QA Manager/Sr. Quality Analyst Resume

SUMMARY:

Management Experience1.5 Years
Total Years IT Experience20+ Years
HP/Mercury Experience15 Years
Analyst Experience10 Years
Experience 8 Years
QA Experience15 Years
Administrator Experience10 Years
Negotiated discounted purchases of HP/Mercury software at both Confidential and Confidential significantly saving the companies on both initial purchase and annual maintenance charges.
Physically repaired Unisys S4000 check sorter using inventive solution avoiding missing of critical deadlines. Missing this deadline could have resulted in over $1 Million in losses for the Bank.

TECHNICAL SKILLS:

Business Tools and Skills: ASTQB - CTFL Agile/Scrum methodologies HP/Mercury Quality Center Suite TestDirector for Quality Center/ALM 6.5 through 12 WinRunner Quick Test Professional (QTP) 9.5/UFT 12 LoadRunner 9.1 JIRA Microsoft Office Suite (including Word, Excel, Project, PowerPoint and Outlook) SharePoint Team Foundation Server (TFS) Mobile application testing (iOS and Android) eLearning, onsite, and offsite seminars Project Management Agile/Scrum development methods Time Management Business Communications Negotiations Secrets of Powerful Presentations

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager/Sr. Quality Analyst

Responsibilities:

Managed QA Team of up to 14 SQA Analysts (8 FTEs plus summer interns) including 1 Remote Employee
Performed all management duties including hiring, firing, disciplinary action, weekly and monthly reporting to upper management.
Implemented formalized QA Processes and Procedures which were not previously in place.
Instrumental in the development/definition of SDLC and Process Workflows.
Responsible for moving team forward from a complete Manual Testing group into Automated Testing using ALM and UFT/QTP
Tested 14+ Web based applications (with Portal/Dashboard) in both SaaS and Client Hosted environments including:
Expense Tracking/Processing, Invoice Processing, Warehouse Management, Asset Management, Timekeeping/Reporting, Transportation/Logistics, Purchasing/eProcurement, Supplier/Buyer Connect

Confidential

Sr. Quality Analyst

Responsibilities:

Lead SQA Analyst working with team of four to fifteen.
Responsible for maintaining Project Schedule while prioritizing team assignments to meet project milestones.
Participated in Project Meetings involving the scheduling of QA resources for upcoming projects.
System Administrator (TD Admin) for HP/Mercury TestDirector for Quality Center suite of automated testing tools. Perform approved project customizations within TestDirector/Quality Center including adding and changing user rights as well as customized workflow scripting.
Produced monthly Testing Metrics reports for management.
Responsible for test planning for most projects including definition of Test Requirements and Test Scope, development and execution of Test Cases and Test Plans, and assistance with creation of automated scripts using WinRunner and QTP.
Actively participated in Project meetings for Requirements definition and Testing Scope.
Agile/Scrum methodologies used.

Confidential

Assistant System Analyst

Responsibilities:

Performed User Acceptance Testing (UAT) for all new and/or upgraded applications utilized within the Return Items department. This included test planning, test data creation, documentation, execution and analysis, and reporting of results.
Researched, corrected, and recommended recovery strategies for all processing abnormalities within the production environment.
Produced monthly statistical reports for operator productivity and volume of items processed for management.
Responsible for ensuring that all daily processing deadlines for Incoming Return Items are met.
Assigned tasks and coordinated processing of up to 30,000 Incoming Return Items daily using a staff of 20.
Responsible for maintaining all aspects of the production system including: servicing NCR and Unisys check sorters, daily operation of the VECTOR:Five application (and the previous Unisys Returns application), daily database backup tapes (while on the Unisys application), and installation of all application upgrades.

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