SUMMARY

• 9 years extensive experience in QA Test Analyst and System Testing Specialist role on large development projects involving both Web Application, Mobile/Tablet, Client/Server, SAP, multi - platform, and multiple technology-based environments
• Solid and broad working experience in Financial and Customer Service industry
• Bachelor’s Degree in Information and Electronics
• Professional in providing best practices and improvements for business process, standards and policies; execute manual\automated test procedures in Agile environment
• Expertise in CRM, ERP Service, Sales, Marketing modules, Business Partners and Products; Strong customer service focus, with demonstrable experience in building trusted relationships with PM, Dev team and stakeholders
• Strong ability to handle multi-task in all phases of the software development lifecycle and works well in both team environments and individual assignments
• Detail oriented with good oral and written communication and organization skills

TECHNICAL SKILLS

Database: MS SQL Server2005, IBM DB2, Oracle10G, Sybase, Access

OS: WIN 7/10, HP Unix, Linux, MS-D os, MacOS, iOS and Android

Test Tools: HP ALM, Quality Centre, Worksoft Certify, Selenium WebDriver, Eclipse, Maven, Jira , LoadRunner, J Unit, N Unit, Zephyr, Oracle e-Test suite

Languages: C, C#, Java, XML, HTML, PL/SQL, Visual Basic

Network: TCP\IP, 3COM switch, LAN\WAN

Software: Active Directory, Dynamics CRM, SAP (CRM, ERP), PowerShell, EMC Remedy, MS Office, MS Project, RC, SharePoint, Team Foundation Server, SQL Navigator

PROFESSIONAL EXPERIENCE

QA Environmental\Test Analyst

Confidential

Responsibilities:

• Analyse user stories, use case and requirement documentation including service level agreements, business standards and deliverables; Define appropriate testing scopes, strategy, schedule, manual or automated plan
• Estimate, prioritize, plan and coordinate quality testing activities in agile/scrum environment
• Create detailed SIT and UAT scenarios and cases for CRM and ERP portal and mobile device
• Install \configure the test environment, including create account\groups, manage users, roles, service, security in Active Director\test domain, configure CRM and ERP transitions, status\action profile, number ranges, position mapping; Generate testing data by Worksoft Certify, Loadrunner using VB and SQL language to ensure comprehensive test coverage
• Perform end to end testing of the CRM and ERP system including infrastructure, functional, system integration, user acceptance, security and performance at both the service and UI levels
• Design\maintain automated testing frameworks, scripts for multiple projects; Implement an automated test suit for the central functionality of CRM and ERP system by CE simulator, Selenium Webdriver with Java; Troubleshoot automation scripts and automation tool’s issues
• Report issues encountered and summary test results; Establish and ensuring the problem resolution process is followed in identifying, tracking, reporting and resolving defects/issues

Software Testing Specialist

Confidential

Responsibilities:

• Involved in all phases of test lifecycle: planning, implementation, execution, and reporting with various QA methodologies such as Agile, Waterfall, and Hybrids
• Develop verification and validation test strategy, plan/metrics, cases, scripts based on voice-of-customer, use case and software specifications in accordance with Standard Operation Procedure; Create boundary, negative and edge case test scenarios as part of the coverage test suite regarding Hazard analysis and Risk management documentation
• Performed data generation, application configuration, and test environment set up and tear down
• Executed unit, smoke, system, integration, performance and user acceptance, regression testing on both windows server, Linux, iOS, Android and multi-platform environments
• Implemented and maintained automation testing including GUI interaction, API verification, Data-driven methodology, and performance analysis
• Analysed testing results, report/track defects; Liaised with multiple teams to resolve the issues, verified bug fixes and documented using Jira, using Team Foundation Server and HP QC, assure that appropriate tests are performed and maximum cover the products and processes to achieve Six Sigma level expectations for quality, safety, efficiency and reliability

SQA Analyst

Confidential

Responsibilities:

• Created and maintained system and application test plan, strategy, case, matrix for a full range of the development life-cycle within an agile/ scrum environments
• Worked closely with Developers, PM, and BA in during each development iteration; Developed long-running test scenarios, complex business scenarios, and performance test scenarios
• Evaluated automated testing tools by using Demo of VSTS, IBM Rational Quality Manager and Oracle e-Test suite; Selected tools and executed testing to meet AADAC’s quality standards
• Documented defects following the VSTS Process; Collaborated and prepared meeting with the project team to prioritize bug fixes and recommended a go/no-go action based on test results

SQA Analyst

Confidential

Responsibilities:

• Estimated tasks and timelines for testing, identified potential schedule or project problems and provide suggestions based on the product release cycle management
• Developed and executed GUI and API level test scripts using automation framework developed in C# and NUnit; Performed regression, performance testing within Agile/DevOps environment
• Created defects report and verified defects fixes; Ensured that all system and applicable test cases are well-tracked using Hp Quality Centre, LoadRunner