SUMMARY:

• 14+ years experience involving QA team management and advanced “hands on” software development for manual / automation testing including high - volume, mission-critical data environments; experienced with testing involving interface with Oracle and Siebel applications.
• Quality Assurance and Systems team management from an engineering and consulting background involving BearingPoint (formerly KPMG), PricewaterhouseCoopers (PW/PwC), and Accenture (ACN).
• Well rounded test automation experience with exposure to “best practice” and process improvement initiatives in multiple industries - “hands-on” test case & script development experience.
• Experienced working with solution delivery and affiliate business teams to ensure contract performance, development of requirements, test plans, execution of tests, QA checkpoints, resolution of defects, and reporting of test results.
• Skilled in defect resolution involving automation / software product testing involving on-site and remote locations.
• Strong QTP and LoadRunner experience along with project lead experience involving up to 22 test automation engineers involving subcontractors and remote QA Engineers.
• Extensive expertise architecting frameworks for automation testing with expertise in integrating manual and automated testing - well versed in SDLC and SCRUM methodologies.
• Experienced in all SDLC testing phases (functional, code, unit, integration, load, performance, regression).
• Well versed in developing policies / procedures to enhance productivity and ensure applications integrity.
• Strong coding skills involving API and GUI testing.
• Programming experience using C / C++, Visual Basic, and Java (object oriented) languages along with strong scripting language skills.
• Knowledgeable of Web and client/server Architectures.
• Skilled in automated workflow design and implementation.
• Experienced with performance, stress, volume, load and functional testing.

PROFESSIONAL EXPERIENCE:

Independent Consulting

Confidential

Responsibilities:

• Electronic Federal Tax Payment System (EFTPS). Rational Performance Tester (v8.5). This was a three month contract to performance test this system for the IRS. This included scripting, test execution, and metrics reporting.
• Load & Performance internal consulting. LoadRunner v11.4. HP Performance Center. Borland Silk Performer. Lead multiple projects (10-15) at once in a very dynamic environment. Training and mentoring of team resources. Managed off-shore contingent and facilitated off hours testing. Flexible with changing priorities and workload. Excellent communication skills in presenting to team and customer.
• Load & Performance testing. LoadRunner v11.0, Quality Center/ALM v11.5. Scrum/Agile environment. Three direct report junior off-site testers. CRM, WebSphere WMB/WAS, Hosted Checkout production metrics simulation in QA environment. HTTP Watch and individual stored procedure timing investigation and realignment. Multi-tier environment with remote Team support. Rally to ALM connector implementation.
• Performance Test Lead, HP Performance Center, LoadRunner v11, QTPv10. (12 month contract exp). Deadline/date focus for multiple release testing, including off-hour systems testing and coordination. Facilitated weekly client management status meeting for metrics/reporting & issue-escalation, WebSphere testing. Team focus & extensive work with Mumbai Resource Center (off-shore), including development coordination and functional test tracking.
• Elite Software Partner. Quality Center to ALM conversion specialist. Projects: Boeing, Lockheed Martin, State of Wisconsin, Compass Bank. QC=>ALM, conversion/upgrades. Close working relationship with third-party vendor (HP) for system installation and set-up. Daily project/team status and reporting duties.
• Quality Center Administration, and project program performance delivery. Scorecard management, LoadRunner, QTP. Focus in planning, implementing, assessing, and reporting of QA software tool sets and coordinating multiple application teams across several complex environments. Managed work products for project schedule delivery under requisite cost models. Identification of new project requirements and process control. Providing management response and essential guidance for new project performance measurements and monitoring of metrics with a direction toward meeting quality objectives and continuous improvement.
• MARS Stress Test Team, LoadRunner implementation and scripting for mission-critical performance testing. Pascagoula Naval shipyard. Lead QA Team, six (6) testing resources with off-shore resources (21). Agile methodology & daily status to client upper-management.
• Hp/Mercury Quality Center v9.2 Administrator, test plan/case creation & issue tracking, testing scope & methodology implementation, project management status team, hands-on test case & script development, Quick Test Professional (QTP) automation of functional test scripts, LoadRunner (v9.1) performance test automation for all remote sites, Oracle v12 forms & web interfaces. Results analysis & management, development, & architecture recommendation for quality/performance improvement. Corporate wide testing & roll-out planning. VB, .NET, SQL, AJAX. Lead team of four (4) QA & testing resources, including training and team budget planning.
• Senior member of the Quality Management and Testing (QMT) practice in BearingPoint’s Cross Industry Solutions Group.
• Team Lead, responsible for supporting and managing testing groups involving requirements sourcing, SDLC planning, developing automated testing, automated keying, performance testing, tuning, and monitoring solutions.

Senior Software Test Development / Automation Engineer

Confidential

Responsibilities:

• Health Dialog - Technology Delivery Support (TDR/ADR 8.1) Testing & QA Coordinator led a testing effort (5 direct reports) from the data warehouse into a KR PHR application. Responsible for updating strategy docs, oversight and participation in test case creation, managed the activities of more junior engineers (5) and provided timely and accurate status to project client management. Direct client management reporting. Skills: SDLC, SCRUM methodology, Test Scripts/Test Cases, QA Leadership, SQL/TOAD data testing/delivery. Agile Software Development methodologies Content Management.
• Harris Bank/BOM Acquisitions Systems Conversion - Wisconsin Acquisitions Project, Acquisition Testing Strategy, Test plan creation (UNIT, SIT, UAT), IBM Rational ClearQuest implementation & administration, and conversion management.
• Department of Information Technology & Telecommunications (DoITT) - NYC 311, Analysis & recommendation for moving manual testing scripts to QTP automation. SAP implementation. Performed analysis of the existing manual regression testing suite in order to: determine the criteria for moving the manual test scripts to automated test scripts, identified existing manual test scripts which were candidates for automation. Mercury QTP testing including complex script creation and execution. Test plan and strategy design & implementation. Skills - Siebel 7.8.x, Siebel Call Center, Test Director/Quality Center, Quick Test Pro (QTP).
• ECMP Change Program, Product test partnership testing (BAU & legacy) approach and coordination. Siebel functional testing with QTP & test mgt. via Test Director. 5 direct reports.
• US Air Force - Defense Enterprise Accounting and Management System (DEAMS), Performance test management including; software installation, test scoping, scripting/documentation, execution, monitoring, analysis, & reporting. Performance testing coordination & execution with LoadRunner & test mgt. via Test Director. Digital media, .NET protocol.
• Quality Assurance Manager, Washington DC. BE Internal, Provided leadership in implementing services within the QA organization that include black-box testing, white-box testing, load and performance testing, and other services that contributed substantially to the overall quality of the applications that IT delivered to its customers. Coordinated, managed and developed the quality assurance activities required to support, evaluate, control and document all quality assurance functions within IT. Managed quality assurance staff and testing. Worked on complex tasks to ensure project, schedules, and performance requirements were met. Planed test strategies/ test plan / ‘use’ cases / test scripts (automated and manual). Managed teams of variable size and ability to handle multiple projects.
• Unified Financial Mgt. System (UFMS), Rockville, MD. PeopleSoft & Oracle Financials, Oracle 11i, Runbook scheduling. Testing Lead, 22 direct reports & India resource center, for Federal (CDC/FDA/PSC/HHS) Operations & Management Team (O&M, 5 reports). Integration of Mercury suite, performance testing with LoadRunner (LRv8.0), Oracle NCA, functional testing with QuickTest Professional (QTPv9.0), Oracle add-in, Test Director (TDv8.0sp2).
• Charter Communications, St. Louis, MO. Mercury Test Director installation & administration. Synchronization with existing Remedy ARS 6.0, VoIP communications system, and VSS.
• Integrated Justice Public Safety Portal Solution & Datashare System - DoITT, City of New York, NY Department of Information Technology and Telecommunications. NYC user interface to criminal justice applications. Requirements investigation. Set-up LoadRunner script & scenarios to test city web based DoITT portal system and the portal specific requirements & test planning.
• California Administrative Office of the Courts, Costa Mesa, CA. Case Management System (AOC CCMS V2). System Test/QA Lead, functional and performance testing of system rollout to all CA court systems. Trained new project resources on requirements and processes. Provided in-depth knowledge and the ability to answer detailed questions regarding testing concepts. Assisted other teams by identifying risk and suggesting potential mitigation strategies. Responsible for defects resolution and coordination between cross-functional teams. Defects management. Performance test planning.
• BlueCross BlueShield. Responsible for coordination and management of the testing phases for all business processes. Responsible for working with solution delivery teams and affiliate business teams to ensure the development of requirements, test plans, execution of tests, resolution of defects, and approval of test results occur within the quality guidelines established by the testing team. Utilized Mercury products, TD, WR, and LR.
• QA and functional requirements & testing assessment. This included the investigation of the current testing strategy throughout all phases and protocols through production and an automation recommendation including the usage of the Mercury Quality Center automated system tool-set with Test Director and WinRunner.
• QA and functional requirements & testing assessment. This included the investigation of the current testing strategy throughout all phases and protocols through production and an automation recommendation including the usage of the Mercury Quality Center automated system tool-set with Test Director and Quick Test Professional.
• Defense Logistics Information Service (DLIS), Kalamazoo, MI. Federal Services - Reference Data Environment (RDE). Test Lead for increment 2&3. Comprehensive requirements investigation & functional testing of the data warehousing system that provided a unified view of logistics information for the DoD, Federal agencies, and international organizations (NATO). Harvest, Business Objects, ETL / Informatica, Oracle Portal, Provisional Screening. Classified security clearance.
• Oracle 11i Performance Lead. Developed multi-protocol scripting including Oracle 11i forms (NCA), web (HTTP/HTML), and terminal emulator (RTE). Performance scoping, scenario compilation, test analysis, and management reporting. Requirements investigation & systems lifecycle planning.
• Technical Lead Instructor& Certification Manager for the Dallas, TX office, public training facility, for all LoadRunner, WinRunner, Test Director, QTP technical training and certification courses.
• Network management and performance-monitoring
• LoadRunner scripting for stress, performance, and volume testing of mission critical distribution systems.
• On demand training of Prudential headquarters staff & British American Tobacco Company for all Mercury functional and performance tools.

Test Engineering / Automation Consultant

Confidential

Responsibilities:

• Department of Defense, Navy Standard Integrated Personnel (NSIPS) System. Senior QA, Mercury Test Director, LoadRunner, WinRunner, PeopleSoft & Oracle 9i. Responsible for system optimization and tuning, scalability/stability testing, performance/load testing. DoD secret security clearance.
• Quality Assurance auditor of B2e Systems (vendor). This included the investigation and communication of the B2E testing strategy throughout all phases to production including the usage of the Mercury LoadRunner and Emprix automated system tool-set, metrics analysis & management recommendations.
• Systems Integration and QA/Performance Engineering coordinator using both Mercury LoadRunner and Segue Silk Performer automated testing software suites. Manual test case development & hands-on testing (full-SDLC), BEA WebLogic trained. Responsible for comprehensiveness, cohesiveness, definition, preparation, implementation, communication, and quality of the PG&E test strategy/approach, test cases, test tools, test environments, and test execution. Contributor to development & architecture forum.
• Managed all resource needs of Test team including the screening/hiring, evaluation/review, budgeting, assigning, and coordination of six (6) team members. Facilitation, coordination, and hands-on work with Mercury LoadRunner, WinRunner, Silk, and Emprix automated testing suites. Administrator of the internal Incident reporting/tracking tool set. Managed all test-thread activities and deliverables including the activities and deliverables of all dedicated testing staff.
• Responsible for system, integration, regression, UAT, and performance test case development and execution. Implemented test strategy throughout all phases of the project, analysis & management recommendation.
• Responsible for functional end-to-end quality assurance testing and requirements gathering, including documentation, data modeling, and report generation using Test Director. Identified, escalated, and resolved test issues and risk Management work-plan interdependencies across multiple phases. Managed defect-reporting process.
• Responsible for the evaluation of six different performance/load testing software packages and the selection of the correct tool for this internal project. This included the package installation and generation of custom scripts for quality assurance using Mercury, Segue, Rational, Emprix, and Radview WebLoad products. Administrator of the Merant PVCS incident-tracking tool. Provided input into the development of the Statement of Work for contractor and consultant resources.
• Technical Infrastructure, responsible for OpenMarket Transact Administration, DOCSIS load testing, Product Quality Assurance and Overall architecture working very close with the Vendors and BellSouth management for performance and hardware sizing, implementation of vendor Products (Broadvision, Interwoven, and OpenMarket Transact) and integration testing suite. Responsible for the implementation and use of the Segue Silk Performer and Test Director products.
• Central point of control for project code promotion and (multiple environment) quality assurance. Utilized Visual Source Safe (VSS), IIS, PCDuo. Designed test methodologies and scenarios tailored to each of the different applications, and executed and supervised the evaluation and error reading, based on the system functionality. RadView Webload, RSW/Empirix automated testing suite for script generation. Coordinated the implementation of multiple test environments with project and client management.
• Chrysler Aptiva Detroit, MI. Implementation - Multiple assignments, consisting of PowerBuilder 4.0/5.0 conversion, Oracle dB, SQL*Plus, UNIX environment Product costing pilot program, EIS, General Ledger monthly close and quality assurance via performance monitoring and functional scripting.

Systems Engineer

Confidential

Responsibilities:

• Multiple tasks including systems quality control and assurance, new program development in SAS, program changes/enhancements, RTI, JCL changes and creation, MVS environment.
• Provided support for 200+ user sites (GM Production) through primary/secondary on call responsibilities including ab training, utilization of ERD, Champ and Control M/R.
• Support and enhancement for a global client's materials scheduling system (MSS).
• Coordinated implementation resources in 80+ production plants through enhancements, on call, and training. Utilization of India resource center.
• Project lead for the Provider subsystem during tech training.
• Responsible for the overall quality assurance of the final product.
• Selected ‘Top Technical Associate’ for training class and extended an offer to stay on as an assistant instructor for another tech course class.
• Technical Consultant for a class of eighteen (18). Other duties included documenting preparation for technical training requirements and evaluation of entrance examinations.