PROFESSIONAL SUMMARY:

Motivated and accomplished Quality Assurance Analyst with over 20 years of experience in various industries. Skilled at problem solving, testing web based applications, and the ability to work independently or as a team member. Well - organized, resourceful, competent, reliable and committed professional, who has the ability to prioritize workloads to consistently meet deadlines.

KEY SKILLS:

PC Software: MS Office Suite, Project, Visio, and Access 97, Visual Source Safe

Mortgage Origination Applications: Empower (Equifirst), Impact LOS/LPS ( Confidential )

Online Banking Applications: WebClient, WebCSR, WebAdmin, PD Teller

Third Party Banking interfaces: Cash Edge, CEDAR, Ensenta, Yodlee

PC Platforms: IBM, IBM compatible, Apple MacIntosh, HP

Operating Systems: MS Windows, MS Windows NT, DEC VAX/VMS, DEC-Alpha, and CICS

Framework Application: .NET

Defect Tracking Tools: Quality Center, Clearquest, Kemma Bridge Track, Change Man, STARTeam

Document Collaboration Tools: MS SharePoint

Client e-Commerce Software: IBM Websphere e-Commerce Web Analytics

Project Tools: JIRA, Adobe CQ Manager

CAREER RELATED EXPERIENCE:

Confidential

SQA Engineer - Functional

Responsibilities:

• Attend weekly team and daily touch base meetings.
• Participating in formal and informal ; identifying, recommending, and implementing ways to address improvement opportunities.
• Responsible for assisting in the development of the software quality assurance test strategy.
• Work closely with Sr. team members to assist in the development of software quality assurance project plans
• Prepare Detailed Test Plans, Test Results Summary Report, Weekly team status report, and Weekly project status report.
• Schedule Review and Approval of Detailed Test Plans and Test Results Summary Report
• Provide end-to-end testing throughout the SDLC while also gathering, maintaining, and communicating lessons learned and feedback to IT teams and management.
• Create and execute test scripts in Quality Center.
• Log and track defects found using Quality Center.

Confidential

User Acceptance Tester Analyst

Responsibilities:

• Supported online account application, online transfer, bill pay, remote deposit capture and mobile banking customer experience through series of user acceptance testing.
• Tested online banking applications like WebClient, WebCSR, WebAdmin, PD Teller, Exact Target alerts
• Tested third party banking interfaces like Cash Edge, Ensenta, and Yodlee
• Reviewed business requirements documentation to create, update and execute test scripts in CIT and UAT test environments to thoroughly validate business requirements were met on multiple browsers and devices.
• Captured and logged any defects found and retested them once they were fixed using Quality Center.
• Created a couple of “How To” documents to help team train new hires

Confidential

User Acceptance Tester

Responsibilities:

• Conducted User Accept Testing of hyperlinks, banners, e-spots, online promotions, campaigns, ad hoc adjustments to live pricing and enhancements using multiple browsers on different operating systems.
• Verified projects in Stage and Production to determine whether the projects on are a Go/No Go decision.
• Checked and updated project statuses in Robo-head.
• Logged defects found in Robo-head and discussed the resolutions with Front End Developers.
• Re-tested defect fixes to verify that they had been resolved.
• Worked closely with Lowes.com Merchandising, Marketing, Creative and IT teams to manage online products, content, pricing, and on-site promotions.
• Verified experiments that had been de-activated/taken down were no longer displaying.

UAT Lead Analyst

Confidential

Responsibilities:

• Attended weekly Test & Target experiment demos.
• Reviewed Test & Target experiment requirements documentation to estimate the testing effort needed to thoroughly validate each experiment on multiple browsers.
• Attended and participated in weekly kickoff meetings to provide Product Owners with testing estimates, discuss the potential business impact of each experiment, the expected results of each experiment and schedule experiments to be tested.
• Planned, supported and executed the testing of three separate areas; Test & Target Experiments, Run the Business and Workflow defects.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Supported 6 complex applications and multiple international systems (AQUA, Swift, Midas Plus, Midas Plus Plus, etc.) used to conduct financial transactions in several foreign countries.
• Reviewed function and system changes and determine how to effectively test changes.
• Created Master Test Plans from Business Requirements and Functional Specifications Document.
• Created test scripts with traceability back to the Functional Specification Document.
• Loaded and executed test scripts in Quality Center.

Confidential

Sr. Quality Assurance Analyst/Tester

Responsibilities:

• Planned Test scripts to meet business requirements.
• Created Requirements Traceability matrix.
• Set up Quality Center (load scripts, configure fields, etc.).
• Assisted in developing regression testing entrance and exit criteria.
• Identified test scripts to be used for ongoing regression testing.
• Updated Quality Center final scripts for future use.
• Reported status to Test Coordinator.

Confidential

Sr. User Acceptance Tester

Responsibilities:

• Created UAT Test Plans to test e-Commerce business objectives.
• Coordinated with Business Leads to plan UAT test execution.
• Created and executed test scripts and led projects like Coremetrics Web Analytics, Confidential Legacy rollback, Data Migration, Lowes.com, Gift Cards transactions, Secure Checkout and Remote Shipping using multiple browsers on different operating systems.
• Actively participated in End to End and smoke testing of UAT environments.
• Identified and logged defects using Quality Center.
• Kept track of test results for review, approval, and formal sign off by the Business Leads.
• Reported testing progress and completion to Team Lead and UAT Manager.

Confidential

QA Analyst / Tester

Responsibilities:

• Responsible for the business development and ongoing support of Impact Loan origination application used in Confidential and Confidential Mortgage Corporation.
• Reviewed business requirements and used them to prepare test scripts.
• Planned and executed Regression and User Acceptance Testing on the Products, Pricing, Processes and Workflow security areas of LOS/LPS systems.
• Regularly recommended process improvements to team leads.
• Logged and tracked defects found during testing, discussed defects on defect calls, retested defects and documented resolutions using Quality Center.
• Set up and managed instruction sheets and documents in SharePoint for easy access by all team members.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Worked with Business System Analyst and Developers to further understand and define project requirements.
• Created/Opened Change Request when defects were found.
• Applied Data Dictionaries and deployed Release Assemblies to the application to validate testing.
• Planned the testing of Change Requests, verified that the changes fixed the problem and updated the validation log.
• Tracked Change Request defects found during testing and documented resolutions using STAR Team.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Actively participated in project meetings in order to gather project requirements.
• Worked with BSA’s, DBA’s, and Developers to further define and understand project requirements.
• Planned, developed and maintained test plans, test conditions, test scripts.
• Manually executed Systems, Functional, Stage, and Regression Testing using Empower and i-Quick
• Conducted front end and back end testing querying database tables using TOAD.
• Tracked defects, documented resolutions in Test Director, and obtained end user sign-off.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Prepared Test plans, Test Conditions, Test Scripts from Business Requirements.
• Manually executed the Integration, Systems, Regression and User Acceptance testing of the online IRS Travel Reimbursement online web application.
• Documented defects and resolutions using Kemma Bridge Track.

Confidential

Quality Assurance Analyst/Tester

Responsibilities:

• Facilitated test meetings with different organizational units to gather project requirements.
• Planned the preparation of Test plans, Test Conditions, Test Scripts.
• Executed Systems and User Acceptance Testing, verified results and obtained end user sign-off.
• Provided written and oral status updates to test team, end-users, and upper level management
• Managed defects found during testing and documented resolutions using Rational Clearquest.
• Installed and upgraded software on QA Test Machines, maintained PRC batch servers and Diagnose Plus Web applications.