PROFESSIONAL SUMMARY:

• Senior IT Program Manager / Agile Program Lead / Release Train Engineer APPLICATIONS MANAGEMENT | AGILE COACH | BIG DATA | HEALTH CARE | STATE GOV PRJ |
• 13+ years in Program Management; active PMP, SAFe Scrum Master, SAFe Agilest (SA), and CSM certification; expert in complex projects, with large budgetary responsibility, collaborative, negotiating and motivating skills.
• 17+ years IT experience and a seasoned professional, with outstanding planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Deep understanding of incremental delivery and the value of metrics, program backlog tracking, burndown metrics, velocity, and task definition plus hands on with software development processes and procedures.
• Comprehensive understanding of Service Oriented Architecture / Frameworks (service layer isolation) and Front End User Experience plus Front End Development technologies such as HTML5, CSS, and JavaScript.
• Highly skilled result oriented manager to deliver quality, on - time, within-budget solutions to executive, business and PMO Teams. Management style balances priority and risk to satisfy objectives in complex fast paced environments.
• Ability to bring structure to ambiguity and synthesize issues in multi-million dollar program engagements for IT projects in Healthcare, Insurance, Financial, Life sciences, Telecom industries.
• Experienced in managing cross-functional and global programs end-to-end, including program charter, business case, business case for program approval, project creation and allocation, to closure/sustenance of technology projects.
• Ensured the program artifacts are in compliance with defined or customized delivery methodologies and framework, and against original objectives and business case parameters (costs vs. benefits) and tracking ROI.
• Problem diagnosis, root cause analysis and continuous improvement recommendations to ensure ongoing improvement of systems and processes and adherence to PMO methodology for tools and templates.
• Experienced in planning, budgeting and execution of multi-million portfolios, assessment of required enhancements and corresponding business cases, financial forecasting and monthly reconciliation and reporting.
• Pro-active Risk and Escalation Management, including identifying cross-projects dependencies, tracking against defined program/project KPIs, prepare and submit project for governance gate approvals.
• Experienced in effort and resource estimations and undertaking resource procurements, managing large and cross teams, target planning and performing project/annual appraisals.
• Published project status reports and dashboards to steering committee and executive leadership, identifying and communicating any performance variances to planned scope, timeline, and budget.
• Comprehensive experience in designing systems / procedures for change management in IT project operations to design technical solutions, ensuring business functionality adherence.
• Rally, PPM Optics, MS Project, Planview, Clarity, MS Office, SharePoint, iPlan, iPTS, ShARP, IBM Rational Tools; Burn-down charts; Product backlog; Retrospectives refinement; Poker; Project Dashboard; Milestone Reporting; Capacity Planning; Demand Management;
• Request for Proposal (RFP); Project Charter; Stakeholder Analysis and Management; Influence Maps; Risk Impact / Probability Chart; Cost Benefit Analysis; GAP Analysis; SWOT Analysis; Gantt chart
• Work Breakdown Structure (WBS); RAM Charts; RACI Model; MoSCoW Prioritization; GAP Analysis; Critical Path analysis; Scope Control; Project Cost Estimation; Resource Leveling; Earned Value Method (EVM)

TECHNICAL SKILLS:

Languages: JAVA, J2EE, JSP, JMS, XML (SAX, DOM), XSL, XSLT, XPath, SOAP, HTML and DHTML, JDBC, UML, JavaScript, Eclipse, COBOL, IMS, CICS, JCL, C, C++, TCL/TK, Altshell Scripting

Application Development Suites/Tools and Business Portal: FTP, SFTP, XML Spy, Informatica, SQL, PL/SQL, FileNet, Oracle Business Intelligence, ETL, SQL Explorer, Putty, DB2Connect, Site Scope, Site Minder, SOA, XML, XSLT, WSDL, XML Schema, IBM Cognos

Environment: s and Databases: VxWorks, Linux, Windows 7, LAWSON, Mainframe, UNIX (Sun Solaris OS), OSE, Windows NT, ALTOS (Alcatel), Oracle RAC, DB2, SQL Server, Tera Data, Apache Hadoop (in discussion)

Application Servers: IBM Web sphere 6.1, WAS Cluster, WAS Farm, Apache Tomcat, IBM Info Sphere (MDM), Iron Port Encryption Appliance (IEA), IBM InfoShpere

Enterprise Application Integration: J2EE Web services, IBM Enterprise Service Bus, IBM Middleware, Data stage, Data Power, XML Gateway, MQ Series, SSO, LDAP, Message Service, Web Sphere Process Server, Oracle Access Manager, Ab Initio

Telecom Protocols and Switch Knowledge: IMS, VoIP, IPv6, SIP, H323, DOCSIS, MGCP, RTP/RTCP, SS7, V5.2, IS 41C, GSM, LAP-D, ISDN, AIN, INAP, TUP, ISUP, TCAP, GR-303, TR08, R2, Decadic, CAS/MF, TCP/IP Alcatel’s OCB 283 Switch, Lucent 5ESS, LS-2000, SLC-96, SLC-5, RAS (3Com, Lucent), Cisco Voice gateway - MGX8500, Cisco 7500 series routers, Confidential Definity switch, Confidential Definity switch, ALTOS (RTOS)

CORE CAPABILITIES:

• Technical Program Management. SAFe (Scaled Agile Framework), PMP and CSM certified IT Manager with extensive background in software development in small to large, complex environments. Expertise includes:
• Cross-Functional coordination, Client Relations, Business & IT Planning
• Process Analysis & Redesign, Budgeting & Planning, Cost & Resource Estimates
• Change Control Management, and Risk & Scope Management
• Industry Knowledge.
• Healthcare and Life sciences
• Telecommunication and Wireless
• Insurance and Financial
• State Government IT Implementation
• Application Architecture Design / Development / Problem Solving / Big Data.
• Cross Platform Application design, development and Implementation
• Tera data and Hadoop Big data analysis for Business Intelligence
• Mentoring / Training. Excel in guiding and mentoring team members and clients; impart trainings on web development tools and methodologies.

PROFESSIONAL EXPERIENCE:

Agile Program Lead / Release Train Engineer

Confidential, Hartford, CT

PM Methodology: Scaled Agile, Scrum of scrums; Tools: Rally, Wiki, Flowdoc, PPMOptics, Microsoft tools.

Environment: Java, REST services, WSDL and SOAP UI, Web Portal, Tableau, SSO

Responsibilities:

• Act as execution lead closely partnering with Product Manager & IT Delivery Owner to guide one agile release train and foster team collaborative environment that tears down silos between groups.
• Establish program level cadence and drive program level ceremonies (e.g. PI Planning, Product Management Council, Scrum of Scrums, release train retrospectives, HIP Sprint)
• Work with other program leaders to drive the definition and refinement of the program backlog and maintain metrics that provide visibility to stakeholders on program-level plans, progress and quality.
• Serve as an escalation for impediment removal for the Scrum Masters and scrum teams and work cross functionally to align strategy, methodology and execution
• Actively contribute to the company’s Agile and Lean Community through participation in the internal Agile Community of Practice and Scrum Master Forums
• Develop, coach, and mentor team members to advance their skills and career and be a change agent to foster a “learn by doing” environment.

Senior Project Manager

Confidential, Durham, NC

PM Methodology: Both Waterfall and Agile; Tools: Planview, IBM Rational, Cognos, Microsoft projects.

Environment: Java, SSO, IBM server, SaaS Hosted Solution, ClickView, TeraData, Ascend DB, Tableau, IAM vendor tool

Responsibilities:

• Responsibility to define milestones, reserve resources, resource scheduling, contractual compliance, budget, customer satisfaction and maximization of profitability of program, from concept to release, in cross functional global team
• Developed and updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Define and initiate programs to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Setting project cost, schedule and productivity benchmarks
• Enabling teams to consistently provide contract deliverables
• Creating productive internal and external client relationships
• Establish and execute communication plan, facilitate executive meetings to communicate with senior leadership stakeholders and provide reporting on the health of the initiatives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels. Negotiate budgets, schedules, and resource allocation between, vendor, and business teams.
• Accountable for decision of shifting priorities and responded with new approaches as required by changing program demands and conditions, to more efficiently support client expectations.

Senior Project Manager

Confidential, Albany, NY

PM Methodology: Waterfall; Tools: Microsoft projects, IBM Rational tools, iPlan, Excel, CPM

Environment: Java, Windows Server, IBM server, Oracle DB, SQL Server, SAN and NAS server, MPI proprietary algorithm

Responsibilities:

• Develop and manage work breakdown structure (WBS) of information technology projects and develop / manage annual budgets for information technology projects.
• Identify, review and select vendors or consultants to meet project needs. Negotiate with project stakeholders or suppliers to obtain resources or materials.
• Budget preparation, estimation and bids along with producing various proposals, planning and necessary contracts. Responsible negotiations and purchase orders and usual contracts with customers.
• Perform risk assessments to develop response strategies. Submit project deliverables, ensuring adherence to quality standards and provide essential quality assurance measures.
• Application of knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Scrum Master/Program Manager

Confidential, Basking Ridge, NJ

PM Methodology: Mostly Agile and Waterfall; Tools: Burn-down charts, Product backlog, Retrospectives refinement

Environment: Confidential S8700, RAS (3Com, Lucent), 46xx, 96xx endpoints, Ipv6, C, C++, Java, FreescaleProgram: Enterprise tablet development; Project: IP endpoint feature development and IPv6 implementation

Responsibilities:

• Facilitated the Scrum process of planning, daily stand-ups, reviews, and retrospectives with team and Product Owner to proactively remove impediments to progress.
• Defined and refined Agile metrics to understand team performance and primary contributor to the decision making process to facilitate conflict resolution.
• Guided the scrum team through the development, testing and implementation stages and review of effective business value delivered of the completed work.
• Estimated project budgets, coordinated with finance department for funds and plans for purchasing of equipment and hardware in a cost-effective way.
• Negotiated budgets, schedules, and resource allocation between US and India technical, vendor, and business teams; improved planned project closure rate from 20% to 88%, a key performance measure.
• Acted as key SME (subject matter expert) for all issues associated with business process and quality management. Reduced the issues reported by 15% quarter on quarter.

Program/Project Manager

Confidential

PM Methodology: Agile and Waterfall; Tools: Burn-down charts, Product backlog, WBS (hardware)

Environment: MPEG4, H264, MJPEG, Sun Solaris OS, Windows NT, C, TCP/IP, UDP

Responsibilities:

• Identify need for initial or supplemental project resources. Identify, review, or select vendors or consultants to meet project needs. Initiate, review, or approve modifications to project plans.
• Manage project execution to ensure adherence to budget, schedule, and scope. Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
• Perform necessary on site administration along with proper quality control measures for ensuring the entire project finish on time and due budget.
• Defined and initiated projects, and assign project managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Translated the business needs of the client into technically enabling solutions and actionable tasks and provided Beta trial support.