SUMMARY

• More than 9 years of experience of Quality Assurance experience in the IT industry
• Experience includes Telecom, Banking, Finance and Order Management domains.
• Expertise in using automation tools like QTP, Load runner, Selenium IDE, Selenium Web driver.
• Knowledge of all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Expertise in developing test plans and test cases from Business Requirement Documents (BRD) and Functional Specification Documents (FSD).
• Strong skills in establishing QA policies, procedures and strategies and in developing appropriate processes to ensure product quality.
• Experience in testing SAP SD (Sales and Distribution), MM (Materials Management) and FICO (Finance and Control) modules.
• Performed Black Box, Regression, Functional and Smoke testing of the IPTV over various scenarios and environments on different Set Up Boxes ( STB ) and Modems
• Testing experience includes smoke, GUI, functionality, integration, regression, compatibility, performance, load and stress testing of web and client/server applications.
• Knowledge of Defect/Bug tracking process with tools like HP QC, and Bugzilla.
• Strong working experience in various databases such as Oracle, MySQL, SQL Server and MS Access.
• Hands on experience in setting up the test environment, installations and configuration.
• Ability to coordinate and organize offshore and onsite QA efforts.
• Excellent communication, interpersonal and leadership skills.
• Exceptional analytical, trouble shooting and problem solving skills.
• Dedicated team player with an ability to manage multiple projects simultaneously.

TECHNICAL SKILLS

Testing Tools: Quality Center, QTP, Selenium, Load Runner, Test Director, Wire Shark

Defect Tracking Tools: Quality Center, Bugzilla, Test Director, Test Web, STB

Databases: MS SQL Server, Oracle, MS Access

Reporting Tools: Quality Center, Report Painter

Languages: VB, VB.net, C, C++, Java, SQL, PL/SQL

Web Design Tools: HTML, DHTML, XML, SOAP UI

Operating Systems: Windows XP, NT, UNIX, Ubuntu Linux, Mac OS

Software Package: MS Office

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

QA Tester

Responsibilities:

• Prepared detailed test plans and test cases which specify testing overview and testing approach depending on the Business and Technical requirements.
• Performed black box, regression, functional and smoke testing of the IPTV over various scenarios and environments on different Set Up Boxes ( STB ) and Modems.
• Steam management verification with different account profiles (0SD/4HD, 2SD/2HD, 0SD/6HD,1SD/3HD, 0SD/8HD etc.) and multicast / unicast based on DSLAM network settings.
• Testing all features of Set top box (Program Guides, Pay - Per-View, Video on Demand, Recordings, Parental Controls, Settings, Caller ID, STB diagnostics and Audio/Video Quality testing) and EAS (emergency alert system) and EAN (emergency action notification) Alerts.
• Developed test strategy by identifying appropriate testing strategies based on project quality and testing goals.
• Performed manual testing, system testing, acceptance testing, functional testing and network data packet testing for verifying application functionality.
• Performed wireshark analysis of data packets for network testing on Ubuntu Linux operating system.
• Defects logged, tracked and managed the reports through the TestWeb tool
• Involved in creating and maintaining test data for different types of testing.
• Test results are documented using MS Word and maintained MS Excel sheets for personal tracking of the defects.
• Prepared and provided test status reports to the management on system status, system changes, problems and potential impacts.
• Interacted with project manager by conducting User Acceptance Testing (UAT) to ensure that the total functionality of the set up boxes and residential gateways were met by complying with all the business requirements.
• Understanding of 802.11 a/n -802.11AC Wi-Fi Standards.
• Prepared test completion reports.
• Experienced with writing test cases for automation and executing test cases using Witbe using python and Mcap and Pcap section of witbe and Test shell.
• Experienced in analyzing automation reports and log defects.

Environment: Test Web, Wire Shark, Linux, RGs, DSLAM, STBs, Witbe, Test Shell

Confidential, Bloomington, IL

Sr. QA Analyst

Responsibilities:

• Extensively involved in all phases of SDLC (Software development Life cycle) using Agile methodology
• Involved in preliminary meetings with core project team to discuss Business Requirement Document (BRD)
• Prepared test plans and test cases for manual and automated testing according to requirements
• Ensured data quality in database by writing and executing SQL statements
• Worked on test data management for testing.
• Developed smoke test cases using Selenium EDI tool and regression test cases Selenium web drivers integrated with Java
• Validated inbuilt CMS tool along with web application on different browsers
• Involved in Functional, Regression and Smoke testing
• Prepared traceability matrices to fill gaps between requirements and test cases covered
• Used VB Scripting in QTP, generated test results and analyzed actual and expected results
• Developed data driven scripts in QTP and executed scripts
• Used checkpoints to check functionality in QTP
• Used synchronization, call functions, parameterization, and reusable actions to enhance test effectiveness
• Interacted with developers and managers to identify and resolve technical issues encountered during automation testing using Selenium in Twist
• Wrote SQL queries for searching, creating and updating test data
• Interacted with DBA's, developers, systems engineers and network engineers during testing and isolated bottlenecks at different levels
• Managed and executed test cases and logged defects in defect reporting tool using Bugzilla
• Provided status reports to the project manager

Environment: Quality Center 10, QTP 10, Selenium IDE 1.7.2, Load Runner 11, UNIX, Java, Windows XP, IE, Firefox, Mozilla, SQL Server, Bugzilla.

Confidential, Carmel, IN

QA Analyst

Responsibilities:

• Created Test plans and Test cases based on business requirements of the application.
• Experienced and involved in all testing faces like planning, execution and validation, report. Expertise in various automation and reporting tools HP QC, Selenium and Q.T.P and extensive experience in writing SQL queries executing SQL queries and stored procedures to validate the data in the backend.
• Performed User Acceptance testing plus Hands on experience in testing of the inventory system & carried out regression testing performance and load testing on it.
• Worked extensively on creating and executing Test Cases and Test Scripts using manual and automated methods.
• Evaluated a number of commercial and open-source Performance Testing Tools, developed and run trial scripts, compared and documented results, and provided a detailed technical recommendation for a Business Case
• Performed Continuous Integration with Cruise control, Hudson/Jenkins. Virtual test lab using VMware.
• Test Strategy was prepared based on the Functional Requirement Specifications and System Design Specifications.
• Created Global GUI Map File and involved in customization of the GUI Map file.
• Maintained testing standards and was also involved in creating test scenarios.
• Tracked the bugs and reported them using Test Management Tool as the defect tracking tool and performed regression testing.
• Reviewed and analyzed executed test results with business analysts for coverage analysis.
• Proficient in SQL and understanding relations in data structures.
• Communicated with QA Managers, Developers, and Team Members during test execution and participated in daily scrum meetings.

Environment: Manual Testing, QC 8.2, Load Runner 8.2, Visual Basic, Oracle 9i, UNIX, MS Windows, MS Office Suite

Confidential, Frisco, TX

QA Analyst

Responsibilities:

• Worked directly with technical teams, business users, and managers to analyze, design, plan, prioritize, and manage solutions for business
• Reviewed business requirements, process design documents, and functional specification documents, and supported technical developers in building technical specification documents
• Supported testing teams in creating test plans, developing test scenarios, test scripts and carrying out system and regression testing using HP Quality Center
• Designed scenarios and used HP Quality Center to monitor all end users in a scenario from a single workstation
• Tested the complete Order-to-Cash cycle of Quotation, Order, Delivery, Shipment and Billing, as well as the simcard activation process
• Executed functional test scripts for smoke testing HP Quality Center upgrade from QC10.0 to QC11.0
• Involved in resolving issues related to Order-to-Cash cycle, including Customer Master Data, Pricing, taxes, Sales orders, exchange orders, automatic return order generation, goods issue, shipments, stock transport orders, credit card processing, and invoices
• Conducted triage calls for defect analysis and resolution to meet the SLA’s for test completion
• Worked as Test Lead on projects involving more than 10 resources including onsite and offshore teams
• Coordinated with offshore resources to assign project tasks and received daily status reports

Environment: Quality center, Bridge way, SAP, Windows NT, XML, BI application, Java, Oracle 9i, SQL, MS Project, Cloud

Confidential, Muscatine, IA

QA Analyst

Responsibilities:

• Designed and documented test plans, test cases, test scenarios, and test strategies based on business requirements and design documents
• Worked with the Developers and test lead to verify test cases
• Prepared test data for positive and negative test scenarios for functional testing as documented in the test plan
• Performed development integration, system integration, end to end and user acceptance testing for the data services
• Performed functional testing, performance testing and regression testing using QTP
• Performed load testing by burdening server with users to test application performance under stress conditions using Load Runner
• Used Inner and Outer joins while testing from multiple tables
• Performed Automation testing by using Quick Test Professional
• Performed data driven tests to validate the same scenario with different test data using Quick Test Professional
• Established connectivity between QTP and Quality Centre to access functions from QC
• Used Quality Center to store all testing result and for defect tracking and reporting
• Generated enhanced graphs and reports with Quality center
• Provided weekly management status reports and coordinated meetings between test team and development team to review defects

Environment: QTP 9.0, Quality Center 9.0, HTML, Windows XP, VB scripting, Load Runner 11, MS-Office, My SQL

Confidential, Dallas, TX

Jr. QA Analyst

Responsibilities:

• Developed and designed test plans based on high-level documents (BRD & FRS)
• Participated in writing test scripts, test plan, test cases, test procedures and test sets based on use cases and requirement specifications
• Defined test criteriaandproject schedules, andparticipated in project meetings and walkthroughs to develop the test plan
• Created, implemented & executed import and export programs on SOAP UI in Web services
• Performed functional, integration, regression and ad-hoc testing
• Tested web services and XML using SOAP UI
• Coordinated with automation team for creation of regression test casesby giving scripting scenarios
• Participated in backend testing of database by writing SQL queriesto test the integrity of the application and Oracle databases usingTOAD
• Createddata driven testingfor positive and negative scenarios, by creating and storing data sets in MS Access
• Worked on functional testing using Rational tool
• Held regular interactions with developers, business analyst and logic unit workgroup
• Actively participated inbug meetingsto resolve the defects in efficient and timely manner
• Tested scenarios for the applications and performed manual testing in HP Quality Center
• Performed database and application functional testing

Environment: Quality Center 9.0, UNIX, Java, MS Access, HTTPS, XML, SQL Server, IBM-Rational Clear Quest

Confidential

Jr. QA Analyst

Responsibilities:

• Participated in documentation of test plans, test cases and expected results in Test Director
• Created test scripts using Automation tool QTP to check functionality of application
• Performed smoke, functional and regression testing using QTP
• Worked on data migration from legacy to the new system.
• Performed manual and automation tests on various modules using positive and negative scenarios
• Analyzed end-to-end functionality by testing application manually
• Documented and reviewed manual test cases and customized Test Director as needed
• Performed Back End testing of the database by using SQL queries to verify data conversion and data repetition
• Grouped Manual test cases in sets and scheduled them for execution using Test Director
• Monitored test results, tracked defects and communicated them using Test Director
• Actively participated in bug meetings with QA team and developers to discuss and resolve outstanding defects

Environment: Windows XP, QTP 9.0, Test Director 8.0, UNIX, TOAD, Oracle 9i/10g, MS-Excel