SUMMARY

• Dedicated Project Management Professional with more than 12 years of impressive diverse experience coordinating and ensuring different components of a project remained interlinked. Expert execution of ensuring working interrelationships are effective for timely project completion.
• Excellence in collaboration and known for building positive relationships with colleagues, management, and customers. Consistently meets key deliverables on time and within budget, with proven record of achieving customer objectives.
• Experienced project planner, skilled at managing multiple projects simultaneously and successfully. Authorized to work in the US for any employer. Open & available to relocation and travel as needed

TECHNICAL SKILLS

• Windows 7
• WinXP
• Quicken/QuickBooks
• GAAP
• SharePoint 2007
• SAP
• MS Office Suite
• MS Project
• PlanView
• IBM Cognos Report Studio 10.2.2
• Visio
• ICD - 10
• Google Docs/Spreadsheets
• VB.net
• AS/400, Citrix

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, North Carolina

Project Manager/PMO Analyst

Responsibilities:

• Serves as PMO Analyst for the IT Portfolio & Project Management Division of GNW Financial, which includes guiding analytics with Senior Program leaders to determine the appropriate work breakdown structures (WBS), task definitions and program artifacts necessary for large capitalized program efforts including the set up and execution of resourcing plans
• Capital budget monitoring, and program reporting in the appropriate systems. Actively working with USMI EPMO to ensure IT portfolio metrics are incorporated and aligned with EPMO and Prioritization Committee program management reporting - weekly, monthly, and ad hoc. Manage reports with PMO project leaders and IT development leads to ensure project milestones, status and metrics across the portfolio of projects are completed in timely manner. Provide centralized contact and coordination for Governance, maintenance and support of project activities
• Monitors in-flight project task plans, timeline completion rates (actual-to-scheduled), and resource forecasts as projects evolve; continuing work with PMs and Technical leaders to adjust resources planning in system as appropriate.
• Create and manage the USMI Onboarding process for tasks related to the evaluation and set-up of strategic programs in the IT Portfolio & PMO management systems including on-boarding of key project artifacts, set up of project templates and program structures.
• Managed the creation and tracked processing of the SDLC Gate Review Implementation for assigned USMI projects insuring required project documentation and artifacts are updated in advance of SDLC gate review meetings, including preparation of minutes, deliverables and coordination of necessary approvals.

Confidential, Durham, North Carolina

Program/PMO Coordinator

Responsibilities:

• Served as lead PMO liaison between Business and Customer Service, Project Management, Network and Vendor-aligned teams for two major telephony projects and a knowledge management project.
• Reported technical integration status of network configuration to new and existing stakeholders. Coordinated project activity with cross functional teams to resolve issues related to network, technical support and help troubleshoot logistics issues.
• Consistently monitored processes, risks and issues, while reporting vital status updates to VP, stakeholders, business SMEs and resources on an ongoing basis. Consulted with business owners on a regular basis to ensure PMO standards are met and support is provided.
• Led the coordination, monitoring and execution of the project and increased proficiency by executing change management processes for Business Process Excellence projects.
• Provided Project Manager back-up for multiple projects; while maintaining and supporting the coordinating of the project launch.

Confidential, Morrisville, North Carolina ·

Project Portfolio Manager

Responsibilities:

• Led the coordination and execution of SBS project implementation processes for multiple medium-to-large scale R&D initiatives and projects.
• Reported directly through global conferencing to project stakeholders for updates and reports on regulatory documentation via SharePoint and Portfolio & Operations Board.
• Provided project plan initiatives, business change management service, risk identification, tracking and issue resolution to P&O Board. Created and archived FTP folders and documentation for SMEs and business end users to arrange and complete change activity and reporting actions on projects towards P&O Board.
• Led monitoring and execution of change management processing for SBS Portfolio projects within RDIS Domain.

Confidential, Salisbury, North Carolina

Project Coordinator/Manager

Responsibilities:

• Facilitated security access for Project Analyst on IT Pricing Integration and Stabilization projects for DA matters including applications rollout; coordinated communication details (reporting and portfolio maintenance, scheduling, and information management) with project teams.
• Monitored and updated monthly program budget actuals and coordinated payable activities with DA Finance. Updated project, finance and change flowcharts and diagrams using process design editing.
• Developed a process that improved continual coordination support, updates and reporting tools via web parts on dual SharePoint sites for multiple Delhaize pricing projects.

Confidential, Cary, North Carolina

Contract PRISM Technical Advisor

Responsibilities:

• Created and managed performance and quality reports of Siemens PRISM telephony rollout. Collaborated with subject matter experts and business end users to arrange and coordinate logistics of UAT tools (Calendar, timeline, availability, test data etc.).
• Managed loading, testing and release of IP addresses to ensure complete installation on ISM devices using Citrix and IP-sensitive tools. Managed telephony accounts and data via Siemens DX intranet. Trained new employees in PRISM technical tools, database management and Siemens DX logistics.
• Served as Point of Contact for 900+ Siemens DX engineer IP telecom accounts with AT&T to ensure smooth transition of server profiles to ES400 technology.

Confidential, Raleigh, North Carolina

Contract Project Coordinator

Responsibilities:

• Collaborated with associated project team members to meet deliverables on projects involving business and corporate restructure. Facilitated implementations utilizing project documentation processes, communication and Agile software / SDLC methodologies.
• Led requirements gathering sessions and drove projects to successful completion. Arranged meetings and conferences by identifying, assembling, and coordinating requirements; established contacts, developed schedules and assignments; coordinated & filtered mailing lists.
• Created 150+ SharePoint projects simultaneously while managing commitments on requests and projects over five Lines of Business.

Confidential, Cary, North Carolina ·

Contract Project-Change Manager

Responsibilities:

• Oversaw and coordinated change management activities in assigned regions. Worked directly with Order Entry staff and other Change Managers on daily Order Management activities to ensure compliance with contractual CM Service Level Agreements and Scheduling requirements.
• Reviewed changes on VoIP requests for office personnel. Authorized the validation of incoming OSS/BSS requests for XML client installs (IMACs) while meeting required information standards.
• Established a second level point of contact for troubleshooting and escalation of Change Management issues for both customer and Verizon.

Confidential, Garner, North Carolina

Assistant Manager

Responsibilities:

• Managed full and part time staff scheduling of employees and other personnel issues. Managed weekly supply chain activities involving purchasing, inventory, and shipping and receiving.
• Assisted GM and HR leaders with employee and OSHA programs. Trained BNE staff on OSHA, HACCP and GMP requirements for quality control and assurance per FDA regulations.
• Supervised 15-20 BNE employees on daily basis to perform store activities including customer service, shipping/receiving, cooking and hospitality duties.

Confidential, Charlotte, North Carolina

Contract Implementation Analyst

Responsibilities:

• Acted as central POC/escalation point for Operation Support System (OSS) issues related to technical deployment, implementation, issue resolution and stability.
• Assisted financial consultants in analytical support for technical writing specifications on desktop software use in LaSalle Finance Integration Project. Prepared and instructed newly acquired LaSalle finance personnel on Bank of America software implement process.
• Coordinated and implemented order management procedures for ARGO software conversions to 175 banking centers in the Chicago, NW Indiana area.

Confidential, Charlotte, North Carolina

Contract Project Coordinator

Responsibilities:

• Managed daily administration and rights access of Senior Project Managers using MS Office / Project and SharePoint for SDLC matters including change control, communications, file portfolio maintenance
• Workflow scheduling, and budget planning for Confidential ’s Presidential Website Presentation Project. Monitored project budget through comparison results with forecast plans.
• Performed and supported project management functions, assisted on research, provided data collection from customers and linked updates on ITL Web Library Project for Confidential Securities website.

Confidential, Charlotte, North Carolina

Contract Quality Control Administrator

Responsibilities:

• Developed and edited HACCP quality document manuals via data tables and spreadsheets for related QC activity.
• Participated in a wide range of other activities (e.g. assembly scheduling, facility arrangement, conference tool access, etc.) that facilitated the smooth scheduling of customer and partner meetings, product and company demos, vendor deliveries, presentations, and events.
• Created multiple HACCP and OSHA-related documents for and administrative reports for Kellogg management.