SUMMARY

• Professional leader skilled in ability to build rapport wif diverse workforce in multicultural settings. Highly skilled in ability to analyze data wif a talent for identifying, scrutinizing, improving, and streamlining processes and improving quality. Engaged in and effectively meet service level agreements and on - time delivery of service & products.
• Experienced team leader wif active involvement in training, coaching, documenting and proactive involvement to meet and exceed expectations. Confident, Flexible and hard-working professional wif managerial experience who is committed to achieving excellence by prioritizing, mobilizing, team members to meet high performance standards.

PROFESSIONAL COMPETENCIES

• Export/Import compliance
• Collaborative Problem Solver
• Innovative
• Results-driven achiever
• Export Control Licensing
• Highly self-motivated
• MS Office Suite Products Transportation Management TSA Regulations Energetic
• Warehouse Operations
• AS400/ One Freight System
• Logistics Environment Mgmt.
• Lean Supply Chain
• Six Sigma Quality Management
• Inventory Control & Audit
• Record Keeping Skills
• Performance Quality Analysis
• Database Tracking and Entry

PROFESSIONAL EXPERIENCE

Import/Export Specialist II

Confidential, East Granby, CT

Responsibilities:

• Reviewing export documents for International Traffic in Arms Regulation and Export Administration Regulation compliance (ITAR/EAR) and incomplete information.
• Processing documents through One Freight System in a timely manner to meet Service Level Agreement.
• Arrange, book, and confirm space on flights, freight, cargo, and other transportation methods.
• Develop and maintain excellent customer service to internal and external customers, to advise of shipment details, and provide quotations.
• Follow-up wif carriers, manage pre-alerts daily, and maintain record of all communications in files
• Assist in coordination and communication of release to carrier, internal or external customer.
• Trace key transaction information (HBL, commercial invoice, and other required documents) to determine if available.
• Plan and coordinate shipments from customers to our facility for further processing.

Warehouse Operations (Associate) Temp

Confidential, Southington, CT

Responsibilities:

• Performed pick and packing duties.
• Supplied materials meant for production to as per Material Order Form (MOF) quantity
• Performed cycle count of materials in teh warehouse using Gamprod software (Oracle).
• Oversaw to teh distribution to Hazardous materials such as Hexane, OS-10, Nusil, and cyclomethicone to teh appropriate department.
• Applied First-In First-Out methods of managing inventory.
• Utilized manual and electric pallet jack to load and unload shipment.
• Tagged and arranged components by lot, sequence, serial number and item number.
• Scanned work order using RF guns (RF Technology).
• Complied wif FDA regulations and Good Manufacturing Practices whiles performing daily routines.
• Packaged components in to totes and placed them on skids for supply to teh appropriate department.
• Properly handled machine parts and components using appropriate tools.
• Processed inbound and outbound shipments while ensuring labels are properly displayed.
• Using computer skills to search for lost inventory
• Matched received inventory wif paper work and ensuring all damaged one logged, reported and returned.
• Performed any other warehouse duties as specified.

Workflow Coordinator/Supervisor

Confidential

Responsibilities:

• Supported teh Quality Management System process improvement that resulted in teh development of updated procedures, and work instructions maintaining company standards
• Trained and enforced services facility policies and regulations, including health & safety, building securing, data security policies and procedures.
• Supervised coding and quality control of documents using AS400 and Lips Nav
• Monitored productivity reports to ensure daily key objectives were met.
• Directed, coordinated and monitored staff efforts to facilitate work processes that resulted in staff reassignments and support
• Pro-active analysis of workflow that resulted in teh successful meeting of Client Service Level Agreement (SLA’s) that supported controlling expenses and met time line
• Provided training to 20 staff in response to new client processes or quality issue resolution
• Monitored adherence to security requirements wifin teh department and communicate non-compliance to management.
• Submitted teh distribution of Service level agreement reports to clients on timely basis using word, excel and outlook that help facilitate business communication in a timely manner.

Customer Care Representative - East Hartford

Confidential

Responsibilities:

• Built business relationship wif customers by calling regarding sales promotions and offers and setting up appointments.
• Provided direction wif appropriate support structure to both customers and team members utilizing effective resources
• Performed pro-active analysis using CRM to analyze and update customer data base.
• Handled Customer inquiries on products and services whiles assisting in transaction processes.
• Promoted a professional culture that is socially responsible and ethical in nature.
• Trained, coached and motivated tellers to perform daily and respective task wif accuracy and timeliness.
• Supervised tellers on daily basis.
• Responsible for teh secure opening and closing of branch offices that met all security regulations and procedures.
• Opened new accounts, maintaining and implementing changes to existing customers, and filling documents and paperwork.
• Scheduled tellers on weekly basis to ensure teamwork and proper staffing for peak volume times.

Machine Operator

Confidential

Responsibilities:

• Used Radio Frequency (RF) scanner to scan barcode into WMS.
• Stocked computer-controlled equipment wif needed materials meant for mail production.
• Picked and packed finished products on shelves for further processing.
• Well-maintained machine before teh close of my shift (3rd)
• Checked inventory meant for production.
• Assisted wif general warehouse appearance and upkeep
• Responsible for inventory control and shipment
• Performed pick/pack duties.
• Coordinated wif transportation and production/ scheduling to ensure all shipments are followed in and out of warehouse as scheduled.
• Loaded and unloaded merchandise meant for supply.
• Identified, separated, labelled and palletized merchandise to be relocated to appropriate area of distribution center
• Checked merchandise to ensure that shipment is accurate, and merchandise is not damaged and is loaded onto proper trailer.
• Performed vehicle inspection prior to be utilized.
• Liaised wif other departments (sales, accounting) to secure clearance prior to shipment of items.
• Ensured professionalism and strong organizational skills in accomplishing my duties and handling customers’ requests and resolving order complaints and delays.

Head Teller

Confidential

Responsibilities:

• Scheduled and trained new tellers on teh job
• Appraised tellers on their yearly performance for raises.
• Assisted customers in transaction processes such as cash deposits, large wifdrawals and transfers.
• Handled customer complaints related to cash transactions and mis postings.
• Twi/Akan