SUMMARY

• Technologist committed to building motivated and self - learning organizations dedicated to meeting customer needs.
• Expert in agile and waterfall. Strong interest in Cloud Native Infrastructure, SaaS, Data Integration, Digital Products, DevSecOps.
• Passionate Servant Leader and Agile Coach. +12 years as Program Manager and ScrumMaster.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

• Launched multiple Agile Release Trains as Technical Program Manager (TPM) / Release Train Engineer in Digital Ops RPA, Data Integration, Monitoring and Alerting, and Access Control. Each Program comprised 10-20 resources from platform and systems engineering, infrastructure, and devops, along with cross-divisional business partnerships and a collective annual budget of ~$30 million. Proven track record of coaching various geographically dispersed cross-functional team into mature mission-driven and motivated agile practitioners.
• Responsible for release planning, release management, budgeting, enabling product management, and building an effective agile operations.
• Managed all aspects of program management practice: Scrum of Scrums, staffing and resource management, cross-program collaboration, and vendor management.
• Leveraged data and feedback to drive process improvement via system-wide tool optimization and LEAN practices
• Cost of Delay (CD3) Introduced CD3 (method for assessing impact of queues on outcomes) to drive informed & analytical scheduling decision making. Led to improved forecasting resulting in 30% faster end-to-end delivery
• Intake Valuation Model Established ROI driven intake valuation to encourage teams to take on a strategic problem solving stance towards demand and so ensure we are delivering the right features are given focus. Implemented in MS Power Platform as Citizen Developer. Resulted in stakeholder alignment, and lower rates of abandonment and rework
• Agile Maturity Model Stabilized quarterly release volume, sprints per release, and agile teams’ velocity at the Program level. Helped establish consistent repeatable, reliable and predictability measures for Program Management Office
• Automated Jira Workflow Rolled out end-to-end Jira flow as citizen developer to enhance cross-program and cross-team collaboration, and improve operational efficiencies and data integrity. Standardization led to more accurate portfolio planning and data driven Scrums. Later adopted as standard workflow across PPMO
• Remote Tooling Environment Configured and deployed environment comprised of Stand-up bot, Jira integration, web-hooks and cross-channel posting to support reporting flow in MS Teams. Led to adoption of asynchronous Scrum by geographically dispersed teams, digitization of operational workflow, analytics, and mitigation of coordination challenges
• Services & Alerting Re-Org Led re-org of Program into separate Release Trains better aligned with their respective system structures and value streams (Service Mgmt vs Alerting) in accordance with Conway's Law. Leveraged experience of Business Leaders to rapidly build Product Teams and align ARTs with new business models

Confidential

Senior IT Project Manager

Responsibilities:

• Brought in to lead Large-Scale Scrum as Chief ScrumMaster for several newly formed agile teams in the area of data integration and analytics insight tools deployment in compliance with a GRC driven regulatory practice.
• Charged with incorporating Compliance / Quality Control into Large Scale Scrum framework.
• Also led program management to migrate SAS 9.3 to validated SAS 9.4 BI and Foundation grid architecture.
• Proactively helped coach associates and engineering teams into mature, self-motivated, adaptive, and mission-centric organizations with ability to see big picture.
• Responsible for governance, tool adoption project accounting and evangelizing best practices for entire software development lifecycles.
• Took LEAN approach and conducted value stream mapping across entire Software Development Life Cycle in order to drive optimization as part of CI approach
• Escaped Defects Transitioned from traditional defect detection to prevention model.
• This involved adopting Test Driven Development and reworking our DoD to emphasize development of technical skills to drive quality.
• Adoption resulted in higher quality outputs—with % of Escaped Defects found in pre-production increasing from 30% to 70%
• Actionable Daily Retros Incorporated retrospectives into daily standups in order to accelerate continuous learning cycle. Feedback acquired led to immediate improvement in Product Owner interaction and adjusted WIP limits resulting in faster lead times, higher story approval rates and overall high-quality deliverables

Confidential

Technical Project Manager

Responsibilities:

• Started as a Technical Project Manager before transitioning into ScrumMaster role after SAFe adoption. multiple concurrent large-scale complex projects in the area of ERP (SAP), Content Operations, Salesforce in line with Service-Oriented Architecture (SOA) and organizational vision of Strategy and Planning. Program Management lead for Title by Title.
• Led adoption of SAFe by software development, Editorial Research and Operations.
• Helped establish a metrics driven CI approach as a mechanism for maturing Engineers into accountable and collaborative self-organizing Agile Development teams.
• Responsible for Sprint Planning, Scrums and vendors onboarding.
• Setup Lean Coffee office hours in tandem with Product Owner to drive cross-functional interactions and mediate between Agile Software Development teams and Product Management.
• Leveraged internal documentation to build Confluence Agile Knowledge repository
• Test Driven Development Incorporated TDD into our Agile Teams’ Design and Testing practices.
• This involved updating our Maturity Model, defining code coverage targets, and rolling out new ceremonies to intensify team interactions with the Product Owner.
• TDD was established and resulted in releases with higher quality code
• Kanban Adoption Transitioned Content Ops from Scrum to Kanban in order to respond to higher task volume in varying priority and size.
• This involved decomposing stories into smaller batches, limiting WIP, and adopting a cumulative diagram.
• Resulted in productivity gains of 4.26 stories per staff per week vs 1.26

Confidential

IT Project Manager Consultant

Responsibilities:

• Led implementation of Customer Support Operating Model and Contact Center Solution for Financial Services Firm's IT Project Management Office.
• Engaged Subject Matter Expert and Sponsor to develop business case and budget.
• Worked with stakeholders to define scope, capture technical documentation and with assigned resources to unpack work breakdown structures, activity estimating, and baselining. Monitored risks, actions, issues, dependencies and decisions in RAAIDD log.

Confidential

Cards Product Marketing Manager

Responsibilities:

• Recruited in leadership role as Product Manager for the Cards Marketing responsible for driving acquisition, activation, usage, retention and upsell opportunities in key debit card products for Confidential .
• Worked to influence peers, internal stakeholders to build consensus around innovative products designed to drive customer experience and in turn, improved customer share of wallet and interchange transactions in competitive young adult segment.
• Pro-actively designed surveys and focus groups to solicit targeted customer data.
• Led innovation of Shop&Talk Debit Finance Visa Card product development & customer-facing site from ideation, customer profiling, UX, rewards structure and business case.
• Managed delivery workstreams including marketing collaterals, web design, system setup and branch roll-out.

Confidential

Business Development Manager

Responsibilities:

• Managed partnership with clients in Financial Services Industry to identify pain, opportunities for business value, ROI and potential solutions in IT consulting startup.
• Collaborate with systems engineering to come up with application design to support client business cases.
• Led client presentation, change management, technical delivery, and business analysis.
• Elicited, captured and transformed business requirements into technical design documents.
• Project managed engineering teams across entire SDLC and collaborated with Users, stakeholders and developers in writing user stories, technical requirements, and facilitating UAT (User Acceptance Testing)