SUMMARY

• Over 6 years’ experience as software quality assurance analyst across projects in Banking and Retail with web based and mobile based applications.
• Experience in working with Analysts, Developers and testers for complex projects in SDLC methodologies like Agile Scrum and Waterfall.
• Experience of working with all phases of Software Testing Life Cycle.
• Skilled in reviewing and identifying ambiguities by reviewing various project related documents - BRD, FRD, TDD, Use Cases, Data Modeling/Mapping, State Diagrams, ERD’s and DFD’s.
• Experience in Black Box testing approaches at integration, system and acceptance levels with top-down and bottom up approaches using different testing types like installation, compatibility, smoke/sanity, regression, functional/nonfunctional and others for web and mobile based projects.
• Experience in testing web services using SoapUI.
• Experience in documentation of the testing strategy for Test Scenarios, Test Cases, Test Steps and Logging Bugs.
• Experience in testing mobile applications on different platforms such as iOS and Android.
• Experience in database testing using SQL queries and ETL transaction for data validation, data integrity, Batch Transaction, verification and reports.
• Involved in managing defects through tracking systems like Quality Center and JIRA.
• Coordinated with business analysts to develop UAT test scenarios, test cases and test data.
• Experience working in coordination with offshore and onshore teams.
• Strong interpersonal skills and good work ethics with quest to learn new technologies.
• Extensive troubleshooting skills, multitasking, crisis management and good time management skills.

TECHNICAL SKILLS

Operating Systems: Windows, Unix-Linux, Mac OS, Android OS

Database: SQL Server, Oracle, MySQL, MS Access, DB2

Languages: SQL, VB Script, HTML, XML, C, C++

Browsers: Chrome, Internet Explorer, Safari, Firefox, Opera

Testing Management Tools: HP Quality Center

Defect Management Tools: HP Quality Center, JIRA

Other Tools: Toad, Putty, MS Visio, Rational Rose

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

QA Analyst

Responsibilities:

• Created test cases based on approved requirements, imported into ALM.
• Lead all testing efforts for Contact Center IVR and Pharmacy IVR.
• Wrote test cases and call flows for IVR tool.
• Conducted meetings and discussions for testing to discuss roles, responsibilities and test plan.
• Executed functional testing for Unified Cisco Contact Center system that was implemented to all of Confidential Inc. retail stores for data center 1 and data center 2.
• Worked closely with Cisco Engineers in understanding the business requirements, coding, and resolving all defects detected by the team.
• Created a daily status report to track all defects, passed, failed, blocked and N/A test cases.
• Participated in all Confidential Inc. PM weekly touch point meetings.
• Assisted with CR clarification to move towards approval status.
• Escalated all showstoppers and risks to Program/Project manager and provided solution to remediate all possible risks.
• Successfully implemented Pharmacy and IVR solution to 3 retail stores.
• Managed and tracked all defects in 3 environments and ensured all defects were resolved prior to implementation.
• Worked with training team to help create QRG’s and Learning Center class to help new employees understand the tool.
• Performed Functional, regression, SIT, Integration, User Acceptance Testing, Data Integrity Testing, upgrade Testing and Volume/Stress Testing.
• Experience in writing test plans, defining test cases, developing and maintaining test scripts according to business specifications, user interface page specifications and functional requirements.
• Expertise in defect tracking and sending out daily status report to ensure the team ins and all on the same and communicated any showstoppers that needs to be addressed immediately.

Environment: Windows 8,IE, SQL Server, Oracle 10g, ALM, IVR, MS - Word, MS - Excel

Confidential, Redwood City, CA

QA Analyst

Responsibilities:

• Worked in Agile SDLC environment from design phase till implementation phase.
• Actively participated in QA meetings and regularly interacted with the development and Business teams for understanding of the Business Process and Requirements.
• Coordinated with offshore and onsite QA teams, mentoring new teams members in understanding the business process involved in the application and its integrated systems.
• Developed Test Strategies and Test Plans for effective and efficient testing practice.
• Analyzed all project related documents to develop Test strategy and Test scenarios.
• Developed detailed Test Cases and worked on the test plan and helped in reviewing the Test Cases and Test scenarios created by the team members.
• Created documentation of UAT test artifacts (Test Plans, Test Scripts, Traceability Matrices) with project stakeholders.
• Performed Smoke, Functional, System, Integration, Database, Compliance, Compatibility, End to End testing of Loan Application process.
• Testing of Interactive Voice Recognition (IVR) system developed in-house.
• Responsible for System, Regression and Production Verification testing, including interrelated systems (interactive voice recognition, logging database, security systems).
• Managed Unit and Integration testing, IVR Call-flow with screen pops and wrap-ups.
• Provided project status, defect tracking and discrepancies for the IVR call flows.
• Developed IVR call in/callout functionalities for the clients, helping users to get their loan information, allowing them to cancel their loan application, etc. over the phone.
• Tested web service jobs using SoapUI.
• Executed SQL queries to validate and retrieve the data from the database.
• Documented bugs using the Defects module of Quality Center.
• Coordinated with Product Managers, Developers and other QA members on reviewing and Resolution of the defects.
• Performed the tasks independently and also was involved with different teams to help with re- organizing test cases and tackling defects using QC.
• Published Daily Testing/ Defect matrices to Management and team members.

Environment: Windows 8, SQL Server, TOAD, Oracle 10g, UNIX, HP Quality Center, IVR, MS - Word, MS - Excel, Putty, SoapUI

Confidential, Seattle, WA

QA Analyst

Responsibilities:

• Analyzed the Business Requirement Documents, Functional Requirement Documents and Technical Specification Documents to gain an insight of the project.
• Coordinated with the Business Analysts and assisted the QA lead to develop the Master Test Plan and created Test Plans for Functional, Regression and Integration Testing.
• Developed and executed test cases for functional, application, regression and integration testing for various modules and maintained documentation for test results.
• Responsible for testing various transactions like employee timesheets download paystubs manage commissions and other workforce related features on enhancements being done to WMS.
• Coordinated and managed testing activities as per the agile methodology.
• Prepared a detailed test schedules on a day-to-day basis for the project members.
• Communicated with QA Lead, developers, QA team members and technical support specialists on product issues to ensure that the product is fully tested.
• Performed Functional, Smoke, Regression, Usability, System Integration Testing and the security of the POS system.
• Created and analyzed multiple test scenarios for the system to test integration with third-party transaction portals.
• Executed various integration workflow transactions to validate Pricing Rules, Price List, Credit Card Validations, Promotions, Coupons, Deals, Gift Cards, Catalogs, Store Locations and Order Tracking.
• Used TOAD to manipulate SQL queries to verify the data in the database.
• Validated test results, tracked and logged the defects and generated defect report using Quality Center.

Environment: Windows, IBM, Toad, SQL Server, POS, WMS, HP Quality Center, SSH, IPsec

Confidential, CA

QA Analyst

Responsibilities:

• The project followed a Waterfall SDLC methodology approach.
• Created Test Scenario based on BRD and FRD, preparation of Test Plan and Test Cases.
• Attended QA walk through meetings with team member.
• Actively attended in weekly meeting and discussed about the status and update about the progress in application.
• Worked closely with cross functional teams to discuss the design and testing aspects of the applications to design the test plans.
• Developed and executed test cases for various testing like Functionality, Integration, Regression, Usability, Compatibility, Compliance, Web services, GUI and databases.
• Involved in testing an application on mobile devices like iPhone 4 & 5, Samsung Galaxy, LG, Blackberry, HTC, Nokia and tablet with operating systems like iOS, Android.
• Tested the mobile deposits functionalities for the various business transactions dealing with OCR validation for MICR, API integration, data encryption and data synchronizations.
• Performed Integration testing on the web services like WSDL, XML using SoapUI.
• Performed database testing by passing SQL queries to database using TOAD.
• Logged defects in Quality Center and interacted with developers to resolve technical issues.
• Used Quality Center for requirement Traceability.
• Generate various reports and graphs in Quality Center.

Environment: Windows XP, MS - SQL Server, HP Quality Center, SoapUI, Android, iOS, IPhone Configuration Utility, Emulators, Simulators

Confidential, Issaquah, WA

QA Analyst

Responsibilities:

• Interacted with Business Analysts team to better understand requirements and resolve ambiguities.
• Worked in Agile SDLC Methodology from project initiation to deployment phase.
• Involved in preparing Test Plan, Test Scripts and also the test data to meet the business requirements.
• Wrote Test cases for Amazon website ads and run regression testing on the website.
• Executed test cases on internal tools to make sure the tool is working fine.
• Responsible for functional testing, Build Verification test, smoke, sanity, regression and stress testing.
• Used JIRA for writing defects.
• Participated in meetings with Business Analysts, Developers for solving bugs / issues.
• Used different Add- ons (fire bug) to verify website data.
• Experience in database testing using SQL queries for data validation, data integration and reports.
• Participated in daily bug triages.
• Run Regression test on different operating systems like iOS, Windows XP, Windows 7.

Environment: Windows XP, JIRA, SQL Server, Virtual PC, JDA - MMS, DOM, Web Sphere, IBM - AS400