SUMMARY

• 9 years of experience performing business analysis & quality assurance/testing on web and mobile applications
• High - level proficiency with HP-ALM, UFT, TFS, IBM-RTC with strong foundation in Java, VB Script and SQL
• Strong knowledge on agile and scrum software development methodologies and testing practices
• Strong ability to read/write and understand code written HTML, CSS, JavaScript, Java and C#

TECHNICAL SKILLS

Tools: TFS, IBM RTC, MS Word, Excel, PowerPoint, Visio, HP ALM, Trello, Jira

Testing Framework: Agile - Scrum/Kanban, Waterfall

Defect Management: HP Quality Center, Star Team, IBM RTC, TFS

Programming/Databases: C#, Python, SQL, SQL Server, My SQL, Oracle, PostgreSQL

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Senior Business Analyst/Quality Assurance Analyst

Responsibilities:

• Lead business analysis and quality assurance teams for migration of legacy claims system to a web-based solution
• Responsible for scheduling tasks, deadlines and milestones for all resources per project plan
• Developed user requirement specifications based on user stories from discussions with the SME’s and customers
• Wrote, reviewed and analyzed business requirements, software requirements and technical design to identify gaps/risks
• Ensure all Epics, features, software/business requirements and test cases uploaded in to TFS
• Work with development team to design new features by analyzing requirements, constructing workflows and diagrams
• Manage requirement changes by ensuring requirements are being accurately met by the system design in agile environment
• Work closely with development teams in an agile process to ensure better communication and product quality
• Attend sprint planning, daily standups, review and retrospective meetings and communicate progress to stake holders
• Run queries on a need basis from SQL Server database to generate ad-hoc reports and facilitate metrics
• Lead/manage quality assurance team for migration project(s) of claims based legacy system to a new processing system
• Prepare and communicate progress on deliverables, risks/issues and status to stakeholders/leadership in a timely manner
• Be accountable for day to day decisions including estimating, scheduling, test planning, execution, and risk management
• Review and analyze business requirements and technical design to identify the test cases and scenarios
• Create. Verify, test and run automation scripts using UFT for generation and processing of claims
• Responsible for creating regression suite in UFT for multiple work flows
• Perform the back-end testing on databases writing SQL Queries and API testing by using Postman
• Ensure the requirements are being accurately met by the system design in an agile environment
• Responsible for Analysis and Defect Tracking using Team Foundation Server
• Create, articulate clear and concise bug reports by demonstrating in depth technical understanding of system functionality
• Ensure that critical bugs are reviewed and prioritized to support quality release schedule
• Assist other QA team members through mentorship, tutorials, and writing scripts to speed up their manual testing efforts
• Recognized as a hands-on, pro-active troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change and assist to implement new process in challenging and diverse environments
• Proven ability to co-ordinate a diverse set of Client business users/stake holders to develop cohesive and streamlined requirements, documentation and user acceptance criteria to achieve the project objective on time and in budget.
• Built reports, spreadsheet models and ad-hoc queries to support business analysis and stake holder team

Environment: Mainframes, IBM DB2, SQL Server, Oracle, UFT, TFS, MS-excel, word, Project, Visio.

Confidential, Coral Springs, FL

Senior Business Analyst/Quality Assurance Analyst

Responsibilities:

• Lead requirements gathering and agile processes to identify areas of improvement and ensure better product quality
• Created test strategy, test plan and risk assessment documents based on URS and SRS
• Responsible for the Web, Backend and API testing of the software application and preparing release documents
• Responsible for back-end and API testing by leveraging SQL and Postman
• Prepare and communicate progress on deliverables, risks/issues and status to stakeholders/leadership in a timely manner
• Analyze business requirements, software requirements and technical design to identify gaps/risks
• Attend sprint planning, daily standups, review and retrospective meetings and communicate progress to stake holders

Environment: SQL Server, Team Services, Postman, MS-excel, word, Project, Visio.

Confidential, San Antonio, TX

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Performed business analysis and testing for reporting fraud claims in Credit card transactions
• Analyze business needs, elicit information from stakeholders, define a business case and create the process flows
• Responsible for creating epics, features and user stories in IBM RTC
• Design/Create software test plans, test cases, and test scripts based on URS and SRS
• Perform testing on GUI based desktop & web applications using both manual and automated testing
• Create/Upload and maintain the test documentation that includes test strategy, test plan, test cases and scenarios
• Perform mobile testing on native mobile apps, web mobile apps and cloud based mobile testing in perfecto tool
• Collaborate with development and product teams to address issues related to testing and setup environments and test data
• Create and upload requirements/test cases in HP-Application life cycle management working through Continuous Integration/Continuous Delivery (CI/CD)
• Migration of regression suite scripts from QTP 11.52(UFT) to selenium for Credit card Origination flows
• Responsible for Analysis and Defect Tracking using HP Quality Center
• Performed web services running on WebLogic Server testing using SOAP UI
• Responsible for back end or database testing that involved validating schema and queries
• Maintain the total view datamart for projects in QC
• Ensure that testing and documentation activities comply with corporate policies and adhere to industry best practices
• Conduct/Organize weekly defect status meetings with work stream leads to ensure defects are being addresses timely
• Served in multiple test leadership roles over a number of small-to-medium scale projects across Credit cards, Mortgage, Deposits and Home Equity domains
• Create/Analyze/Evaluate the risk & work on mitigation plan to resolve the identified risks.
• Facilitate status meetings and provide status updates using PowerPoint presentations and escalate any issues/risks

Environment: Mainframe screens(FDR & Fidelity), UFT, HP-ALM, IBM-RTC

Confidential

Technology Analyst II

Responsibilities:

• Performing analysis and documentation of as-is capabilities about business processes and technology.
• Collaborate with internal/external customers to validate conclusions/hypotheses
• Performed business analysis and testing for technology projects across Credit, Mortgage, Deposits and Equity domains
• Assist in development of new business processes, capabilities, and appropriate supporting technologies
• Responsible for creating epics, features and user stories in IBM RTC
• Developed user requirement specification and system requirement specification documents to capture requirements
• Identified and escalated issues that impede progress of project including but not limited to resources, gaps, schedule etc.
• Provided training and knowledge transfer to new team members to get them up to speed and supported them as needed
• Conduct/Organize weekly status meetings with work stream leads to ensure defects are being addressed in timely manner
• Created visualizations to present clear, concise and actionable insights to the stake holders and team members
• Create/maintain test cases based on requirements/specifications for Origination/servicing functionalities of Credit cards
• Create/Upload and maintain the test documentation that includes test strategy, test plan, test cases and scenarios
• Performed manual testing for web applications across multiple browsers, operating systems and mobiles
• Created automation scripts using QTP 11.52(UFT) to test the mainframes conduct weekly defect triage meetings to determining the relevance, severity, priority and information requisites of a defect
• Perform back end or database testing using SQL queries and PL/SQL scripting
• Monitor, log and track defects identified in the project using the Quality Center
• Created multiple scripts/macros to filter the data with particular preconditions used to test different servicing functionalities
• Perform different types of testing that include Black & White Box, GUI, Regression, Ad-hoc, Silk, Compatibility and Web
• Organize requirements meetings, create test cases, test plan document and route for approval to leads and managers
• Participated in various stages of V-Model, Agile, Iteration and Scrum Software Development Life Cycle methodologies
• Drive value from existing IT applications through data availability and business process improvements
• Suggested and implemented process improvements for testing processes and completed/awarded Six Sigma certification

Environment: Mainframe screens (FDR & Fidelity), UFT, HP-ALM, IBM-RTC

Confidential

Quality Assurance Analyst

Responsibilities:

• Project team member for credit card origination and servicing Affinity projects for USAA
• Prepare Test plan by reviewing business requirements & IT design documents
• Facilitated development of test plan, test cases, scenarios and scripts based on URS and SRS
• Create and upload the requirements/test cases in HP- Quality center and log/track software defects in StarTeam
• Perform testing for the validation of web-based applications and main frames screens - FDR and Fidelity
• Perform back end database testing using SQL queries for data retrieval and modification
• Generate the planning/execution traceability reports in ALM
• Perform cloud based mobile testing for credit card origination in perfecto mobile
• Perform black box testing like System testing, Integration testing & Regression testing
• Manage/update project templates for QC and enabled the version controlling
• Monitor, log and track defects identified in the project using the Starteam
• Involved on testing the new functionalities and coordinated with development team in fixing the issues
• Supported successful product releases by assisting testing team with unit, integration, and user acceptance testing (UAT)
• Troubleshoot issues in production and reproduce them in testing environments work towards root cause and resolution

Environment: Mainframe screens (FDR & Fidelity), UFT, HP-ALM, Starteam