SUMMARY:

• 15+ years of total experience in various industries such as logistics, Telecommunications ( Confidential, Confidential, Comcast, Frontier), Pharmaceuticals (WebMD), Banking (First Union, US Bank, CIBC), Mortgage, Healthcare, Insurance, Oil and Gas Industry, retail industry utilizing various technologies.
• Actively contribute to work group goals, offering input and pursuing new ideas
• Volunteers to take on more work/responsibility when team members need help or when a need is identified
• Resolves issues by dealing directly with others and effectively confronting conflict.
• Knowledge of android mobile device testing.
• Extensive experience in both web and mobile application testing on various platforms such as Android and iOS.
• Coordinated testing activities across an average of 20 functional QA teams, various UAT communities, and Vendors.
• Organized test environment and test data across teams.
• Produced high quality testing documentation.
• Facilitated regular test status calls and breakout sessions.
• Produced QA status reports and manage risks and dependencies to keep projects "green "
• Builds partnerships with customers by regularly demonstrating a high level of expertise and professionalism
• Anticipates customers' needs and recommends appropriate action plan
• Proactively seeks creative solutions by balancing customers' needs with internal procedures and resources
• Follows through on commitments made to customers
• Anticipates potential problems and proactively recommends creative "big picture" solutions
• Demonstrates sound judgment and delivers innovative solutions to problems
• Acts quickly under limited supervision
• Solves problems when there are no available precedents, guidelines, policies by drawing upon experience, research and other problem - solving alternatives
• Provide guidance to team members on effective problem resolution by assisting them in identification of alternatives and presentation of recommendations.
• Communicates with others, tailoring approach to ensure effective two-way interaction
• Uses listening skills to fully understand another's viewpoints.
• Assure project sponsors and management are updated regularly on various project statuses as appropriate
• Helps department deliver needed results by setting strategically aligned goals for oneself
• Focuses on what it takes to get the job done and meet time sensitive demands
• Actively seeks and provides service and /or process improvements
• Takes responsibility for own career growth, seeking projects and positions that foster skill development
• Provided oversight/Mentorship of junior Quality Assurance Analyst.
• Partnered with test leads and architects to develop and establish Quality Assurance standards and best practices.
• Empowered staff to solve problems, take initiative, and make independent decisions within a defined, flexible, and logical QA process.
• Coordinated multiple test projects to insure completion according to scope and schedule with offshore teams.
• Created a supportive team environment that fosters collaboration, cooperation, and creativity.
• Strong people management skills in Matrix environment across geographically / culturally different locations ( offshore and Onshore).
• Experience in Resource Management and balancing the work load in the team.
• Worked with the team to identify, develop, and formalize QA and Automation development best practices for contribution to the wider QA organization.
• Process of understanding problems and recognizing connections to prioritize and develop solutions that align with organizational goals
• Incorporates multiple points of view when responding to situations/problems
• Looked for new ways to solve problems when traditional methods fail
• Balances the need to address important issues with the need to take care of urgent problems
• Learning from experience and applying to different situations
• Seeks out and applies feedback to improve performance
• Accepts challenging assignments to strengthen knowledge, skills and abilities
• Applies lessons learned from past situations to current situations to improve effectiveness
• Adapts to ambiguous, changing work situations, tasks or assignments
• Continuously increases knowledge by being open to diverse ideas
• Implements and sustains change at the team level; addresses resistance to change
• Drives change by clarifying objectives and serving as a role model for new behaviors
• Experience in managing mixed teams of employees and outsourced (on-shore and offshore) vendor resources, technical staff, including associates and non-associates
• Proven ability to lead a Test Service organization in supporting delivery of quality IT solutions in a cost effective manner
• Conceptual understandings with deep and/or broad expertise over multiple subjects within software quality assurance and significantly applied experience
• Software Quality Assurance Methodology and Tools (HP Quality Center, Rational Clearquest, etc.)
• Advance knowledge of Software Development Lifecycle (Waterfall, RUP, Agile, etc.)
• Knowledge of Microsoft office suite including Microsoft Word, Excel, Power Point, and Visio
• Knowledge of Automation and Performance Test tools (HP Performance Center/LoadRunner, HP Quick-Test Pro (QTP)
• Project management skills
• Specific experience in QA duties for COTS applications in the financial services or banking industries
• Specific experience in QA duties for SOA and web services technology environments

PROFESSIONAL EXPERIENCE

Confidential

TOSCA Test Automation

Responsibilities:

• Lead/Manage the QA Integration Test Strategy and automation Frameworks.
• Creating Test Automation frameworks.
• Create test plan and test cases based Requirements and/or user stories.
• Manage automation and test execution of work-in-process development during the course of the Confidential and provide feedback to developers.
• Coordinate with broader QA team to plan and execute automated testing tools for cross-browser verification and cross-device validation.
• Conduct test case reviews and prioritize the defects based on priority and severity.
• Interact with the client/devs team to define and manage the integration test process.

Tools: TOSCA,Rally,Ghostlab,Mobile+,Splunk

Confidential, Irving, TX

Sr. QE Engineer / Asst. Test Manager

Responsibilities:

• Good understanding of EDI transaction like 834, 837, 820
• Exposure of testing web services using automation tool Soap UI /Soap UI Pro
• Experience to database testing and writing and executing PL/SQL scripts
• Clinical industry and regulated environment experience
• Effectively tested various applications as part of health care claims processing enrolment and
• billing applications to ensure that claim adjudication applies benefits according to the benefit plan and correspondence to provider and members meets all guidelines.
• Experience on handling different vendors that interacts with Health Care systems
• Hands-on experience on HIPAA/EDI X12 v4010, v5010 healthcare-related file formats including 834, 835, 837, 270, 271, 276, 277, 278 and 999
• Experience in Production related issues testing with UAT.
• Involved in functional BI testing
• Using and working with Tricentis Tosca in client engagements
• Performed POC for TOSCA tool
• Created and executed test cases in Scratchbook with Tricentis Tosca.
• Automating test cases for various different technologies and customers
• Extending Tosca’s object recognition (Customizing) as part of client deployments
• Development of rollout and deployment automation
• Performed hands on test data activities for TDM.

Tools: Altova Flowforce, EDI tools, TFS,Ontime,Tosca

Confidential, Coppell, TX

Test Lead / Asst. Test Manager

Responsibilities:

• Reviewing business, security, and compliance requirements.
• Creating test strategies and test plans traceable to those requirements, writing test cases, execution of test cases, capturing defects, and providing project-level and executive reporting.
• Assist with User Acceptance Testing activities as well as post-implementation defect root cause analysis.
• Provided best practices/guidance to the Test Manager.
• Performed test execution & document test results
• Empowered staff to solve problems, take initiative, and make independent decisions within a defined, flexible, and logical QA process.
• Created and executed test cases in Scratchbook with Tricentis Tosca.

Tools Used: TFS for Test cases, bug tracking, Test execution, AS400

Confidential

Team Lead / Test Manager

Responsibilities:

• Ran and maintained automated test scripts used for regression testing
• Kept detailed records of the defects the testing program finds, analyzed these defects, and recommended ways to fix the problems.
• Ability to quickly understand the application concepts and flow in order to identify the re-usable key components for automation purposes and design/update automation framework as per the application need.
• Coordinated releases of software builds into production environment.
• Provided technical expertise in the analysis, definition and generation of testing metrics and key performance indicators.
• Lead weekly Metrics Governance reviews of Service Level Agreements (KPI’s) and key measures with testing vendor - focusing on process, service or quality measurements important to monitor the organization's health and success
• Drove and facilitated the generation of monthly operational review decks for management - preparing the charts, metrics, supporting detail, speaking points and internal review sessions

Tools: ALM, UFT, Putty, Metasolv, Ethernet and SONET, Oracle

Confidential

Integrated System

Responsibilities:

• Experience in Confidential Testing Framework and testing lifecycle (Test Strategy and Design, Test Planning, Scripting and Data Preparation and Test Execution) with a clean set of activities for each phase.
• Involved in the process of Smart meter deployment program where in the Confidential solution landscape included multiple components comprising meters, communication infrastructures, MDM systems which are integrated with existing utility systems such as Billing, Outage management system, analytics ( like the one we get in our bills )
• Involved in E2E integration testing between all the components following the functional and non-functional reqts.
• Familiarity with IoT, Analytics and performed Data processing

Confidential, Dallas

Test Manager / Test Program Management

Responsibilities:

• Healthcare domain knowledge and experience.
• Performed QA for third party COTS application from vendors like Askesis for PsychConsult, Oracle.
• Identified and executed best practices to increase delivery, transparency and quality - Facilitated Confidential roadmapping, planning sessions and retrospectives.
• Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence.
• Performed QA for new reports, custom reports, EDI Batch reporting.
• Performed testing for ePrescribe,
• Coordinated very well with stakeholders like Doctors, Clinical Managers and Clinicians.
• Reviewed and analyzed Project Change Requests (PCRs) impacts on the active Projects
• Provided oversight and worked with Test Project Managers in the program to monitor cost, schedule, and technical performance of projects while working to ensure the ultimate success of the testing program.

Confidential

M6 Network Inventory Tester

Responsibilities:

• Tested the data migrated from sources like TIRKS, Canopy and Granite in M6.
• Responsible for testing the circuits that are going to ASR
• Familiarity with underlying operation of a telecom Operations Support System (OSS)
• Performed data validation for circuits, connection Hierarchy, Connection design CLR/DLR, Equipment Specs, Equipment Hierarchy, Equipment Inventory in Metasolv, M6.
• Performed functional testing for data population and form verification, order entry and validation, added active circuits in ASR
• Performed Order entry and provisioning of PSR and ISR in M6.
• Validated the following in EUL in M6 - End User Location Names, A and Z locations, TN Switch, Address Parsing, End User Counts.
• Validated the Network Template Lists which included the migrated Ethernet, Optical/TDM, SONET/SDH, UNCLASS, ATM FR, DLC, DSL, Fiber based broadband Delivery, IP, MPLS, Wireless in M6. Tested the Broadband that are tied to switches, circuits coming out of Canopy, TIRKS and GRANITE to M6.
• Performed testing on OSS function like service fulfillment including Network Inventory. Created PSRs and tested.
• Built the customers and network locations to support the PSRs
• Used the APEX reporting tool to look for the fall out data.
• Ensured to follow the process set laid by the PMO

Tools: HP ALM, HP Sprinter, Metasolv M6, Oracle SQL Developer, Citrix

Confidential, Irving, Texas

Testing Team Lead

Responsibilities:

• Responsible as a strategic partner in organizational roadmapping and structuring to drive increased ROI, greater adoption and higher transformation success.
• Participate in production implementation verification and being accountable for validating system quality
• Plan, document, evaluate and track testing results to ensure system applications are free from defects
• Communicate and interact with appropriate areas on problems, changes and enhancements that may impact data, workflow and /or functionality within Information Technology software
• Develop process for Data Analysis and testing Data flow.
• Monitor defect resolution efforts and track successes.
• Used Powershell scripts to configure the upgraded Exchange environment, migrate users, then monitor and maintain the new environment
• Served as the “quality advocate” for the assigned functional component area.
• Tested the mobile application performance on android devices.
• Monitored the application crashes and generated the bug reports.

Confidential ., West Chester, PA

Sr. QA Analyst / Project Lead

Responsibilities:

• Supported test activities-related mobile devices: iPad, Android, iPhone, etc.
• Knowledge of Perfecto mobile tool.
• Lead the test activities-related mobile devices: iPad, Android, iPhone etc.
• Testing with billing systems (CSG, Amdocs), Vision, Legacy.
• Ensured Quality Assurance deliverables, artifacts reporting and metrics are created and that they meet QMO standards
• Reviewed and analyzed Project Change Requests (PCRs) impacts on the active Projects
• Held Project Kick- Off sessions and schedule project meetings as needed
• Worked with Utilities Energy Data Management module.
• Supported day to day operations in SAP ISU Billing area.
• Wrote test cases for Utilities Energy Data Management.
• Knowledge in smart meter data flow and integration of smart meters to CRM.
• Experience in PM/CS technical objects such as functional location, equipment, serial numbers and other PM objects such as operation, permits, task list and operation confirmation.
• Experience in CS objects such as service orders, operations and notification and related master data.
• Resolved defects by in Billing, Invoicing and CRM applications
• Understanding of data model between FICA and ISU.
• Understanding of the integration points of the SAP ISU Utilities billing and invoicing modules with other modules such as FICA, CRM, DM and BW reporting.

Environment: SAP ISU.

Confidential

Responsibilities:

• As an Integrated Test Analyst, was assigned to projects in the Project Planning Step of Discover
• Managed test team of a size of 10 testers ( offshore and onsite )
• Did the End to End Testing by identifying the front-end and other applications and was involved in all phases of testing like Planning, ICT, E2E, UAT, regression.
• Responsible for interacting with ETDM team to get necessary data for testing in the STIC environment.
• Responsible for working with the project team to complete a MPTP for every project in a corporate release, The Master Project Test Plan (MPTP) is used to define, document, and communicate the initial and final plans for System, Inter-application-Connectivity, End-to-End, and Production Readiness Testing.
• As an Integrated Test Analyst has the responsibility of defining the Test Requirements, Updated the PCW (Project Contract Worksheet), prepared 10% LOE.
• Was also involved in mobile testing, provisioning and activations of real handsets of both technologies of iDEN, CDMA in STIC lab at Confidential . Tested the blackberry RIM phones for new functionalities introduced by Confidential .
• Worked with various applications / products like Vericomm, that allows Port requests to different systems, NMS, Service Pro, and AMDOCS Billing Systems like CSM, SC, RMS etc. Good Understanding of the various Confidential Plans and provisioning.
• Performed Jobs in Switch Control Applications and was able to successfully able to perform Port operations as well.
• Documented a Closeout Summary of the testing after each release by identifying those defects which have been labeled as duplicate or rejected to understand if they are valid.

Automation Tools: Mercury Quality Center, Change Synergy, TOAD, Microsoft Communicator, Citrix, Ensemble

Confidential, NY, NY

Sr. QA Analyst

Responsibilities:

• Created Silk scripts for AccOrd applications.
• Involved and Supported Back End testing and Database Testing with SQL Queries and PL/SQL.
• Used Test Manager tool for test management activities before it was migrated to QC.
• Tracked issues that came up during the testing effort and resolved them and managed Software defects life cycle using Ms-Excel..