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Application Packaging Engineer Resume

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Phoenix, AZ

SUMMARY

  • More than 14 years of packaging and deployment experience
  • Specialized in Application Packaging/Virtualization, Software Integration, Deployment, Testing and Documentation.
  • Proficient on the following tools: Wise Package Studio, AdminStudio/InstallShield, Microsoft Application Virtualization (App - V), Microsoft SCCM 2012/2007, AppSense, CA Unicenter DSM Explorer, Novell ConsoleOne, Altiris Deployment Console, Marimba Castanet, WinINSTALL, VMware, and Citrix
  • Expert-level knowledge on Windows OS (10/8/7/XP), Registry Editing, Files/Folders/Registry Permissions, Device Drivers installation (signed and unsigned), User Account Administration and Rights, Application Compatibility Toolkit
  • Working Experience on Active Directory, Group Policies and SharePoint
  • Demonstrated competence in scripting / programming techniques (such as VBScript, PowerShell, WiseScript, WinBatch, DOS Batch)
  • Precise troubleshooting skills
  • Ability to grasp and master new technologies quickly
  • Ability to work efficiently and effectively under pressure
  • Ability to work independently or as part of a team
  • Ability to provide thought leadership
  • Strong commitment to excellence in all aspects of work
  • Excellent written, analytical and interpersonal skills accompanied by good documentation and testing skills
  • Strong customer service
  • Solid time management skills
  • Quality Assurance and Testing
  • Capacity to exercise sound judgment and decision-making
  • Good understanding of ITIL framework

TECHNICAL SKILLS

Server OS Environments: Server 2012/2008/2003 , Active Directory, DNS, DHCP, Group Policy

Operating Systems: Windows 10/8/7/Vista/XP (32 - bit and 64-bit) MS DOS

Packaging and Scripting: AdminStudio/InstallShield, Wise Package Studio, Marimba Castanet, WinINSTALL, VBScript, PowerShell, App Deployment Toolkit, and DOS Batch scripting

OS Imaging: OSD via SCCM, Microsoft Deployment Toolkit, Ghost

Virtualization: VMware Workstation 11.x, Windows VirtualPC

Troubleshooting Tools: FileMon, RegMon, Orca, Systernals Utilities, Windows Installer Log Utility Tool, Beyond Compare

Deployment Tools: SCCM 2012/2007, SMS 2003, CA Unicenter DSM Explorer, Novell ConsoleOne, Altiris Deployment Console

Productivity Software: Microsoft Office Suite, Office Customization Tool for managing and deploying Office Suite

Remote Management: SCCM Remote Tools, Remote Desktop, ScreenConnect

Networking: LAN/WAN, TCP/IP, Firewalls

Enterprise Anti-Virus: TrendMicro, Norton SEP, McAfee

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Application Packaging Engineer

Responsibilities:

  • Packaging / re-packaging of desktop applications into MSI format using AdminStudio. Packages should run properly in the context of standard user on a locked-down workstation. All required settings and customizations including disabling of auto-updates and auto-update prompts, addition of firewall exceptions, setting security permissions must be met.
  • Create base package which can be modified via MST to meet needs of different business units or geographical locations.
  • Automate installation/uninstallation thru App Deployment Toolkit for multiple target operating systems (Windows 10/7 both 32-bit and 64-bit)

Confidential, Ontario, CA

Systems Engineer/Application Packager

Responsibilities:

  • Packaging / re-packaging of desktop applications into MSI format using AdminStudio. Making sure all packages are delivered with high quality
  • Application integration to SCCM 2012 and deployment to Windows 10/7 clients
  • Deploy patches / security updates for multiple platforms
  • Create custom queries, reports, and collections
  • Create and update packaging documentation
  • Coordinate with the project team on a daily basis (through Webex) to provide updates and to ensure deliverables are met
  • Configure and test SNMP devices

Confidential, Spokane Valley, WA

Software Packaging Engineer

Responsibilities:

  • Perform packaging / re-packaging of desktop applications into MSI format using AdminStudio 2013 for integration into SCCM 2012. Making sure all packages are delivered with high quality and within SLA
  • Windows 7 migration. Analyzes Windows XP applications, checking their compatibility and making sure they're working properly on Windows 7 (both 32 and 64 bit) environment
  • Create and update packaging documentation
  • Coordinate with the project team on a daily basis (through phone meeting) to provide updates and to ensure deliverables are met
  • Helped complete the 4-month project in a shorter time frame

Confidential

Systems Engineer/Application Packager

Responsibilities:

  • Perform packaging / re-packaging of desktop applications into MSI/App-V format using Wise Package Studio or AdminStudio for integration into software delivery systems. Making sure all packages are delivered with high quality and within SLA
  • Integration and distribution testing of packaged applications using various deployment consoles such as SCCM 2012/2007, CA Unicenter DSM Explorer, Novell ConsoleOne, and Altiris Deployment Console
  • Windows 7 migration
  • Assign computers and users via Active Directory for installing and updating software.
  • Set systems and user settings using Group Policy.
  • Provide 3rd level support to multiple accounts with users ranging from >3000 to >15000
  • Coordinate and check the work of colleagues. Shares ideas and techniques to maximize efficiency
  • Create and update packaging documentation
  • Deal problems with enthusiasm and efficiency. Makes use of best available resources to achieve solutions
  • Timely and efficient resolution of incidents & tasks assigned through the client's incident management tools
  • Respond to customer needs promptly and pleasantly. Ensures answers given are accurate and consistent

Confidential

Account Technical Lead/MSI Developer

Responsibilities:

  • Perform packaging and acts as Technical Resource or SME in the packaging operations aspect
  • Perform quality check for packaged applications; ensuring strict compliance with account standards
  • Handle escalations for the assigned account; responding to and solving at an average of 2-3 incidents per day
  • Provide s and capability building for the MSI packaging and QC group
  • Identify gaps, issues, or needs of the team working on the account and finds resolution or escalates to the SDL

Confidential

Software Distribution Specialist

Responsibilities:

  • Build and maintain software packages of varying complexity using WISE and Install Shield
  • Deploy packages using SCCM 2003; troubleshoots any resulting issues in a timely manner; maintains solid package documentation
  • Maintain SCCM 2003 infrastructure
  • Participate in resolving operational problems related to deployment activities or the SCCM 2003 infrastructure
  • Documenting standards and procedures regarding the use of SCCM 2003 within TELUS
  • Participate in small, medium or large projects, or leads a small project
  • Primary contact during the base-build phase (i.e. before the package is deployed in production)
  • Ensure full compliance to the server OLA (Operating Level Agreement) and any applicable team activities (i.e. detailed problem logging, issue categorization, etc)
  • Participate in the on call 24x7 pager rotation; acts as the single-point-of-contact for the team involving any after-hours escalations

Confidential

Systems Engineer

Responsibilities:

  • Responsible for software packaging using Marimba Castanet, WinINSTALL, WISE, and Install Shield
  • Perform quality assurance check for the packaged applications to ensure reliability and compatibility
  • Provide 3rd level support for packaging and functionality related application issues
  • Provide excellent customer support and facilitates other IT and business teams
  • Dedicated support for Antivirus and PC Lockdown software
  • Assist new specialists in system procedures and processes
  • Provide support for team members

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