SUMMARY:

• Strong interpersonal, problem - solving, researching and communicating skills, enjoys the challenge of learning new things
• Ability to research and resolve complex employee related inquiries in a timely manner
• Team Leader with a proven ability to train, motivate and supervise others to achieve established goals
• Hands on accurate and detailed individual with a high level of confidentiality

TECHNICAL SKILLS:

& Development: Proficient in MS Word, Excel, Outlook, PowerPoint, PeopleSoft, ADP Payroll System, AS 400, Enterprise 5, E-Time, Evolution, Mainframe, ReportSmith, ADP PCPW, My TotalSource, ADP WorkForce Now, Pay Expert HRB, Clarify System, Great Plains, WellsFargo, ChangePoint, Nova Time, Infor WorkBrain 6.1 Time and Attendance, Salesforce, SQL

PROFESSIONAL EXPERIENCE:

Software Support Time and Attendance Specialist

Confidential, Atlanta, Georgia

Responsibilities:

• Account Manager for an assigned client base
• Maintained SLA’s
• Troubleshoot Time & Labor application issues
• Configured new and existing changes
• Answered Time & Labor related questions
• Provided product assistance throughout the software
• Created Knowledge base articles for product knowledge
• Administered and run SQL scripts on customers servers
• Trained staff on new system, users on new processes/functionality
• Lead the testing of application fixes and updates from the vendor

Payroll Specialist

Confidential, Atlanta, Georgia

Responsibilities:

• Processed Biweekly and Weekly payroll for 900 employees
• Imported hours via Change point time keeping system
• Initiated wire for Payroll benefits (NQDQ,FSA, H.S.A)
• Answered payroll & HR related questions
• Payroll Journal Entries
• Administered stock option pay outs
• Processed weekly Expense payroll for consultants
• Uploaded NQDC info to 3rd party provider
• Provided coaching to payroll professional and HR team

Payroll Professional

Confidential, Los Angeles, California

Responsibilities:

• Processed Weekly Payroll for 1500 employees
• Read and Answered wage attachments
• Managed/resolved client’s/employee’s escalation calls
• Filed payroll and HR related documents
• Managed stop payments, invoice credits, and ACH reversals
• Prepared manual payroll; including accounts payable checks as necessary
• Performed maintenance on payroll records and files; including time off and other accrued leave

Payroll Service Representative

Confidential, Alpharetta, Georgia

Responsibilities:

• Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
• Corrected client’s payroll errors; to include: pay rates, hours entered, manual checks and/or void checks in a timely and accurate manner for manual and PC payroll
• Managed/resolved client’s/employee’s escalation calls; including systems issue calls
• Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.
• Maintained current knowledge base of tax laws and governing regulations
• Consulted client’s to ensure I-9 form was filled out correctly
• Performed quarterly-end and year-end adjustments/reruns for corrections of quarterly reports and
• Mentored new hires throughout the orientation process
• Green Belt Certified
• Inputted Foreign employees J/1 Visas FICA and state exempt status
• Processed payroll for Non Profit Organizations (i.e. Churches, Abuse Centers)
• Provided support to clients regarding payroll, accounting, tax filing and windows based payroll product issues
• Managed stop payments, invoice credits, and ACH reversals
• Participated in designated client calling and other retention oriented programs
• Conducted pro-active client contracts to ensure service quality
• Prepared manual payroll; including accounts payable checks as necessary
• Performed maintenance on payroll records and files; including time off and other accrued leave
• Enforced FLSA rules.

Payroll Specialist

Confidential, Alpharetta, Georgia

Responsibilities:

• Processed all varying payroll frequencies for client bases with 1-1000 employees per client
• Performed all Payroll and Hr-related functions including processing new hires, termination status changes, tax changes, wage garnishments, deductions, and direct deposit
• Prepared/amended payroll and payroll tax returns (940, 941, W2, W3, 1099, and state returns)
• Reviewed and verified payroll data in a timely manner and enters payroll data
• Assisted with developing curriculum
• Onboarding of new hires
• Coached new hires to achieve performance goals
• Maintained payroll records and files; including time off and other accrued leave
• Responded to inquiries concerning payroll deductions, accruals, garnishments, and verifications
• Prepared all reporting; including employee expense reporting and payments
• Reconciled all payroll-related accounts and activities
• Assisted with the development and implementation of payroll practices, policies, and procedures

Payroll Coordinator

Confidential, Alpharetta, Georgia

Responsibilities:

• Processed weekly Construction Hourly Payroll for multiple states
• Analyzed and processed hours through payroll system
• Transmitted/received payroll; including batched/mailed paychecks
• Filed employee information and payroll reports
• Assisted in year-end W2 preparation
• Communicated with employees on payroll issues
• Assisted with the quarterly and yearly audit performed by outside audit firms

Teledata Representative

Confidential, Atlanta, Georgia

Responsibilities:

• Processed payrolls for small businesses with varying pay frequencies from weekly to semimonthly
• Inputted voluntary and involuntary deductions
• Answered high volume payroll related calls in a call center environment
• Generated daily error log and corrected errors
• Received payroll data via telephone from client base and entered into the AS400 data entry system
• Communicated and answered basic client inquiries regarding payroll and tax information
• Kept abreast and proficient on system and new products

Payroll Practitioner

Confidential, Columbia, South Carolina

Responsibilities:

• Inputted voluntary and involuntary deductions
• Responsible for processing weekly, biweekly, and commission payroll for Multi States
• Performed major HR functions
• Employee maintenance for 1000 employees
• Transmittal of payroll batches
• Audited compensation reports for accuracy
• Read, answered and processed involuntary wage assignments
• Prepared and administered vendor check distribution