SUMMARY

• Over 12 years of Software Quality Assurance Testing experience (Manual, Automation, Functional and ETL Back End Testing) with resourceful problem solving skills. Well versed with Software Development Life Cycle, Testing Life Cycle, Bug Life Cycle and Preparation of Test plan, Test Strategy, Traceability Matrix and Test Cases.
• Knowledge in SDLC methodologies for the development, design and implementation of software applications.
• Extensive knowledge in Agile, RUP and Waterfall Methodologies.
• Extensive experience in release management and SDLC Methodologies.
• Excellent understanding of Ascendant / ASAP methodologies and gathering business process procedures (BPP) documentation for preparing Test Plan.
• Experience in Quality Assurance testing on various platforms like SAP, Mainframe, POS, ABM, Data Warehousing,Weblogic Severs, Web based applications, Client/Server applications, E - Commarce Applications, Java, UNIX shell scripting, .NET, Oracle, DB2,MSSQL, ETL, Cognos, SQL, PL/SQL, TOAD, ADP and Amdocs.
• Involved in setup TSYS options and testing those options in V-region.
• Extensive experience in testing PEGA (workflow management tool) and DRS applications.
• Experience in validating SAP R/3 - modules (SD, FI, MM, BW, and CRM) as SAP end user and good knowledge in the management and support of a multi -component SAP landscape.
• Having solid understanding of distributed R/3 systems and design in order to reconcile data from BW queries to ODS and cubes.
• Strong working experience in the Data Analysis, Data Verification and Validation of an ETL Applications using Backend/Database Testing.
• Experience with working tools like TOAD 10.0, MS SQL Server Management studio, Win SQL for creating and executing SQL Queries.
• Extensive experience in developing and reviewing Test Plans, Test Strategy, Test Scenarios and Test Cases.
• Analyzed Functional Requirement Specifications (FRS), System Design Specifications (SDS), Business Requirement Documents (BRD) and User Interface Documents (UID).
• Extensive experience in Functional Testing, Regression Testing, User Acceptance Testing, Load/performance Testing, GUI Testing, Unit Testing, Sanity Testing, Integration Testing, System Testing, Black Box Testing, White Box Testing, Positive & Negative Testing, Cross browser Testing and Back end Testing.
• Experience in AMDOCS Billing and Customer Relation Management (CRM)/CSM.
• Excellent in testing cross-functional modules like SD, MM and FI/CO.
• Involved in transport collection and release of transports from Quality to production and worked with the basis team for successful release of the transports.
• Involved in testing the tickets in the production depending upon the priority level allotted.
• Experience in testing Data Warehouse applications, Business Intelligence reports generated by various BI Tools like Cognos, Crystal Reports and Business Objects.
• Extensive experience in Banking (Retail banking, Credit Card, Credit Risk, Market Risk, Wealth Management, Capital Market and Investment banking), Insurance, Telecom, ERP (SAP), Retail Industry and TSYS applications.
• Experience working on Mainframe with TSO/ISPF green screens.
• Experience in Data Transfers using Batch input methods, Transferred master data from previous system using LSMW SAP Tool.
• Extensive experience in Enhancement, Upgrade & post Go Live implementation support
• Good communication and inter-personal skills, accustomed to work in a team environment with tight schedules and capable of working efficiently under pressure, manage multiple project.

TECHNICAL SKILLS

Testing Tools: QTP 9.2/9.5/10,Load runner 8.1, Silk, Selenium

Test Management Tools: Test Director8.0, QualityCenter10.0, Rational Clear Quest, Clarify Ticketing Tool, Rational Clear case, Rational Quality Manager

Programming Languages: VB 6.0, VB Scripting, UNIX Basics.

Operating Systems: Windows (95, 98, 2000, XP, VISTA, Win7, NT), UNIX, Linux, Solaris.

Web Technologies: Servlets, JDBC, EJB, JSP, HTML, DHTML, ASP, Web logic Servers, E- Commerce, Web based applications, Client/server applications

Reporting Tools: Cognos Reports, Crystal Reports and Business Objects

ETL Tools: Informatica, Abinitio, Data Stage

RDBMS: SQL-Server 2000/2008, DB2, Oracle

ERP: SAP R/3, ECC 6.CRM 4, BW 3.5, BI 7

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr.QA Analyst

Environment: Mainframe, TSO/ISPF, DB2, FILE-AID, QMF, CICS, Arrow, Oracle, SQL, JCL, SOA, HP Quality Center (ALM)

Responsibilities:

• Prepared Test Strategy for the Bulk Tokenization by using of requirements and specifications.
• Verified, updated and validated transaction data information, PNR information and authorization of transaction data in green screens of Mainframe application.
• Created and modified test data using File-Aid.
• Worked FTP for file transfer testing process.
• Performed Online testing using CICS, QA batch Testing and Manual Testing.
• Developed test cases for Bulk Tokenization request file and response file.
• Prepared the test request file and test response files as per ACI file format and send to ACI through FTP process and monitor the file transfer as a part of integration testing with ACI.
• Validated the response file have only token instead of credit card number and verify in RTDS data base also the token are updated .
• Created reservations in arrow through different channels like IB (Internet booking), MBR (Mobile App), Quick-Trak, IVR system, Stars and rail raise.
• Validate the date and time stamp for clearing file it should be current date minus one day all the time.
• Validate the clearing file total number of records, Arrow total records, AB file total records and RTDS data base total number of records.
• Verify the PNR (Passenger Name Record) data in Mainframe after the AB file process complete.
• Compare the Arrow PNR data against with the Mainframe AB reports and RU reports like Passenger name, Amount of the ticket, train details, mode of payment and agent details.
• Verify the different reports like Agent activity report, PSTDL report and dollar variance report after the daily clearing file AB file process complete.
• Used QMF tool to write SQL commands to retrieve the data from DB2 data base.
• Participated in daily defect tracking meetings.
• Used HP ALM for test management and defect tracking.

Confidential, Wilmington, DE

Sr.QA Analyst

Environment: Mainframe, TSYS, CCD, HP Quality Center (ALM), SAS, Aprimo, JAVA, JAWS, DST, Micro Strategy and .NET

Responsibilities:

• Prepared Test Strategy for the application after careful analysis of requirements and specifications.
• Involved in Scrum Grooming, Sprint Planning and Participated in story estimations.
• Participated in Daily Standups, Daily base interactions with Scrum master and Product owners.
• Performed ADA testing Using JAWS in cross browser like FF, Chrome and Safari.
• Supported form QA for weekly release management and production support calls.
• Performed Ad-hoc testing, Integration testing, End-to-End testing, Functional testing, System testing, and User Acceptance testing.
• Used SQL Plus tool to write SQL commands in Oracle database
• Involved in DATA validation using SQL queries and back-end testing
• Extensively used SQL queries to check storage and accuracy of data in Confidential and Partner database table.
• Review data loaded into the data warehouse for accuracy
• Involved in Posting sets of transactions, Balance transfers and promos through MDE Screen and validating the same by using different transaction codes in TSYS like IART, MART, IACT, IAPS, IASC, WAGN, IAPH, MALA, MMCL, ICAL, IAED and MAGI.
• Extensively worked with Business team to setup TSYS options for Marriott rewards program and new promos and balance transfers.
• Validate the data output from EDW that feeds in to credit model process.
• Pre conditioned the accounts to alter Disclosure groups in MATO screen and Awards in MFBO screen.
• Triggering the Annual Fee using MAMO screen
• Validated the Award structure and Fee information along with Rounding options, Script ID (IDSD) AND Eval criteria (IEVL) in IDAW screen in TSYS UATV region.
• Validated Awards and Bonus criteria for On Partner, Off Partner and First Use in IAWD screen.
• Validated Offers are loaded to the Accounts in the Contact Center Desktop (CCD).
• Performed statement validation in message point uploaded by printing vendor DST.
• Performed ADA testing Using JAWS.
• Worked on Omniture tagging to test Tagging using Site Catalyst for analytical reporting.
• Used HP Quality Centre to Report Defects and Track the Defects.

Confidential, Wilmington, DE

Sr.QA Analyst

Environment: Mainframe, TSYS, PEGA, TRIAD, TSO, HP Quality Center, JAVA, G&D, DRSR R Donnelley, Cognos, SOAP UI and .NET

Responsibilities:

• Coordinating in the preparation of Test Plan/ Test Strategy for the application after careful analysis of requirements and specifications.
• Performed Ad-hoc testing, Integration testing, End-to-End testing, Functional testing, Performance testing, System testing, User Acceptance testing, Black box testing.
• Involved in Posting sets of transactions, Balance transfers and promos through WCSA Screen and validating the same by using different transaction codes in TSYS like IART, MART, IACT, IAPS, MACL, IASC, WAGN and MAGI.
• Reviewing of data mapping logic and data validation. Identify data attribute source fields and transformation logic within business systems.
• Tested credit care enrolling through Chase Canada website for online access and validated transactions against TSYS.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica Mapping.
• Identifying the key scenarios for testing to design test cases using SQL queries and review
• Validated Marketing documents against with Carrier outputs from G&D.
• Performed statement validation in message point uploaded by printing vendor R R Donnelley.
• Responsible for OCC Reporting &Analytics and TRAID strategy testing.
• Responsible for conducting full analysis/Investigations on all types of accounts from Low to High Risk countries for all group corresponding andretailbanks including; Wire Transfers, Book Transfers, CHIPS Payments, customer account statements and deposit records .
• Developed SQL Script to validate Data Transaction in Front End Testing. Developed complicated and execute via Toad and saved Test Result.
• Knowledge of current Anti Money Laundering legislation as well as the USA Patriot ACT
• Validated all AML and fraud activities by using TSYS screens WFRD, MFRQ, IFRQ and MFAQ
• Testing Web services using SOAP UI (soap UI pro) - validating the Requests and responses.
• Supported Production issues testing in UAT in V-region before code move in to P-region.

Confidential

Sr.QA Analyst

Environment: UNIX, Java, Amdocs, CSM, SAP R/3, ECC 6, CRM 4, BW3.5, BI7.0, Business Objects, Oracle, TOAD, SQL, Clarify Ticketing Tool and HP Quality Center.

Responsibilities:

• Involved in Functional, Integration, Regression, Database validation and UAT testing during the various phases of the application.
• Performed activations in CSM by using LTE-eligible PP/SOC w LTE IMEI/SIM.
• Responsible for testing modules like billed/unbilled usage adjustments and charge adjustments in CRM platform.
• Performed in validation of provisioning in UPS after successful activation of customer in CSM.
• Involved in Integrated Systems Testing of various Network types like CDMA, HSPA with LTE.
• Extensively worked with SQL Queries to retrieve the Account IDs and Business IDs from database
• Involved in managing defects for User Acceptance Testing, designed prototypes for UAT testers, organizing meetings, resolving defects and retesting fixes in HP Quality Center.
• Manually tested Order Types like ZOR, ZEX, ZCR, and ZDR whether the output is as per expected results like Standard Order Overview screen is displayed.
• Manually tested ability loading of Business partners, Contract persons, Prospects from legacy to SAP CRM System.
• Manually Tested Functionality of Reconciliation, BW Output G/L report and G/L Report in SAP and both reports sync with each other and reporting the same totals.
• Monitor testing progress and influence the timely completion of testing and analyze and report testing results
• Manually performed UAT Functional Testing of MM Module consisting of review and release IC Purchase Order (ME29N), Display released PO(/nME29N), Block, Change PO, Reject/Lock/No Release. Cancel PO Reject/Trash. Release Or Lock/No Release.
• Conducted training and developed documentation for end-users for UAT testing over the conference call Worked closely with AMDOCS development team for defect resolution and code fixes.
• Involved in testing the tickets in the production depending upon the priority level allotted.
• Responsible for Off-Shore team coordination.

Confidential

Sr.QA Analyst

Environment: SAP ECC 6,BW3.5, Oracle 9, SQL, JAVA, XML, Weblogic Servers, UNIX, .NET, E-Commerce, Client/server, AMDOCS, QTP, Cognos, Crystal Reports, Quality center, TOAD.

Responsibilities:

• Preparation of test plans, which specify testing overview, testing approach, testing strategy, roles & responsibilities and scope of testing.
• Uploading the Test Cases, Requirements, Test Plan, Test Data in to Quality Center.
• Participated in strategy and status meetings to report issues. Communicated developers, Functional consultants through all phases of testing prioritize bug resolution.
• Manually tested Order Types like ZOR, ZEX, ZCR, and ZDR whether the output is as per expected results like Standard Order Overview screen is displayed.
• Manually tested verify the domestic debit memo accounting document for document type, Reference field, payment reference field, and assignment field and payment terms.
• Creation and ad-hoc scheduling of info-packages for monitoring full & delta extraction through Monitor (RSMO)
• Capturing detailed statistics incl. total runtime, records extracted, data transfer times (per data package), source system BI request job runtime.
• Manually Performed UAT Functional Testing of SD Cancel SO, Change SO Decrease $No Re-Approval and Increase $ with Re-Approval
• Validated the Credit Sales Order, Display Sales Order and Sales Order from existing Order.
• Conducted training and developed documentation for end-users for UAT testing.

Confidential

QA Analyst

Environment: Mainframe, TSYS, TS2, UNIX, Windows98, Oracle, SQL, HP Quality Center, SOAP UI.

Responsibilities:

• Extensively involved in comprehensive manual testing and Black box testing of the application.
• Created Test Accounts in Customer Information System (CIS) based on Confidential and Transunion credit scores.
• Involved in testing with various financial services such as Trading of Stocks, foreign exchange operations, Browsing of Mutual Funds using the criteria such as performance, risk parameters, fees and expenses, and Buying and Selling of Mutual Funds and equity.
• Reviews wire transfers for correspondent clients to ensure compliance with the U.S. Treasury, Department\'s Office of Foreign Assets Control and Anti Money Laundering.
• Involved in testing Wire transfers, cross border fees and foreign transactions.
• Developed Test scenarios based on Options document and authored test cases to test all the scenarios.
• Involved in creating Credit Card accounts in CIS and testing the features like Balance Transfers, features, Cross border Transactions, Offers, Interest Calculations and Disputes.
• Involved in Posting sets of transactions through MDE Screen and validating the same by using different transaction codes in TSYS like IACT, IAPS, WAGN and MAGI.
• Created different set of test cases for both Confidential and Transunion Bureaus.
• Used Mercury Quality Centre for creating Test cases and Bug Tracking.
• Performed Functional, System, Regression and UAT Testing.

Confidential

QA Analyst

Environment: Mainframe,JCL,AS400,JAVA,Web Sphere, Client/ server applications, ICBS, Windows 2000, Mercury Quality center, Base24,DB2,SQL,QMF,Tandem,TACL,TSYS and Unix.

Responsibilities:

• Created Test Strategy, Test Plan, Test Estimates, Test Cases, Test Scripts, Test Scenario Matrix and Test Completion reports.
• Create test plans and test cases from the requirement documents for the IVR.
• Performed Functional, System, Integration, Regression and UAT Testing.
• Made different transactions like Credit, Debit, purchase, returns, voids, approve, decline through ABM/POS and validated in Base-24.
• Maintained all the Regression Suites for POS Enhancements.
• Testing Web services using SOAP UI (soap UI pro) - validating the Requests and responses.
• Applied SQL statements for Backend/ Database testing to check the Data validation.
• Participated in change request review meetings.
• Used Mercury Quality Centre to Report Defects and Track the Defects.