OBJECTIVE

• Maintains a number of Video Teleconference (VTC) and Audio Production Capabilities of multiple classification levels in multiple locations and on mobile platforms. VTC and MM capabilities significantly enhance communications options, contributing to mission execution.
• Provide technical support for customer VTC and Audio Production requirements IAW SOP.
• Ensure request are entered in Heat Ticket System with required data, time, room reservation, primary POC, technical POC, and other information as appropriate and required by SOP, for assigned VTC or AV support, ensure equipment is configured within SOP timelines for setup and commencement. Ensure SharePoint VTC calendar is updated.

PROFESSIONAL EXPERIENCE

Confidential, Spring, MD

Video Teleconference/Audio Visual Technicial

Responsibilities:

• Responsible for overall daily Video Teleconference Center VTC/AV WebEx Tech support. Ensures facilities are operated in compliance with pertinent guidelines and regulations. Oversees evaluation of quality of operations and recommends corrective actions.
• Reviews and evaluates requirements and recommends plans for VTC upgrades by determining appropriate television, production, audiovisual, presentation techniques, and operational requirements.Responsible for on - site technical support of assigned customer audio and video incidents and service requests.
• Provide support and testing of all video and audio systems to determine the system functionality issues within the customer environment and will complete all assigned incident tickets to resolution. Responsible for building the customer relationship and ensures customer satisfaction. Support WebEx troubleshooting and provide primary Video Teleconferencing (VTC) support. Provide users with a familiarization & refresher .
• Audio/Video installation and support along with knowledge of using the AMX, Crestron Control Panel, Conference Director, Cisco Telepresence Management Suite (TMS) VOIP Telephony . Highly skilled in applying my knowledge’s to the development of new methods, approaches, or procedures in troubleshooting solutions.
• Manage every aspect of FDA Multimedia Services element to include all Video-Tele-Conferencing (VTC) Operations and Audio-Video Information Support Activity (AVISA). Strategically plan FDA future operations; manage resources and pursue technical improvements to enable more efficient and effective methods of accomplishing the command mission. Apply by ability to develop technical solutions for system upgrading and survivability which also requires my working knowledge of the architecture of the system.
• Set up VTC rooms to accommodate special user needs. Coordinate with project officers in the planning process to determine dates, proposed agenda, and special requests/requirements. Routinely "Test and Monitor" equipment performance immediately reporting all equipment malfunctions or VTC disruptions to Management In the event of equipment malfunction initiate trouble call with designated maintenance vendor and provide conscientious follow through to problem resolution.

Confidential

AV/Video Teleconference Technician

Responsibilities:

• Responsible for Video Teleconference (VTC) support for the Scheduled and facilitated video conference all locations facilitators involved and oversees VTC equipment life cycle management program, to ensure collection, processing, storage, and support/troubleshooting of integrated video and audio conferencing equipment. Troubleshoot connectivity problems to minimize conference interruptions. Ensured required connections were established to coincide with scheduled meetings.
• Maintained inventory of all audio and video equipment and provided maintenance as needed. Set-up video conferences worked with requesters, participant sites and bridged services to get calls up to run at full band width. Provided technical assistance in switching graphic displays (PowerPoint) audio add-on and video tape recording network using the AMX and Creston Panel.
• Provided technical audiovisual support to conference rooms at multiple local locations including sound equipment, teleconferencing, video conferencing and other audio visual support as appropriate. Configured room set-ups for meetings of various sizes including set-up, breakdown, and rearranging of tables, chairs, etc.
• Responsible for Confidential Video Teleconference (VTC) scheduling, as well as first tier technical assistance. Maintains VTC schedules, including conference room reservations. Provides on the VTC equipment and first tier troubleshooting. Facilitator of test calls. Facilitators of second tier call-out, including trouble ticket input. Responsible for the installation and operation of VTC equipment using ISDN-based video equipment IP, DVSG, GVS. Provide customer on new installations. On-site technical support during VTC calls. Provide assistance to project management.
• Responsible for providing a wide range of IT VTC/Audio Visual Production Support to all assigned customer contact throughout the command. Provide technical guidance, assign tasks and establish workloads for the civilian and contractor workforce assigned to the Customer Support Help-desk.
• Leads a broad range of systems and application support activities for video teleconferencing (VTC) and site conference room projection systems. Develops and coordinates the final design requirements of audio-visual architecture for conference. Performs a broad range of systems, application and troubleshooting support activities for video teleconferencing (VTC) and site conference room projection (multimedia) systems.

Confidential, Key West, FL

Cisco Video VTC Tele-Presence Specialist /Audio Video Technician

Responsibilities:

• Responsible for Audio/Video Teleconference installation and support along with knowledge of using the AMX, Crestron Control Panel, Conference Director, Cisco Telepresence Management Suite (TMS) VOIP Telephony. Highly skilled in applying my knowledge’s to the development of new methods, approaches, or procedures in troubleshooting solutions. Manage every aspect of Confidential Multimedia Services element to include all Video-Tele-Conferencing (VTC) Operations and Audio-Video Information Support Activity (AVISA).Strategically plan Confidential future operations; manage resources and pursue technical improvements to enable more efficient and effective methods of accomplishing the command mission.
• Apply by ability to develop technical solutions for system upgrading and survivability which also requires my working knowledge of the architecture of the system.
• Utilize my expert knowledge of secure networks support SIPRNET, NIPRNET, and JWICS VTC. Provide my expert knowledge of networks/systems/equipment technical specifications, design, integration, software capabilities, documentation and maintenance of both new and existing networks/systems/equipment.
• Equipment expert with: Codec equipment system, Cisco Tandberg C40, C60 C90 and Polycom, Conference Director Codec, Cisco Telepresence Management Suite (TMS). AMX and CRESTRON Control Panel, line printers, laser printers, tape drive units, LAN data cables to ADP equipment and hubs, Network Equipment Routers, Bridges, and Cabling system. TV Monitors Network Interface Cards, Modems, and Multiplexers, local area Network LAN.
• Provide expert knowledge of Audio/Video installation and support along with knowledge of using the AMX, Crestron Control Panel, Conference Director, Cisco Telepresence Management Suite (TMS), VOIP Telephony System, Polycom. Highly skilled in applying my knowledge’s to the development of new methods, approaches, or procedures in troubleshooting solutions.
• My overall involvement with the counter narcotics mission at Confidential has led to the seizure of 329 metric tons of Cocaine and 16 metric tons of Marijuana, 80000 grams of Heroin, 849 Arrests, 207aircraft/vessel resulting in $66.2B in illicit drugs and contraband being taken off Americans streets.

Confidential, Belleville IL

Video Teleconference Spec/Audio Visual Technician

Responsibilities:

• Responsible for supporting Military Surface Deployment and Distribution Command ( Confidential ) Flag officer and customers by planning, promoting and scheduling and facilitating video teleconferences and Audio Visual support.Responsible for the scheduler point-to-point, Multi-point, secure, non-secure, and other Network video teleconference using automated DISN Video Services Scheduling System. Identified customer visual presentation requirements, assisted in formatting to capabilities of system, and instructed customer on proper usage of AV equipment for presentation.
• Performed operator level maintenance on equipment, report problems to contracted maintenance personnel, and assisted in troubleshooting and correcting problems using established policies and procedures for contracted maintenance support.
• Provide operational, technical, and systems security support for all VTC/AV and peripheral ADPE systems throughout the Command. Monitor the day-to-day activities and performance of various on-site and enterprise VTC systems and diagnose system failures to isolate the source of the problem. Modify, correct, resolve and/or report problems found with system software and network operating systems and associated hardware.
• Provided technical audiovisual support to conference rooms at multiple local locations including sound equipment, teleconferencing, video conferencing and other audio visual support as appropriate. Configured room set-ups for meetings of various sizes including set-up, breakdown, and rearranging of tables, chairs, etc.
• Assesses conference room and VTC requirements. Coordinates activities to design, install, configure and maintain conference room and VTC/ multimedia systems and components. Supports the restoration of audio and video operations. Ensures scheduling of video teleconferencing and security of information and systems.
• Set up or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for concerts, town hall, retirement, promotion, meetings and conventions events, presentations, and news conferences. May also set up and operate associated spotlights and other custom lighting systems.

Confidential, Alexandria Va

Audio Visual/Video Teleconference Spec

Responsibilities:

• Maintain expertise in the use of VTC equipment/procedures. Maintain the operation of point-to-point and multi-point video teleconferencing equipment. Maintain a working knowledge of wing's specific and industry standard conference guidelines and teleconferencing protocols
• Scheduled and facilitated videoconferencing notifying all locations facilitators involved and oversees VTC equipment life cycle management program, to ensure collection, processing, storage, and support/troubleshooting of integrated video and audio conferencing equipment. Troubleshoot connectivity problems to minimize conference interruptions. Ensured required connections were established to coincide with scheduled meetings.
• Maintained inventory of all audio and video conference equipment and provided maintenance as needed. Set-up videoconferencing worked with requester, participant sites and bridged services to get calls up to run at full band width. Provided technical assistance in switching graphic displays (PowerPoint) audio add-on and video tape recording network, which included receiving requests and ensured all information was recorded correctly.
• Manage every aspect of Multimedia Services element to include all Video-Tele-Conferencing (VTC) Operations and Audio-Video Information Support Activity (AVISA). Strategically plan JOC future operations; manage resources and pursue technical improvements to enable more efficient and effective methods of accomplishing the command mission.
• Supported/troubleshoot integrated video and audio conferencing equipment in conference rooms. Provided technical audiovisual support to conference rooms at multiple local locations including sound equipment, teleconferencing, and other audio visual support as appropriate. Maintained inventory of all audio and video equipment and provided maintenance as needed. Provided technical assistance in switching graphic displays; operated microphones, mixers and down-links broadcast video.
• Responsible for the scheduler point-to-point, Multi-point, secure, non-secure, and other Network video teleconference using automated DISN Video Services Scheduling System. Identified customer visual presentation requirements, assisted in formatting to capabilities of system, and instructed customer on