SUMMARY:

• Degreed professional with 15+ years experience in:
• Writing
• Editing
• Information Security
• AML & CFT
• Research
• Business Continuity
• NERC CIP
• Governance, Risk & Compliance
• EAM
• NIST, ISO 27001 - 2, GLBA, SOX
• Policies & Procedures
• Training
• Risk Management
• Audit prep
• Disaster Recovery
• Network Operations Center (NOC)
• Security Operations Center (SOC)
• Business Analysis

TECHNICAL SKILLS:

Acrobat

Archer

AWS

Confluence

Documentum

FrameMaker

Illustrator

Jira

JDE/PeopleSoft

Mac/PC

Microsoft Office

NetWitness

Nexpose

OSI Monarch

Remote Desktop

SailPoint

SAP

SecurID

ServiceNow

SharePoint

SnagIt

Visio

VMWare

Web Gateway

EXPERIENCE:

Confidential

CIP Compliance Analyst

Responsibilities:

• Provided analysis, administrative, technical writing, development, and maintenance services to the Cybersecurity Capability Team, which is responsible for the Technology Organization Confidential CIP evidence collection, processes, and procedures.
• Captured and analyzed evidence required for TMS certification; analyzed the new TMS application to determine CIP evidence required to be captured post-implementation; worked with Confidential team to create new Master Asset List; created and maintained CIP Evidence Spreadsheet for certification; created or edited procedures based on changes due to new TMS rollout;
• Worked with Confidential CIP Compliance Sr. Manager to prepare audit responses to inquiries; assisted CIP Compliance Sr. Manager and others during internal and external audits; maintained solid knowledge of all CIP Compliance Standards, and updated Confidential ’s CIP Standards and Procedures, as required.

Confidential

Senior Technical Writer, Business Analyst

Responsibilities:

• Analyzed business requirements to identify gaps in Anti-Money Laundering and Combat of Financing Terrorism procedures for Global Banking and Markets current anti-money laundering and financial crime prevention compliance in Global Standards; interviewed SMEs across multiple lines of business to ensure their departmental procedure needs were met; researched solutions, and developed a plan to create and edit procedures, and publish to multiple repositories; created matrices of Country AML and GFC standards, and SPF and PEP requirements; expanded self-sourcing guide to aid analysts with customer due diligence, and enhanced due diligence; created quick start guide for using and troubleshooting Global Policy Source repository.

Confidential

Senior Technical Writer

Responsibilities:

• Consulted with International Financial Services company to analyze gaps in current Technology documentation and develop a plan to create or edit standards and procedures to comply with GLBA, and prepare for an upcoming audit.
• Interviewed SMEs across multiple lines of business, created/ edited process maps, and wrote documentation standards and processes; researched document/content management systems; managed schedule to meet documentation and compliance deadlines; created a set of business processes to guide new employees on basics such as setting up a printer, requesting building services, requesting a meeting room, catering a meeting, setting up a web meeting, and other tasks.

Confidential

Senior Technical Writer

Responsibilities:

• Consulted with a cyber security firm to create and update client policies and procedures to comply with NIST SP 800-171.

Confidential

Senior Technical Writer

Responsibilities:

• Performed gap analysis and wrote technical standards and procedures for infrastructure, and AWS cloud in preparation for a SOC 1 audit; analyzed existing business processes and updated to reflect new procedures.

Confidential

Senior Technical Writer

Responsibilities:

• Worked in Information Security and Compliance to bring Confidential up to NIST, ISO, SOX, PCI DSS, DFARS, ITAR, EAR, and Confidential standards; interviewed SMEs to write and edit policies, procedures, and work instructions in both Word and FrameMaker; developed and administered document control system on SharePoint and GRC tools (CyberOne and RSA Archer); created process flows, swimlanes, network maps, and Enterprise Support inventory in Visio; developed schedule to meet documentation and compliance deadlines.

Confidential

Business Analyst, Technical Writer

Responsibilities:

• Worked in Business Operations to edit and create business process documentation in response to audit findings, and build a process repository.
• Performed gap analysis, interviewed SMEs, QA and compliance staff to develop a plan of action, and created new user manuals.

Confidential

Senior Technical Writer

Responsibilities:

• Surveyed the existing policies and procedures for IT Risk, Security & Compliance, identified gaps, and then worked with SMEs to create or edit CIP (Critical Infrastructure Protection) policies, plans and procedures to comply with latest Confidential standards; mapped networks and data rooms, and created process maps in Visio; set up document control using SharePoint; worked with PMO and other technical writers to schedule and meet deadlines; reviewed and edited all documents for compliance and consistency.

Confidential

Senior Compliance Writer

Responsibilities:

• As part of IT Governance, worked with all groups to write policy, procedures, and reference guides to comply with Regulation SCI mandates of the Dodd-Frank Act prior to SEC audit;
• Created and edited process maps in Visio; managed other technical writers; created and managed documentation schedule; set up document control within SharePoint, PolicyTech, and RSA Archer.

Confidential

Business Analyst, Senior Technical Writer

Responsibilities:

• Catalogued existing business processes in Corporate Engineering; created and deploying a cohesive set of business processes; designed user manuals, forms and logs to aid in deployment; created computer-based training using Captivate, Premiere and PowerPoint for Pioneer’s presenters at Oil & Gas Conference;
• SharePoint administrator and developer for Standards and Portfolio Management team sites; worked with outside consulting team to create business process diagrams in Visio for a portfolio management system.

Confidential

Business Analyst

Responsibilities:

• worked with SMEs across multiple lines of business to perform gap analysis of existing business processes, and create and update procedures to comply with Novartis and regulatory standards.
• Created templates in Word and FrameMaker, and developed user manuals, training in Captivate and PowerPoint to aid in transition; set up a SharePoint team site as a local document repository until publishing to Documentum.
• Created process maps using Visio.

Confidential

Senior Technical Writer

Responsibilities:

• Worked with Software Engineers and end users to customize SAP bar code program, and then create user manual and technical guides for the custom application using Word, FrameMaker and RoboHelp.
• Modified guides for American, European, and Asian offices.