SUMMARY

• Active team player, with excellent analytical, problem solving, communication and interpersonal skills
• Well - being expert that focuses on improving & driving the professional, mental, physical, and emotional Well-being of each team member.
• Experienced in managing, creating, and delivering Business requirements, Project & Resource Forecasting, Velocity metrics, Burndown charts, Status reports, SOP’s, P&L’s, GOP, ADR, REVPAR, Payroll, and Scheduling
• Experienced in creating, analyzing, and delivering based on SOW’s agreements
• Experienced working closely with Technology team’s, Sales teams, Marketing teams, and Client teams
• Experienced in Methodologies including but not limited to AGILE(Scrum), Waterfall SDLC, Kanban, KAI.
• Experienced in testing but not limited too Stand-alone applications, Mobile Apps, Thin Apps, Web Apps, RFID readers, Tablets, POS, Tap devices
• Experienced with but not limited to the following tools: ALM, Quality Center, Bugzilla, JIRA, Workflow, Version One, SharePoint, BOX, UNIX, and all Microsoft Office tools.

PROFESSIONAL EXPERIENCE

Confidential

Account QA Lead

Responsibilities:

• Manage the accounts Well-being initiative as the Accounts Well-being Ambassador overlooking the Well-being of 16 + accounts with over 400 resources.
• Manage Daily and Weekly project status reports (Velocity metrics, Forecasting, Burndown charts, etc)
• Manage resource hiring and onboarding process
• Managed a team of PMO’s(Project Managing Office coordinators), and testers.
• Partner with stakeholders and delivery teams to gather requirements that can be translated into testable scenarios.
• Responsible for communicating requirements, defects, enhancements, while ensuring the integrity of prioritized business needs.
• Identify and assemble the appropriate blend of hardware and environment resources to meet project testing needs.
• Educate project teams and business partners in the integration of standardized project planning methodologies and implementation of QA principles.
• Implement Lean Technology practices to reduce post go live defects.
• Create testing documentation to define test processes and ensure members of the QA team adhere to the DCL testing architecture.
• Manage the testing lab, including: hardware, peripherals, images, software versions, and testing tools.
• Supporting needs for capital projects, expense projects and assist with production support.
• Mapping test cases to requirements and creating Requirements Traceability Matrix
• Creating Functional, Regression, and Integration test scripts for a large variety of applications
• Tracking and reviewing defects in ALM, Jira, Workflow for multiple projects.
• Extensively testing Mobile Apps, Thin Apps, Web Apps, RFID readers, Tablets, POS, Tap devices, and multiple other software/application related devices for DCL

Confidential

QA Lead

Responsibilities:

• Partner with stakeholders and delivery teams to gather requirements that can be translated into testable scenarios.
• Responsible for communicating requirements, defects, enhancements, while ensuring the integrity of prioritized business needs.
• Identify and assemble the appropriate blend of hardware and environment resources to meet project testing needs.
• Educate project teams and business partners in the integration of standardized project planning methodologies and implementation of QA principles.
• Implement Lean Technology practices to reduce post go live defects.
• Create testing documentation to define test processes and ensure members of the QA team adhere to the DCL testing architecture.
• Manage the testing lab, including: hardware, peripherals, images, software versions, and testing tools.
• Supporting needs for capital projects, expense projects and assist with production support.
• Mapping test cases to requirements and creating Requirements Traceability Matrix
• Creating Functional, Regression, and Integration test scripts for a large variety of applications
• Tracking and reviewing defects in ALM, Jira, Workflow for multiple projects.
• Extensively testing Mobile Apps, Thin Apps, Web Apps, RFID readers, Tablets, POS, Tap devices, and multiple other software/application related devices for DCL

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Planning, managing and executing test scripts to test all releases of products and validating the actual results against the expected results
• Mapping test cases to requirements and creating Requirements Traceability Matrix
• Creating Functional, Regression, and Integration test scripts for a large variety of POS applications
• Tracking and reviewing defects in ALM and Share Point for multiple projects.
• Coordinated with developers and business users to clarify requirements and resolve defects identified during testing
• Assisting application developers and technical support team in quickly resolving issues found in testing and production
• Mentoring junior Quality Assurance Testers, bringing them up to speed in minimal time
• Perform financial integration testing and user authentication testing for all electronic payments and validate sensitive data is being appropriately masked
• Extensively testing Mobile Apps, RFID readers and Tap devices to be used in POS outlets