SUMMARY:

• Seeking Quality Assurance Role. Digital Marketing Professional with over 10 years of diverse experience in Testing and Managing CMS, CRM, eCommerce, Advertising & Marketing, Creative Digital and Data oriented Products. Skilled in identifying and resolving quality, accessibility and user experience issues.
• Excellent understanding of the Software Development Life Cycle (SDLC) and Testing Methodologies (Waterfall, Agile based practices and continuous delivery)
• Strong understanding of release management process
• Capable of effectively managing projects from conception to launch
• Capable of managing in house QA analyst, Offshore QA team. Also have experience managing automation (QTP, Selenium Web drive) QA engineers
• Strong understanding of technologies Including Desktop & Mobile Applications, Native & Cloud based Apps, Micro - sites, Software, E-mails, Rich media banners, E-commerce web sites
• Works independently and collaborated with teams of 2 200 people including clients, project managers, account executives, Information architecture (IA), UX, Offshore Dev and QA, In house developers (Front end, Back End, Flash/Rich media) and Creative

TECHNICAL SKILLS:

Programming Skills: XML, HTML, AJAX, HTML5, JavaScript, PHP, LAMP, SQL, CSS, .Net, ASP.

Defect tracking: JIRA, BugZilla, GitHub, Elementools, Test link, Test lodge, QC/ALM, BontQ Browser tools and Automation Framework: Charles Proxy, Fiddler, Firebugs, OmniBug, Chrome Developer Tools, browserstack, Postman- REST client, Imacros, pingdom, Load Impact, netsparker, Alertsite, DejaClick, QTP10, Selenium IDE, Selenium Web drive

Project Management and UX Tools: MS Project, Base camp, Via, Visio, omnigraffle, Axure

Continuous Integration: Jenkins, Test Flight, MyAppsbuild, Team City, Salesforce, SaaS, Apperian, Veeva: iRap, AWS

Automation Link validation: Xenu, W3C, Integrity, Total validator

508 Compliance: Webaim, W3C

CMS: Site Core, Site Builder, WordPress, Drupal, SharePoint, Magneto, Channel Intelligence, Open cart, Umbraco, OsCommerce

Analytics: Google s Analytic, Adobe Analytics

Graphic: SnagIt, Fire Shot, Jing, Adobe Photoshop

Email Deployment: Campaign Monitor, Litmus, Silver pop, Email on Acid

Currently Practicing/Learning: SoapUI, Perfecto Mobile, Selenium Web Drive, QTP 10, jMeter.

Previous Client Assignments: Pfizer, Bristol-Myers Squibb, The J.M. Smucker, Waste Management, Pepperidge Farm, The Campbell Soup Company, Eli Lilly, Boehringer-Ingelheim, Novartis, Procter & Gamble, Cigna, Aetna, Liberty Mutual, 3M, Heineken, Hertz, BMW, Time Warner, Confidential, Ally Bank, Fidelity, V8, Diageo, Allergan, Adobe Systems

PROFESSIONAL EXPERIENCE:

Software Quality Assurance Consultant

Confidential

Responsibilities:

• Managing multiple brand Responsive Design Websites, Microsites, Emails, Native & Cloud based CRM APPS, CMS Portal Using Agile based practices method
• Working closely with the digital team to set expectations and estimates for testing
• Improving communication between Project managers and the software development team by modeling requirements in use cases and holding combined walk-through meetings, resulting in fewer changes in test
• Collaborates with business users to ensure applications meet all requirements (Wireframe, Functional SPEC)
• Developing Test Plan, Test Script, UAT, Checklist, Scenarios and Test data
• Editing and/or Updating User story using Pivotal Tracker
• Updating CMS in DEV/QA environment and Verifying functionality
• Performing Security test, Load test, Speed test using web based applications
• Work with the offshore QA team to write and execute automation framework using Selenium Web drive
• Performing Risk based testing, Exploratory-testing

Confidential

QA Manager

Responsibilities:

• Coordinated and executed full-range of Quality Assurance planning, managing, testing and reporting activities
• Created and led the execution of test plans/scripts for all assigned projects, utilizing most appropriate testing methodologies (i.e., functionality, system, regression, SEO, Web Metrics, usability, security, database, web browser compatibility, performance )
• Worked closely with Account and Project Management teams to set expectations and estimates for testing
• Lead and supervised In-house & off-shore team through test planning and test execution
• Worked closely with implementation teams to ensure successful deployment of solutions according to scope of engagement
• Provided support to client engagement teams with issue reporting and management of logged issues
• Collaborated closely with Third party vendors for Data warehousing/end to end testing such as FICO, McKesson, Epsilon, Bazzarvoice, Opus and Hibbert to verify data

Confidential

Sr.QA Analyst

Responsibilities:

• Coordinate and execute full-range of Quality Assurance planning, managing, testing and Reporting activities for company’s social networking web site and BL2 (similar to I-TUNER)
• Developed requirements specifications including test cases, test scenarios and reviewed completed codes.

Confidential

QA Project Manager

Responsibilities:

• Worked with clients in the Healthcare, Financial, Retail, Arts, and and Manufacturing industries.
• Solely responsible for manual QA testing of all client web site projects.
• Managed offshore QA team (5-10) in India, Russia, and Bolivia. Developed requirements specifications including test cases, test scenarios and reviewed completed codes.

Confidential

QA Project Manager

Responsibilities:

• Analyzed application, system, and security errors. Escalated issues to developers and verified fixes
• Determined testing requirements developed and reviewed test cases for positive and negative test scenarios, conducted baseline testing, and generated reports. Tested custom build software and Web Portal

Confidential

Freelance QA Analyst

Responsibilities:

• Designed and executed test cases based on marketing requirements and specs for the E-commerce Websites
• UAT on the E-commerce web sites
• Managed CMS per request including products updates, shopping cart, Point of Sales
• Proven success in managing online banking transactions involving cash management, deposits, chargeback, retrieval, withdrawals, Refund