SUMMARY

• Driven professional with 10+ years of experience in business system and data analytics.
• Advanced familiarity in the health benefits and oil and gas industries.
• Recognized for possessing excellent interpersonal abilities and influencing decision making by utilizing data and system analysis skills.
• Committed to keeping up with current technical tools and applications utilized by different types of industries.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business System Manager

Responsibilities:

• Work with client and vendors to manage technical support and system updates.
• Gather and translate client and vendor system requirements
• Implement and maintain system solutions to reduce latency within current system processes needed to provide accurate deliverables for client and vendor needs.
• Communicate client concerns with other groups and provide feedback and suggestions on areas of need improvement.
• Work with development and delivery teams to ensure deliverables are met and accurately executed within an appropriate time frame.
• Configured and validated automated builds in an Agile environment to guarantee accurate information within the company’s cloud server - based reporting.
• Utilize analytical skills for system and business escalations to help provide reasonable and accurate resolutions that meets client expectations.
• Create and update documentation as appropriately needed for system and business requirements.
• Build strong relationships with both client and vendors to ensure a comfort level of business and technical needs for all parties involved.
• Develop automation processes within a system platform to allow client processes to be more efficiently executed and accurate

Confidential, The Woodlands, TX

Lead System Analyst

Responsibilities:

• Work on a client team to provide system updates and client support for technical escalated issues.
• Configure and manage client data applications with efficient understanding of .NET and various other coding platforms.
• Work with clients to discuss technical requirements, set expectations, and manage involvement in analysis activities.
• Coach and develop Systems Analysts both virtually and locally.
• Develop and execute integrated systems and testing strategy for aligned service.
• Review client requirements, perform gap and/or impact analysis, and delegate as appropriate.
• Review and approve analysis, test plans, and standard operating procedures.
• Provide service and systems expertise, build client-specific technical knowledge, perform impact and root cause analysis on defects, and identify high-level and complex system solutions.
• Manage the delivery of the client acceptance testing process and identify client acceptance test scenarios.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Work with client managers to specify system capabilities.

Confidential, Houston, TX

Reliability Data Analyst

Responsibilities:

• Oversee reliability data information management to help define the improvement strategies that help facilitate the attainment of goals that deliver financial benefits for multiple product lines.
• Analyzed incidental reports and interpret data to provide input to assist accurate root cause and corrective action analysis.
• Project managed and implemented a cost of quality dashboard across a company product lines.
• Administered for colleagues on how to utilize applications for specific product lines
• Design relational databases to execute data mining methods to provide reports of global production by utilizing multiple data sources including MS Access, MS SQL Server and Oracle SQL Developer.
• Leveraged big data analytics to research and identify tool failures in areas that lack efficient production.
• Developed pivot graphs and charts within Microsoft Excel Power Pivot to create dashboards that visually demonstrate trends and productivity for clients.
• System administration point of contact for product line reporting systems using SharePoint and InfoPath.
• Researched product integrity data running SAP transaction codes documenting deficiencies in data reported.

Confidential, The Woodlands, TX

Systems Analyst

Responsibilities:

• Created test plans and standard operating procedures that accurately reflect the technical capabilities of the client database system and deliver clear analysis to client groups.
• Execute system integration test plans containing multiple scenarios ensuring efficient transition to updated platforms.
• Translate client requirements to provide solutions on complex technical escalated issues, by providing systems analyst expertise on system data and specified system configuration setups.
• Coach team members on technical and proprietary tolls required to configure, test, debug, monitor, and report on system specifications.
• Provide quality assurance for unit, user acceptance and function testing of client database systems.

TECHNICAL SKILLS

• Expert with MS Office Excel, Word, PowerPoint, Access and Visio
• Strong understanding of cloud based platforms (AWS, AZURE and Confidential )
• Familiar with database structures, including DB2, MS Access and SQL Server
• Proficient in writing SQL queries and debugging Python code
• Strong understanding of the System Development Life Cycle (SDLC)
• Capable of utilizing project management platforms (JIRA, Maestro, Mantis)