Communications Specialist Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Communications Specialist

Responsibilities:

Provided program management support to include: Conducting research, document processing and data evaluation.
Lead and supported Covid - 19 case reporting and deliverables to help Deputy assistant secretary team determine the next safety phase for the department.
Managed audit report for the office of facilities and asset management.
Designed promotional/marketing materials that were used to educate(audiences/constituencies) on upcoming facilities management related policies
Optimized clerical processes for leadership and management using excel to maximize productivity.
Prepared presentations, planned and executed marketing initiatives for Department events.

Confidential

Digital Marketing Sales Associate

Responsibilities:

Consult the sales team on new areas of growth and generate reports on missed business opportunities.
Monitored benchmark analytics
Developed and executed email marketing campaigns strategy for outreach to prospective clients.
Grew and maintained a customer database through tailored outreach for tradeshow events.
Managed inbound marketing opportunities and distributing relevant marketing collateral.
Wrote compelling copy for sales outreach.
Prepared competitive analyses for potential clients including financial models and reporting utilizing Salesforce.
Responded to advertiser RFPs and building sales report.
Conducted market research and analyzed industry specific tradeshow events such as FMI, GMA and Restaurant Show.
Built campaigns in salesforce to track financial prospecting stage.
Reviewed brief KPI, advertising metrics and report performance for data analysis.

Confidential

Guest Service Ambassador

Responsibilities:

Evaluated bills generated and ensured they were posted to appropriate accounts by coordinating with the accounts department.
Updated latest developments in the hotel, responded to reviews. Greeted and welcomed the guests who were checking in, arrange for the collection and storage of their luggage.
Promoted the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth.
Managed the needs of the guests and attended to their special needs.
Kept track of the current hotel accommodations and ensured that the hotel registration procedures were carried out appropriately
Coordinated responses to customer's inquiries and demands and planned for the subsequent services by coordinating with the other department.

Confidential

Resident Assistant

Responsibilities:

Enforced the rules and policies of Residence Life, Housing and Dining Services and the University.
Served as a liaison between residents and the University administration.
Served as a positive role model to residents and peer staff members
Facilitated the social, academic, and personal adjustment of students to the residence hall and University.
Developed a sense of community among residents as members of a floor, residents of a hall, and active participants in the residence life system.