Application Packaging Engineer Resume
Phoenix, AZ
SUMMARY
- More than 14 years of packaging and deployment experience
- Specialized in Application Packaging/Virtualization, Software Integration, Deployment, Testing and Documentation.
- Proficient on the following tools: Wise Package Studio, AdminStudio/InstallShield, Microsoft Application Virtualization (App - V), Microsoft SCCM 2012/2007, AppSense, CA Unicenter DSM Explorer, Novell ConsoleOne, Altiris Deployment Console, Marimba Castanet, WinINSTALL, VMware, and Citrix
- Expert-level knowledge on Windows OS (10/8/7/XP), Registry Editing, Files/Folders/Registry Permissions, Device Drivers installation (signed and unsigned), User Account Administration and Rights, Application Compatibility Toolkit
- Working Experience on Active Directory, Group Policies and SharePoint
- Demonstrated competence in scripting / programming techniques (such as VBScript, PowerShell, WiseScript, WinBatch, DOS Batch)
- Precise troubleshooting skills
- Ability to grasp and master new technologies quickly
- Ability to work efficiently and effectively under pressure
- Ability to work independently or as part of a team
- Ability to provide thought leadership
- Strong commitment to excellence in all aspects of work
- Excellent written, analytical and interpersonal skills accompanied by good documentation and testing skills
- Strong customer service
- Solid time management skills
- Quality Assurance and Testing
- Capacity to exercise sound judgment and decision-making
- Good understanding of ITIL framework
TECHNICAL SKILLS
Server OS Environments: Server 2012/2008/2003 , Active Directory, DNS, DHCP, Group Policy
Operating Systems: Windows 10/8/7/Vista/XP (32 - bit and 64-bit) MS DOS
Packaging and Scripting: AdminStudio/InstallShield, Wise Package Studio, Marimba Castanet, WinINSTALL, VBScript, PowerShell, App Deployment Toolkit, and DOS Batch scripting
OS Imaging: OSD via SCCM, Microsoft Deployment Toolkit, Ghost
Virtualization: VMware Workstation 11.x, Windows VirtualPC
Troubleshooting Tools: FileMon, RegMon, Orca, Systernals Utilities, Windows Installer Log Utility Tool, Beyond Compare
Deployment Tools: SCCM 2012/2007, SMS 2003, CA Unicenter DSM Explorer, Novell ConsoleOne, Altiris Deployment Console
Productivity Software: Microsoft Office Suite, Office Customization Tool for managing and deploying Office Suite
Remote Management: SCCM Remote Tools, Remote Desktop, ScreenConnect
Networking: LAN/WAN, TCP/IP, Firewalls
Enterprise Anti-Virus: TrendMicro, Norton SEP, McAfee
PROFESSIONAL EXPERIENCE
Confidential, Phoenix, AZ
Application Packaging Engineer
Responsibilities:
- Packaging / re-packaging of desktop applications into MSI format using AdminStudio. Packages should run properly in the context of standard user on a locked-down workstation. All required settings and customizations including disabling of auto-updates and auto-update prompts, addition of firewall exceptions, setting security permissions must be met.
- Create base package which can be modified via MST to meet needs of different business units or geographical locations.
- Automate installation/uninstallation thru App Deployment Toolkit for multiple target operating systems (Windows 10/7 both 32-bit and 64-bit)
Confidential, Ontario, CA
Systems Engineer/Application Packager
Responsibilities:
- Packaging / re-packaging of desktop applications into MSI format using AdminStudio. Making sure all packages are delivered with high quality
- Application integration to SCCM 2012 and deployment to Windows 10/7 clients
- Deploy patches / security updates for multiple platforms
- Create custom queries, reports, and collections
- Create and update packaging documentation
- Coordinate with the project team on a daily basis (through Webex) to provide updates and to ensure deliverables are met
- Configure and test SNMP devices
Confidential, Spokane Valley, WA
Software Packaging Engineer
Responsibilities:
- Perform packaging / re-packaging of desktop applications into MSI format using AdminStudio 2013 for integration into SCCM 2012. Making sure all packages are delivered with high quality and within SLA
- Windows 7 migration. Analyzes Windows XP applications, checking their compatibility and making sure they're working properly on Windows 7 (both 32 and 64 bit) environment
- Create and update packaging documentation
- Coordinate with the project team on a daily basis (through phone meeting) to provide updates and to ensure deliverables are met
- Helped complete the 4-month project in a shorter time frame
Confidential
Systems Engineer/Application Packager
Responsibilities:
- Perform packaging / re-packaging of desktop applications into MSI/App-V format using Wise Package Studio or AdminStudio for integration into software delivery systems. Making sure all packages are delivered with high quality and within SLA
- Integration and distribution testing of packaged applications using various deployment consoles such as SCCM 2012/2007, CA Unicenter DSM Explorer, Novell ConsoleOne, and Altiris Deployment Console
- Windows 7 migration
- Assign computers and users via Active Directory for installing and updating software.
- Set systems and user settings using Group Policy.
- Provide 3rd level support to multiple accounts with users ranging from >3000 to >15000
- Coordinate and check the work of colleagues. Shares ideas and techniques to maximize efficiency
- Create and update packaging documentation
- Deal problems with enthusiasm and efficiency. Makes use of best available resources to achieve solutions
- Timely and efficient resolution of incidents & tasks assigned through the client's incident management tools
- Respond to customer needs promptly and pleasantly. Ensures answers given are accurate and consistent
Confidential
Account Technical Lead/MSI Developer
Responsibilities:
- Perform packaging and acts as Technical Resource or SME in the packaging operations aspect
- Perform quality check for packaged applications; ensuring strict compliance with account standards
- Handle escalations for the assigned account; responding to and solving at an average of 2-3 incidents per day
- Provide s and capability building for the MSI packaging and QC group
- Identify gaps, issues, or needs of the team working on the account and finds resolution or escalates to the SDL
Confidential
Software Distribution Specialist
Responsibilities:
- Build and maintain software packages of varying complexity using WISE and Install Shield
- Deploy packages using SCCM 2003; troubleshoots any resulting issues in a timely manner; maintains solid package documentation
- Maintain SCCM 2003 infrastructure
- Participate in resolving operational problems related to deployment activities or the SCCM 2003 infrastructure
- Documenting standards and procedures regarding the use of SCCM 2003 within TELUS
- Participate in small, medium or large projects, or leads a small project
- Primary contact during the base-build phase (i.e. before the package is deployed in production)
- Ensure full compliance to the server OLA (Operating Level Agreement) and any applicable team activities (i.e. detailed problem logging, issue categorization, etc)
- Participate in the on call 24x7 pager rotation; acts as the single-point-of-contact for the team involving any after-hours escalations
Confidential
Systems Engineer
Responsibilities:
- Responsible for software packaging using Marimba Castanet, WinINSTALL, WISE, and Install Shield
- Perform quality assurance check for the packaged applications to ensure reliability and compatibility
- Provide 3rd level support for packaging and functionality related application issues
- Provide excellent customer support and facilitates other IT and business teams
- Dedicated support for Antivirus and PC Lockdown software
- Assist new specialists in system procedures and processes
- Provide support for team members