Microsoft INTUNE ENGINEER Resume RICHARDSON, TX - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Microsoft INTUNE ENGINEER

Confidential, RICHARDSON, TX

Responsibilities:

Management in administering and configuring mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with Intune), and Azure Active Directory environments.
Provide support to clients in administering deployment of policies (configuration and compliance) to company owned/user owned mobile devices.
Scope client’s issue by collecting relevant facts; investigating the problem by doing self - research and by involving other teams as needed
Ensure that each support request is handled per Service Level Agreement and to the highest possible customer satisfaction by setting the right expectations and fulfilling my commitments
Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed.
Report software bugs and advocate for product improvement using client suggestions.
Create advanced online technical content including Knowledge Base articles and documents.

MDM Technician

Confidential, Plano, TX

Responsibilities:

Managed online MDM request tool (AirWatch, SOTI, MobileIron, Maas360) for new requests ensuring proper master data creation, data standardization, and duplication checks.
Analyzed, communicated and documented test data relevant to the product and component approval process.
Managed and configured support mobile devices (iOS, Android, and Windows Mobile).
Delivered thorough Quality Assurance testing reports that determined product quality and release readiness based on customer’s needs.
Installed and configured hardware for network based equipment (wi-fi, Bluetooth, and LAN). Trained backup support staff and optimized to improve overall support through knowledge sharing.

Technical Consultant

Confidential, Santa Monica, CA

Responsibilities:

Analyzed both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action or physical repairs.
Recommended solutions to customer questions which may have required follow-up or escalated to a higher level of expertise.
Provided customer service of both basic and complex technical nature supporting the company’s products and services.
Handled situations which required adaptation of responses or research according to unique customer situations.
Maintained log of discrepancies so that recurring issues can be reported to product or service development.