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Production Support Lead Resume

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PROFESSIONAL SUMMARY:

  • Over Fourteen years of professional experience in managing Large IT Projects both enhancements and maintenance based for Digital Technologies, Wealth Management, Trade and Financial Services, CRM.
  • Extensive work experience in Migration and Maintenance Projects
  • Expertise in working under Waterfall methodologies and Agile Scrum.
  • Strong knowledge of Software Development Life Cycle (SDLC) and QA Methodologies.
  • Expertise in generating teh reports like QC online metrics, KPI, Weekly score card and defect status report to teh project management team.
  • Experienced in requirement analysis, Use case analysis and Gap analysis.
  • Hands on experience in back end testing and developing of SQL Queries.
  • Hands on experience in writing Master test plans, test strategies and test cases from Requirements.
  • Expertise in Business User Acceptance for various projects, also involved in Post Implementation Verification.
  • Expertise in Web applications, desktop applications and mainframe applications
  • Expertise in performing different types of Testing: Black box, Module, Integration, System, User Acceptance, Functional, Smoke, Regression and ETL testing.
  • Expertise in writing teh complex SQL queries to retrieve teh data from different tables and schemas by using SQL Navigator, SQL Developer.
  • Expertise in developing of User manuals and supporting docs and stored in Share Point for teh project team members.
  • Analysed teh data quality between two systems
  • Expertise in testing teh production support items and prioritizing teh builds as per teh severity.
  • Participated in meetings and walkthroughs wif Business Analysts, Developers and Stake holders in various phases of teh test life cycle under water fall and agile methodologies
  • Expertise in creating test estimates to teh project management
  • Experienced in leading teh Onshore and Offshore delivery team (s).
  • Excellent communication, analytical, interpersonal and presentation skills.

TECHNICAL SKILLS:

Hardware/Software Products/Tools/Methods: SUN Solaris 8.x HP - UNIX 11.xxxRHEL Oracle 11g, Oracle 10g, Oracle 9i/8iIntec CPM Soln.PL/SQL, SQLSQL Loader, TIBCO Administrator 5.4.0,Aginity WorkbenchHP QC-ALM, 10.0, Share PointTemenos - Wealth Manager S/W EngineeringSOXECMSAgile-Scrum, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Production Support Lead

Solution

Environment: Digital Payments, Loyalty, Security, AR/VR, Blockchain, Microservices, Cloud Technologies (Azure/AWS), DevOps

Responsibilities:

  • Responsible for applying industry best practices to put a standard support model and processes into practice
  • Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends
  • Managed complex deployment in load-balanced, service-oriented environment
  • Potentially test, debug, and performance analyze and document environment components.
  • Huddle wif business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications TEMPeffectiveness.
  • Responsible for Change Management coordination for production deployment
  • Implemented monitoring capabilities across service level platforms for production system health checks
  • Ensured appropriate security levels are established and maintained for processes, information exchange and system implementations.
  • Ensured systems and operational availability are met for negotiated service levels.
  • Working wif UNIX shell scripts and executed teh batch jobs to load teh data to teh Database tables.
  • Comply wif both disaster recovery plans and halped in define, review and test them.
  • Validating of data transition and transformation via data pipelines
  • Validation and Verification of production data elements stored AWS S3 buckets
  • Support infrastructure changes and deployment for production instances
  • Triaging of production incidents/issues wif L2 Support

Confidential

Lead/Manager Quality Assurance

Environment: SQL Server 2012, Web Interface

Responsibilities:

  • GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
  • Performed Regression Testing and created test scenarios for UAT/PIV
  • Preparation Test Plan
  • Writing test cases for Migrated objects
  • Writing test scripts for Data Validation
  • Actively participated in walk-through, QA status & Defects triage meetings.

Confidential

Sr. Quality Assurance

Environment: Ab-Initio, DB2, Netezza, AIX

Responsibilities:

  • GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
  • Performed Regression Testing and created test scenarios for UAT/PIV
  • Preparation Test Plan
  • Writing test cases for ETL and Migrated objects
  • Writing test scripts for Data Validation
  • Performing Black Box, Graybox, System, Functional,, Regression
  • Created SQL scripts/modules for test data creation and test data validation
  • Create/Update UNIX shell scripts for automated batch framework execution
  • Working wif UNIX shell scripts and executed teh batch jobs to load teh data to teh Database tables.
  • Involving in ETL testing to get teh data from source and validate wif destination tables.
  • Execution of SSIS packages to validate test data
  • Analysing teh data quality between teh internal systems.
  • Validating Reports Data wif Database Tables Data.

Confidential

Lead - Quality Assurance

Environment: Sun Solaris 10, Oracle 11g database, SQL

Responsibilities:

  • Worked on migration for Temenos WealthManager module
  • All project management activities, resource allocation, Estimations.
  • Handling Client interaction and expectations.
  • Onsite Co-ordination, Time Tracking, Estimation and tracking all project deliverables in Responsible for documentation for various product enhancements and releases.
  • GAP analysis of teh Requirements from Black Box Testing perspective, business process and system architecture/design.
  • Performed Regression Testing and created test scenarios for UAT/PIV using BPT methodology in HPQC 10.x.
  • Integration testing wif trading platform leveraging FIX protocol
  • Preparing teh Signoff documents after teh successful completion of testing and sharing teh documents in SharePoint for teh project team members.
  • Writing test cases for database and web GUI
  • Writing test scripts for Data Validation
  • Performing Black Box, Graybox, System, Functional, Smoke, Regression, Integration, Performance and Rollback testing etc.
  • Create/Update UNIX shell scripts for automated batch framework execution
  • Created SQL scripts/modules for test data creation and test data validation
  • Performed Interface testing from both UI & Backend perspective
  • Conducting walkthrough sessions, test related meetings, supporting and providing test data to teh business users for Business acceptance testing/User acceptance testing.
  • Maintaining teh Traceability matrix between Requirements and Test cases in QC ALM
  • Writing test cases for Database testing on various tables Data. Participated in up- gradation project from Oracle 10g to 11g.
  • Involved in ETL testing to get teh data from source and validate wif destination tables.
  • Analysing teh data quality between teh internal systems.
  • Quality Center ALM is teh Defect Tracking Tool.
  • Validating Reports Data wif Data base Tables Data.
  • Actively participated in walk-through, weekly QA status & Defects triage meetings.
  • Preparation of Testing Artefact’s like Master Test Plan, Test Coverage Matrix, Test Strategy, Test execution signoff, Test Exit reports and Functional Test Cases

Confidential

Technical Analyst - Production Support

Environment: Red Hat Enterprise Linux Server-5.3, Sun Solaris 8, Oracle 10g database, SQL

Responsibilities:

  • Assisted QA Lead in defining test strategy for Intec business components.
  • Involved in data migration activity for legacy data into new structured data storage tables
  • Maintained teh Traceability matrix between Requirements and Test cases
  • Performed Backend and manual testing.
  • Conducted walkthroughs and test related meetings.
  • Created test cases from analysing teh BRD and TDD.
  • Performed Functional, Regression, Integration and Smoke tests during various phases of Test life cycle.
  • Performed Database, ETL and Manual Testing
  • Create/Update UNIX shell scripts for automated batch framework execution
  • Performed Interface testing from both UI & Backend perspective
  • Created SQL scripts/modules for test data creation and test data validation
  • Monitoring teh successful execution and completion of application components/processes

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