SUMMARY

• 7+ years of experience in the IT industry and around 6 years of experience as a Confidential developer, administrator, Configuration and force.com platform. Having extensive knowledge in implementing, customizing and maintaining Confidential solutions.
• Experience in gathering, and analyzing user requirements and documenting user stories and creating to - be process flow diagrams.
• Experienced in all phases of Confidential Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance of standalone object-oriented enterprise applications.
• Hands on experience in Confidential .com CRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Developed interest plan template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Experienced in use of Standard and Custom controllers of Visualforce in development of custom Confidential pages as required by business requirements.
• Developed and deployed workflows and approval processes for opportunities and products.
• Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser. development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience working with Confidential .com sandbox and production environments.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development using JIRA with focus in Object Oriented Programming.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
• Hands on experience in implementing security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization.
• Also created various profiles and configured the permission based on the organizational hierarchy.
• Created many Email Templates and mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Strong Database ( RDBMS ) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access .
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Worked on Lightning components in UI framework in web apps for mobile and desktop devices.
• Experience in data migration from Legacy Systems using Data Loader, Import Wizard, and Demand Tool.
• Hands on working experience in agile working environment.
• Management of their database on the Confidential platform for all organization users, and update data and contacts
• Strong Confidential Knowledge/Hands on Confidential Admin Functionality and Knowledge of Visualforce and Apex coding.
• Knowledge of Confidential classic, lightning UI User Interface Customization, Data Management, Reports & Dashboards, Data Security, Data Modeling, Community Rollout Strategy, Lightning Experience, Confidential Financials, and Confidential license negotiation

PROFESSIONAL EXPERIENCE

Developer

Confidential, San Jose, CA

Responsibilities:

• Performed the role of Confidential Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Confidential latest product launches including Wave Analytic.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Developed wave dashboards using Confidential platform as the backend.
• Created Workflows for automated lead routing and lead escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Designed Apex classes, Controller Classes, Extensions, Components, Batch Apex classes, Test classes and Apex
• Implemented the Standard Set Controller and its attributes to paginate the records in Visualforce Pages.
• Developed interest plan template and automated outbound events using Apex Classes, Controller Classes and Apex Triggers in accordance with the Governor limits for various functional needs in the application.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in configuring price quote (CPQ) with Apptus.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Responsible for Confidential .com Application Setup activities and customizing the apps to match the functional needs of the business.
• Involved in Customizing Page Layouts, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder, Custom Tabs and Email Generation as per application requirements.
• Developed Workflow rules, Validation rules, Approval process, Customization and implemented Apex classes and Triggers associated with them to manage the workflow in the application.
• Implemented enhancements on objects like Accounts, Leads, Contacts, Opportunities, Quotes, Activities, Tasks, Reports and Dashboards.
• Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.
• Data migration across sandbox using Data Loader.
• Work closely with Service cloud and sales cloud to adopt lightning and work with internal teams to translate the business needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Deployed and debugged Force.com application in Eclipse development environment using Force.com Eclipse IDE plug-in.
• Used more than 55% of Apex for development.
• Designed and developed SFA based Application on Froce.com Platform in Confidential .com environment with Apex programming language Confidential backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Performed fields mapping of Confidential and Legacy CRM systems.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Interacted with Various business user groups for gathering the requirements for Confidential implementation and documented the Business and Software Requirements.
• Developed and deployed workflows and approval processes for opportunities and products.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter& App-exchange applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Developed and configured Reports, Dashboards and Report Folders for profiles based on requirement of organization.
• Worked on integration web services features like REST and SOAP APIs.
• Track and communicate team Vlocity and sprint progress to all affected teams and management.

Developer

Confidential Dallas, TX

Responsibilities: -

• Interacted and communicated with sales operation team, product management team and other stakeholders to gather the requirements.
• Design Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Designed and developed SFA based Application on Force.com Platform in Confidential .com environment with Apex programming language Confidential backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated Confidential .com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with Confidential .com using SOAP web services API.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Implemented communities and built external pages.
• Involved in migrating data into Confidential application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on Confidential standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed Confidential service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created test classes for code average.
• Created email templates using VF to support customer cases for different handsets.
• Involved in onsite offshore cycle for business requirements, documenting changes and creating and supporting all the admin related changes.
• Used ANT tool to migrate from Dev to QA
• Deployed Change Sets from Sandbox to production.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Designed Data flow diagram, and web page mock ups based on objects and its relationships.
• Implemented Field Level Security for sensitive data holder fields.
• Implemented Web2Lead and web2case for few websites using Confidential .
• Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.

Confidential

Admin

Responsibilities: -

• Responsible for requirement gathering and understanding with the internal teams to translate the needs in to requirements.
• Responsible for customizing and implementing profiles, roles, applications, custom objects, custom fields, page layouts, workflow, validation rules, dashboards, reports.
• Data migration across sandbox using Data Loader.
• Work closely with Service cloud and sales cloud to adopt lightning and work with internal teams to translate the business needs.
• Participated on translating and documentation of business requirements into functional requirements.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts
• Design, build, test and deploy of new fields, page layouts, and automated email responses etc.
• Develop SFDC customized reports and dashboards based on business requirements.
• Developed and Customizing Confidential .com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Imported accounts and contacts data through Import Wizard.
• Using data loader from SFDC objects for insert, update and bulk import/export of data.
• Implemented lookup, master detail relationships, formula fields, pick lists, dependent pick lists and validation to the custom objects.
• For data migration with in governor limits used SOQL and SOSL using Force.com explorer.
• Worked on Apex Data Loader tool and Data Management.
• Collaborated in requirement gathering, business analysis, for Confidential implementation.
• Created Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on Role hierarchy.
• Experienced in the designing UI using Visual force Pages.
• Handled testing and maintained accuracy in the calculations and formulas used
• Supervised all the deliverables, held meetings with stakeholders
• Reportedly appropriately to project manager
• Knowledge of Splunk to verify all issues with the server.
• Collaboration with Delphi for all the production issues.
• Created app using lightning app builder and worked on VF pages to support tabs and style changes.
• Involved in browser and mobile specific changes.
• Involved in verifying hybrid, mobile business applications on iOS and Android.
• Strong interest in and demonstrated knowledge of various mobile devices and operating systems.
• Experience testing applications as users configured with different profile permissions.
• Experience with tools like XCode, Charles, Android Studio, HockeyApp for mobile testing.
• Understanding of concepts and methods in client / server interactions.

Admin

Confidential, Dallas, TX

Responsibilities:

• Worked with business analyst to analyze the business and technical requirements and by customizing standard objects of SFDC derived the solution.
• Achieved user design functionality using Apex triggers and write the dependent test classes.
• Worked on data migration from databases to SFDC using Data Loader.
• Setup and maintain of SFDC new users, roles, profiles, queues.
• Execute SFDC configuration changes and ability to maintain and update data integrity (Data.com).
• Manage all efforts related to SF enhancements, development by being the liaison between the Sales
• Batch manipulating large amounts of data while understanding related object/field functions
• Created Reports and Dashboards as per the customer requirements.
• Building the security model for the organization using Security, Roles, Field Accessibility, Organization Wide Default Settings, Profiles, Field Level Security, Permission Sets, and Sharing Settings.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users.
• Implement picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Develop several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Generate several Reports and Report folders to support managers to better utilize Confidential as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Data migration using Data Loader.
• Employed Data Loader to read, extract, and load data from CSV file.
• Achieve import and export operations to load customer data and other master data adopting data loader.
• Implicate in mapping the fields among the current reporting system and Confidential using data loader.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Manage Auto response rules if customers approached Confidential the business hours
• Worked on Confidential implementations from inception to delivery.
• Created SFDC Approval Processes, Queues, Public groups and Email Templates.
• Created profiles and implemented Object level, field-level and record-level security and Created email templates and inbound emails for the clients and customers.
• Customizing standard objects Leads, Accounts, Contacts and Opportunities.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Collected requirements, design work flows and to implement the work flow from different business groups within the organization.