SUMMARY

• Results Driven Senior Level Program, Project, and Agile Professional.
• Experienced Leading Application Development SaaS (Salesforce, APTTUS), e - Commerce, and Data Migration Enterprise Initiatives.
• With over 15 years of experience (mostly with Fortune 500 companies) planning, developing, and implementing state of the art information technology solutions facilitating corporate growth & added value for clients.
• Lead cross functional diverse teams and is adept at consensus building, architecting software solutions, and problem solving, stakeholder negotiating, implementing change, and vendor relations. Truly understands IT Governance and partnering with the business, IT, and Info Security to achieve desired program outcomes.
• Willing to provide technical delivery, project management, creative problem solving, and continuous progress improvement throughout the enterprise.

TECHNICAL SKILLS

• Program and Project Leadership
• Agile Methodologies
• SCRUM/KANBAN Frameworks
• Portfolio Management
• JIRA Design and Process Improvement
• Salesforce Sales Cloud, Service Cloud, Community Cloud
• Process Modeling
• Staff Management & Development
• Systems Implementation
• Software Configuration/Development
• Database Administration/Design
• Technical Training
• Vendor Management
• Stakeholder Management

PROFESSIONAL EXPERIENCE

Senior Project Manager

Responsibilities:

• Provide project & program leadership as well as Agile Coaching to several highly visible blue-chip projects within the Medical business segment of Cardinal Health.
• Agile Team Facilitator (Scrum Master); Managed a highly diverse and distributed team of onshore and offshore resources. Working with the Solution Owner defined Epics roadmap, Sprint Plan, and schedule for medical supply eCommerce solution resulting in $1.2M revenue. Lead all SCRUM ceremonies including Product Backlog development, Sprint Backlog development & refinement, Sprint Planning, Daily Scrum, and Sprint Retrospectives. Delivered weekly reporting which included story point burn down chart, budget burn up chart, team velocity, and cost per point metrics to tightly control project delivery.
• Senior Project Manager; Providing oversight on a 10M 3-year effort within the Opti-freight logistics business unit. Worked with a team of 2 Delivery Managers, 2 Tech Leads, and 4 Product Managers, to manage Budget and overall program Schedule.
• Reported program progress and financials to business and IT senior leaders, Developed executive steering committee process to ensure all risk, issues, and program decisions were agreed upon by stakeholder and senior leadership.
• Managed $400K/month labor spend in addition to software purchases, cloud infrastructure costs, and all other ancillary project costs.
• Senior Project Manager; Provide project and program level leadership for several Data Quality initiatives that spanned the entire medical segment. Leading a team of Data Engineers, ETL Developers, and various other teams established a pattern to populate a new Data Lake with essential product master and transactional data.

Confidential

Scrum Master

Responsibilities:

• Managed highly complex Salesforce implementations across the enterprise; Managed an ongoing team of 15-20 resources with an annual budget of $4MM; Salesforce initiative included creating a new Salesforce environment, implementing Sales and Service Cloud instances for the business.
• Technical Resource Manager; Managed a technical team of 10 resources completing projects in various areas of the enterprise. Responsible for quarterly, mid-year, and full-year reviews. Utilizing a 9-box approach, provided stack ranking inputs to identify high performing, high potential resources for promotions. Provided candid but respectful feedback to lower performing resources and implemented performance improvement plans. Managed the capacity of the team to ensure resources were fully utilized within their area of expertise.
• Lead Technical Scrum Teams; Lead a team of 15 resources across 3 projects to implement Salesforce as well as internal enterprise applications. Working with the Product Owner, helped define Epics and product MVP. Lead all Scrum ceremonies including Project Backlog Grooming, Sprint Backlog Grooming, Sprint Planning, Daily Stand-Up, and Sprint Retrospectives. Delivered weekly reporting which included story point burn down chart, budget burn up chart, team velocity, and cost per point metrics to tightly control project delivery.
• Experience Management Program; Provide project and program level leadership for an effort to establish a new Salesforce instance to be utilized by the NetJets Enterprise. Developed program level roadmap to ensure order or execution unlocks business value early and can be built upon to unlock further value.
• Implemented Design Review Board; Implemented a standard process to review all Salesforce design decisions before being developed and deployed in any Sandboxes; attendees included Chief Architecture Office, Salesforce & Enterprise Architects, and Salesforce developers.

Confidential

Senior Technical Project Manager Advisory

Responsibilities:

• Managed complex technical and business initiatives within the Customer Solutions Group; Scope of projects included Application Upgrades, Software Development, and Process Improvement Initiatives.
• Program Manager - Productization and Monetization; Provide program leadership for an effort to generate 1 million dollars in additional review for the Customer Solutions business unit.
• Managed a Cross Functional Project Teams; Teams consisting of sales leadership, business policy, pricing, product management, marketing, and business process SMEs developed revamped products, services, and pricing to drive revenue. Gained executive leadership on business unit direction and promotion of the revamped solution offering.
• Developed Innovation Team; Developed and Innovation Team and process to allow other areas of the business outside of Customer Solutions to present potential revenue generating ideas. Approved ideas are driven through productization process and delivered to market in 6 to 8 weeks.
• Developed Customer Solutions PMO; Partnering with the Director of the Customer Solutions PMO, developed standardized project deliverables matrix and templates. Project Status report cadence and coached junior project managers on all processes to ensure consistent delivery.
• Customer Solutions PMO Clarity Super User; provided support to the Customer Solutions PMO on all Clarity questions. Developed training materials and conducted training sessions to ensure team Clarity functionality agreed to.
• Develop and Track Project Schedules; Developed project plans and track schedule actuals and variances.
• Developed overall Epic and Sprint schedules to align with Product Owner prioritization.
• Identify, Track and Mitigate Risks; Developed and added all project risks including budget, scope, and schedule to the risk register as needed.
• Determined risk metrics and mitigation plans for each identified risk throughout programs and projects.
• Report Project Progress; Developed weekly executive summary reports to inform the PMO and senior management of the status of each project.
• Determined Red/Amber/Green status and provided “Path to Green” for each project

Enterprise Demand & Delivery Project Manager

Responsibilities:

• Managed a variety of enterprise level initiatives including New Client Implementations, IT Initiatives, and Legal & Compliance projects.
• Concurrently managed a team of project managers and business analysts to develop and improve internal PMO processes within Enterprise Demand and Delivery.
• Scope of role includes Project Management, Iteration Management, and Enterprise Process Improvement.
• Victoria’s Secret Social Media Project, VictoriasSecretConnect.com; Pilot Program with $250,000 budget to integrate social media interactions with credit card points.
• Managed all aspects of pilot program from inception to completion. Lead a cross-functional team that included web design, web development, social media infrastructure build out and infrastructure.
• Value Proposition Optimization; Project manager leading large cross-functional teams to determine the value proposition for new and existing credit card programs. Refined process from 20 weeks to 12 weeks long. Reduced process cost by $150K/project.
• New Client Implementation; Project manager leading a large cross-functional team from 8 different areas of the business. Scope of project included collateral development, card design, terms and conditions development, and back-end systems setup and certification.
• Mobile Virtual Card, Application Integration; Lead a team of 5 digital solutions resources as well as mobile app developers to integrate a virtual card into client’s existing iOS and Android applications.
• Report Project Performance and Value; Report bi-weekly status to senior leadership teams within PMO. Provide executive summary of all current projects including hours, risks, issues, and mitigation plans quarterly.
• Develop and update project plans utilizing Microsoft Project; updated project timeline, resources, and budget to ensure strict guidelines were being followed throughout enterprise projects. SharePoint 2013 used to collaborate and disseminate information to project resources and stakeholders.

Senior Project Analyst

Responsibilities:

• Managing requirements and design gathering process of large complex projects; concurrently the lead project analyst on the business intelligence and dashboard summary page projects.
• Working closely with program manager in implementing Agile practices, utilizing SCRUM as the framework.
• Scope of role included Enterprise Project Management, Vendor Selection/Total Cost of Ownership Analysis, and Agile/SCRUM transformation within development team.
• Senior Project Analyst; Managed a team of business analyst collecting requirements and design of enterprise projects within the e-commerce department. Coached business analyst on how to facilitate cross-functional requirements and design sessions with the marketing, finance, and e-commerce teams.
• Agile/SCRUM Transformation Consultant; Assisting the program and project delivery team adopt the SCRUM framework. Co-leading training sessions introducing SCRUM concepts. Implemented daily standup, development and ongoing management of the product backlog, development sprint cadence, and facilitated sprint retrospective meetings, and release plans.
• Vendor Selection/Total Cost of Ownership Analysis; Represented the IT team during the vendor selection process of a BI/Dashboarding analysis tool. Analyzing the true TCO of each tool to ensure project budget and operational expenditures are in line with business expectations.

Quality Assurance Project Manager

Responsibilities:

• Managed the implementation of the development teams’ quality assurance processes; concurrently the project manager on several small projects improving the usability of the content management system.
• Scope of role included Project Management, Quality Assurance Process Improvement, and Training End-Users on New CMS Features.
• Quality Assurance Project manager; Managed the implementation of an all new QA process.
• Worked closely with senior management, development, QA, and business analysts teams to ensure all requirements were met.
• New business process reduced defect reporting and resolution by 50%.

Project Manager

Responsibilities:

• Managed redesign of Abercrombie and Fitch, Abercrombie Kids, Hollister and Gilly Hicks domestic and international strategic e-commerce websites; concurrently the project manager on several small to mid-size projects to improve international usability on all customer facing sites.
• Scope of role included Project Management, Vendor Selection and Management, Project Management Process Improvement and Program Level Cost & Budget tracking.
• Project manager of Direct-To-Consumer development team; Manage development of globally facing e-commerce websites throughout the SDLC; Manage budgeted resources to insure the roles and responsibilities were clearly understood, as well as tasks completed to meet business expectations in regards to cost, quality, and time.
• Responsible for generating all statements of work, purchase orders, and tracking all financials throughout the DTC program; managed the ongoing process of ensuring the staffing model was in line with the scope of work being undertaken by the resources. Tracked weekly resources costs against project budget.
• Report Project Performance Information; Report monthly overall project status to CIO. Executive summary included Time, Cost, and Progress of all DTC projects within the program.
• Develop and update project plans utilizing Microsoft Project; updated project timeline, resources, and budget to ensure strict guidelines were being followed throughout the SDLC. Project Server 2010 used to collaborate with peers to ensure resource plans were aligned.
• Managed all QA/Defect resolution efforts with on-shore and off-shore resources; Coordinated off-shore system testing efforts with on-shore coordinator to insure quality of deliverables.
• Member of Abercrombie and Fitch Vendor Selection Team; Integral part of the vendor selection of address verification system.

Project Manager

Responsibilities:

• Concurrently the project manager on several mid-size projects that cross-functionally impacted the site.
• Scope of role included Project Management, International Vendor Management, Project Management Process Improvement and consultant on early adoption of Agile Methodologies, utilizing the SCRUM framework.
• Worked with Project Sponsor as well as Executive Management on Adopting Agile Methodologies; Implemented Scrum Framework for development tasks; Leading daily standup, Sprint Planning, Sprint Review, and Sprint Retrospective meetings. Concurrently served as the Product Owner Scrum Master leading the development team in the creation of the Product Backlog and Sprint Artifacts.
• Project manager of on-shore and off-shore development team; Manage development of customer facing e-commerce website throughout the entire SDLC; Manage budgeted resources to insure assignments and associated tasks fall in line with business expectations.
• Report Project Performance Information; Report weekly and monthly progress of sprints to senior level and executive management. Update project stakeholders on project budget and timeline. Co-location room included visible Burn Down and Story Board.
• Develop and update project plans utilizing Microsoft Project; updated project timeline, resources, and budget to ensure strict guidelines were being followed throughout the SDLC.
• Implemented New Processes for Tracking Development Defects; Responsible for full system implementation of RT QA defect tracking system to ensure all development defects were clearly defined. Responsible for timely remediation of all defects to mitigate project quality and schedule impacts.