SUMMARY

• Mobile quality expert with success reviewing features and assessing functionality to identify common and complex software problems. 9+ years of experience with manual testing on Android and iOS platforms, mobile app release management and managing/leading onshore/offshore mobile QA teams.
• 15+ years of total experience in the software testing QA industry. Excellent collaboration skills with the ability to effectively and efficiently communicate with cross - functional team members to enhance software package quality.

TECHNICAL SKILLS

• API endpoint testing
• Android and iOS manual testing
• Web App manual testing
• Android Studio/ADB commands
• Xcode for crashes/stack traces
• Agile
• SDLC/STLC
• Test Plan creation
• Manual test case preparation
• Test implementation
• Defect monitoring
• Process improvement
• Problem resolution
• Risk assessment
• Release management
• Onshore/Offshore QA Team Management
• Documentation skills
• Story estimation
• Localization/Internationalization
• Bluetooth/BLE

PROFESSIONAL EXPERIENCE

Mobile QA manager/Senior Mobile QA Engineer

Confidential - Salt Lake City, UT

Responsibilities:

• Lead manual tester for Confidential Design Space Android and iOS applications.
• Used AzureDevOps for Bug management/backlog, Bug Triage/Scrub, Test Plans, Test Cases, Regression Test Suite, User Stories, Estimation tracking, and internal QA Wiki for the Confidential Design Space mobile app (iOS and Android) and the Web App.
• Managed and led onshore mobile QA team of 3 members.
• Managed and led offshore mobile QA team of 4 members.
• Responsible for all iOS and Android mobile app releases.
• Tested and qualified API endpoints using Postman, Fiddler, Charles and Stetho tools.
• Used Android Studio/ADB commands for debugging and finding crash/stack traces. Used Logcat, Devices, Push, Pull, Reboot, Install, Reboot, etc…ADB commands.
• Used Xcode for finding crash/stack traces via Organizer > Crashes menu.
• Worked with Bangalore automation team to identify automation candidates to speed up regression testing. Created automation test cases for automation team. Reduced regression testing 2-3 days.
• Responsible for localization testing of 10+ different languages on both iOS, Android and web apps.
• Led and managed Triage, Backlog and Stand up activities.
• Managed the iOS and Android UAT and Beta test programs.
• Worked directly with iOS and Android development managers on a daily basis to ensure QA and Development readiness.
• Responsible for creating Test Plans for all iOS and Android app releases.
• Provided QA estimates, resources and scope for mobile app projects.
• Reviewed and approved all test cases created by the mobile QA team.
• Responsible for testing API calls, Analytics, In-app Purchasing, Localization, Bluetooth, In-app purchasing, entitlements, etc…).
• Provided mobile QA reports (daily, weekly, monthly) to the Executive Team.
• Identified mobile app crash trends and getting the crashes fixed.
• Reviewed all iOS and Android mobile app store reviews for issue trends and general feedback.
• Reviewed all iOS and Android in-app consumer feedback for issues trends, possible feature requests and general feedback.
• Helped implement an effective and efficient defect management process which streamlined the handling of defects on a daily basis.
• Helped implement an emergency production issue escalation process which helped us retain 99.999% system up time.
• Helped implement a SDLC process that best fit our company's needs which helped streamline our production release process.
• Interviewed and hired new employees for the mobile QA team.
• Managed and led QA testing efforts for our internal tools applications (non-mobile).
• Responsible for managing iOS and Android test sandbox environments to ensure everything could be tested prior to production releases.
• Worked directly with Marketing and Sales teams to ensure both iOS and Android apps were ready for important marketing campaigns and promotions.

Senior Mobile QA Analyst/Onshore QA Lead

Confidential - Chicago, IL

Responsibilities:

• Lead manual tester for Vitality Today and ParkChicago Android and iOS applications.
• Tested and qualified API endpoints using Fiddler and Charles tools.
• Managed and led offshore QA team of 8 members.
• Managed and led our client's UAT and Beta test teams.
• Created test plans, test approaches, test strategies and test cases for mobile app projects.
• Reviewed, analyzed and provided feedback and recommendations for test cases created by our offshore QA team.
• Provided QA estimates, resources and scope for mobile app projects.
• Documented test results and provided test progress/status via reports for each sprint/iteration.
• Identified and managed issues and defects for each assigned project.
• Delivered Test, UAT and Beta app builds to internal and external test teams via Crashlytics application.
• Monitoring user/consumer feedback reported on iOS and Android production applications.
• Investigated, researched and attempted to resolved issues reported on Apple and Google app stores as well as the “Leave Feedback” function located within the mobile app.
• Responsible for reviewing mobile applications and providing UI and UX recommendations to stakeholders.
• Managed onshore and offshore test device inventory.
• Purchased new mobile devices as new devices and OS's were released.
• Created feature documentation as new features were released within our mobile application.
• Managed emergency production issue escalations reported by client executives.
• Created RCA (Root Cause Analysis) documentation for emergency production issues.
• Managed Mobile API tools.
• Managed JIRA dashboards.
• Managed QA Sprint planning.
• Trained and mentored new QA employee's after hire.
• Interviewed and hired new offshore QA employees.
• Worked at client site 40% of the time.

Senior Mobile QA Lead

Confidential

Responsibilities:

• Lead manual tester for March Madness Live and NBA Android and iOS applications.
• Tested and qualified API endpoints using Fiddler and Charles tools.
• Used Jira for Bug management/backlog, Bug Triage/Scrub, Test Plans, Test Cases, Regression Test Suite, User Stories, Estimation tracking, and Project Tracking for the MML (March Madness Live), NBA and NCAA mobile apps (iOS and Android), and the Web Apps.
• Worked with onsite automation team to identify automation candidates to speed up regression testing. Created automation test cases for automation team.
• Managed the iOS and Android UAT and Beta test programs.
• QA web/mobile lead for all NBA iOS and Android mobile app projects.
• Responsible for JSON API testing for all NBA.com scoreboards via structured data team.
• Responsible for mobile and web test planning and design.
• Responsible for mobile and web test script development.
• Responsible for mobile network and device testing on MML mobile Application.
• Responsible for identifying, logging, tracking and following up on bugs/defects reported on the MML application and NBA.com web migration/redesign.
• Responsible for providing usability recommendations to Turner development in order to make their mobile application and NBA.com team sites as user-friendly as possible.
• Responsible for providing daily summary QA updates to all stakeholders involved with the MML and NBA.com migration/redesign project.
• Performed live simulation testing on simulated NCAA Men's basketball games.
• Performed live game testing on live NCAA Men's basketball games.
• All MML testing was conducted on the following Smartphone and Tablet OSes: All versions of Android; all versions of iPad iOS and all versions of iPhone iOS.
• All NBA.com migration/redesign testing was conducted on the OSes: IE7, 8 and 9; Google Chrome; Mozilla Firefox and Apple Safari.
• Performed Android debug testing using Android SDK to obtain video player load times and other analytics.
• Performed Web/Mobile web service validation on live structured data.
• Responsible for creating Test Plan/Test Approach/Test Strategy documents for all projects.
• Participate in scrum meetings for all projects.
• Participate in product design meetings for all projects.
• Responsible for creating test plans, test cases and test strategies based off of requirements, wireframes and test environments.
• Managed/lead for offshore QA team based out of India (team of 5-6 members).

Senior Mobility QA Lead

Confidential - Atlanta, GA

Responsibilities:

• Mobility QA analyst for Cobb EMC Android, iOS and Blackberry applications.
• Responsible for mobile test planning and design.
• Responsible for mobile test script development.
• Responsible for mobile network and device testing on Cobb EMC Web Application.
• Responsible for managing communication between Confidential, Cobb EMC and other participating vendors regarding status and progress updates about testing procedures and results.
• Responsible for identifying, logging, tracking and following up on bugs/defects reported on the Cobb EMC Web Application.
• Responsible for providing usability recommendations to Cobb EMC in order to make their web application as user-friendly as possible.
• Responsible for providing daily summary QA updates to all stakeholders involved with the project.
• All testing was conducted on the following Smartphone and Tablet OSes: Android; iPhone, iPad; Blackberry; Symbian; Windows Phone 7.0 and 7.5.