Escalation Engineer/Software Quality Assurance Engineer Resume Wichita, KS - Hire IT People

PROFILE

Experienced technical support engineer and customer advocate with strong leadership, communication, and technical skills. Team centered with an emphasis on fostering mentor relationships and expanding technical knowledge and training programs.

PROFESSIONAL EXPERIENCE

Confidential, Wichita, KS

Escalation Engineer/Software Quality Assurance Engineer

Responsibilities:

Solving escalated and critical customer concerns through a variety of software including Office, Cisco WebEx, Notepad++, Adobe Acrobat, VMware, Linux, Windows Enterprise and Server
Creating and debugging a variety of software in various programming languages including C, C++, C#, Python, PHP, and HTML for automation and decreased time to resolution for customer concerns
Developing training aides such as test cases, tech talks, coursework, and quizzes using tools such as Office, Brainshark, WebEx, and Panopto
Designing and completing test cases for D - Patches to solve critical and immediate customer issues

Confidential, Overland Park, KS

Online Audience Development Manager

Responsibilities:

Providing search engine optimized solutions for multiple web sites
Meeting client needs using a variety of programs and languages including Dreamweaver, Photoshop, Office, HTML, CSS, Javascript, FTP, and Content Management Systems including Krang and Drupal
Administrating and providing upkeep on an online forum with over 14,000 members

Confidential, Wichita, KS

Member Service Associate

Responsibilities:

Addressing problems and creating communications through extensive use of programs including Microsoft Office, Citrix, TCBS data processing platform, APPRO loan software, and SightMax Livechat
Locating and correcting member complaints and errors within a complex database

TECHNICAL SKILLS

Software: Microsoft Office, Photoshop, Various OS including Windows, Windows Server, Linux, ESX, familiarity with Git, Docker

Programming Languages: C++, C#, Python, PHP, HTML, familiarity with many others

SAN/NAS: SCSI, FC, iSCSI, SAS, FCoE, RAID, Various Confidential Products including E-Series, Storage Grid, SolidFire, OnTap, AFF

Troubleshooting: Root cause log analysis, customer interaction and de-escalation, Remote communication and troubleshooting such as Zoom or WebEx