SUMMARY

• I am a Senior Management IT and Strategy Consultant focusing on execution of solutions that show true business value.
• I have 20 years of knowledge and experience which ensures that I am comfortable working at all levels within an organization.
• This level of experience and expertise also enables me to mobilize a team of technical staff as well as colleagues and executives to achieve goals and objectives whether they be of a strategic or tactical nature .
• I have experience working in multiple industries and in a variety of capacities allowing me to adapt to new challenges quickly, identify the issues at hand, act decisively and effectively, through collaboration and team leadership, often using innovation tools, in context of the larger organizational strategic objectives, whilst recognizing that speed of delivery is critical when required to improve or retain market share or delivery a new solution to market.
• I have worked extensively in the Logistics, CL&D, Fintech, Field Strategy, Data Remediation (Big Data), Mobile Money, Home loans, Debt Collection, Short - and Long-Term Insurance and Compliance sectors. I am known by my colleagues, employers, and staff members as someone who will always focus on and resolve issues or identify solutions and innovation opportunities when taking on a new challenge irrespective of my position within the organization.
• I am DBS cleared.

PROFESSIONAL EXPERIENCE

Senior Program Manager

Responsibilities:

• Identify Project or Program objectives, measured against organizational strategy, define a baseline against which to measure benefit realization empirically, where required document the as-is process- end to end, identify personas and scenarios and document requirements based on customer, colleague, and organizational pain points, identify areas for process improvement, staff re and innovation.
• Process optimisation and application development management, utilising Agile and aligned products and methodologies- Service Now, JIRA ITSM, Confluence, Ops Genie, Bit Bucket, Align and Trello

Confidential

Senior Program Manager

Responsibilities:

• Lead consultant on large implementation of IFTR (International Funds Transfer) for Confidential Retail and Business banking
• Alignment of FIC (Financial Intelligence Centre) requirements with all 9 business areas within Confidential Retail and Business Banking,
• Implantation of the Confidential Risk team created Methodology as it applies to all Retail and Business streams.
• Ensuring that Confidential is not only technically ready but also business ready for the go-live date, which is by the President of South Africa in conjunction with the Financial Intelligence centre
• Managed the deployment of Data reconciliation and integration between operational systems, transactional databases, client databases and reporting databases.
• Analysis and streamlining of exception handling process to ensure that exceptions generated are resolved with year on year and month on month exception files providing data for statistical analysis and trend analysis.
• Analysis of SVT and UAT progress against project schedule and defects logged, focussing specifically on the burndown rate for defect resolution.
• Manage all project compliance requirements as per Confidential requirements, utilising the Confidential Project Management Tool kit, SharePoint, Enterprise MS Project, Jura and Confluence.
• Successful implementation of IFTR for Confidential Retail and Business Banking ensuring compliance with IFTR and reducing possible and pending financial penalties

Senior Program Manager

Confidential

Responsibilities:

• Lead consultant on 3 large initiatives for Liberty Confidential
• Data Management
• Data Remediation for compliance purposes, and
• RDR for the Claims department
• Identify requirements against both organisational and FIC compliance requirements in conjunction with data warehousing team, data remediation team, and organisational legal and compliance teams.
• Implemented Data Management processes and procedures allowing for group wide reporting, using Enterprise Oracle Database tools.
• Executed Liberty Confidential Data Management strategy to improve reporting capability and the utilisation of Oracle OBIEE Analytics tools for improved reporting and decision making,
• Identified, analysed, and documented Data Remediation requirements in order to ensure compliance with AML, KYC, RDR, IFTR, FICO, FATCA,
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• Improved data reporting accuracy from 20% to 75% over the contract period

Senior Program Manager

Confidential

Responsibilities:

• As this initiative had been in progress for 3 years before I joined the Program it was essential to apply the principles of the digital factory.
• Analyse and document current processes, procedures and policies within the ABSA Home Loans area,
• Focussing on all Home Loans processes and the associated external parties contracted to provide Services,
• Define the end-to-end existing process combined with a failure mode effect analysis, time work studies and existing application efficiency,
• Define the opportunities for optimisation of existing processes, policies, and procedures,
• Identified key 3 rd party parties and optimised integration where appropriate,
• Work closely with key business leaders to measure the success of newly deployed enhancements against a clearly defined set of baseline goals, based on client surveys, client attrition and lost opportunities,
• The definition, description, and development of a technology-based solution within the Home Loans area with a full Agile squad, utilising Design Thinking, and Innovation to identify areas in which to apply disruptive technologies and processes,

Senior Program Manager

Confidential

Responsibilities:

• Identify and document current processes, procedures and policies within the ABSA Retail and Business Banking debt collections area,
• Focussing on all Debt Collections processes and the associated external parties contracted to provide the Collection Services,
• Negotiated implementation of revised processes with selected external service providers, utilisation of more effective real-time integration,
• Define the opportunities for optimisation of existing processes, policies, and procedures,
• The definition, description, and development of a Self-Invoicing capability within the Retail and Business Banking Collections area- Personal Loans, Credit Cards, Vehicle Finance and Business Finance.
• Management of a Development team, using Agile to manage development sprints, reviewing sprint planning outcomes, backlogs and working closely with business stakeholders in order to expedite the resolution of blockers by using collaboration tools such as JIRA, Confluence, Ops Genie and Bit Bucket.
• s:
• Decreased manual intervention in the payment process and the number of staff members manually processing invoices received, from 25 to 5,
• Implemented several enhanced processes to achieve operational efficiencies and reduce human resource requirements by 20%,
• Decreased vendor payment cycle from an average of 45 days down to 3 day,
• Decreased volume of invoices received per vendor from an average of 1200 down to one invoice received per vendor.

Confidential

Senior Program Manager

Responsibilities:

• Identify and document 3 rd party service provider requirements for integration and utilisation of Mobile Money Aggregator Services,
• Deployment of Mobile Money (e-wallet to bank and bank to e-wallet) and Mobile Money Extension projects (Bulk Disbursement, Cross Border payments, e-wallet to bank loan repayments).
• The programme required the meticulous management of strong relationships with the BA 10 country representatives, the product development team, application development teams based in India, legal, procurement and compliance,
• Finalisation of solution definitions designs and the architecture of the products in relation to the existing applications and available architecture compared to the required deliverables.
• Review of contracts with all in-country service providers (aggregators and MNO’s).
• Integration of new solutions with existing Core Banking applications.
• Reviewing and planning for the completion of Control Tasks forming part of the compliance, fin-crime and new product approval process.
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• Established a mobile money platform for Confidential in all BA10 countries

Senior Program Manager Acquisition alignment

Confidential

Responsibilities:

• Manage the integration of Confidential purchased short-term Insurance companies purchased in Tanzania, Kenya and Mozambique.
• The programme encompassed a large number of areas that required improvement and alignment with Barclays policies and procedures.
• Upgrade the existing Production Environments in Kenya, Tanzania and implement Disaster Recovery in South Africa.
• Design and approval of the infrastructure and hardware landscape in conjunction with the appointed Barclays Architects, paying particular attention to capacity planning and deployment of fit for purpose designs.
• GAP Analysis between Premia 9 and Premia 11 in order to plan the best delivery sequence allowing the project to meet extremely short deadlines with several execution phases running in parallel and go-live dates in rapid succession of each other.
• Ensuring compliance with Barclays internal processes and country specific compliance requirements related to the utilisation of customer data and cross border movement or processing of data.

Managing Director

Responsibilities:

• Design a technology-based solution for the collection of Fica documentation in line with South African AML requirements using the Innovation process of Ideation used by Stanford University.
• Application design, functional and business requirements gathering.
• Project Management of the delivery of the application and all infrastructure required to host the solution, including capacity analysis and projections.
• The solution is web based with a scheduling system, document transfer function and a face to face session between client and Fica agent.
• Technology is platform independent and uses WebRTC to facilitate secure face to face session, session recordings and document review.
• Potential customer presentations to the appropriate audience presenting not only the solution but also the solution in context of the AML, Fica and KYC guidelines provided by the South African Government and Global organisations.
• Implemented full life-cycle management utilising aligned methodologies and products- JIRA, Confluence, Ops Genie, Bit Bucket, Align and Trello
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• Industry leading solution aimed at decreasing South African Financial Service backlog of FICA documentation

Confidential

General Manager

Responsibilities:

• Define and structure a 70 member globally distributed support structure that is dynamic, responsive, and dedicated to the support of UTi’s high volume, real time, client data driven applications.
• Accountable for uptime of all CL&D production environments globally and vendor integration points, requiring the management of direct reports, indirect reports and vendors to maintain stability.
• Improve incident turnaround times by implementing 24/7 first time resolution through service desks based in South Africa, Portland USA, Manilla and India,
• Support SLA and Availability target through the creation and measurement of standardised SOPS and audits of adherence to SOPs.
• Beat the budget by optimising resource utilisation and deployment globally and by improving first line resolution capabilities.
• Define requirements and implement third party vendor support structures against measured SLA’s in order to augment UTi third line support capacity and skills.
• Support global compliance initiatives through the creation of SOP’s, a structured internal audit process and structure for managing external audits through a dedicated compliance team.

General Manager

Responsibilities:

• Management of a full SDLC staff compliment of 20 resources developing high volume throughput, client data driven applications enabling secure delivery and tracking of high risk and high value items.
• Member of Manco, Mounties IT Steerco, UTi SA CL&D PMO, UTi Africa IT Council,
• Perform pivotal role in the management of all stakeholders, internal and external, to ensure the successful delivery of all SDLC activities including the implementation of a supply and demand model for project prioritization and capacity planning.
• Ensure that expansion into other African countries is planned and executed successfully,
• Prepare and Manage business unit specific budget, SLA’s and project office allowing business to achieve its strategic objectives and budget.
• Ensure that Mounties as a member of SA CL&D complies with all global standards, policies and procedures.
• Audit and implement data center, infrastructure and end user device upgrade projects.

Program Office Manager

Confidential

Responsibilities:

• MIS- development and implementation of a comprehensive set of tools and processes to effectively measure all aspects of Project and Program Management community- C@PS, Score Cards, Surveys, Metrics reports, Schedule Checker, Estimation Tool, Project Dashboard utilizing JIRA and Confluence,
• Develop Program Management team capacity and competency, standardize processes and documentation, and define Program Management function and requirements for the establishment of a Program.
• Management of Service Line resource requirements through the implementation of a supply and demand model.
• Establish terms of engagement with internal clients and suppliers.
• Complete Project and Program lifecycle management from initial Project budget request according to Standard Bank PLC process through to final sign off.

IT Consultant

Responsibilities:

• The Management of a comprehensive group of functions and Projects of varying sizes and requiring various skills sets- Software Development, Software Support, Infrastructure Design, Implementation and Support, Service Desk, 2 nd and 3 rd line support, DRP, testing services, utilising Service Now, JIRA ITSM, Confluence, Ops Genie, Bit Bucket, Align and Trello
• Re-structure of support team of 40 resources including; skills analysis, succession planning, develop job descriptions, KPI’s, KRA’s in order to optimise resource utilisation and demand management.
• ITIL and Cobit audit and re-implementation.
• Create Standard Operating Procedures for all functions within the IT department including an assurance-based audit process.
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• Align IT Strategy to Organizational Strategy in order to direct IT Depart recovery to meet organizational requirements.