SUMMARY

• Mr. Hill has over twenty - five (25) years diversified telecommunications experience as a Network Engineer, Global Consultant and Project Manager.
• He can understand and overcome complex technical problems, able to work well under pressure to meet deadlines and budgets while displaying a high level of critical, logical, and imaginative thinking.
• He is recognized as a hardworking, self-motivated, dedicated, organized and a loyal employee that’s a strong team player who interacts well with co-workers, management and clients.
• Overall, he has a passionate business acumen that understands the nature of a successful business model with excellent oral and written communication skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Managed multiple projects throughout the APAC region (Japan, Korea, Australia China.India, & Malaysia) & a handful of domestic projects that needed special attention.
• BA position required Intake, Requirements Gathering, Cost Estimation, Project Plan Development & Execution through Project Closure & Lessons Learned Archiving.
• Technical projects included Single Sign On (SSO), VPN establishment, Data Center Mirgration, Network Refresh, Cloud Server Migration, Storage & Back Up Server establishment were all projects I supported recently.

Project Manager

Responsibilities:

• Provide analysis and support for $8M+ Telecommunications Networking RFP for Global Conglomerate.
• Provide Telecom and Network consulting.
• Facilitate Global meetings with CIO & CTO teams.
• Provide Weekly reporting feedback to these teams on progress.
• Network RFP includes MPLS, VPLS, Telepresence, Conferencing, Managed WAN, Voice, SIP Trunking, IPT-Unify, GECO, Cloud, & NMS. Heavy MS Excel based analysis and Vendor contract review. Organized Vendor meetings to provide CRM
• Mobility over Wi-Fi project requires in corporation of corporate global mobility network allowing corporate Cell phones to connect to Wi-Fi network for voice, data & SMS. Reduction of roaming costs by 60%. Engaged Wireless, Security, Proxy, Network Architecture, Cloud, Application Teams to create new SSID.
• Network Access Control (NAC) Project. Worked with architects to evaluate, price, design, implement, the use of NAC devices to improve network security via the use of Avaya IDE & Confidential ISE devices. NAC devices used to authenticate user security levels.
• NAFTA Transition Manager - Acted as FCA project manager for MPLS WAN migration. Coordinated efforts with Verizon & Global counterparts to facilitate successful installation of 100+ sites to new carrier.
• ADAS Project - coordinated Multi-Million dollar, Multi-Region RFQ to establish managed service for Autonomous Driver development Project. Assisted work streams in Software Development, Network, Security, Processing, Delivery, Legal, Commercial, Data Center, and Transition & Transformation. Served on Transition & Transformation Leadership team during Vendor Negotiations. Established Logistics. Managed Troubleshooting. Organized Documentation. Maintained Staff. Coordinated Vendor Relationship Management.

Confidential

Financial Project Manager

Responsibilities:

• Facilitated the $150M Confidential & Confidential Integrated Cloud (AIC) domain 2.0 budget.
• Lead teams to develop Estimations for AIC Programs.
• Worked with team members to size projects appropriately.
• Represented AIC Technology Development to Confidential & Confidential Finance, negotiated an achievable yearly budget with Finance, PMO and Confidential & Confidential Leadership.
• Consulted on Vendor contract negotiations, and their impacts to the budget.
• Provided record keeping of financial forecast.
• Regularly, represent review and update this budget to all AIC teams.
• Shepard all new Projects through the Confidential & Confidential funding Process, from Estimation to Project Manager Confidential project kick-off. Monitor Funding bundle progress, assist as necessary and report progress to management.
• Documented the Process for funding approval, developed innovations to save Confidential & Confidential time and money.
• Trained Teams to use the process. Advised on Change Management Board to let team know of availability of funding for Cost overruns or New Business.

Network Program Manager

Responsibilities:

• Infrastructure Project Management working with systems administrators and collaborating with business customers to design and implement the infrastructure required to support their vision and strategy.
• Coordinated large projects across multiple areas of IT and drive them to completion.
• Centered on Routing, Switching, Data Center Consolidation, IP Management, Firewall, Disaster Recovery and Storage networking; managing health, reliability, reporting, & expansion as well as managing and reporting on infrastructure engineering projects.
• Projects undertaken were an SLA agreement to business partners to have the companies divisions understand the costs of Disaster recovery options.
• Data center consolidation efforts to reduce hardware and software costs.
• JIRA Utilized for Change Management process.
• A Cellular reduction plan that migrated teams off company owned phones and on to an expense based system.

Infrastructure Project Manager

Responsibilities:

• Genesis10 is a Project Management consultant firm that works with Confidential . Confidential outsources all of its IT PM work through Genesis10. I am Project Manager for hardware related installations. We work on a variety of Infrastructure related tasks, including WAN, LAN, VOIP, Security, Server and other like related projects. Confidential uses the ITIL & Agile methodologies to implement its projects. Confidential also uses Nexus, Tivoli Maximo, Clarity, MS Project and Excel tools to track the progress of projects. Installation Projects required Change Management processing for approvals. Genesis10 is has a satellite office in Troy, MI but serves Confidential Globally.

Confidential

IT Project Manager

Responsibilities:

• PMI PMBOK-based Project management methodology to direct various Information Technology projects and work streams.
• Successfully completed a WAN upgrade project to 19 Ford Facilities.
• Facilitated an ongoing Server Infrastructure Growth Team based in related work streams; e.g. Storage upgrades, OS changes, upgraded existing Servers, creation of new VMware, Decommissions, etc.
• Lead a team that opened a green field parts warehouse on time and under budget, leading the entire IT banner (WAN, LAN, VOIP, & Security Systems).
• Lead a Project team to organize a staffing reorganization, which successfully negotiated the migration of resources between IT teams; interfacing with a variety of SME, managers, & Director level officers to smoothly transition staff into new roles.
• Lead several technology vulnerability projects focusing on improving the network security to parts warehouses throughout the globe.
• Utilized MS Project & Clarity to monitor and track progress of projects.
• Utilized Change Management approval process for negotiating authorization of any MACD (Move, add, change, delete) to active Project.
• Conducted daily meetings with above mentioned teams via WebEx.
• Employed strong management skills to focus diverse teams to meet common goals on time and under budget.

Confidential

Voice Engineer

• Confidential VOIP Call Center conversion project. Established client requirements gathering. Responsible for Design, Discover and Validation. Equipment procurement/implementation coordination. Experience in voice applications for Call Center & Voice Recording. Performed Application demos for the clients, including setup and coordination. UAT testing and validation. Knowledge and experience with ordering, provisioning and installation of circuits ( Confidential -1, ISDN). Utilized Confidential Call Manager (CUCM) in position. Demonstrated skills with call routing, system design, trunking and station requirements, traffic study analysis, Confidential IP Telephony. Employed strong time management skills necessary to manage multiple concurrent priorities.

Confidential

Network Engineer

Responsibilities:

• Deployed VOIP to satellite offices globally.
• Project Managed teams with the end goal for IPTEL upgrades to increase site technology, and reduce cost. Worked with site management, contracting vendors, telecommunications providers, and internal Ford staff to execute deployments in a timely and cost effective manner.
• Headed the effort to produce RFI/RFQ documents for Telecom Vendor decision and purchasing process.
• Worked with Finance, Purchasing Departments as well as upper management to secure funds for the Purchase Orders needed on the projects. Duties included configuring, troubleshooting and installation of Confidential Routers, Switches, and Voice Gateways.
• Traveled to sites to provide site survey analysis and optimization solutions. Worked with Confidential Call Manager deployment to implement VOIP solutions Confidential sites via Installation, programming, editing and updating files. Provided after care support for recently transitioned sites
• Developed, deployed, project managed VOIP/IPTEL deployment to satellite offices globally
• Recently, worked on installing VOIP to Ford Detroit, Fort Worth, Twin Cities Warehouse facilities, among others
• Experience with negotiating Change Management Approval review board to Authorize any VOIP site Installation packages
• Experience with installation, configuration, and troubleshooting on Confidential Routers, Switches, (6500, 3945, 2811 series mainly), Voice Gateways, Confidential Call Manager, Confidential IP Phones (7962 & 7942), Cards and other Confidential equipment
• Experience working with Large Complex Data Centers, and LAN/WAN Networks for Enterprise Level Corporations.

Confidential

Network Engineer

Responsibilities:

• Developed solution sets to provide data network services for Ford entities. Performed as the project interface or lead for all domestic and international data transport services
• Developed data network architectures and strategies giving consideration to existing network infrastructure, while being mindful of Network Redundancy to facilitate Disaster Recovery
• Performed level 3 technical support for telecommunications transport issues
• Developed standards for implementing new technology solutions into the network. Performed consulting services for new or unique data communications requirements
• Implemented services to ensure successful launches of network solutions
• Experience with negotiating Change Management Approval review board to Authorize any WAN site Installation Upgrades
• Evaluated and selected transport technology. Headed the effort to produce RFI/RFQ documents for Telecom Vendor decision and purchasing process. Worked with Finance, Purchasing Departments as well as upper management to secure funds for the Purchase Orders needed on the projects.
• Maintained contact with suppliers to gain knowledge about new network services and equipment. Monitor and specify requirements to ensure compliance of international regulatory network guidelines.
• Developed solutions to share communication facilities among different Ford entities.
• Provided a technical interface for business application groups that require the use of transport services.
• Performed budgetary tracking of transport services expenses to ensure compliance to section budget.
• Interfaced on a regular basis with Ford’s internal as well as external telecommunications partners for domestic and international services.
• Performed consulting services for new or unique data communications requirements.
• Developed network upgrade, implementation, test and optimization plans
• Project managed a variety of teams making upgrades to WAN in multi-vendor networks.
• Utilizing variety of WAN connectivity OC3, DS3, T1, Ethernet and ISDN
• Completed projects for SONET Ring in SE MI, 100MB Ethernet to Australia, 10 MB to New Zealand, MLPPP bonded T1 pair to Puerto Rico and DS3 to Canada in 2010
• Negotiated savings efficiencies in Telecommunications contracts in excess of $250,000 annually in 2010 working with purchasing
• Familiar with the OSI Model, IP Models and relevant Network Administrative terminology and practices
• Organized the WAN Planning formal quarterly RFI Process for Large Automotive Company for the last three years.

Confidential

Global Account Consultant

Responsibilities:

• Managed Global base of Customer clientele (with more than $100,000+ in services) as aftersales support which included project management of new installations of voice, data, IP, hosting and other offerings for both local and long distance services. Managed bill accuracy and accounts receivable processes. Lead customer contact for all aftersales support.
• Implemented quarterly service reviews including comprehensive contract review, and billing review to ensure efficiencies and customer satisfaction, and discuss future projects to enhance services and support. Responsible for troubleshooting customer issues and providing a high level of customer interface in order to deliver top customer service while promoting enhanced products and service
• Extensive account management experience providing telecommunications services for commercial clients involving $600,000+ annual services
• Strong sales experience able to generate sales leads, establish contact with decision makers, meet quotas, grow market base and develop market potential
• Proficient in relationship marketing, hands-on customer service and support, development of sales presentations, proposals, RFP’s, contract development & implementation, and extensive customer follow-up initiatives

Confidential

Project Manager

Responsibilities:

• Responsible for customer care for a variety of clients in the Global Markets Division ($50,000+ sales level) including, but not limited to, project management of large technical conversions, prepare, present, negotiate, and install contract packages and new products for existing customer base; evaluate and resolve client needs, issues, and gaps while marketing the Confidential & Confidential brand, Accepted auxiliary responsibility as Local Services Technical Specialist on Confidential & Confidential local services which included providing customer facing resource to the sales force and acting as subject matter expert for contracts, pricing, installation, and after sales support issues & challenges.
• Served as Branch Revenue Assurance Champion, a position created to alleviate obstacles barring timely accounts receivable and fluid payments
• Established product- seminars for customers. Acted as facilitator, trainer, and organizer for these sessions
• Experienced project manager from initial development to customer follow-up for a variety of telecommunication products and services including toll-free and long distance lines, legacy PBX Technology, data services/frame relay, private line, ATM, VOIP, Confidential Routers, Confidential Configuration Coding, Ethernet Private Line, major telephone system switch-overs involving complicated line moves
• Created, established and implemented comprehensive accounts receivable process that assisted clients raise their past-due status, utilizing the efforts of a coordination of multiple internal sources (Customer Relations, Sales, and Data Resources) to expedite the payment process. Past due accounts paid prior to 90 days realized a 10% increase (from 86% to 96%) because of this program
• Served as SME for Confidential & Confidential Local voice suite of services. Acted as a sales resource to generate more business.
• Interim manager and supervisory of multiple account executive teams which included hands-on sales and customer service
• Comprehensive computer experience including Windows, Microsoft Office, MS Visio, Project, Access, Excel and a variety of telecommunications specific hardware and software. Built own PC's
• Experienced in all aspects of telecommunications quality assurance programs and practices

Confidential

Account Manager

Responsibilities:

• Responsible for serving and their existing Confidential & Confidential services while simultaneously finding new business in the Augusta & Savannah, GA markets.
• Position included extensive travel, meeting sales quotas, interpreting client needs and translating them into solutions, negotiating price, detailed product and territory knowledge, ability to generate leads, facilitate product based seminars, and day-to-day care of existing customers were essential skills in this role.

Confidential

Account Executive

Responsibilities:

• Responsible for direct “cold call” selling and generating sales leads in the Georgia business market.

Confidential

Quality Assurance Manager

Responsibilities:

• Responsible for monitoring and evaluating on-line call center reps for accuracy, quality and coaching opportunities against a quality level matrix.
• Position required shorthand and statistical analysis skills.
• Implemented regular presentations and seminars to call center employees on key areas of improvement and to relay new information from Confidential to sales force on any changes to business plan

Confidential

Account Representative

Responsibilities:

• Obtained outbound and inbound telemarketing experience selling a variety of residential products and services in a 24-hour call center. Achieved top 4 percentile in my office in sales, customer satisfaction and call quality, enrollment in the Leadership Development Program, which facilitated growth into management level positions