SUMMARY

• 19+ Year of experience in Testing Services as QA Project Lead and QA Automation Lead, well - verse with the Testing Project Management, Scheduling, Estimation, Risk/Mitigation, Planning, Cost Management, and Test Automation.
• Currently Managing the Testing Projects across “ Confidential Account - Provider ART” with emphasis on Quality Engineering.
• Multiple project Management: Managed Cigna, Confidential Bank and Confidential accounts on testing projects with an excellent delivery track record, project planning, resource management, risk management, Invoicing and Proposal.
• QA Responsibilities handled successfully E2E testing projects - hands on test strategy, test methodologies, design, plan, defect management, and metric reporting in a multivendor environment.
• 6+ years of experience in UFT/ QTP automation - laying out the Automation framework, Proof of Concept and implementing the challenging Test scripts or functions.
• Highly skilled in Manual and Automation testing on the web application, windows client-server applications, java consoles, and Printer Drivers.
• Domain exposure includes HealthCare(Provider), Banking (CitiBank, Confidential ), Retail (Mobile Apps, Healthcare Pharmacy Dispensing App) and Embedded Printer Drivers ( Confidential, Confidential TEC, and Confidential ).

TECHNICAL SKILLS

• QA/Test Project Management
• QC/ALM
• Application Testing
• Test Automate UFT (QTP)/ Tool Agnostic Framework
• Oracle App Testing
• STAF - Software Testing Automation Framework
• Java
• Selenium
• UFT/QTP Test Automation
• Unix Networking
• Siebel CRM
• SQL
• XML
• WF - Windows Workflow Foundation
• Agile-Scrum (Rally)
• SharePoint
• VB.NET
• ASP.NET
• VC++
• RTOS
• Device Drivers
• Rational Performance Test
• Python
• Embedded and System Software
• GITs
• Printer Driver - Windows
• VDIs/Symphony (Cloud)
• C++
• Jira

PROFESSIONAL EXPERIENCE

Confidential

Sr QA Lead

Responsibilities:

• To perform Quality Engineering (QE) activities for Cigna's Value Based Solution(VBS) ART which has multiple applications grouped under the following ASGs
• Currently working in Cigna as a Project Manager (QA Transformation Manager) to transform the entire VBS (Value based solution) Portfolio - Provider data management and Consumption (PDMC) applications.
• Delivering a managed services solution for Projects, minimizing the need for client to track supplier resources.
• QE Transformation - BDD, ATDD, Automation POC, laying out automation framework, solving issues, present or demo automation solutions, and automation delivery.
• Single Point of Contact for all testing delivery for Value Based Solution group (VBS).
• Strategic Partnership with client leads on planning, estimation, forecasting & overall execution of QE services
• Work with Cigna QE leads on identifying risks and plan mitigation pertaining to project delivery, resource utilization, testing schedule and timelines
• Work with Cigna QE leads on resource capacity and demand management. Creates the Application Test Strategy, facilitates review of the strategy and secures approvals from appropriate stakeholders.
• Establishes the Requirement Tractability Matrix for the Systems Test Phase
• Create risk-based classification of scenarios, prioritize test cases, and obtain appropriate sign-offs on the risk assessment
• SharePoint is used for maintaining all the test evidence and documentation of testing projects. Its extensively used by all the team members with controlled access levels.
• Coordinate, schedule and facilitate system test evidence reviews with all stakeholders, including follow up on signoffs
• Assist with troubleshooting issues/defects with delivery team with support from Cigna resources
• Single point of contact for supplier QE activities to Cigna resources for a domain or set of applications

Environment: Automation Framework Design, Confidential UFT/QTP Automation, DevTest (Services), Python, Selenium, Oracle DB, SQL, ALM, SharePoint, Rally(CA) - Agile, GIT Hub and Jira.

Confidential

Sr QA Lead

Responsibilities:

• Managing the Testing Projects with specialization in application testing, automation tools, optimization methods, project delivery, resourcing, capacity, estimation, stakeholder management, and reporting.
• Coordinating and Communicating with the client and scrum team to do an automation feasibility study for the new project.
• Automation Tool Analysis - Analyze the application feasibility for automation and would recommend the automation tool that can be used to automate the application.
• Demo and present the live automation to the client and support the User Acceptance Test team.
• Risk Management - Promptly escalate issues, which affect product delivery and quality that are beyond the scope of influence and report the same into the report manager.
• Dashboard Reporting - Complete status of the entire program projects with all the graphical depicting the daily and weekly status, Defect status and residual defects. Projecting metrics to higher stake holders.
• Co-ordinate with offshore/onsite teams to review the test cases prepared by them.
• Attend various meetings\calls with the stakeholders and take appropriate actions on deliverables.
• Ensure smooth and hassle-free environment among each and every team member both in onshore and offshore.
• Ensure the completion of the task with 100% coverage and 100% quality and we got 7/6.5 CSAT.
• Successfully driving the team without any escalations from client/Internal Peers

Environment: Automation Framework design, UFT/QTP, Application Testing, QC/ALM, Oracle DB, and SQL.

Confidential

Test Proj Lead

Responsibilities:

• Understand the Confidential insurance applications and conduct a feasibility study for automation.
• Coordinating and Communicating with clients and team members to do a feasibility study for the new project.
• Laying out the Automation Test Agnostic framework for the Confidential applications Automation Regression Test Scenarios.
• Co-ordinate with offshore teams to review the test cases prepared by them.
• Attend various meetings\calls with the stakeholders and take appropriate actions on deliverables.
• Adhere to company and project standards and guidelines.

Environment: Automation Framework, Automation Feasibility, Web Apps, QTP/UFT, and POC.

Confidential

Test Proj Lead

Responsibilities:

• Managing the automation projects with specialization in multiple automation tools, optimization methods, project delivery, resourcing, capacity, estimation, stakeholder management, and reporting.
• Automation Feasibility - Analyze the application feasibility for automation and would recommend the automation tool that can be used to automate the application.
• Monitoring test case executions and generating reports for all non-production environments.
• Sync up with another project within the account and identify the initiatives and best practices followed there to be implemented in the project (Lean Methods or Optimization).
• Coordinating and Communicating with clients and team members to do a feasibility study for the new project.
• Risk Management - Promptly escalate issues, which affect product delivery and quality that are beyond the scope of influence and report same to manager.
• Dashboard Reporting - Complete status of the entire program projects with all the graphical depicting the daily and weekly status, Defect status and residual defects. Projecting metrics to higher stake holders.
• Involve in corrective actions on customer feedback or complaints.
• Ensure smooth and hassle-free environment among each and every team members both in onshore and offshore.

Confidential

Test Proj Lead

Responsibilities:

• Managing multiple projects on a QA delivery with Automation.
• Project management processes: Project schedule, quality management, resource management, cost management, risk/issue management, and change management.
• Laying out the automation framework for new projects.
• Proof of concept for upcoming projects and new applications.
• Test script review and Progression test case authoring.
• Report progress reviews.
• Automation demo to all stakeholders.
• Managing the automation team and resources.
• Value Adds: Lean Implementation on SCM Content Check. Optimizing the regression suit using optimization suit, which reduces the number of TCs, reduces TC design & review effort, max requirement coverage, reduces execution effort, and find max defects with less effort.

Confidential

Test Proj Lead

Responsibilities:

• Test Plan, Microsoft Project Plan (MPP), POC, Estimation, Regression Automation Framework, DSR, WSR.
• Microsoft Project Plan: Detailed project plan was prepared in MPP format with all details covering the automation phases, duration of each task, planned dates, actual dates, predecessor of each task, having critical path with auto schedule.
• Test Design: All the test cases were written in QC with a detailed manual steps to help automation, also a detailed steps given to prepare test data to be used for each test case.
• Automation Framework: It was challenging as the expectation from the framework was to support current and also to support upcoming applications, keeping this in mind the HYBRID framework was developed and integrated with Confidential -QC. In this HYBRID framework the descriptive, keyword, function, data driven methods were used.
• POC Presentation: For POC was provided for each application eportal, Siebel CRM, and Oracle BRM. Live meeting demo was given to client with a POC presentation document for signoff.
• Scheduling: Based on the time, resources, experience bulge test cases were allocated to the resources with the right expectations of output on a daily basis.
• Test Metrics Reporting: Automation framework will generate a report and all the test cases are run from QC and the customized reports will be generated directly from QC.

Confidential

Test Lead

Responsibilities:

• Balancing the challenge of team emotions, performance, motivation, and delegation was part of daily life. Apart from this following were the responsibilities taken up.
• Confidential account dashboard: collecting the metric data from all the projects and generating the dashboard which depicts - Stability Metrics (Test Case-Efficiency, productivity, stability, reusability …etc).
• Test Plan: Defined the Test plan for RedPrairie GLOBAL Workforce Management Project. It contained the objectives, assumptions, dependencies, entry and exit criteria, and test execution strategy.
• Estimation: Forecasting the upcoming country specific releases was done in detail and the same was presented to client Test Manager. Even, I have done a couple of other project estimations - CFEO and WDS projects.
• Test Design: Analyzing the global and all country specific requirements, mapping documents, and TDD given by Business Analyst’s and dev team, updating the country specific test cases in Confidential -QC. Making sure the requirements to test cases Traceability is 100% for all the interface test cases.
• Scheduling: Based on the overall project plan a detailed testing scheduling plan was created and the resources were identified/allocated for tasks.
• Test Metrics Reporting: Usually, on Friday we sit for hours to send out an accurate weekly report to client. Automation was the key to make the weekly report and test summary faster and accurate. Red Prairie reports are excelling automated and it takes not more than 30min to send out the report. Even any of my team members can generate the report.
• Software Methodologies: Used the Pareto chart to determine what is contributing to 80% failure among the defects logged. Presentation on the Red Prairie - Case Study to the account.

Confidential

Sr Test Lead (QA)

Responsibilities:

• Automation Architecture and Framework - In order to achieve robust automation for Tools Group, the Hybrid framework is followed.
• Keyword based test design is founded on the premise that the discrete screen based events that make up any web application, can be described using a short text description (Keyword) and associated parameter value pairs (arguments).
• Data stored in Excel sheets will provide a Data Driven approach to parameterize the test data using similar flows hence providing greater test coverage.
• The Framework uses unique combination of descriptive approach along with dynamic object repository and QTP’s Object Repository which helps in increasing performance and maintenance of the scripts.
• Test Plan for Automation: I had prepared a comprehensive web application test plan considering compatibility, usability, functionality, risk and estimation. I have also provided a high level development and execution plan.
• Test Scripting: I had to get QTP installed on all virtual machines and made sure it’s working find and ready to be used by onsite and offshore team. I have done the construction of an automation framework, laying down the automation best practices and strategically identifying the test scenarios for the team. In a short span of time team has already developed around 40% test scenarios and most of the common and page functions are ready for use. Most of the time I got involved in developing some complicated common functions and develop some complex test scenarios.
• Execution & Reporting: Scripts generate a summary of execution of all test scenarios in an output excel sheet. In that summary sheet a link is provided for each test scenario which will take you to a detailed html step wise execution report. A high level report with graphs is also generated by using an excel macro.
• White Label - This application is already in production and is ready for automating the test scenarios. I am preparing a proposal for White Label project to take the project to offshore and also understanding the application and coming up with automation framework.
• Trade-In Promotions - This projects requirement is getting finalized. I am going through requirements and coming up with the test plan.
• Mobile Mapper - Third party vendor is developing this project, I have to make sure the QA process is in place and follow up on the status report.

Confidential

Sr Test Lead (QA)

Responsibilities:

• As this is the largest project in MNC Test Service unit and its one of the largest projects as well for the Confidential Client.
• Automation POC (Proof of Concept): It was a great challenge to come up with the technical feasibility analysis and an appropriate tool for automation as there was a Red Check Automation tool was used by developers for unit testing. Simulated the End-to-End test scenario using QTP and Identified the risks and challenges comparison with Red Check. Came up with the proposed Automation Solution Architecture, Pros and cons were also mentioned to make clients be clear on the decision making. The road map ahead, automation phases and estimation on RedRock automation were also mentioned in the POC.
• Test Plan: As the application is very complex and volume of the application is huge the concentration was more towards Scope, Risk and schedule. Plan also includes Objective, Assumptions, Design approach, Roles and Responsibilities, Test Env, Test Data and communication plan. All the documents are maintained in SharePoint with version control.
• Test Scripting: Onsite team installed the QTP and .Net add-ins for us in all the machines. I laying down the automation framework structure and strategically identifying the scenarios starting with Happy Path group. Instructing the team to have strong coding standard ethics and checklist to start upon coding. We have developed around 130 test scenarios. I
• Execution & Reporting: Test Cases are stored in Mercury QC and executed automation test scenarios were done from the QC test lab. We have made sure to best match the test steps with the checkpoints and the high level report with dynamic application output data is exported to the excel sheet.

Confidential

Sr. Test Lead (QA)

Responsibilities:

• As this is a largest project in MNC Test Service unit and its one of the largest project as well for the Confidential Client.
• It was a great challenge to go through all the 92 Component requirements in a record time 2 months, with that understanding.
• Master Test Plan: Keeping in mind the complexity of the application and volume of the application we came up with the testing Objective, Scope, Assumptions, Risks, Design approach, Roles and Responsibilities, Test Env, Test Data, Tools and communication plan.
• Test Design: Analyzing the scenarios given by Business Analyst’s clients expected us to write around 2000 Test cases, but by using the Orthogonal Array tool the combination of Test Case was around 300, which is 83% reduction in design effort. Traceability is done for all the test cases.
• Scheduling: Considering the Scenario and the available of resources we had a challenge to do estimation as the most of the resources were fresher’s. We had to divide the estimation in to complex components (functionalities) and simple components. The test cases were having average around 50 steps, by considering the data, environment and other risks we estimated around ½ test case man hours. We had come up with milestone based scheduling for 6 months. But, later on we had to do weekly scheduling as the application was unstable and performance was very slow.
• Test Metrics Reporting: Initially we used to do reporting manually by using the Mercury Quality Center (QC). It used to take around crucial 2 hours at the end of every day, with VB-Macro Scripting I came up with the excel Automated report if we give the QC Test Cases and Defects input to this automated report it generates a detailed output - Execution report sheet, Defect Report sheet, Quality Metrics sheet, Defect trend sheet.
• SharePoint: This is our central repository to store all our documents and version of process and plan documents. I used to maintain this on a regular basis to make sure all the process documents are up to date.
• Software Methodologies: In this project I came up with a couple of good methodologies - Orthogonal Array tool, Defect Flow Analysis which will give you the residual defects, Dependency Structure Matrix which will give the testing flow with interdependency modules (components).
• Defect Fix Strategy Report: I bagged an award for this excellent tool, I myself didn’t believed I could deliver this tool.
• In spite of multiple rounds of System Testing the test case pass % was not improving and the application was not getting stable to the expected level in spite of Development team meeting their “Fix productivity” and Testing team meeting their “Test Case Execution Productivity”. This was impacting the program timeline and go live date.
• Automated Daily Test Case Vs Defect Matrix to show one to many relationships between TC to defects as well to show the defects causing the TC failure.
• Introduced the concept of “Scenario Grouping” to get the health of the application in various functional dimensions
• Introduced the concept of “Functional Module” to have dedicated Fix It Team based on the type of defects
• Auditing: This project was twice audited and awarded as CMMI Level 5.
• Gains: I planned well in advance to gain the Automation Project for the above mention Regression Test Cases. We are planning to use Mercury ATP tool to generate some sample scripts and present the same to clients.

Confidential

Test Lead (QA)

Responsibilities:

• Web Check Request & Corporate Card: Creating the test plan with test metrics with graphical representation. Maintenance of the test cases and by creating the new test cases for enhancements using the client standard test case guidelines and following the SOX compliance process. Server backup status for all the IT-Finance server is check on weakly basis. Updating the disaster recovery, SMTP, Hi-Level Architecture document and technical document by using the standard template. Promotion to production process is maintained and documented.
• Tax Dimensions: I am responsible for installations and subsequent updates. Currently the Tax Department subscribes to below five modules, SOX process is maintained.
• 1120 2006 Federal Income Tax
• StateC 2006 State Income Tax
• StateP 2006 State Income Tax
• CFC 2006 International Income Tax
• 1065 2006 Federal Income Tax
• Zip Sales: The database is updated monthly, just prior to the end of the month. The update must be completed prior to the first of the month or the users will be locked out of the application.
• To ensure product quality before moving into live environment.
• Multiple Technology challenges.
• Capability of quick solution for production issues.
• Ensure a strict follow-up of SOX process.
• To test the product with various External Entities.
• Time Management - live requests (Scheduling).
• Supporting for different Time Zones.
• To execute system/regression/user acceptance testing for all the application in different Servers/OS.
• To identify bugs in the system testing applications and make sure the quality and performance of the application.
• Testing of bug fixes and to maintain the quality and performance.
• Documentation & maintaining the unit/system test results.
• Preparation of Test Plan and Metrics for new projects.

Confidential

Test Lead

Responsibilities:

• Understanding the modules of the application and Preparing the test plan.
• Presentation for the new members of the project to make them understand their respective modules.
• By using the Rational Robot test automation tool, I developed the test scripts for the Gas Allocation Module.
• Documentation & maintaining the test scripts of all modules.

Confidential

Sr Software Engineer

Responsibilities:

• Initially we went through the requirements to understand the functionalities.
• Develop test scripts using RTOS and prioritize testing activities.
• Execute all the test scripts, report defects, define severity and priority for each defect.
• Carry out regression testing every time when changes are made to the code to fix defects.

Confidential

Sr Software Engineer

Responsibilities:

• Development and issues resolution of Printer Driver UIs and some of the Core (Filters) defect fixes done at the Architecture level.
• Responsible to take care of Pele (9050), Serrano (9050) and K2 (9500) printer driver development.
• These Printer Drivers were delivered on time with good quality
• Initially developed test cases to make test cases stable. Around 1500 test cases have been developed. By using Rational Visual Test tool, automated 60% of test cases which reduced almost 50% of test execution time.
• Other activities like monitoring the printer driver as well as Software design and development in the field of Printer Device Drivers for Win 9X/2K and XP.
• Maintaining defects through Rational ClearQuest. Specs update through CDP site. Sending request and queries to client was appreciated. Tools developed: I had developed the internal defect tracker tool using VC++ and MS-Access, RDBMS.
• Hands on CLEARECASE - Merging and building the drivers and preparing RELEASE notes.
• Client CSAT rating was 4/4 from clients.