SUMMARY

• An astute professional with close to 8 years of experience in IT quality assurance and currently handling the role of Sr QA Lead at Wipro Ltd
• Experienced Agile and Waterfall methodologies, have worked in all the phases of SDLC.
• Expert in HP Quality Center (QC), Application Lifecycle Management. Proficient in QC set up and usage for all the modules like dashboard, requirements, management, test plan, test lab, defects and pulling various reports
• Strong experience in SQL server - Database, writing stored procedures and extensive experience in data setup, administration and database testing.
• Experience in programming language includes VB scripts, C and C#
• Skilled in all the testing activities including Test Planning, Design, Execution, Reporting, Root Cause Analysis and Closure
• Skilled in analyzing, trouble shooting and resolving various technical issues encountered during testing, independently
• Adroit in performing Functional, Backend, GUI, Performance, Security, Certification Testing etc. Have experience in black box and grey box testing.
• Have successfully handled different phases of testing like System, Integration, End to End, Regression, Smoke Testing, Pilot Validation, Production Testing, etc. Expert in driving User Acceptance Testing (UAT).
• Excellent functional knowledge in Retail POS, Stores & Logistics, Banking and Finance domains. Over 4 Years of Subject Matter Expertise in Point of Sale functionalities, architecture, interfaces and hardware. Served as Consultant and Business Analyst for Confidential legacy Point of Sale’s EMV tendering.
• Experienced in creating Use Cases, Sequence diagrams, Activity diagrams, Collaboration diagrams, Class diagrams development and UML modelling using modelling tools like MS Visio
• Proficient in usage of all the MS Office tools. Excellent verbal and non-verbal skills. Self Starter and ability to work independently with minimum dependencies.
• Track record of success in leading and managing and improving the process of quality assurance testing; PMP Certified in Project Management; Lean Six Sigma Green Belt Certified in Process Improvement
• Have effectively managed resources, schedules, releases, planning and execution; have consistently delivered quality service on time and within budget even with aggressive timelines
• Shown excellence in Estimation and Scheduling with great accuracy using various tools and techniques. Designed and implemented innovative Testing Strategies and Test plans which contributed in overall testing process improvement and defect slippage reduction
• Proven problem solving skills, analytical skills and have expertise in working closely with all stakeholders in performing risk analysis and mitigation in QA Project Management
• Strong communication, collaboration & team building skills with proven success in receiving several awards for exceptional performance
• 3+ Years of Onsite Coordination Experience, roles/responsibilities includes leading and managing the overall testing activities both at project and program level; Have good experience in onshore-offshore model coordination
• Extensive use of project management tools such as MS Excel, MS Project, SharePoint and Minitab. Proven skills in statistical analysis with Minitab using various techniques like Histogram, Pareto chart, ANOVA, Box Plots and more
• Undergone trainings and well versed with quality processes like Agile Methodologies, Lean, Veloci-Q 101, Six Sigma, Banking 101 & 201, Reviews & Testing, Leadership & management training like The Emerging Leader, Thinking tools - SIX thinking hats, Time & Project meetings
• Self Starter, Excellent Communication Skills, Probem Solving and Analtical Skills, Motivated, Team Building and Appraising Abilities

TECHNICAL SKILLS

TOOLS: HP QC ALM, SQL Server, VB Scripts, C, C#, MS Office, MS Project, Minitab, Jira, VSTF, Visio, Excel VB Macro, SharePoint, Asana, File Apply, SOAP UI, XML

TESTING SKILLS: Test Planning, Test Scenarios, Test Case Preparation, Test Execution, Defects Management, Testing Metrics, Testing Process Improvement, Quality Assurance Metrics

MANAGEMENT SKILLS: Resource Management, Estimations, Risk Management, Project Planning, Estimation, Coordination, Team Building, Mentoring Skills

OTHER SKILLS: Six Sigma, DMAIC, Lean Techniques, Point Of Sale, Requirements Analysis, Functional Specification, Use Case, User Experience Design (UX Design)

PROFESSIONAL EXPERIENCE

Sr QA Lead

Confidential - Milwaukee, WI

Responsibilities:

• Spearheading the following QA management responsibilities:
• Create QA timelines and schedules, review and consolidate estimates and managing testing budget.
• Create Test Plan, Test Stretegy, and Test Scenarios. Review Test Cases and Tracebility Metrics
• Debug issues. Analyze, troubleshoot and resolve the technical issues and road blocks that impacts testing progress. Coordination with Dev and other project team members.
• Ensure projects move efficiently through the testing process flow - starting with requirements phase, through test plans & execution, analysis & recommendations
• Coordinate with various teams like Product Management, Merchandising, Digital Marketing, and User Experience and gather requirements
• Build strong relation with various stakeholders in test execution, analytics and end to end validations
• Testing of the functionality and perform analysis on data generated from from testing; recommend fixes
• Worked with the analytics team on the analysis of the test results and have made presentation on that to the stakeholders
• Have effectively used the stored test results in repository in modifying and optimizing the test case execution as the testing progressed
• Responsible for Leading and Testing the following
• Mobile RF(PDA) device's link esign application that's used by the store associates to link the signs
• Traditional motorola devices have the legacy mobile OS developed by Kohls and the latest bluebird devices has the Windows mobile OS in it. Involved in testing both.
• Esign - Epaper Displays, which displays the price. Currently we have the esign display devices from Samsung and Altierre
• Firmware and upgrades of the mobile and esign devices; Gateways, Access Points and DHCP network setup
• Samsung and Altierre's interface software and the Web Monitoring Console(web based application)
• Access Via Application which is used for creation of the images that's to be displayed on the esign display
• Mid-Tier applications which runs on Mainframe and Unix, where we do the file apply process for distributing the signs across the stores

Sr Test Lead

Confidential - Minneapolis, MN

Responsibilities:

• An Onsite Testing Coordinator for the Point of Sale projects under EMV and Retalix
• Subject Matter Expert in resolving functional clarifications to the testing team
• Business analyst role as additional responsibility during some phases of the project
• Involved in preparation, inspection and responsible for taking approval of test plans, test scenarios and traceability matrix
• Effectively coordinated and handled the testing components of assigned projects. Performed extensive testing on POS, sharepoint, NCR - POS Registers, Hypercom and Verifione GPDs/PIN Pads, Tested with various Cards
• Performed Certification Testing on third party applications used for testing
• Responsible for working with Dev team and 3rd party vendors and ensure timely delivery of the code for testing
• Managed the QA operations and support of pilot deployment; coordinated and managed rollout schedule/issues
• Steered in leading the team and met aggressive timelines with quality deliverables when there were crunches
• Responsible for the overall, coordination, implementation, and execution
• Have suggested various optimization opportunities on the POS application that increased the profitability and improved the user experience

Test Lead

Confidential - Minneapolis, MN

Responsibilities:

• Served as Tester with ‘Test to Break’ attitude
• Entrusted with the following responsibilities:
• Leading testing efforts independently for multiple cross functional POS and Ecommerce projects
• Implementing test automation using tools QTP and Selenium
• Driving review meetings of test plan, test scenarios, requirements traceability metrics, and test cases
• Creating automation scripts for testing the sharepoint application using selenium web driver
• Have effectively tested various POS functions which includes but not limited to Sale, Refund, Adjustments, Voids, LID Tandem validations, SPAM, Payments/Tendering, and Hardwares
• Successfully coordinated with:
• Multiple test leads and successfully completed E2E testing for the projects handled
• Development team on the code merge of different projects and perform release integration testing and Regression Testing
• Administered the activities of test Closure; post implementation, pilot validations and warranty support

Test Process Analyst

Confidential

Responsibilities:

• Spearheading the following activities in forming TCoE;
• Build and improve QA processes and testing effectiveness by applying appropriate test practices.
• Socialize new Test Strategies to Program Managers and the Project Managers
• Create & manage the repository for the testing artifacts for all the projects in SharePoint
• Prepared testing process Hand Book for the Testing COE and owned creation of Testing Education Library in the SharePoint
• Effectively analyzed and improved the existing process gaps & flaws by using six sigma DMAIC techniques
• Responsible for standardizing the testing artifacts across the projects, lead the core TCoE team
• Carried out evaluation of the accuracy in estimations, quality in test cases and defects, effectiveness in execution, and analysis in defects slippages
• Successfully implemented Lean methodologies in testing team, improved team communication, resource onboarding, status reporting, efforts logging, etc.

Test Analyst

Confidential

Responsibilities:

• Test Planning; provide leadership and guidance to Testers and Test Analysts
• Create Test scenarios, Test Cases, and Test Data.
• Conduct Test Plan Inspection, Test Scenarios review with the business team and in corporate the comments
• Build deployment and configuration in the POS registers
• Test Execution and Test Reporting; Triage Defects; Perform Test Closure activities
• Implement and Test new POS register hardware like Scanners, PIN Pads etc in QA and approve for Production
• Data Setup and co-ordination with Business Users for UAT

Project Engineer

Confidential

Responsibilities:

• Analyze Requirements; Create Test Cases and Test Data. Optimize Test Cases across different modules
• Execute Test Cases, Log and Track Defects
• Write SQL queries for backend testing
• Coordination in creating the regression test suite and automation of Regression Test Suite
• Proof of concepts for newer automation tools

Project Engineer

Confidential

Responsibilities:

• Unit Testing - Test Case Development and Execution
• Write Test Scenarios, Design Test Cases
• Test Case Execution
• Documentation of test results; Log/Track Defects