SUMMARY

• 11+ years of experience in System and Functional Study, Analysis and Requirements gathering, Onsite/Offshore coordination, Design, development and testing of CRM, Financial and Pharmaceutical applications and tools
• Experienced in various domains like Investment & Treasury, Banking and Financial services, CRM, and Healthcare domains
• Expertise in Agile/Scrum process and methodologies
• Expertise in Entire Software Development Life Cycle and Test Development Life Cycle
• Experienced in cloud environment, Force.com platform, Salesforce.com, Cameleon CPQ Pricing application and integration of Salesforce.com with other applications
• Strong testing skills in Salesforce lightning, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements
• Experience working on Salesforce.com Service cloud and Sales cloud Platforms
• Extended knowledge Exposure to different types of testing like System testing, Functional testing, Regression testing, Integration testing, Smoke testing, Database testing, GUI testing and User Acceptance Testing
• Experienced in interacting with users for requirement gathering and analysis
• Experienced in preparation of test plans, test strategies, test methodologies and estimations
• Involved in Business Intelligence (BI) data/reports validation on Microstrategy, TIBCO Spotfire and Excel
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and Single Sign - On (SSO) setup
• Expertise using HP ALM/Quality Center for test planning, test case development, test case execution and test results analysis
• Effectively involved in Defect tracking, reporting and analyzing test results using HP ALM
• Responsible for collecting the quality & productivity metrics, providing them to the senior management for their reviews and taking necessary actions
• Excellent analytical, communication, documentation and interpersonal skills

TECHNICAL SKILLS

Domain: Pharmaceutical, CRM, Banking & Financial Services

Testing Tools: HP ALM/Quality Center, QTP

RDBMS: SQL Server, Oracle

DWH Tool: Microstrategy, TIBCO Spotfire

Operating Systems: Windows7/2003 /XP, UNIX

CRM Tools: Salesforce.com, Cameleon CPQ, i Reports, Siebel

Processes: Software Quality Assurance, CMM Processes and Methodologies & Software Configuration Management

PROFESSIONAL EXPERIENCE

Confidential

SFDC QA Lead

Environment: Salesforce.com, Service Cloud, AppExchange, Jira, ServiceNow

Responsibilities:

• Worked on Salesforce Service Cloud Case management, Knowledge Management, SLA Management, Reports and Dash boards
• ImplementedSFDC QA best practices, guidelines to improve system productivity, scaling and monitoring
• Validated multiple Salesforce integrations like ServiceNow, Jira and active directory etc.,
• Validated various cases page layouts for different users and territories
• Configured Users, profiles, permission sets and entitlement process for case management
• Extensively created and tested on custom Workflows, Approval Process, Email Alerts, Field Updates, Profiles and Permission Sets
• Understanding and documenting business requirements and preparation of BRD, Use Case and Activity Diagrams for future state processes
• Document Standard Operating Procedures (SOP’S)
• Coordinated internal request management with Dev, Admin and Testing Teams
• Designed UAT Scripts for CSM across all Pillars (Data, R&D, Techno)
• Validations performed to meet the compliances of CFR 21 Part 11
• Led 4 members of team to deliver all testing activities
• Performed internal requests categorization, prioritization, analysis on regular basis
• Responsible to analyze and answer critical time sensitive requests from end clients

Confidential

QA Lead

Environment: Gemfire, Oracle, XML messaging HP ALM, Rally, Toad, Gems for messaging

Responsibilities:

• Perform SUMMIT input messages validations against the data cache, database and ECF
• Perform events and ECF validations
• Validate intraday and end of day files for the Financial instruments including US Treasury, Repos, Money markets, Derivatives, Swaps, Swaptions and Futures
• Requirement gathering and analysis for swaps and swaptions
• Create Test Scenarios, Test cases, Test cases, and Input XML messages based on requirements for end to end testing
• Validate Intraday, End of Day (EOD) and Summary jobs in Autosys
• Create and Automated Test scripts and Test data and executed the Test Scripts
• Analyze test results to ensure quality standards are met and the software meets/exceeds the business requirements
• Create potential defects in HP ALM Defect Tracking System and Work with Scrum team and Scrum Master to close the defects.
• HP ALM is used for test plans, test execution and defect tracking

Confidential

QA Lead / Project Management

Environment: Siebel CRM IP 15, Oracle, Informatica and OBIEE SQL Developer, HP ALM

Responsibilities:

• Performed Project Management activities, responsible on all project deliverables from initiation to implementation
• Interacted with Upstream & Downstream users to do impact analysis and approvals
• Performed leadership activities for the project QA team including; selection of testing methodologies and strategy, scheduling and task assignments, and team coaching or technical activities associated with the design, build, and execution of automated tests.
• Coordinated with Dev, Support, APP and SIT/UAT teams on regular basis for the execution of project
• Analyzed existing Siebel CRM functionality and identified the test cases to the current release
• Executed ETL jobs and performed Data validations
• Analyze test results to ensure quality standards are met and the software upgrade met the requirements.

Confidential

Team Lead

Environment: Spotfire, Oracle, Powerbuilder, Oracle, Web based

Responsibilities:

• Reviewed and analyzed the functional stories to help in updating the requirement document
• As a SQA lead actively participated in sprint planning, daily scrum meetings, retrospective and UX/UI review meetings
• Designed and reviewed the visualizations, configuration and ETL test cases related to Spotfire webplayer, Spotfire Analytics and Database
• Extensively used Parexel test Center ‘PTC’ (Customized HP ALM) for requirement management, test plan, test execution and other SQA activities
• Jira Is used for agile activities like issue management, task board and defect tracking
• Responsible for creating, executing and approving change requests (CCFs) and changes in scope documents
• Performed System integration testing, browser compatibility testing and supported to UAT
• Performed integrating testing of Client-Server and Web application
• Tested lab profile, order management, label printing/ validation and clinical lab results
• Tested the application to meet the compliance CFR 21 Part 11
• Designed and reviewed the integrated and non-integrated test cases.
• Prepared and reviewed Validation test plan, traceability matrix and Validation summary report on high risk GxP project

Confidential

Team Lead

Environment: Oracle, Netezza, Microstrategy, Web based applications

Responsibilities:

• Understand the Business, Functional, Technical and UI requirements and design of the Projects/Releases
• Attended the functional specs discussion with the Technical and Business teams
• Prepared of test plan, test cases and test estimation
• Validated functionality of Microstrategy reports, dynamic dashboards as per the requirements for IMS supplier portfolio projects that includes, CLS, PBI and CSR data marts
• Involved in database testing using TOAD, SQL Server to validate the Healthtronics data Marts and PBI, CLS Data marts
• Validated RX data extracted from the Supplier Data Warehouse to PBI data mart and reporting applications
• Validated the Microstrategy reports with the backend by writing SQL queries
• Validated the data flow and transformation logic between data marts for Healthtronics project
• Scheduling Cybernation Jobs to load test data
• Root Cause Analysis for the cross-block defects
• Prepared the signs-offs Test Closure form (also known as Test Summary report or Test closure memo and obtains the approval from required project or release stake holders

Confidential

Team Member

Environment: Salesforce.com (SFDC), Cameleon CPQ, iReports, SQL Server

Responsibilities:

• Requirement Gathering, Requirement Analysis, Preparation of understanding document and getting approval from client.
• Study the Pricing models/quote and perform the analysis and create Business, Functional and Technical requirements for US, South Africa and EMEA IMS products.
• Perform Price change impact analysis.
• Prepared Test Plan, Test Cycle report and Test Summary for each cycle of test execution
• Design and review of test scenarios/cases.
• Involved in creation of offering’s pricing calculators for UK and US regions
• Validated the configuration, pricing and quote generation for various offerings in Cameleon CPQ which is integrated with SFDC
• Validated the iReports functionality and the content against the requirements
• Execution of Smoke, Exploratory, Regression, Retesting, Integration & Functional testing.
• Preparing UAT scripts and explaining the end to end functionality to client.
• Involved in effort estimation, work allocation, tracking tasks and leading team.
• Responsible for collection of metrics during the life cycle of the project; provide them to the senior management on a regular basis.

Confidential

Team Member

Environment: PeopleSoft financials, Siebel CRM and IBM on demand reports.

Responsibilities:

• Requirement Gathering, Requirement Analysis, Preparation of understanding document and getting approval from client.
• Create / Update Business Requirements Document / Functional designs and prototypes.
• Provide development and testing support. Create/review/execute test cases review/ validate test results.
• Respond promptly to ad-hoc financial and operational inquiries from the various business units. Explain the meaning of reports, reviewing analysis with client.
• Monitoring the Quality process and making sure to adhere to the agreed SLAs.
• Responsible for collection of metrics during the life cycle of the project; provide them to the senior management on a regular basis.
• Customizing the GL suspense accounts reconciliations in GL exchange.
• Integration of PeopleSoft financials, Siebel with IBM on demand reports.
• Improved the Claims clearing process by applying responsibility accounting system.
• Responsible for User Acceptance Testing (UAT) - interacting with business community, providing the necessary test cases, hand holding the users when needed; responsible for change management activities and roll out.

Confidential

Team Member

Environment: Bolder, AS 400.

Responsibilities:

• Participate in the Quarterly Financial planning and budgeting preparation.
• Provide new requirements to build/enhance IT Applications General Accounting.
• Executing functionality testing, user interface, integration, system tests, and ad-hoc tests for the newly added module across multiple platforms and databases and browsers.
• Prepare Test Completion Reports, Release Notes, and status reports for QA activities, elevate risks when appropriate and provide recommendations to streamline and improve QA activities and QA processes
• Create monthly financial reports and variance analysis on revenue, expense and profitability
• Developed cost control techniques in client specific tools Bolder and Infeniam to improvise the pricing methods