CAREER SUMMARY:

• Over 11.5 years of overall experience including 9.5 years in software testing function
• Test Lead experience of over 8.5 years including Test Management, Release Management and Test Co - Ordination experience
• Domain - Banking & Financial Services, Credit Cards, Human Resources
• Independently performed and lead impact assessment, effort estimation, test plan preparation, test design, test execution, defect management and test summary report preparation
• Lead SIT and UAT teams of size up to 20
• Experience in leading teams in various Engagement models: Onsite-Offshore, Onsite only & Offshore only
• Experience in managing & leading teams in Implementation, migration & BAU projects

TECHNICAL SKILLS:

Languages: SQL

Testing Tools: Test Director/HP Quality Center/Application Life Cycle Management, SoapUI

Domain skills: Core Banking, Corporate Banking Credit Cards, TSYS/TS2 - Cards application,Flexcube/FCUBS - Banking application, TRIAD,Human Resources (myHR, PeopleSoft)

EMPLOYMENT HISTORY:

Confidential

Test Lead

Skills Summary: Test Management, Test Coordination, Integrated Unit Testing, Technical Analysis, Flexcube, HP ALM (Quality Center),SWIFT Payments

Responsibilities:

• Closely work with Technical Project Manager and Business Analysts to define and execute test program, to provide updates on testing deliverables, testing milestones, to escalate issues/risks on a timely manner throughout the SDLC
• Ensure adherence of testing process to quality assurance framework
• Identify the high-risk items and prioritize the tests accordingly and thereby ensure that the team goals are aligned with the project testing strategy
• Perform functional testing and provide sign-off
• Single point of contact for team’s defect management in HP ALM/QC
• Publish weekly dashboards/metrics and test summary reports
• Update TDD/FSD documents

Confidential

Test Manager/Test Lead

Skills Summary: Test Management, Release Management, Acceptance Testing, End to End Testing, Test Coordination

Responsibilities:

• Establish and implement test management processes and methodologies for the project/program test community to ensure testing activities are delivered on time, adhere to high quality standards and meet customer expectations.
• Closely work with Program Test Manager, Project Manager and Business Analysts to define and execute test program, to provide updates on testing deliverables, testing milestones, to escalate issues/risks on a timely manner throughout SDLC
• Manage Monthly releases during the transition from Implementation to BAU mode
• Prepare Test Plans for Internal and Client Acceptance testing and lead the Test Plan walkthrough meetings
• Prepare Test Schedule for Acceptance testing and ensure key milestones are met
• Assist Test stream Leads in identifying and prioritizing testing related risks and mitigation approaches to achieve the goals of the project.
• Review test deliverables prepared by the team including Test Plan document, Test Scenarios/Scripts, Requirements Traceability Matrix etc

Confidential

Test Lead (QA Lead)

Skills Summary: System Testing (QA)

Responsibilities:

• Lead a 15-20 member QA team - Responsible for meeting timeliness and maintaining quality standards
• Review and analyze the business requirements and identify gaps if any
• Estimate effort based on business requirements/changes
• Allocate the work, monitor the progress and review the productivity of the team members
• Monitor resource utilization plan and act on deviation if any
• Drive process improvements to yield productivity and quality gains
• Prepare weekly status reports showing various metrics
• Work closely with Development teams to debug failures, improve test methods for effective quality improvement
• Closely work with Test Manager, Project Manager, Implementation Manager and Business Analysts to define and execute test program, to provide updates on testing deliverables, testing milestones, to escalate issues/risks on a timely manner etc
• Provide input to test plans
• Review test deliverables prepared by the team including Test Scenarios/Cases, Requirements Traceability Matrix etc
• Ensure alignment of testing and associated deliverables within overall Project Milestone Planning
• Facilitate test meetings with development staff and business analyst team throughout the test effort for deliverable reviews, test planning, and test execution
• Keep the motivation level high for all the team members
• Ensure a healthy and positive work environment
• Coach and mentor QA Analysts on regular basis to drive maximum productivity and efficiency
• Identify the training needs of the team and facilitate training sessions
• Conduct performance review of the team members at an ongoing basis
• Participate in the Hiring process by conducting technical interviews
• Perform root cause analysis on defects leaked into production if any

Confidential

Offshore Test Lead

Skills Summary: System Testing, User Acceptance Testing (Web Testing and Mainframe application Testing),TSYS TS2

Responsibilities:

• Lead a 15 member QA team - Responsible for meeting timeliness and quality SLAs
• Co-lead the project planning effort with the Service Delivery Manager, and/or Technical Lead on the project
• Create and maintain Project Test Plan
• Attend weekly Project meetings with the Onsite and Offshore Test Managers
• Identify issues/risks associated and timely escalation to the Test Manager
• Allocate the work, monitor the progress and review the productivity of the team members
• Monitor resource utilization plan and act on deviation if any
• Drive process improvements to yield productivity and quality gains
• Active member of Credit Cards Centre of Excellence
• Provide input to the RFP response team on Effort Estimation, Test approach etc
• Single Point of Contact for all internal queries on TS2
• Identify the training needs of the 40 member account and prepare the training calendar
• Deliver training sessions on TS2 Card Platform and measure training effectiveness
• Conduct technical interviews
• Prepare Monthly dashboard reflecting Engagement and Delivery metrics
• Review the Test Scripts prepared by the team members
• Review the defects raised by the team members and manage the defects in Quality Centre
• Create and maintain the Test Case repository used by all accounts across Cards Practice
• Prepare Daily/Weekly status reports

Confidential

Test Manager (QA Manager)

Skills Summary: User Acceptance Testing, TSYS TS2

Responsibilities:

• Draw the UAT schedule
• Create and maintain Test Plan and lead the Test Plan walkthrough meetings
• Attend weekly project meetings with the Program Manager and Business work stream leads
• Identify any issues/risks associated and timely escalation to the Program Manager
• Coordinate with various Business work stream leads to identify the critical business processes
• Liaise with the SIT Test Manager to get the UAT environment set up and to understand the system readiness milestones
• Convene regular meetings involving stakeholders to facilitate the smooth running of UAT
• Allocate of work to the team member(s)
• Review the Test Scripts prepared by the team member(s)

Confidential

Test Lead

Skills Summary: System Testing, User Acceptance Testing (Web Testing and Mainframe application Testing), TSYS TS2

Responsibilities:

• Lead a 10 member QA team
• Handle the monthly releases as part of BAU
• Analyze the Business Requirements/Change Requests and raise clarifications with Business
• Attend the Business Requirement and Design Walkthroughs with Business and Development teams
• Impact Assessment/Effort Estimation for the Requirements and Change requests raised by Business on a monthly basis
• Prepare Test Plan and Requirements Traceability Matrix
• Allocate work to the team
• Review the Test Plans and Test Scripts prepared by the team members
• Create and Modify the Regression Test suite on a regular basis
• Deliver training on the applications and Business processes to the new members of the team
• Monitor the Test Execution schedule
• Liaise with IT Security, IT Operations, Demand teams and Third Parties to ensure that team can carry out the regular testing activities
• Review the defects raised by the team members and Defect Management in Test Director/Quality Centre and attend weekly defect calls with Business and Development teams
• Daily/Weekly Status update to the Test Manager
• Attend weekly meetings with Test Manager to prepare the Resource Plan and Test Schedule for the monthly releases
• Prepare and execute Test Scripts when required
• Suggest changes in the Business Requirements based on the System build
• Prepare Live Proving plan
• Production Support - Provide support to Business during Implementation/Live Proving and in Incidents Management

Confidential

Test Engineer

Skills Summary: System Testing, System Integration Testing, User Acceptance Testing (Web Testing),Flexcube

Responsibilities:

• Allocate work to the team
• Prepare Test Scenarios
• Review the Test Scripts prepared by the team members
• Execute Test Scripts and track defects
• Simulate defects