PROFESSIONAL PROFILE:

• Overall 8 years of experience in the field of QA/Testing with specialization in testing of Confidential telecom suite (OMS/Enabler /CRM/ Provisioning), and testing of web based & Client - Server applications in logistic domain.
• Extensive experience in Product testing with good exposure on telecom billing software's.
• Conducted onsite Knowledge Transition and product training sessions to clients/business users on several occasions at worldwide locations (US, South Africa, Malaysia, Israel).
• Strong knowledge of API testing and XML testing.
• Strong knowledge of all phases of SDLC and Strong working knowledge of all Software testing phases (System testing, Sanity testing, Functional testing, System Integration testing, UAT)
• Expertise in Manual/Functional Testing,
• Has good working knowledge of Automation tools QTP, SOAP UI tool
• Proficient in all cycles of software testing life cycle from requirement gathering, test planning to defect tracking and managing defect lifecycle.
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, dashboard preparation & issue escalations between different teams in different geographical locations.
• Good experience in preparation of testing environment, getting third party interfaces integrated for UAT, Installation testing, Replication of problems & Generation of bug report.
• Has good Domain Knowledge in Telecom, BSS and worked with major telecom giants across the globe.
• Professional experience in designing Test Cases and Test Scripts for Windows and UNIX environments.
• Good interpersonal skills, result oriented, hard working with a quest and zeal to learn new things with an optimistic approach and undertake challenging tasks

KEY SKILLS:

Test Planning Test Implementation & execution

Test Planning & Control Defect/ Triage Management

Constraints Management Zero Defect implementations

TECHNICAL KNOWLEDGE:

Testing Tools: Quick Test Professional, Quality Center, Test Director, OTM

BSS products: ICM 7.5 Products (CRM, OMS -Order Management System, Enabler) Enabler (Invoicing, Bill Formatter, Rater, Product Catalogue)Clarify, OMS 3.5 Confidential 2.3

Other Tools: Microsoft VSS, MS Office, Concerto, Bug zilla.

Operating Sys: Windows, UNIX.

Databases: Oracle,DB2,IMS

Languages: COBOL,JCL,C

PROFESSIONAL EXPERIENCE:

Senior Solution Integrator

Confidential

Tool: Remedy, Confidential CRM, Putty, AMC, Toad for Oracle 10.6

Responsibilities:

• Status reporting for design and execution.
• Addressing Reassigned tickets to backlog queue.
• Raising defects if the issue can't be resolved at out end
• Managing Weekly Production bundle.
• Prioritizing Defects on Business importance.
• Following up with Confidential team for Defect fixes.
• Prioritizing Deployment in production.
• Bridging gap between IS leads, Business Lead, Confidential, QA team and other Development teams
• Resolved maximum number of tickets
• None of the resolved ticket was reopened.
• Rate of Defect proposed to QA per week to Defects Deployed to production increased.
• Outlined process for bundle Deployment.

Senior Quality Analyst

Confidential

Responsibilities:

• Status reporting for design and execution.
• Execution of Confidential module
• Co-ordination with development and implementation
• Good knowledge of Oracle Billing Application
• Exposure to ENABLER, Turbo charging and CES 8.1
• Well exposed to UNIX commands and Toad for DB SQL
• Test creation, analysis, execution and defect management
• Mentoring Fresher and new members in team.

Confidential

Senior Subject Matter Expert

Responsibilities:

• Status reporting for design and execution.
• Execution of Invoicing and AR, collection module
• Triaging the issues between application in order to expedite the defect closure
• Co-ordination with Infra, development and implementation
• Good knowledge of Enabler, CRM, OMS Application
• Exposure to ENABLER, Turbo charging and CES 8.1
• Well exposed to UNIX commands and Toad for DB SQL
• Test creation, analysis, execution and defect management
• Mentoring Fresher and new members in team.
• Handling RCA and risk analysis
• Part of scoping Team. Involved in solution of AR and collection module
• Deploying Hot fixes in the Environment and bouncing Environments in the maintenance window
• Execution of CRM/ IVR/OMS E2E flow along with 3rd party AR Interfaces
• Involved in designing & execution of SIT test ware.
• Triage SIT Defects meeting.
• Knowledge transition to UAT and Business UAT teams

Confidential

Senior Analyst Programmer

Responsibilities:

• Status reporting for design and execution.
• Defect handling using by QC (Quality center) system by analyzing and resolving the issue in the stipulated time frame
• Presenting Client with Monthly Status Report and process Improvement Stats
• Well exposed to UNIX commands and Toad for DB SQL
• Test creation, analysis, execution and defect management
• Mitigating contingency situation in order to adhere to ITIL process.
• Coordinating with site team and offshore team in order to achieve accumulated deliverables.
• Sending Site team End of the day reports in order avoid redundancy.
• Testing Support provided to 24*7 projects.
• Working with multiple teams to support them with test data and validating defect and troubleshooting if necessary.
• Involved in Requirement gathering and setting up project at offshore.
• Triage SIT Defects meeting.