Production Support Lead Resume
PROFESSIONAL SUMMARY:
- Over Fourteen years of professional experience in managing Large IT Projects both enhancements and maintenance based for Digital Technologies, Wealth Management, Trade and Financial Services, CRM.
- Extensive work experience in Migration and Maintenance Projects
- Expertise in working under Waterfall methodologies and Agile Scrum.
- Strong knowledge of Software Development Life Cycle (SDLC) and QA Methodologies.
- Expertise in generating teh reports like QC online metrics, KPI, Weekly score card and defect status report to teh project management team.
- Experienced in requirement analysis, Use case analysis and Gap analysis.
- Hands on experience in back end testing and developing of SQL Queries.
- Hands on experience in writing Master test plans, test strategies and test cases from Requirements.
- Expertise in Business User Acceptance for various projects, also involved in Post Implementation Verification.
- Expertise in Web applications, desktop applications and mainframe applications
- Expertise in performing different types of Testing: Black box, Module, Integration, System, User Acceptance, Functional, Smoke, Regression and ETL testing.
- Expertise in writing teh complex SQL queries to retrieve teh data from different tables and schemas by using SQL Navigator, SQL Developer.
- Expertise in developing of User manuals and supporting docs and stored in Share Point for teh project team members.
- Analysed teh data quality between two systems
- Expertise in testing teh production support items and prioritizing teh builds as per teh severity.
- Participated in meetings and walkthroughs wif Business Analysts, Developers and Stake holders in various phases of teh test life cycle under water fall and agile methodologies
- Expertise in creating test estimates to teh project management
- Experienced in leading teh Onshore and Offshore delivery team (s).
- Excellent communication, analytical, interpersonal and presentation skills.
TECHNICAL SKILLS:
Hardware/Software Products/Tools/Methods: SUN Solaris 8.x HP - UNIX 11.xxxRHEL Oracle 11g, Oracle 10g, Oracle 9i/8iIntec CPM Soln.PL/SQL, SQLSQL Loader, TIBCO Administrator 5.4.0,Aginity WorkbenchHP QC-ALM, 10.0, Share PointTemenos - Wealth Manager S/W EngineeringSOXECMSAgile-Scrum, Waterfall
PROFESSIONAL EXPERIENCE:
Confidential
Production Support Lead
Solution
Environment: Digital Payments, Loyalty, Security, AR/VR, Blockchain, Microservices, Cloud Technologies (Azure/AWS), DevOps
Responsibilities:
- Responsible for applying industry best practices to put a standard support model and processes into practice
- Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends
- Managed complex deployment in load-balanced, service-oriented environment
- Potentially test, debug, and performance analyze and document environment components.
- Huddle wif business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications TEMPeffectiveness.
- Responsible for Change Management coordination for production deployment
- Implemented monitoring capabilities across service level platforms for production system health checks
- Ensured appropriate security levels are established and maintained for processes, information exchange and system implementations.
- Ensured systems and operational availability are met for negotiated service levels.
- Working wif UNIX shell scripts and executed teh batch jobs to load teh data to teh Database tables.
- Comply wif both disaster recovery plans and halped in define, review and test them.
- Validating of data transition and transformation via data pipelines
- Validation and Verification of production data elements stored AWS S3 buckets
- Support infrastructure changes and deployment for production instances
- Triaging of production incidents/issues wif L2 Support
Confidential
Lead/Manager Quality Assurance
Environment: SQL Server 2012, Web Interface
Responsibilities:
- GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
- Performed Regression Testing and created test scenarios for UAT/PIV
- Preparation Test Plan
- Writing test cases for Migrated objects
- Writing test scripts for Data Validation
- Actively participated in walk-through, QA status & Defects triage meetings.
Confidential
Sr. Quality Assurance
Environment: Ab-Initio, DB2, Netezza, AIX
Responsibilities:
- GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
- Performed Regression Testing and created test scenarios for UAT/PIV
- Preparation Test Plan
- Writing test cases for ETL and Migrated objects
- Writing test scripts for Data Validation
- Performing Black Box, Graybox, System, Functional,, Regression
- Created SQL scripts/modules for test data creation and test data validation
- Create/Update UNIX shell scripts for automated batch framework execution
- Working wif UNIX shell scripts and executed teh batch jobs to load teh data to teh Database tables.
- Involving in ETL testing to get teh data from source and validate wif destination tables.
- Execution of SSIS packages to validate test data
- Analysing teh data quality between teh internal systems.
- Validating Reports Data wif Database Tables Data.
Confidential
Lead - Quality Assurance
Environment: Sun Solaris 10, Oracle 11g database, SQL
Responsibilities:
- Worked on migration for Temenos WealthManager module
- All project management activities, resource allocation, Estimations.
- Handling Client interaction and expectations.
- Onsite Co-ordination, Time Tracking, Estimation and tracking all project deliverables in Responsible for documentation for various product enhancements and releases.
- GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
- Performed Regression Testing and created test scenarios for UAT/PIV using BPT methodology in HPQC 10.x.
- Integration testing wif trading platform leveraging FIX protocol
- Preparing teh Signoff documents after teh successful completion of testing and sharing teh documents in SharePoint for teh project team members.
- Writing test cases for database and web GUI
- Writing test scripts for Data Validation
- Performing Black Box, Graybox, System, Functional, Smoke, Regression, Integration, Performance and Rollback testing etc.
- Create/Update UNIX shell scripts for automated batch framework execution
- Created SQL scripts/modules for test data creation and test data validation
- Performed Interface testing from both UI & Backend perspective
- Conducting walkthrough sessions, test related meetings, supporting and providing test data to teh business users for Business acceptance testing/User acceptance testing.
- Maintaining teh Traceability matrix between Requirements and Test cases in QC ALM
- Writing test cases for Database testing on various tables Data. Participated in up- gradation project from Oracle 10g to 11g.
- Involved in ETL testing to get teh data from source and validate wif destination tables.
- Analysing teh data quality between teh internal systems.
- Quality Center ALM is teh Defect Tracking Tool.
- Validating Reports Data wif Data base Tables Data.
- Actively participated in walk-through, weekly QA status & Defects triage meetings.
- Preparation of Testing Artefact’s like Master Test Plan, Test Coverage Matrix, Test Strategy, Test execution signoff, Test Exit reports and Functional Test Cases
Confidential
Technical Analyst - Production Support
Environment: Red Hat Enterprise Linux Server-5.3, Sun Solaris 8, Oracle 10g database, SQL
Responsibilities:
- Assisted QA Lead in defining test strategy for Intec business components.
- Involved in data migration activity for legacy data into new structured data storage tables
- Maintained teh Traceability matrix between Requirements and Test cases
- Performed Backend and manual testing.
- Conducted walkthroughs and test related meetings.
- Created test cases from analysing teh BRD and TDD.
- Performed Functional, Regression, Integration and Smoke tests during various phases of Test life cycle.
- Performed Database, ETL and Manual Testing
- Create/Update UNIX shell scripts for automated batch framework execution
- Performed Interface testing from both UI & Backend perspective
- Created SQL scripts/modules for test data creation and test data validation
- Monitoring teh successful execution and completion of application components/processes