SUMMARY

• SOFTWARE QA LEAD with over 16+ years of immense experience in Quality Assurance and Implementation
• Extensive knowledge of Quality Assurance standards, methodologies and strategies with better understanding of Software Development Life Cycle process
• Expertise in testing Client - server applications, Mobile applications as well as multi-tier Web-based applications including Cloud-Computing (SALESFORCE.COM) based applications
• Experience with creating SOWs, Project plans, Test Strategies, Test Plans, Test Metrics, and Test Cases for both Manual Testing and Automation Testing
• Experience in Functional Testing, System Testing, Sanity, Boundary, Positive, Negative, Integration, Regression, Compatibility, Security, User Acceptance, Ad-hoc, Back-end, Cross-Platform and Performance testing
• Strong experience in organizing and conducting User Acceptance Testing
• Experience in Agile software development (Scrum, Lean, Kanban), Software Development Life Cycle (SDLC), ISO 9001:2000, SIX SIGMA, CMM Level 5 to ensure complete Quality Assurance
• Experience in Project Co-ordination (Offshore & Onsite), Project Monitoring, Status Reporting, Resource Management, Effort estimations, Road maps, etc.
• Strong experience in Automation testing using tools like WinRunner, QuickTest Professional (QTP), Unified Functional Testing (HP UFT), Selenium WebDriver, Selenium Grid, Appium, Mobile Labs, Perfecto, and Load Runner to ensure proper business compliance
• Worked closely with Business Users, Stakeholders, Business Analysts, Project Managers, Architects, Technical leads, and Developers to understand requirements, business processes, and attended regular walkthroughs
• Experience in testing applications for Automobile Finance & Insurance, HealthCare, Biotech, Pharmaceutical, Insurance, Agriculture Automobile Manufacturing, Retail, Telecom, Financial, Mortgage, Banking, and Computer/Network/Information Security domains
• Experience testing Java, .NET, SFDC, BI, Data warehousing, Reporting, Document Management Systems (DMS/Documentum), Scanning, Faxing, Forms (Conduent, Captiva, RightFax, Adobe, etc), eSign, and Database applications etc.
• Proficient use of the HP ALM, HP Quality Center, Mercury Test Director, Agile Accelerator (SFDC), and JIRA to manage the entire software testing life cycle
• Strong experience in creating new/updating existing Automation Frameworks as per the application requirements
• Mentored QA teams on QA best practices
• Extensive experience working with Databases such as MS SQL Server, Oracle, and MySQL
• Experience in writing SQL Queries for Database Testing to verify Data Validity, Data Integrity, Data Recovery, and Data Security
• Strong defect management experience, like ability to identify, define, log, track and retest defects. Ability to evaluate and analyze defects for source/root cause and provide sound analysis reporting for defect resolution
• Fairly good knowledge testing the applications on multiple browsers (IE, Netscape, Firefox, Chrome, Safari, etc) for the purpose of Cross-Browser testing
• Extensive knowledge in performing integration testing involving multiple upstream/downstream, both internal and external systems using TIBCO, INFORMATICA, MFT, etc.
• Proficient with tools such as MS Office, Visual Source Safe, MS Project, and CVS
• Experience with testing on WINDOWS, UNIX, MAC, and LINUX environments
• Strong Analytical and Problem Solving skills
• Strong organizational and communication skills, both verbal and written
• Strong team player with good interpersonal skills
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment

TECHNICAL SKILLS

Testing Tools: HP ALM, HP Quality Center, Test Director, HP UFT 14x, 12x, QTP 11.5, 11.0, 10.0, 9.x, WinRunner 7.x, LoadRunner 12x, 9.1/8.1, Selenium (WebDriver/Java/TestNG), Selenium Grid, Bugzilla, JIRA, Agile Accelerator (SFDC), Appium, Mobile Labs, Perfecto

Languages: C, C++, Java, .NET, Python, JavaScript, VBScript, TSL, HTML, XHTML, XML, CSS, SQL

Application Software: MS-Excel, MS-Word, MS-PowerPoint, MS Project and MS Outlook

Web/App servers: IIS, Apache, Tomcat, WebLogic, WebSphere

Middleware: TIBCO, Cast Iron, webMethods, Informatica, DataStage, MFT

Database: Oracle 9i, 10g, MS SQL Server 2000, 2005, MySQL

Salesforce.com: Sales/Service/Marketing Clouds, Force.com, Visual Force, APEX, Sharing Rules, Reports, Custom Workflows, Approval Process, Triggers, Email Alerts, Field Updates, Profiles, Permission Sets, Custom labels, and data utilities (Apex data loader, Force.com explorer)

Operating Systems: Windows, Linux, UNIX, MAC

Other Tools: VMware, XENU, TOAD, Putty, SOAP UI, ClearQuest, ZAP-fiX, Sharepoint, ClearCase, Jenkins, SVN, Maven, ANT

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

QA Lead

Responsibilities:

• Provide oversight in the testing of Salesforce, ECM, and Middleware platform testing.
• Oversee the Performance testing, Mobile Testing, Test Automation and all other Manual testing activities.
• Used JIRA, HP ALM, HP QTP/UFT, Selenium WebDriver, and other standard QA tools for testing and execution of the projects.
• Manage QA teams involved in testing a variety of complex enterprise systems and interfaces with multiple data sources.
• Review and provide signoff on all the QA deliverables from the vendors
• Develop test approaches / strategies for multiple projects
• Determine testing scope appropriate to projects.
• Prepare and manage the detailed project testing schedules.
• Prepare and facilitate the creation and utilization of test plans.
• Assess and communicate Risk to schedule, cost, or quality on projects.
• Review and assess Requirements and Design documents.
• Prepare, manage time estimates, evaluate and negotiate supplier estimates, and determine fixed bid deliverables needed for projects (SOW / WO).

Environment: ECMS, Salesforce.com (SFDC), TIBCO, MuleSoft, ETL INFORMATICA, MFT, Mainframe, BI, DW, MS-SharePoint, Agile Accelerator, QTP/UFT, Selenium WebDriver, HP ALM, HP Load Runner, Oracle DB, SOAP UI etc.

Confidential

QA Lead

Responsibilities:

• Acquiring complete knowledge of the Confidential business processes, mainly new product introductions.
• Participate in requirement gathering and scoping sessions with Business teams and BSAs.
• Responsible for QA assessment during the project forming stage to determine test approach and present estimates to the project management
• Creation of high level planning, tasks and testing milestones for the project
• Developing Test Strategy, defining test approaches for various types of testing identified for the projects
• Created requirement packages that consist of use cases, data dictionary, security matrix
• Coordinating with the offshore team for business and technical requirement walkthroughs and ambiguity clarifications
• Conducting of training on peer and formal review processes to offshore team to enhance the quality of test design
• Participated in Sprint Planning, Sprint Review, Daily Scrum Calls, etc.
• Coordinating sessions with BAs on test ambiguities and gearing the offshore team for completion of test design
• Responsible for technical review of test scenarios and provide walkthrough to business team for sign off.
• Delivery coordination of offshore status reports and test design metrics reports to project management.

Environment: Salesforce.com (SFDC), CASTIRON, Oracle EBS, AIWS, Workday, OPENAIR, MS-SharePoint, JIRA, QTP/UFT, HP ALM, etc.

Confidential, Dallas, TX

QA/Automation Lead

Responsibilities:

• Initiated and ran Automation Remediation meetings with Application owners and QA Managers to find suitable candidates for Test Automation.
• Attended application walk-through meetings with project functional teams to understand the high-level functionality of the applications.
• Understand the functional and technical areas of the application.
• Reviewed and analyzed the test cases from the manual regression test suites
• Provided the detailed Automation LOE document (level of effort) to the functional heads of the projects.
• Created frameworks for various applications, such as Keyword-Driven, Data-Driven, BPT, and Hybrid, frameworks.
• Guided and mentored teams on QA Automation best practices.
• Interviewed and hired resources for both onsite and offshore teams
• Managed full Automation project planning; scope, sizing, offshore and onsite resources
• Worked in onsite/offshore model with teams all across the US and India
• Assisted the junior automation engineers on the automation best practices
• Responsible for setting up the weekly project meetings with the Functional SMEs, Developers, and the QA Directors.
• Reported projects status, which included Test Task Plan, Defects, and Test Matrix on daily basis to QA Director.
• Conducted KT sessions to train the new automation team members.
• Effectively implemented QA methodologies, Strategies, and Plans in all stages of project life cycle
• Created Test strategies and Test plans for the entire Testing life cycles
• Used HP ALM to manage the entire testing efforts, like creating the test plans, store test cases and run the test sets, etc.
• Used HP UFT and QTP 11.5 for automating the manual test cases into automation scripts for regression testing
• Used Selenium for cross-browser testing
• Carried out Backend, GUI, Functionality, and Regression automation testing.
• Responsible for providing inputs in designing, leading, and directing all aspects of System Testing.

Environment: HP ALM, HP UFT, HP QTP 11.5, Selenium (WebDriver), SoapUI, TOAD 8.6, WAC, SAP, SVN, JIRA, Single Sign-on, UNIX, Putty, Oracle, ClearCase, Salesforce.com, and MS-SharePoint.

Confidential

SQA/Automation Lead

Responsibilities:

• Hired to assess and resolve quality issues within multiple systems and their associated development teams; resolved said quality issues by influencing basic SDLC and QA methodology resulting in over 24 successful (100%) production releases. The transparency of a clear repeated process has given the business teams greater confidence in our ability to deliver fixes and enhancements to production without issue
• Mentored teams on QA and basic SDLC practices and right sizing implementation for each project
• Interviewed and hired QA resources for both onsite and offshore teams
• Managed full QA project planning; scope, sizing, offshore and onsite resources
• Worked globally with development and testing peers in US, Poland, Switzerland, Brazil and India
• Involved throughout the SDLC process right from the requirement gathering till the system testing, UAT/BAT testing phase providing valuable inputs to the Product Management Team
• Assisted the QA Team in developing test cases based on requirements and functional specifications provided by Data Management team
• Responsible for setting up the Team meetings with the Business analysts, Technical Leads and the Developers
• Responsible for managing Black box, White box, and Automation testing activities for the entire projects
• Participated in daily meetings with Executive members, Project Manager, Development and QA teams to discuss QA status, Project status and ongoing change of requirements.
• Updating Testing status, which included Test Task Plan, Defects, and Test Matrix on daily basis to QA Director.
• Participated in requirement and design review meetings.
• Conducted knowledge transfer sessions to train the QA team members.
• Responsible for preparing Daily Status, Weekly Status Reports and organized Daily status calls with team members
• Effectively implemented QA methodologies, Strategies, and Plans in all stages of SDLC
• Created Test strategies and Test plans for the entire Testing life cycles
• Extensively involved in testing the FORCE.COM platform that includes; Visual Force, APEX, Sharing Rules, Reports, Custom Workflows, Approval Process, Triggers, Email Alerts, Field Updates, Profiles, Permission Sets, and Custom labels.
• Used data utilities (Apex data loader, Force.com explorer) for backend data validation
• Used HP ALM to manage the entire testing efforts, like creating the test plans, store test cases and run the test sets, etc.
• Used QTP for automating the manual test cases into automation scripts for regression testing.
• Responsible for creation of automation frameworks to meet the requirements for multiple applications including Keyword-Driven, Data-Driven, and Hybrid.
• Also used QTP to write scripts for Data Migration and Data Loading.
• Used QTP scripts for production monitoring and data updates
• Developed Data-Driven scripts in QTP to test the same functionality with multiple sets of data.
• Used Selenium (WebDriver) with Java/TestNG for cross-browser testing
• Carried out Backend, GUI, Functionality, and Regression testing.
• Performed Backend testing by writing complex SQL queries to verify for data correctness.
• Tested custom web services, Real Time services using 3rd party tool, SoapUI.
• Responsible for providing inputs in designing, leading, and directing all aspects of System Testing.
• Involved in weekly meetings and walkthroughs for project status and updates.
• Detected bottleneck defects and implemented a plan to handling the bottlenecks.

Environment: HP ALM, HP QTP, Selenium (WebDriver), SoapUI, TOAD 8.6, Salesforce.com(Force.com), Apex Data Loader, Soqlexplorer, WAC, webMethods, LDAP, SIMS, SAP, ESB, SVN, JIRA, Single Sign-on

Confidential, Hesston, KS

QA/Automation Lead

Responsibilities:

• Responsible for Analysis of functional specifications and designing Test Plans and Test scripts for automation testing.
• Mapped automation scripts to existing/imported manual test cases.
• Created reusable automation framework for functional and regression testing for web-based, embedded software application, and stand-alone desktop based application.
• Created automation scripts using QTP for UI-based testing incorporating data-driven methodology.
• Collaborated with developers and other QA leads to improve testability, automation and tools.
• Responsible for guiding the automation team to develop the scripts and understanding frameworks
• Used SQL queries for Backend testing to check the data integrity and data consistency.
• Defects were tracked, reviewed and analyzed and compared using Quality Center.
• Interacted with developers to report software bugs and re-test the fixed issues.

Environment: Quality center 11.0, QuickTest Professional 11.0, ZAP-fiX, Python