SUMMARY:

• 7 years of IT experience in SFDC Admin and Testing and delivery of quality software including in - depth understanding of SFDC CRM business processes
• Experience in Salesforce custom and standard objects like Accounts, Lead, Contacts, and Opportunities
• Experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Loading data extracted from motion analyzer application into salesforce.com using Data Loader
• Knowledge of Case Management - Email-to-case, Web-to-cases, case assignment rules and noledge management- articles, article management.
• Proficient in Data Migration from Traditional Applications to Salesforce
• Salesforce configuration and Salesforce technical administration
• Experience in reviewing Business Requirement Documents, Software Requirement Documents and preparing Test Cases, Test scripts and Execution
• Experience in implementing Eloqua, SFDC applications and Salesforce
• Experienced in Administration, Business Analysis, Design, Development, Configuration, Implementation and support experience with salesforce.com platform
• Strong Knowledge in AppExchange Applications for integrating with third party applications
• Performed detailed analysis of technical and business requirements
• Experience on Salesforce testing services Regression testing, Functional testing, Unit Testing, Load Testing and Security Testing
• Experience working closely with project managers, developers, and customer support team during teh whole QA cycle
• Ability to effectively and professionally interact with people at all levels of management.
• Excellent communication, analytical and problem solving skills and team player.

TECHNICAL SKILLS

SFDC: Workflows, Approvals, AppExchange, Data Loader, Validation Rules, Email Templates

Testing: HP ALM

Packages: Microsoft Office

Database: Oracle SQL

Other Technologies: Visual Force, CSS, HTML

Operating System: Windows XP, Windows 8, Mac OSX

WORK EXPERIENCE:

Confidential, MO

Salesforce Tester

Responsibilities:

• Analyzing, Designing and Execution of Test Cases
• Understanding business requirement document and identifying scenarios.
• Involved in software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
• Interact with Business Analysts and Developers to design better test plan and strategies based on teh requirements of teh business
• Worked on page layout customization for teh standard objects like Account, contact, Leads.
• Created detailed data mapping document for integrating various systems with Salesforce
• Used HP ALM for creating and executing test cases, for defect tracking and for generating reports
• Created manual Test Cases in HP ALM for various User Stories based on Release and Sprint Plan.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Integration of data from different integration teams to Salesforce using Data Loader
• Develop teh Data Mapping files and Loading teh data using Data Loader
• Test plan and strategies based on teh requirements of teh business

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in.

Confidential, Dallas,TX

Salesforce Tester

Responsibilities:

• Test plan and strategies based on teh requirements of teh business
• Developed test cases, test scripts, and test plans for configurations, system testing, and customizations.
• Performed negative, scripted, and regression testing of teh Grant Application Software and developed reports based on test results.
• Designed and documented testing efforts for functional, performance, and security testing.
• Actively involved with interacting with clients for requirements verification and bug testing purpose using JIRA.
• Highly skilled in writing test cases, editing, updating and executing them.
• Able to use Provar as a Testing tool to automate teh Test Cases.
• Knowledgeable in Sales Force and its functionalities.\
• Involved in various testing such as Regression, smoke, bug and functional testing.
• Participated in UAT testing in teh client site, to make sure teh testing event is a success.
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment.
• Extensively performed Manual Testing process to ensure teh quality of teh software.
• Performed Basic Acceptance Testing and Functional Acceptance Testing for each iteration builds. Defects logged into Jira, TFS and Excel.
• Manage defect tracking from identification, replication, documentation, and final verification.
• Assist with teh collection and analysis of testing metrics throughout teh development lifecycle
• Conducted complete analysis of system and business requirements for GMM application.
• Enhanced teh Test Cases as needed.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data JIRA, HTML, TEST CASES, S-Controls, Dashboards, Reports, Production environment.

Confidential

Salesforce Administrator

Responsibilities:

• Create and Update Custom Apps, Objects, Tabs, Report Types, Workflows and Approvals, validation rules
• Worked on various standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Involved in setting up field level access for each custom object created based on teh user’s role within teh organization.
• Involved in customizing custom objects, tabs, fields, page layout as per teh business need.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on teh need in teh organization.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Creating automatic field updates via Workflows.
• Delivered support for continuing SFDC maintenance and additional administration services including workflow, approvals and periodic data cleansing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, GIT, Component &Controllers, Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, Web Services, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities

• Involved in teh process Design, Coding and testing phases of teh software development cycle.
• Used Business Delegate, Session Façade, Service Locator, Data Access Object and Data Transfer Object design patterns.
• Developed JSP pages with Struts frame work, Custom tags and JSTL.
• Developed interactive web pages using HTML,CSS to search for employees and retrieve employee details like employee role, department, current status of project and payroll records
• Developed JavaScript functions, arrays to perform actions and jQuery with AJAX to make asynchronous calls to get employee information
• Developed and maintained Ant scripts for teh build purposes on various environments.
• Involved in building and parsing XML documents using SAX parser.
• Developed Class, Sequence and Work Flow diagrams.
• Used JUNIT Testing Framework for Unit Level Testing using WSAD 5.1.2
• Experience with deploying and debugging on WSAD 5.1.2
• Used CVS for version control and LOG4J for debugging.
• Documented teh flow and teh source code.

Environment: Struts 1.1, JSP, Servlets, JavaScript, AJAX, jQuery, EJB2.0, SQL/PLSQL, JUnit, JDBC, Oracle, IBM WebSphere, WSAD, HTML, CSS, XML, XSL, XSLT, CVS, Windows, AIX