suites and write test cases to meet requirements in Quality Center ALM to support verification of User Stories
• Responsible for RTOS performance and penetration testing of Firmware, Upgrades, patches and Roll-Ups on embedded SetTop and uDTA embedded devices
• Responsible for Performance Tier-1 testing of AMBER Alert, EAS, WEA and 508 compliancy testing on Verizon mobile systems
• Responsible for flashing and troubleshooting bootloader and firmware on embedded devices with MSATA and PCIe CPU cards
• Loading coreboot and the Linux kernel into the boot flash to have an always-available Linux system via SAM-BA Dev boards
• Perform frequent lightweight firmware loads on embedded systems running virtual hubs that house a modern, RF Radio, WiFi, GPS and Ethernet on 32-bit or 64-bit operating system
• Responsible for troubleshooting issues and continuously identify test gaps and come-up with ways to bridge those gaps as they are uncovered
• Assist in the creation and execution of test plans, test designs, and cases towards software user stories and application requirements
• Performs functional, system, regression, and UAT testing on software releases in 2 week spints
• Participate in defect bug-fix triage and product change request reviews and influence the requirements definition and software design to maximize testability
• Responsible for updating and maintaining regression and UAT test suites that influence development and enhancements of products
• Responsible for Setup of test environments for various system platforms, including Windows (Servers), iOS, and Android mobile platforms
• Assist in the test sustaining and optimization of QA automation suite for various applications, including Windows, Web, iOS, and Android Apps
• Perform Functional (Black Box) and component integration(White box) positive and negative testing
• Working with developers and requirements analysts to define test scenarios and ensure that test requirements are covered and complete.
• Validate and check browser compatibility and functionality of our web application on 5 major web browsers (MS Edge, Chrome, Firefox, Safari & Opera) in a software as a service (SaaS) cloud environment
• Performs configuration & support of Voice equipment like Edgemarc Routers, eMTAs, eDVAs, SBCs and Broadsoft servers
• Validate and check browser compatibility and functionality of our web application on Cloud hosted Platform as a Service (PaaS) servers to cover testing of functions, end-to-end business workflows, data security, browser compatibility
• Experience in performance and practicability testing of mobile applications using TestComplete and SeeTest Studio to make sure project outcomes match client requirements
• Developed and maintained collaborative client relationships and acts as the primary liaison between business, health plans, IT departments and other operational areas
• Oversaw the triage of incident management tickets while collaborating with offshore teams to submit bugs and issues found during testing phases
• Utilized JIRA application to create and monitor defects and enhancements for scheduled software release. Also utilize Confluence for adding and reviewing team information
• Led and organized cross-functional teams in India and USA to ensure quality and timeliness of project deliverables are met
• Utilized SoapUI Tester tool to create and view XML requests and responses to validate API’s in component unit testing
• Created test validations using SQL queries
• Documents and tracks change controls after a requirement has been changed, released and setup. Also update API documentation with current and new systems update
• Analyzes business requirements to create epics and user stories that best represent end user usage scenarios
• Develops and implements comprehensive test plans to ensure that systems and programs are launched with minimal failure rates
• Utilizes Unix box to identify service request failures by analyzing error logs
• Responsible for 3rd level support of customer issues and troubleshooting for existing products
• Create lunch and learn sessions for junior engineers in grasping SDLC test methodologies and new SQA technologies

TECHNICAL SKILLS

SDLC Methodologies: Good knowledge and experience in Agile/Scrum, Kanban and waterfall related processes

Proficiencies: Confidential Office Excel, Word, Visio, MS Project, MS Access, MS Teams

Scrum Tools: TeamSupport, AgileCraft/Jira Align Clarity, Workfront

Test Tools: SoapUI, CucumberStudio, Jenkins, Postman, Eclipse for Selenium-IDE/WD

SQA Management Tools: Experience Using Quality Center (ALM),ClearCase, MS Team Foundation(TFS),Bugzilla, Ttestrail / Jira

Operating Systems: Good working knowledge of UNIX, Linux (Buildroot & Ubuntu. Mono), Windows 10

Shell/SSH Tools: ssh Tools - Teraterm, Putty, WinSCP, QXDM & LogExper t logs, WinDisk, WireShark, MobaXterm,WVDial

Telecommunication Tools: Confidential Chime, Skype for Business, Zoom, Confidential Webex, MS Teams, Chime