SUMMARY

• Achievement - driven software testing leader having 12+ years of experience in test management and implementing test automation for enterprise applications in healthcare claims and Pharmacy Business Management domain with an impressive quality program management and team leadership history.
• Insightful strategist with proven capacity for identifying and delivering testing process optimization aligned to organization’s KPIs; having a demonstrated record of reducing cost, increase effectiveness and raising employee engagement across multiple geographies.
• Experienced in setting up test automation CoE and implementing end to end (UI/Middleware/Backend) continuous test automation strategy and frameworks at an enterprise level encompassing applications on different technologies such as Web, Mobile, middleware APIs / Webservices, Mainframe, AS400 and Packaged applications like: Oracle EBS, PEGA
• Building Test Automation for CI/CD utilizing DevOps tools like Git, Jenkins, Maven, TestNG, Dockers, etc.
• Proficient on waterfall and agile delivery models and its variances in SDLC (ATDD, BDD, TDD, Risk Based Testing etc.).
• Extensive experience in collaborating with cross functional / application stakeholders, setting up testing pyramids, building end to end test strategies for functional and non functional landscapes; Providing innovative test solutions around Test Data Management and Testing activities
• Test planning, estimation and managing QA budget. Quality Metrics Management and reporting
• Experience in hiring and managing Quality engineers, mentoring and coaching, providing oversight for test delivery, conducting performance management and set goals based on business / technology goals
• Team-focused and knowledgeable motivator with talent for leading cross-functional and distributed teams. Dynamic Leader, Strategic Thinker combined with Tactical Management Skills. Worked in both consultative and delivery ownership models

TECHNICAL SKILLS

Operating Systems: Linux, Windows, ios, Android

Languages: C++, Java, Java Script, Visual Basic, VB Script, SQL, XML, HTML

RDBMS: DB2, Oracle, SQL Server, MS Access

Testing Tools: UFT/QTP HP ALM, Selenium, TestNG, SoapUI, Appium, JUnit, Rational Functional Tester, CA LISA, Cyara(IVR Test Automation), LeanFT, Cucumber

DevOps Tools: Git, Jenkins, Maven, Docker

ALM Tools: HP ALM, Rally, Rational CLM, Rational Quality Manager

Management Tools: Microsoft Project Plan, Optics

Others: EDI 837/835 / 834, HL7, SnagIt, Ultra Edit, MS-Office Suite, MS Visio, MS SharePoint, UI path, MS Excel Macros

PROFESSIONAL EXPERIENCE

Test Automation CoE Manager

Confidential, Schaumburg, IL

Responsibilities:

• Conducted enterprise wide gap analysis on test automation practices at Confidential ; identified and prioritized automation scope based on business values
• Completed Test automation Cost Benefit Analysis and led over $3 million program to implement test Automation for Confidential applications
• Set up Confidential enterprise level Automation Center of Excellence; Defined test automation delivery practices and standards; Hired, mentored and managed 30+ Test automation specialists in on/offshore model
• Conducted PoCs, Automation Tool selections and implemented multi-phased test automation strategy for enterprise applications in PBM domain - pharmacy claims, prior authorization, Home delivery, IVR, formulary, member channel and digital areas
• Liaise with cross functional leaders to define test automation goals
• Conceptualized and designed test automation frameworks for enterprise applications on legacy and distributed technologies - Web, Mobile, middleware APIs / Webservices, Mainframe, AS400 and Packaged applications like: Oracle EBS, PEGA; RxClaim application which processes more than a billion claims / year
• Implemented Test Automation framework in line with the Agile and test driven development (TDD/BDD/ATDD); maximized test automation efficiency
• Engineered Automation Frameworks utilizing HP UFT, Lean FT, TestNG and Selenium webdriver - integrated with Jenkins to establish CI Pipeline
• Collaborated with cross functional teams and championed the definition test pyramids to optimize the benefits from test automation; Utilized Service virtualization using LISA tool for Test Data management
• Delivered self-sustainable test automation for enterprise/end to end scenarios; scenarios covering up-stream and Down-stream applications on different technologies.
• Engineered different test solution accelerators for test data management and mundane tasks
• Delivered optimization in testing with multimillion dollar savings in cost and quality; Increased Test Automation coverage to 80% and reduced test cycle time by 40%
• Led Enterprise wide initiative to transform 100+ QA staff into Quality engineers with SDET skills; Defined learning maps, Trainings for test automation skill development programs
• Developed/submitted test automation progress and status reports to senior executives

IT QA Manager

Confidential, Schaumburg, IL

Responsibilities:

• Defined and executed test strategy for new client onboarding for Pharmacy claim, Home delivery and formulary applications which fills approx. 1 billion prescriptions/year. Test Strategy covered testing eligibility, plans and claims for the new clients. Collaborated with upstream and downstream applications to develop master test plan and test data management approach
• Provided estimates, managed QA budgets, managed QA teams both manual and automation (onsite- offshore model).
• Engineered Test Utilities to test Eligibility EDIs, Claim files and other test accelerator; Utilized HP UFT to develop regression Test automation framework for claims and home delivery application
• Collaborated with cross appliactions/functional teams for Test delivery, defect management and RCAs

IT QA Manager

Confidential

Responsibilities:

• Developed and implemented multi-phased vendor transition plan to insource QA delivery from vendor; Set up QA delivery team at OGS India
• Hired and directed test analysts, test leads and 25 onshore/offshore consultants, managed major QA delivery for Care/Case Management application for commercial and government work streams, evaluated and implemented diverse test strategy
• Implemented service virtualization test strategy for the third party application integration for which team didn’t have access in house
• Implemented interoperability testing strategy to test the integration of HL7 and other proprietary EDI format lab results with case management application
• Developed and submitted QA Estimates
• Developed Test summary reports and submitted defect root cause analysis for retrospectives followed by root cause analysis
• Reviewed test deliverables; test plans, Test cases ensuring the traceability (RTM) with prioritization based on business value
• Set Quality Metrics and collaborated with cross functional teams to drive quality improvement
• Implemented HP UFT based test automation framework to automate; Automated regression testing, reduced regression testing cycle time by 50%

QA Lead

Confidential

Responsibilities:

• Test Lead for UHG’s major Health Claims applications
• Test planning and delivery of major programs - including ICD 9 to ICD 10 migration; Developed automated solution to test the claims for operational and financial neutrality
• Developed and Implemented HP UFT based Keyword driven automation framework for system and regression testing for claims
• Defined Solution accelerators to mockup claims; 837/835s
• Integration testing of Claims application with provider and portal applications

Senior Associate L2

Confidential

Responsibilities:

• Automation Feasibility Study for different application; Test tool analysis
• HP UFT based test Automation modular Framework Development
• Regression test bed refactoring and test automation development
• Review Test Automation Scripts
• Coaching and Mentoring the team
• Worked with the presales team on the QA RFPs; Documented RFPs and RFEs for QA strategies

Project Lead QA

Confidential

Responsibilities:

• Worked as a consultant at automation CoE in Testing Center of Excellence
• Defined test automation development best practices
• Developed Test Automation frameworks on HP UFT and Winrunner
• Developed and implemented approach to migrate Winrunner scripts to HP UFT
• Engaged with different application to support implementation and adoption of Automation practices
• Regression test bed refactoring and test automation development
• Coaching and Mentoring the team

Member Technical Staff

Confidential

Responsibilities:

• Technical Support Consultant for Mercury Winrunner and Quick Test Professional ( now known as UFT)
• Provided level 2 support to Mercury clients on Winrunner and QTP tools; Handled support tickets on issues related these tools
• Test Analyst for OASIS (Order And Sales Information System) application in publishing domain - Identifying test Cases to be automated, Creating and executing Test Script, Analyzing and Reporting Test Results